ロビー

コンフォート スイーツ シカゴ オヘア エアポートの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1960 件の口コミ中 1002 件が非常に良い" "
評価 8 - 1960 件の口コミ中 494 件が良い" "
評価 6 - 1960 件の口コミ中 235 件が普通" "
評価 4 - 1960 件の口コミ中 115 件が不満" "
評価 2 - 1960 件の口コミ中 114 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Kano

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Ryosuke

2023 年 11 月に 1 泊滞在

8/10 (良い)

Hajime

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
レストランがよかったです
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled to have hosted you at Comfort Suites Chicago O'Hare. Your kind words are very welcome and we hope to see you again soon, as it was a pleasure having you.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Akiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
付属レストランのピザは美味しく、コーヒーなどのサービスも良く、部屋も快適でした。また、地下鉄駅への無料送迎も有り、便利です。
2023 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's wonderful to hear that you enjoyed our excellent amenities and comfortable accommodations. We greatly appreciate your outstanding review and hope you'll return!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 (良い)

YUKIKO

良かった点 : 清潔度
2023 年 8 月に 1 泊滞在

6/10 (普通)

Daisuke

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Ryoji

気になった点 : スタッフとサービス、施設のコンディションと設備
空港の送迎車が満員で乗れず、指示された場所に1時間待っても来ない。結局タクシーでホテルへ行った。空港に近い意味が全くない。チェックインの時に、施設やサービスの説明を全くしない態度と体の大きい、全くconfortとは言えない人に当たり、最悪だった。
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

KANJI

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Naoki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在

8/10 (良い)

Yoshihisa

良かった点 : 清潔度
まあまあ。
2023 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 29 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! It appears your overall stay was positive. However, we would love to know how we could've made it exceptional. Do not hesitate to reach out. We look forward to welcoming you back on your return to the Windy City.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 (良い)

Yoshihisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
シカゴオヘヤ空港からシャトルバスに乗れるので安あがり。また、シャトルで近くのブルーライン駅までも乗せてくれるのでダウンタウンに出るのにも便利。
2023 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 25 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled you enjoyed your stay at Comfort Suites Chicago O'Hare and our shuttle services. We do our best to give our guests the best accommodations possible. It was a pleasure hosting you, and we look forward to welcoming you back.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 (不満)

Yoshifumi

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Wifiが弱すぎて繋がりみくかった。 部屋にゴキブリがいた。
2022 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2022 年 12 月 26 日)
Dear Yoshifumi,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
空港周辺ホテルとしてアテにしていい
朝食の内容は期待していたほどではなかったが、空港シャトルサービスや朝食ボックスのサービスは期待していた通りでした。
フロント
2022 年 10 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2022 年 11 月 1 日)
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 (普通)

Katsumi

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
設備が古く、エアコンの音がうるさい。隣の部屋の音が聞こえる。
2022 年 9 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2022 年 9 月 16 日)
Dear Katsumi,Your feedback is very important, as we are committed to improving our guest satisfaction. We apologize that you experienced noise from your AC and other guests. In the future, our front desk is ready to assist with concerns like these so that we can return you to a more enjoyable experience. Should you return to Chicago, we would be honored to welcome you back for an even better stay.

10/10 (非常に良い)

Hiroaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice experienced!! Highly appreciate for nice customer service and comfortable room!!
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 7 月に 1 泊滞在
Eduardo V.からの返信 (投稿日 : 2021 年 7 月 21 日)
Thank you for connecting with us. We are honored you chose the hotel and thrilled we were able to offer you our premium accommodations. We look forward to your next visit.

6/10 (普通)

Satoshi

値段相応です。
値段を考えると、相応なホテルだと思います。
2021 年 6 月に 1 泊滞在
Eduardo V.からの返信 (投稿日 : 2021 年 6 月 15 日)
Thank you for reviewing our hotel. We appreciate the feedback and hope to see you again.

10/10 (非常に良い)

Hector

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like everything about this place I recommended 100.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Adri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sin opiniones! Todo estuvo bien
2024 年 5 月に 1 泊滞在

6/10 (普通)

Leslie、Shady Cove

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
It was a nice sanctuary for two brief one-night stays. The Comfort Suites in general are pretty shabby and not really up to date. Small TV, basically non-functioning. It was near the airport.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Hannah

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Shuttle broke down, which was one of the main reasons for booking, and we were not informed until a few hours before we would need the shuttle. Hotel itself is nothing special. staff is helpful and nice!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was very comfortable and quiet. Shuttle bus from the airport was awesome and convenient.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're thrilled you enjoyed our relaxing, peaceful rooms, and convenient, 24-hour shuttle. We hope you'll stay with us again soon at Comfort Suites Chicago O'Hare for another comfortable stay!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Efraín

良かった点 : スタッフとサービス
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Kenneth L

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was nice including the staff. Breakfast was very tasty with options The only drawback is that you have to pay for parking. Other than that, i recommend this hotel. Additional stores are in walking distance.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted you enjoyed our friendly team, satisfying breakfast options, and convenient location. We also understand your concern about the parking fee and will take it into consideration. It would be a pleasure to welcome you back and ensure another pleasant stay. Sincerely,The Management Team at Comfort Suites O'Hare

8/10 (良い)

Samer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Efficient staff. In house dinning great options.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're happy you enjoyed our friendly staff and excellent dining selections. Please return soon to Comfort Suites Chicago O'Hare for an even more exceptional visit in the future.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Aldo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Jasper

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Brett

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We got here late due to high winds delaying us. The place is very nice, comfortable, quiet, and has a great pizza place downstairs. We wish we were staying longer!!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! Here at Comfort Suites Chicago O'Hare, impressing every guest with a wonderful experience is always our top priority, and we're thrilled you had a terrific stay. It's also great to read our comfortable accommodations, and convenient amenities were among the highlights of your trip. The pleasure was all ours, and we hope you'll visit us again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Kurtis

Great stay
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one!We appreciate your five-star rating, and we're thrilled you had such a great stay with us. We hope to welcome you back soon to Comfort Suites Chicago O'Hare!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 (良い)

Jared

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wish the parking fee was mentioned before i show up & u have me by the short & curlies. Just add the 18$ to the room.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad to receive the high rating, we offer our sincere apologies for any inconvenience caused by our current parking rates. We work diligently to keep them competitive for our area. Nevertheless, your comments will be discussed with our team to ensure any opportunity for improvement is seized. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future. Sincerely,The Management Team at Comfort Suites O'Hare

6/10 (普通)

Faith

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Shirley the shuttle driver was excellent
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's wonderful to know Shirley's hospitality left a memorable impression on you, and we'll be sure to share your compliments with her. It was a pleasure having you here, and we hope you return soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Daniel

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They are riding for us on the shuttle bus. That was convenient!!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so happy to hear that our shuttle service was convenient for your trip. Your perfect rating is appreciated, and we look forward to seeing you again soon!Sincerely,The Management Team at Comfort Suites O'Hare

2/10 (非常に不満)

Arnulfo

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Let it be the most cordial staff that does not discriminate because of our color.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are disappointed to see you did not enjoy your stay overall. On our property, we ensure a respectful and welcoming environment for all guests. If you would like to discuss your experience further, please reach out to us offline so we may gather more information. It was a pleasure having you as our guest, and we look forward to hearing from you. Sincerely,The Management Team at Comfort Suites O'Hare

6/10 (普通)

Steve

出張
良かった点 : 清潔度、スタッフとサービス
The fan in the bathroom never shuts off.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's concerning to hear about the ongoing fan noise in your bathroom. Rest assured, our maintenance team will look into this matter to ensure a comfortable stay for all our guests. Thank you for your patience, and we hope to welcome you back for a more relaxing experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Aimy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was relaxing and close to the airport
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're glad you had a relaxing visit and appreciated being near the airport. Should you find yourself back in the area, please come see us again at Comfort Suites Chicago O'Hare.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Steffany

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room especially the bed was wonderful, so clean and comfortable The service was lovely. The area around the hotel was OK as a person without a car there really wasn't anything there, but i want there for the outside. The inside was wonderful. I'll happily come back!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We appreciate you highlighting our spotless accommodations, comfortable beds, and lovely service. We look forward to welcoming you back to Comfort Suites Chicago O'Hare. Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Leslie、Shady Cove

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We finally checked in at 2 am, no issues and still welcoming.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad to hear you had a smooth and welcoming check-in, even at 2 am. We look forward to hosting you again soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Stacy

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Shuttle to airport was convenient. Check in was easy.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for your feedback. This helps us ensure the experience of every guest is a great one! We're glad our shuttle was convenient and our check-in was seamless. Our team can't wait to welcome you back for another stay.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Iyeshia

良かった点 : 清潔度、スタッフとサービス
I love the Bible in the nightstand. Please keep that. TJ and the shuttle driver and uno servers were friendly.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! Our goal is to provide friendly hospitality, so we're delighted to read we're doing a good job. Rest assured, your appreciation will be shared with TJ and the rest of our team internally. Come back again!Sincerely,The Management Team at Comfort Suites O'Hare

6/10 (普通)

Siddharth

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Weird smell at the property and less cleanliness
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff, and we hope to see you again the next time you're in the area.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 (良い)

Marie-Eve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Robert、San Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel met my expectations based on reviews I’d read prior to my trip. Of the three like-hotels I booked during this trip, this was the best of its category. The text messaging feature they used to communicate and allow me to communicate is a big plus. The pizza at the hotel’s restaurant is excellent. I highly recommend it. The front desk staff was always friendly and helpful. The room was comfortable and clean. As mentioned in other reviews, some of the furniture is dated and could use replacing. The hotel was receptive of my feedback. There’s a bar & grill establishment in the very next parking lot. The music from it was loud enough to be faintly heard from our room on the second floor, facing the restaurant. We didn’t get a chance to try it, but it seem to be a lively place. I would stay here again.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled to hear that we met your expectations and are honored to be considered as one of your top choices. It's wonderful that our text messaging feature, excellent pizza, and friendly front desk team helped create a positive experience for you. Although we apologize for any inconvenience caused by the furniture, we appreciate your feedback and are open to suggestions for improvements. We are delighted to hear that you will stay with us again, and we eagerly look forward to your next visit!Sincerely,The Management Team at Comfort Suites O'Hare

2/10 (非常に不満)

Luella

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Amy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed the property. Uno’s pizza was very good. We liked the room. It was perfect for our group.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad that our accommodations and on-site restaurant met your high standards! Please join us again at Comfort Suites Chicago O'Hare.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

DELMY

2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Eddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Airport shuttle
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was our pleasure to offer you convenient, complimentary airport shuttle transportation. Our team hopes you'll join us again at Comfort Suites Chicago O'Hare next time you're in the area.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you! For the upgrade to our room we loved it and enjoyed eachothers company! And really got the time to relax before our next adventure thank you!🙂.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are thrilled to learn how much you enjoyed the upgrade you received. It was a pleasure hosting you at Comfort Suites Chicago O'Hare and we look forward to seeing you again soon.Sincerely,The Management Team at Comfort Suites O'Hare