Hi, Hiroshi. Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

Thank you for the 5 out of 5 rating, we hope to see you again! Kind regards,

Dear Traveler, Thank you for your 8 out of 10 rating and review, we hope to see you again the next time you are in the Rosemont / O'Hare area. Best regards,

Thank you for staying with us & providing us with your valuable feedback. If you could please follow-up with what room number you stayed in, we will follow-up with our housekeeping team to ensure defects of this nature do not recur in the future. We hope to have the opportunity to host you again soon and earn your Five-Star rating!

Hi Noemi,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Stephanie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Tienja,We're thrilled to hear that you've enjoyed your stay with us overall! While we understand your desire for additional amenities like a pool and hot tub, we hope our other offerings, such as our comfortable accommodations and top-notch service, have contributed to a memorable experience. Regarding the deposit and parking fees, we strive to maintain competitive pricing while ensuring the security and convenience of our guests. We appreciate your feedback and will certainly take it into consideration for future improvements.

Hi Omar,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Hikaru,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Anetra,We're thrilled to hear that you found our hotel's location to be perfect and the price to be just right! Providing excellent value and a convenient location are top priorities for us. We're grateful for your positive feedback and hope to welcome you back for another enjoyable stay in the future.

Hi Fred,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi James! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always rewarding to know that our efforts to provide exceptional service and a comfortable environment are appreciated. We look forward to having the pleasure of welcoming you back for another wonderful experience soon.

Hi Tomosa,We appreciate your feedback and apologize for any inconvenience caused by our security deposit and parking fees. These charges are standard practices in the industry and are in place to ensure the safety and security of all our guests and their belongings. As an elite Rewards member, we value your loyalty and strive to provide competitive rates. Regarding breakfast, while we understand your concern about pricing, we aim to offer a range of options to accommodate varying tastes. We hope you enjoyed your overall stay with us and look forward to welcoming you back in the future.

Hi Federico,We're delighted to hear that you found our hotel to be a very nice and comfortable place. Our team works diligently to maintain high standards of cleanliness and comfort for our guests. We appreciate your positive feedback and are glad you enjoyed your stay with us. Should you choose to stay with us again in the future, we'll strive to make your experience even more memorable.

Hi Jane,We're thrilled to hear that you found our hotel conveniently located, with easy access to transportation and a serene atmosphere away from the hustle and bustle of downtown. Our commitment to cleanliness and maintenance is paramount, ensuring that your stay is comfortable and enjoyable. While we do charge for parking, we strive to provide a secure and convenient option for our guests. We're delighted that you enjoyed the culinary offerings at our lobby restaurant and experienced exceptional service from our staff. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

Hi Borgilkhuu,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Marisa,We sincerely apologize for the inconvenience you experienced during your stay. Our team is dedicated to providing exceptional service, and we regret any lapses in communication or maintenance that occurred. We take cleanliness very seriously and strive to ensure our rooms meet the highest standards, but we understand your frustration regarding the stains. We'll address these issues internally to prevent such occurrences in the future and appreciate your feedback, which helps us improve our services for all our guests.

Hi Holly,We appreciate your feedback and are delighted to hear that you enjoyed your stay overall, despite the occasional noise from passing airplanes. Our team strives to provide a comfortable environment for all guests, and we're pleased that you found your room to be pleasant. While we understand that external factors such as airplane noise can sometimes be unavoidable, we're glad that it didn't significantly detract from your experience with us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

Hi Elena,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

Hi Oscar,We're thrilled to hear that you found your stay at our hotel wonderful and well worth it! Providing exceptional experiences is at the core of our mission, and we're delighted that we could meet your expectations. Our team works tirelessly to ensure that every guest feels valued and comfortable throughout their stay. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable experience in the future.

Hi Brian,We're thrilled to hear that you found our hotel's first-class office space lobbies and passages along with beautiful terraces to be enjoyable during your evening walks. Providing a safe and pleasant environment for our guests is always our top priority, and we're delighted that you were able to experience that. Your positive feedback regarding these aspects of our property is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.

Hi Belinda,We're thrilled to hear you appreciated our dedication to cleanliness during your stay! Maintaining a pristine environment is a top priority for us, ensuring our guests feel comfortable and at ease throughout their visit. Our housekeeping team works diligently to uphold the highest standards of cleanliness in every corner of the hotel, from the lobby to the guest rooms. Your positive feedback motivates us to continue providing exceptional service and maintaining the impeccable standards you've come to expect from us.

Hi Zhi,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Kimberly! Thank you for choosing our hotel for your recent stay, and for sharing your fantastic feedback. We are thrilled to receive your excellent 10 out of 10 rating. Your positive comments about the good location, great amenities, cleanliness, and friendly staff are sincerely appreciated. We're delighted to hear that you enjoyed your corner suite and the convenience of airport parking and shuttle service. It's fantastic to know that our hotel's proximity to entertainment, restaurants, bars, and the casino added to your overall experience. If there are any specific aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. Thank you again for your kind words, and we can't wait to welcome you back to our hotel on your future travels.

Hi Joao,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Susan,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Thomas,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Tara,We appreciate your feedback and are glad to hear that, overall, you had a good stay with us. We apologize for any inconvenience caused by the construction in the lobby, and we understand that moving rooms can be disruptive. We will certainly take your suggestion into consideration to provide information about potential disruptions at check-in in the future. We value your patronage and hope to welcome you back for an even more enjoyable experience in the future.

Hi John,We appreciate your long-standing loyalty to our hotel since 2016 and are delighted to hear that you love the overall experience. We understand that the removal of the pool may be disappointing, especially for your son, and we genuinely value your feedback. Our commitment to enhancing guest satisfaction remains a priority, and we'll continue to evaluate ways to improve our amenities. Thank you for sharing your thoughts, and we hope to welcome you and your family back for another enjoyable stay in the future.

Hi Elyce,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Tabark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Dear Kathy, Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly with the room temperature. Please accept our heartfelt apologies for the inconvenience caused. We understand the importance of a comfortable environment for our guests, and it is disheartening to hear that we fell short of your expectations.We have addressed the issue with our front desk team to ensure that such situations are handled more effectively in the future. Your feedback is invaluable to us, as it helps us identify areas for improvement. We genuinely appreciate your patience and understanding. Should your travels bring you back to our area, we would be grateful for another opportunity to provide you with the exceptional experience you deserve.

Hi G,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Victoria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi T,We're thrilled to hear that you found our hotel's location convenient! Providing a favorable and accessible setting for our guests is a top priority for us. We appreciate your positive feedback and are happy that this added to the overall enjoyment of your stay. If you have any more comments or suggestions, feel free to share. We look forward to welcoming you back in the future!

Hi Brooke,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Cherry Ann,We're delighted to hear that you enjoyed the views and found our location convenient, especially being near the airport. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay. If there's anything specific you love or if you have any suggestions for improvement, feel free to share. Safe travels, and we can't wait to have you with us again!

Hi JARON,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future!

Hi Sara,I'm glad to hear that you had a positive experience during your stay at our hotel. It's great that the cleanliness, friendly staff, and restaurant met your expectations. Additionally, I'm pleased to hear that you found the Park n' Fly option and shuttle service convenient. If you have any more feedback or if there's anything else we can do to enhance your future visits, let us know. We appreciate your kind words!

Hi Angelena,Thank you for providing your rating! While it's great that your experience was positive, we're always striving to improve. If there are specific areas where we excelled or if there's anything you'd like to share about your stay, please feel free to let us know. Your feedback is valuable, and we want to ensure your future stays are even more enjoyable!

Hi Isela,Thank you for providing a rating. If there are specific areas where we can improve or if you have any feedback on how we can make your next stay more enjoyable, please feel free to share. Your input is valuable, and we're here to ensure that your experiences with us meet or exceed your expectations.

Hi Aurelio,Thank you for providing your rating. If there are specific aspects of your stay that you'd like to share or if there's anything we can do to improve and earn a higher rating in the future, please feel free to let me know. Your feedback is important, and we want to ensure that your future experiences with us are even better.

Hi Jay, Thank you for sharing your rating! If there are any specific aspects you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let me know. Your feedback is important, and we hope to welcome you back for another positive experience in the future.

Hi Joa,I'm truly sorry to hear about the lack of care and professionalism you experienced during your stay. Providing excellent service is a priority for us, and it's disheartening to learn that we fell short of your expectations.I appreciate your honest feedback, and I assure you that we will address these issues with our team to ensure improvements are made in both customer service and communication.We take your comments seriously, and we hope to have the opportunity to provide you with a more positive experience on your next visit.

Hi Chasity,I'm sorry to hear about your experience with the night shift desk attendant. Providing excellent customer service is a priority, and it's disappointing to hear that it fell short of expectations. If you have specific details about the incident or if there's anything specific you would like to address, please feel free to share. Your feedback is valuable, and we want to ensure that your stay meets your expectations. If there's anything we can do to assist you further, please let us know.

Hi Jocelyn,Thank you for your 5 out of 5 rating for your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.

Hi Nereida,I'm delighted to hear that you found our suite rooms very nice, comfortable, and clean! Recommending us for a stay in Chicago means a lot, and we truly appreciate your positive feedback. If you have any specific highlights or suggestions for improvement, feel free to share. Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future! Safe travels!

Hi Mathieu,Thank you for the fantastic rating! We're thrilled to see that you had a wonderful experience during your stay. If you have any comments or suggestions you'd like to share to help us maintain this level of service, please feel free to let us know. We appreciate your support and hope to welcome you back for another great stay in the future!

Hi sherl,Thank you for your 5 out of 5 rating for your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.

Hi Steffi,I'm delighted to hear that you enjoyed the location of the hotel, with the surrounding restaurants and stores. It's great that you found it convenient in relation to downtown Chicago and appreciated the peaceful and quiet atmosphere. If there's anything else you'd like to share or if you have any specific preferences for your next visit, feel free to let me know. We look forward to welcoming you back for another enjoyable stay!