4/10 (不満)
Sandra、Decatur
2024 年 5 月 26 日
Our party of four did not get our two rooms as requested, two kings next to each other for a two-night stay, however, one was a king (accessible) adjoining a queen apt. Our king had no closet, no hangers, no luggage rack, no kleenex. The biggest problem was the shower....After my husband showered Friday night (5/24/24) water went all over the bathroom floor. There was no bathmat and we resorted to mopping up the water with towels and still we tracked water into other areas of the apt. slipping several times. We found that the bottom edge of the shower curtain was approximately 3" above the lip of the shower and well outside the shower itself, so that water went all over the bathroom floor. I took pictures! The water continued dripping on the floor for quite some time and so did our mopping. NO ONE WAS IN THE LOBBY TO SEND HELP! I had to shower in the adjoining apt. bathroom to avoid another disaster! We needed more towels and couldn't get any until we reached Maurice Saturday morning. He brought towels and said he would tell the general manager our bad experience and the problem so that it can be corrected for the next party. Maurice offered a change of rooms, but we chose to stay put for one more night and forego showering.
This truly is an unsafe situation and needs to be corrected!
I asked for compensation in the form of a reduced price for our stay and was told the general manager would make that decision and I needed to go to Expedia with my concerns.
Sandra
2024 年 5 月に 2 泊滞在