テラス / パティオ

タウンプレイス スイーツ チャタヌーガ ニア ハミルトン プレイスの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 875 件の口コミ中 518 件が非常に良い" "
評価 8 - 875 件の口コミ中 207 件が良い" "
評価 6 - 875 件の口コミ中 81 件が普通" "
評価 4 - 875 件の口コミ中 35 件が不満" "
評価 2 - 875 件の口コミ中 34 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
新しい。
新しく綺麗で快適に過ごせました。

10/10 (非常に良い)

atlbanana、georgia usa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and good location !

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my favorite hotel to stay at in chattanooga!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Shavon、Wimauma

ペット同伴の旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I was impressed with the check in woman (I wish I could remember her name) she was very efficient and friendly even though she was busy multitasking. The room was clean and everything I wanted full kitchen, nice mattress and pillows and a deep bathtub with a lot of hot water. The only thing that I didn’t get was not being able to control the room temperature.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Shavon, thank you for sharing your wonderful experience at TownePlace Suites Chattanooga Near Hamilton Place. It is great to hear that our team member made a positive impression during check-in. We're delighted that you enjoyed the clean room, full kitchen, and comfortable amenities. Your feedback regarding the room temperature is appreciated. We look forward to welcoming you back soon!

2/10 (非常に不満)

Kayla

カップルで旅行, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
My stay has been more than disappointing, it is down right unacceptable. Checking in I was met with a very rude woman behind the counter who made very unprofessional comments. I booked through Expedia and when I came in they tried to charge me a completely different price. I didn't hold back and I made them charge me the correct amount. Coming to our room was initially nice, but we soon found that the bedsheets were stained, the ac barely cooled the room, for a room of four we only had 2 rolls of toilet paper and one trash bag. This wouldn't be so bad but their room service only comes once every 3 days, if you are lucky. Our room service never came on the day they were supposed to, not even a knock on our door. We had to schedule them the next day and we were told that they would come between a certain time in the morning. We made sure we were not in the room before that time and didn't come back until later in the day. After an exhausting day we came back to a room that had not been touched. We decided to call the front desk using our rooms phone, only to find that it did not work. We had to make our way back down and practically begging for them to come up and clean the room. Once they did come we were met with attitude by the cleaning lady. We thought she did a good job at first, but we found out she never even replaced our shampoo and conditioner, only adding water to it. I wouldn't recommend going to the pool at least in the current condition it is in. When you first
2024 年 5 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Kayla,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. Our team aims to provide a positive experience for all guests, and we assure you that your concerns will be addressed to improve our services. We appreciate you bringing these matters to our attention.Safe travels and we hope your future stays are more enjoyable.

10/10 (非常に良い)

Kenneth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were great, very friendly. Room was tough to enter — key didn’t work properly at first. Building isn’t well insulated; could hear kids running up and down the hall very easily until 10:30pm. Thankfully they quieted down after that. Bed was comfy and room was acceptable.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Kenneth, thank you for sharing your experience at TownePlace Suites Chattanooga Near Hamilton Place. It's wonderful to hear that our team members made a positive impression and that you found the bed comfortable. Your feedback about the entry issue and noise is appreciated, and we will look into the concerns you mentioned. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Maryann、Clawson

良かった点 : 設備とサービス
Need more handicap parking spots please
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Maryann, we are delighted to hear that you had a great experience at TownePlace Suites Chattanooga Near Hamilton Place. Your observation about the need for more accessible parking spots has been noted and appreciated. Our goal is to ensure all our guests have a comfortable and convenient stay, and we value your feedback as it aids us in our commitment to continuous improvement. We hope to welcome you back soon.

8/10 (良い)

Alyssia

良かった点 : スタッフとサービス、施設のコンディションと設備
Our stay was actually good. I would recommend bringing your own cookware. And laundry detergent the little store in front is definitely over priced but over all great staff no complaints decent breakfast.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Alyssia, we appreciate your recommendation to others! At TownePlace Suites Chattanooga Near Hamilton Place, we aim to create a comfortable and effortless stay for you. We're happy to hear you found our team members to be great and enjoyed our breakfast. We take note of your impressions about the store and cookware and thank you for your feedback. We look forward to your next visit!

10/10 (非常に良い)

Philip、Dzorwulu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Philip, it's heartening to know that you had a wonderful experience at TownePlace Suites Chattanooga Near Hamilton Place. We're delighted you thought everything was great and we appreciate your feedback. We hope to welcome you back soon for an even better experience!

2/10 (非常に不満)

Rachael

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for 8 nights, they only came to take trash once. Beds were not made at all during the entire stay. During our stay we also experienced a series of unfortunate events. The ceiling fell in the pool so we had to use the hotel’s next door (Residence Inn) which made us wish we booked there because they had a hot tub. We were also woken up out of our sleep one night because someone started a fire in their hotel room which went on for about 45 minutes. There was also a thunderstorm that happened and several trees fell on top of people’s cars in the middle of the night. To continue there was one morning that another guest was seen with two dogs loose screaming at hotel staff so 3 police cars showed up (6 officers) to kick him out, it was a loud experience. I also tired to put in service requests in on the app and they were either out of it or said they thought I was just playing around so the items were never delivered. If I booked another hotel in Chattanooga it would never be this one again.
2024 年 5 月に 8 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Rachael, we sincerely regret to hear about the series of unfortunate incidents you experienced. It's distressing to learn that our room maintenance and guest service dimensions didn't meet your expectations. As far as the situations with the pool and parking area, please note, these were unforeseen circumstances beyond our control. However, the importance of effective communication during such events is well understood. As for the service requests via the app, we affirm that all guest requests should be taken seriously and promptly addressed. Your feedback is absolutely valuable to us in improving our service delivery. We hope you'll consider giving us another chance to better serve you in the future.

8/10 (良い)

Debra、Indianapolis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great! I locked my bathroom door and staff came up within 20 minutes to unlock it. Couple things that were not up to par: room phone did not work and not properties fault, but a homeless camp is in the wooded area beside property. Overall, I would stay at this property again.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Debra, it's uplifting to hear about your positive interaction with our team members at TownePlace Suites Chattanooga Near Hamilton Place. We're glad they could assist swiftly with the bathroom door. Thank you for sharing your concerns about the room phone; our team is aware of it. The surrounding area can present challenges, but we understand. Your willingness to choose us again truly means a lot. We eagerly await your next visit.

8/10 (良い)

ping

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Ping, thank you for your rating. At TownePlace Suites Chattanooga Near Hamilton Place, we continuously aspire to provide superior experiences. We hope to serve you again on your future travels.

8/10 (良い)

Brian

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Thanks for the great rating, Brian!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting TownePlace Suites Chattanooga Near Hamilton Place soon, we'd love to have you back!

4/10 (不満)

Bruce

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This place was old and in need of rehab. The bed was hard as a rock.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Bruce, we regret to hear that your stay did not meet your expectations. We continuously strive to ensure our guests have a memorable stay and are sorry that some aspects fell short. Your feedback concerning updates to our establishment as well your discomfort with the mattress is noted and appreciated. We're certainly committed to making improvements and hope you'll consider staying with us again.

6/10 (普通)

Adreon

2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
We appreciate you leaving your feedback with us, Adreon.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 (良い)

David

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We were surprised the rooms weren't cleaned every day and there was no vacuuming done. However, the rooms are well equipped and we asked for hair dryer and cooking pans and they were provided quickly. There were a couple lights out that couldn't seem to get fixed. The staff ALWAYS friendly and helpful, especially Kindle, she was so sweet and gave great information on local restaurants, etc.
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
David, it's uplifting to hear that you found our well-equipped rooms and responsive team members, particularly Kindle, praiseworthy at TownePlace Suites Chattanooga Near Hamilton Place. We regret any inconvenience regarding the cleanliness and lighting issues you experienced. Rest assured, we have taken note of your feedback to further improve our service standards. We hope to welcome you back soon and ensure an even better stay.

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place felt safe. The staff was friendly. The breakfast was great. The room was clean.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Diane, it's uplifting to hear that TownePlace Suites Chattanooga Near Hamilton Place met your expectations. We strive to provide an environment that is both secure and welcoming. We're pleased that our breakfast and housekeeping efforts lived up to this standard. Looking forward to your next visit.

8/10 (良い)

Angie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great breakfast! Stay overall was quiet except for last night and noisy neighbors.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Angie, it's wonderful to hear you enjoyed the breakfast at TownePlace Suites Chattanooga Near Hamilton Place and had a quiet stay for the most part. It's unfortunate to hear about the noisy neighbors on your last night. We understand the importance of a silent environment for a comfortable stay and will continue to enforce our quiet-hour policies. We appreciate your feedback and hope to welcome you back soon.

2/10 (非常に不満)

Devin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
We appreciate you taking the time to share your feedback, Devin.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly and clean
We were greeted promptly when we arrived by Danielle, she shared her name in case if there were any needs. We had a a small issue with our room that Danielle went above and beyond to correct. The staff in this hotel are overly friendly and supportive they all go out of the way to ensure your stay is top notch. The breakfast at the hotel was great just the space is tight to get to share it. If there's any negative i have to say is parking is very tight. If you're in town and need a reasonable place to stay with friendly helpful folks this is the one.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Jacob, it's heartening to see that you had a positive experience at TownePlace Suites Chattanooga Near Hamilton Place. We are glad that Danielle could provide you the assistance you needed, showing thoughtful dedication beyond expectation. Our team members truly strive to ensure a prime guest experience, as they find immense gratification in your comfort. It's lovely to hear that you thoroughly relished the breakfast, although we apologize if the serving area seemed confined.Regarding your concern with the parking, we appreciate your feedback and will contemplate ways to optimize it for guest convenience. We're waiting with a welcome mat for the next time you pass through, with the same level of service, a delightful breakfast, and a team ready to assist you in all your needs.

10/10 (非常に良い)

Pamela、Plainfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient and attractive property.... pleasant staff...nice room
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 13 日)
Pamela, thank you for sharing your excellent experience at TownePlace Suites Chattanooga Near Hamilton Place. We are thrilled to hear our location was convenient for you. Our team members strive to create a welcoming environment, and we are glad you appreciated your room. Hope to welcome you again in the future.

10/10 (非常に良い)

Joshua

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and the rooms were clean and comfortable. Our room had a few things that needed attention: a light or two out, a ceiling repair to be finished, and a broken drain stopper in the bathroom. But overall a very pleasant stay, definitely going to become one of our stop over spots on our road-trips.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 8 日)
Joshua, your positive feedback about the TownePlace Suites Chattanooga Near Hamilton Place fills us with joy. We're glad you found our team members to be friendly and our rooms both comfortable and tidy. We appreciate your patience with the minor maintenance issues in your room and assure you these have been addressed. Your plans to incorporate us into your road trip traditions are the ultimate compliment. We're delighted to welcome you back on your next journey.

10/10 (非常に良い)

Tammy

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice convenient suites with handy full kitchens. Clean. Updated.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 7 日)
Tammy, it's wonderful to know you appreciated the convenience and cleanliness of the TownePlace Suites Chattanooga Near Hamilton Place. We trust that our modern suites with fully-equipped kitchens added to the comfort of your stay. We look forward to hosting you again in the future.

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the kitchens. Clean and comfortable.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
Tammy, it's wonderful to hear that you appreciated the kitchens at TownePlace Suites Chattanooga Near Hamilton Place. We're also thrilled that you found the premises to be well-kept and cozy. Thank you for choosing us and sharing your positive feedback!

2/10 (非常に不満)

James

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The lady at the front desk was nice, but this hotel is DATED and not the cleanest. The other reviews are dishonest
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
James, it's disheartening to learn that your stay did not meet expectations in terms of modern updates and cleanliness. It's encouraging to hear your positive experiences with our front desk colleague. We are continually striving to improve our services and we appreciate the feedback. We will certainly pass on your comments to the respective departments. We hope you would consider giving us another opportunity to exceed your expectations.

6/10 (普通)

Teddy

ペット同伴の旅行, 家族旅行
Nothing fancy. Showed up at 9PM and left at 8AM. The next morning. Booked through Expedia’s that lasted them as pet friendly. They charge a $75 fee for pets. We paid $120 for two adults to stay 11 hours and $75 for our dog.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 4 日)
Teddy, thank you for sharing your experience. We understand your concerns regarding additional fees for pet-friendly accommodations. We strive to offer a diverse range of services to meet our guest's needs, and your pet's comfort is in that range. For clarification, our pet charges are listed on our booking partners' sites, including Expedia's. We understand that this might have come as a surprise and we hope for the opportunity to provide an even more satisfactory stay in the future. We appreciate your feedback and hope to see you again soon.

8/10 (良い)

diane

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 26 日)
Diane, thank you for choosing to stay at TownePlace Suites Chattanooga Near Hamilton Place. We appreciate your high rating on Hotels.com and look forward to the possibility of hosting your visit again in the future.

8/10 (良い)

Rodney、Lansing

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Roomy and easy to get to. The place was clean and updated. I recommend this place
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Rodney, it's great to hear that you enjoyed the spaciousness and ease of access at TownePlace Suites Chattanooga Near Hamilton Place. We are pleased that you found the establishment clean and up-to-date. Your recommendation is highly valued, and our team members look forward to serving you again on your next visit.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 8 日)
Jennifer, thank you for choosing TownePlace Suites Chattanooga Near Hamilton Place. We're glad to see you had an enjoyable stay with us and we appreciate your top score on Hotels.com. We look forward to your return for another great experience.

10/10 (非常に良い)

MELODEE

グループ旅行
良かった点 : 設備とサービス
Very nice room! Wish we could have stayed longer!
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 31 日)
Melodee, thank you for your delightful feedback. It's wonderful to hear that you enjoyed your room at TownePlace Suites Chattanooga Near Hamilton Place. We wish you could have stayed longer, too! Next time, consider planning a longer visit, we will be more than happy to accommodate you.

6/10 (普通)

Domenic

2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for the feedback, Domenic.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at TownePlace Suites Chattanooga Near Hamilton Place! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 27 日)
James, thank you for awarding a perfect score for your experience at TownePlace Suites Chattanooga Near Hamilton Place. We're thrilled you enjoyed your stay with us and hope to welcome you back in the near future. Safe travels!

8/10 (良い)

Trudy

2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for taking the time to share your review with us, Trudy!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to TownePlace Suites Chattanooga Near Hamilton Place. Thank you and have a wonderful day!

10/10 (非常に良い)

Larry

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 11 日)
Thanks for the amazing rating, Larry!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at TownePlace Suites Chattanooga Near Hamilton Place!

10/10 (非常に良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sehr nettes und gut gelegenes Hotel
Das Hotel liegt sehr gut. Viel Restaurants und Shopping Möglichkeiten. Der Staff war immer hilfreich und freundlich. Das Hotel könnte aufgefrischt werden, Möbel und Teppiche sind nicht neu. Aber ich würde trotzdem gerne noch mal eine Aufenthalt hier machen.
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 6 日)
Mary, es ist schön zu hören, dass Sie die günstige Lage des TownePlace Suites Chattanooga Near Hamilton Place und die zahlreichen Restaurants und Einkaufsmöglichkeiten in der Nähe schätzen. Wir freuen uns auch, dass unsere Teammitglieder einen positiven Eindruck hinterlassen haben. Ihr Feedback zu den Innenräumen wird geschätzt und wird als Leitfaden für zukünftige Renovierungen dienen. Es ist ermutigend zu wissen, dass Sie über eine Rückkehr nachdenken würden. Wir freuen uns, Sie für einen weiteren angenehmen Aufenthalt wieder bei uns begrüßen zu dürfen.

10/10 (非常に良い)

Tiffani

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 5 日)
Tiffani, it's always a pleasure to receive praise. We're thrilled that your stay at TownePlace Suites Chattanooga Near Hamilton Place was satisfactory. It's our aim to provide an outstanding visit every time. We thank you for choosing us and hope to see you again soon.

4/10 (不満)

Marques

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Charged my card 3 times for incidentals deposit and still haven’t returned all 3 deposits. 40 degrees outside and the air condition was on in the hallway and the room thermostat wouldn’t let me adjust the heat and when I called the front office they didn’t help. It was so cold in the building that the front desk person went outside and went to sleep next to the fire pit like a homeless person.
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 30 日)
Marques, we are dedicated to making your stay enjoyable and it appears this was not the case during your visit. Your feedback regarding the incidentals deposit is deeply appreciated and is being addressed. We assure you that maintaining a comfortable environment is of utmost importance to us. Your comments about the heating issues and the actions of our team member are taken seriously and will be shared with the appropriate departments for their attention and resolution. We sincerely hope that you will give us another chance to provide the service you expected.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for the feedback.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 (良い)

Elise

2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 28 日)
Elise, thank you for your pleasing rating on Expedia! TownePlace Suites Chattanooga Near Hamilton Place appreciates your support and we look forward to providing you with another satisfying stay in the future.

8/10 (良い)

Lenora

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I made reservations for November 21-26 2023. Due to bad weather, I informed the hotel that I would have a late check and ask the receptionist to hold my reservation and was told they do not cancel reservations. When I arrived the next day, November 23 the reservations were cancelled. On November 24, house keeping came to my room to clean. I requested they come later. They never returned. I made a complaint that my room was never cleaned to front desk to get at least clean towels and trash emptied. On November 25, no service was provided as well. The room was left with dirty towels and trash not emptied the entire stay. I called the front desk to complain when I returned back to hotel Saturday night. I had to go to front desk to receive towels for my departure the next morning.
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 30 日)
Lenora,Thank you for sharing your experience with us. We regret to hear about the misunderstanding surrounding your reservation and the inconvenience you encountered during your stay. We take your remarks regarding the room service very seriously and want to assure you our team is committed to maintaining a high standard of cleanliness. We'll be sure to address the matter with our team members. We understand how crucial these aspects can be in ensuring a comfortable stay, and we hope to have the opportunity to better serve you in the future.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
Decent overnighter at a moderate price.
Decent hotel with friendly staff. A little wear around the edges. First room didnt have a working light bulb in the entire room. Second room was fine.
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you for providing your feedback about TownePlace Suites Chattanooga Near Hamilton Place. We're pleased that our team members were welcoming and friendly during your stay. However, we recognize that the experience with the rooms wasn't perfect due to the lighting situation and minor maintenance issues. Rest assured, we take this on board for the continuous enhancement of our guest accommodation. We're glad the second room was to your liking and we look forward to serving you again in the future.

6/10 (普通)

Ashley

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 21 日)
Ashley, thank you for leaving a rating. We understand that we have room for improvement and your insights can be crucial to making changes that elevate guest experiences in the future. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for the fantastic rating, Chris!We strive to make all of our guests feel welcome and relaxed during their time at TownePlace Suites Chattanooga Near Hamilton Place! We can't wait to see you again soon.

10/10 (非常に良い)

Maryann、Clawson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 3 日)
Maryann, thank you for sharing your experience at TownePlace Suites Chattanooga Near Hamilton Place. We're thrilled to hear that your stay was enjoyable. We always aim to deliver top-notch service, and we're thrilled to see it reflected in your kind words. We hope to welcome you back again soon!

6/10 (普通)

Steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Reserved a king size bed, but upon arrival told there were no kings available, so received a queen. Very disappointed by this.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 31 日)
Steve, we understand your disappointment about not getting the room with the king size bed as you had expected. It's unfortunate when reservation preferences cannot be met due to unexpected situations. We value your feedback and will work towards ensuring better room allocation in the future. We hope that despite this setback, you'll consider staying with us again.

10/10 (非常に良い)

Erik

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The TownePlace Suites property was a convenient and nice place to stay for my last-minute trip to Chattanooga. The location was clean, safe, and conveniently located and accessible to CHI Memorial Hospital. A nice experience.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
Erik, thank you for your kind words about TownePlace Suites Chattanooga Near Hamilton Place. Our team is delighted to hear you found your stay convenient and enjoyable. We're glad you appreciated our location and cleanliness. We always strive to make our guests' stays as pleasant as possible, and it's heartening to know we achieved that for you. Hope to welcome you back in the future.

10/10 (非常に良い)

John

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 31 日)
Thanks for the outstanding rating, John!We're delighted your time at TownePlace Suites Chattanooga Near Hamilton Place was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 (良い)

Maureen

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 14 日)
We appreciate your lovely rating, Maureen!The satisfaction of our guests is important to us so we can't wait to see you back again at TownePlace Suites Chattanooga Near Hamilton Place soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 (非常に良い)

Madeline

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great room with fishy smell
Our room was super comfy; the bed was great! When we walked in at first, we detected a smell. While we were busy, we didn't really notice. Jowever, once the lightwere out, we reslized it was a fish smell, probably from cooking something in microwave!
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 24 日)
Madeline, thank you for choosing the TownePlace Suites Chattanooga Near Hamilton Place and for the excellent rating. We're thrilled to hear that you found our rooms comfortable and the bed to your liking. As for the mention of an unexpected odor, we greatly appreciate your patience and we assure you that we will look into it to provide a more pleasant experience next time around. Looking forward to your next stay with us.