2/10 (非常に不満)
Francesco
家族旅行
2025 年 12 月 31 日
気になった点 : 清潔度、設備とサービス
Dirty, cold and unsafe hotel with dishonest owner.
Started with the false information from the owner. My mum is 80 years old and cannot take many stairs. I specifically contacted the owner and asked if the room is on the ground floor, he said yes!yes! In reality she had to climb 3 blocks of stairs…
Then he didn’t even check our passports (it’s a mandatory in Morocco) and demanded extra cash for an “upgrade”.
Then apartment was extremely dirty, even the toilet was dirty. And very cold! We asked for an extra heater and owner said it’s warm enough. We had to crowd in one small room which was more or less heated and spent a horrible night there, woken up all with the flu symptoms.
When I called him again later to let him know that we are not staying for another night and asked for the refund - he said it’s impossible with Expedia booking). He came to convince us that it was very hot - he was saying it to 3 ladies sitting there fully dressed with a blankets on top of us…
Pictures didn’t match the reality, especially the exterior. See my pictures for the real look.
Francesco
2025 年 12 月に 1 泊滞在
