テラス / パティオ

ソネスタ セレクト チャタヌーガ ハミルトン プレイスの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1007 件の口コミ中 503 件が非常に良い" "
評価 8 - 1007 件の口コミ中 262 件が良い" "
評価 6 - 1007 件の口コミ中 131 件が普通" "
評価 4 - 1007 件の口コミ中 55 件が不満" "
評価 2 - 1007 件の口コミ中 56 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Kumi、Kawasaki

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
We appreciate your lovely rating, Kumi!The satisfaction of our guests is important to us so we can't wait to see you back again at Sonesta Select Chattanooga Hamilton Place soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 (非常に良い)

Halston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds were very comfortable and the lady preparing the breakfast was very friendly.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dennis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable room and very close to shopping and dining options. The staff who checked me in was very courteous and friendly. I definitely would recommend.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Dennis, thank you for the fantastic feedback! Sonesta Select Chattanooga Hamilton Place is delighted to hear that you enjoyed the comfort of your room and the convenience of the location. We’re thrilled that our team members made your check-in experience pleasant. We appreciate your recommendation and hope to welcome you back soon!

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Charles, thank you for your kind words. At Sonesta Select Chattanooga Hamilton Place, our team members strive to provide friendly service, and we're pleased to hear you appreciated it. We're looking forward to welcoming you back soon!

10/10 (非常に良い)

Forest

良かった点 : 清潔度、スタッフとサービス
Quiet and well-maintained inside. Prompt desk service and tidy appointed rooms. Plenty of food options nearby and right next to the interstate.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Forest, thank you for your wonderful review of Sonesta Select Chattanooga Hamilton Place. The team is thrilled that you enjoyed the calm atmosphere and attentive service. We're delighted you appreciated the convenient location with nearby dining options. We look forward to welcoming you back soon!

2/10 (非常に不満)

Kathleen

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
I liked that The staff was as helpful as they could be. What I didn't like was that somehow our reservations were cancelled, although they did receive the money for the 1st day - May 16, 2024 - But they did not receive the money for 5/17/24 and 5/18/24 w/check out for 5/19/24. And I paid it online when I made the reservations. Expedia owes me the other money back as I had to find other accomadations due to the Ironman competition going on in town and the hotel had no other rooms available. I will not make my reservations thru Expedia again
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Rose

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed there before and liked it, so went bac, staff is excellent, clean rooms
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Rose, it is wonderful to hear that you chose to return to Sonesta Select Chattanooga Hamilton Place and enjoyed your stay once again. The team will be thrilled to hear your kind words about their service and the cleanliness of the rooms. We're looking forward to welcoming you back in the future!

10/10 (非常に良い)

Kristine

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Kristine, thank you for the fantastic rating! Our team at Sonesta Select Chattanooga Hamilton Place is delighted to know you had a great experience. We're looking forward to welcoming you back!

10/10 (非常に良い)

LILIAN

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Staff very attentive and helpful even had complementary breakfast items.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Lilian, it's delightful to hear you found Sonesta Select Chattanooga Hamilton Place such a satisfying place to stay. We're thrilled that our dedicated team members made a positive impression by being attentive and helpful. We appreciate your acknowledgement of our breakfast offerings. We eagerly anticipate your next visit!

8/10 (良い)

Jay、Groton

良かった点 : 清潔度、施設のコンディションと設備
The facility was clean and comfortable. There was no hot breakfast, just a bagged breakfast of packaged unhealthy food, apparently a staffing issue.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Jay,Thank you for sharing your experience at Sonesta Select Chattanooga Hamilton Place. It is good to know you found the facility clean and comfortable. We appreciate your feedback about the breakfast and will use it to improve our guest experience. We hope to welcome you back in the future.

6/10 (普通)

Brad

家族旅行
Charged for breakfast.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Brad, we're sorry to hear about your experience with breakfast charges. It's important to us that all financial implications are transparent. We'd suggest double-checking the booking terms next time as some rates may or may not include breakfast. We appreciate your feedback and will make sure your opinions are heard.

6/10 (普通)

Kelley、Florence

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The check in clerk also most did not get paid because they did not follow through. She was just not in tune with wanting to be there. I had to tell her it was pay onsite.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Kelley, it's regrettable to hear that your check-in experience didn't meet your expectations. Our priority is to ensure smooth processes and attentive team members. It's unfortunate that you had a different impression and we'll take your feedback into consideration. We hope that you'll give us another chance to show you our commitment to guest satisfaction.

2/10 (非常に不満)

Stephen

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Stephen, it's quite disheartening to see the rating without any specifics as to what went wrong during your stay. We highly value guest experience and your feedback is crucial in helping us improve. We kindly encourage you to provide more details regarding your experience, so we can further understand and address any potential areas for improvement.

10/10 (非常に良い)

Lynn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Lynn, it's wonderful to hear that you found comfort during your stay at Sonesta Select Chattanooga Hamilton Place. We would be thrilled to welcome you back for another serene experience.

8/10 (良い)

Wilma

家族旅行
良かった点 : 清潔度、スタッフとサービス
When We checked in, we were given two Handicap Rooms. I can’t recall ever requesting Handicap Rooms. When I told the person at the reception she said that the rooms are bigger and there’s not much difference with the other rooms. Also, I was told that an additional $200.00 was withheld from my Credit Card and I will be refunded within 3-7 days. One of my relatives who stayed in Room 125 told me about a little bug crawling on her bed. The area is nice because it’s close to the shopping center.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Wilma, thank you for sharing your recent stay experience at Sonesta Select Chattanooga Hamilton Place. It seems there were a couple of unexpected aspects in your assigned rooms - we strive to accommodate all guest preferences. As for the comments regarding additional charges, please know this is a standard pre-authorization policy for incidental expenses and will be adjusted as stated.With respect to the uninvited visitor in room 125, cleanliness is our utmost priority and we take such matters very seriously. Your report was shared with our housekeeping team for review.We're pleased to hear that the local amenities were to your liking. We hope you'll consider staying with us again in the future.

10/10 (非常に良い)

Lashay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Lashay, we are ecstatic to hear that you consider the Sonesta Select Chattanooga Hamilton Place as a great destination! We trust you made the most of our amenities and welcoming atmosphere. Please come back and visit us again soon.

8/10 (良い)

Theresa、North Bay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the room decor. The couch area was very comfortable. The bed could have been softer; it was a little on the hard side. Otherwise the stay was excellent.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Theresa, it's wonderful to hear that you appreciated the room decor and cozy couch area at Sonesta Select Chattanooga Hamilton Place. Apologies if the bed was not to your liking. Your comfort is our priority and we'll strive to ensure our bedding suits a wide range of preferences. We're thrilled the rest of your stay was excellent and we look forward to welcoming you back in the future.

8/10 (良い)

Emilie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved how quiet the area was and how clean my room was, early morning staff could have been friendlier.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Emilie, it's wonderful to hear that you appreciated the serene surroundings and cleanliness of your room at Sonesta Select Chattanooga Hamilton Place. We're always striving to provide the best guest experience and your comments regarding our early morning team will assist us in doing so. Thank you for choosing our hotel and we hope to welcome you back soon.

8/10 (良い)

Jalen、Gretna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean quiet and great location
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Jalen, we appreciate you recognizing Sonesta Select Chattanooga Hamilton Place for its cleanliness, tranquility, and convenient location. We aim to offer our guests the best experience and we're delighted to hear we met your expectations. We look forward to welcoming you back in the future.

8/10 (良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for the 4-star rating, Mary!We are delighted to see that you had a wonderful time at Sonesta Select Chattanooga Hamilton Place. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 (非常に良い)

Nelson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very nice, clean hotel. The room was well equipped, the bed was comfortable and the water pressure in the shower was awesome. We would definitely recommend this hotel and will stay again.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Nelson, thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed the cleanliness and well-equipped setup of your room at Sonesta Select Chattanooga Hamilton Place. It's great to know our comfortable beds and impressive water pressure in the shower added to your experience. We sincerely appreciate your recommendations and look forward to your next stay with us.

10/10 (非常に良い)

Jeanine、Cody

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was very good, enjoyed my stay
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Jeanine, it's wonderful to hear that you had a delightful stay at Sonesta Select Chattanooga Hamilton Place. Your enjoyment is our top priority. We look forward to providing you with an equally enjoyable experience on your next visit.

6/10 (普通)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス
We booked there because they had an outdoor pool and outdoor fire pit. The pool was uncovered, but dirty and locked and the fire pit was broken.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
James, thank you for sharing your recent experience. It's rather unfortunate that some outdoor amenities did not meet your expectations during your stay. We continually strive to keep all facilities in optimal condition for our guests to enjoy. Your comments on the outdoor pool and fire pit have been noted and will certainly be reviewed by our team. We warmly invite you back for an improved experience.

10/10 (非常に良い)

Kristine

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Kristine, thank you for choosing Sonesta Select Chattanooga Hamilton Place and for rating us so highly on Expedia. We're delighted you had a wonderful stay and we look forward to welcoming you back to our hotel in the future.

4/10 (不満)

Corey

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Costumer service was not that great room service they never brought us more towels only thing this property had was it was clean but everything else we did not have a good experience
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Corey, we regret to hear your experience didn't live up to expectations, particularly relating to service aspects. Timely provision of essentials, such as towels, is key for us and it's unfortunate you faced challenges. We're glad, however, cleanliness did meet your standards. Please trust we'll address your feedback with our team members for continued improvement. Thank you for your input.

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for our overnight on the way to Florida from Detroit. Super easy to get to off of 75 and very polite at the front desk.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Jason, thank you for choosing Sonesta Select Chattanooga Hamilton Place for your stopover on your journey. We're thrilled to hear you found our location convenient and our front desk team courteous. We hope to see you again on your future travels. Safe journey onwards to Florida!

10/10 (非常に良い)

Dee

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very clean quiet and very close to restaurants
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Dee, we're thrilled to hear you enjoyed your stay at Sonesta Select Chattanooga Hamilton Place. Your comments on our pristine premises, peaceful ambiance, and convenient location are greatly appreciated. Our dedicated team members aim to maintain these high standards for all our guests. We look forward to your return in the future. Thank you!

10/10 (非常に良い)

Eric

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Eric, thank you for the 5-star rating of Sonesta Select Chattanooga Hamilton Place. We're delighted you had an enjoyable stay and look forward to welcoming you back soon.

2/10 (非常に不満)

Kelly

家族旅行
気になった点 : スタッフとサービス
We got a call before checking instating that they had oversold rooms and were cancelling our room. We were 25 minutes from the property when we got the information and were told “sorry, maybe you can find another place”. For the record, we could not. We booked this room months in advance and were left in a huge inconvenience.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Kelly, it's sincerely regrettable to hear about your recent booking experience. We understand the frustration of unexpected changes to travel plans, especially when you're so close to your destination. While our wish is to always accommodate every reservation, sometimes situations arise that are beyond our control. What you experienced is truly an exception, as the comfort of our guests is our primary concern. We would value the opportunity to discuss this further and potentially provide a more satisfying experience in the future.

10/10 (非常に良い)

Patrick

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Patrick, we appreciate your outstanding rating on Expedia. It's always wonderful to hear from satisfied guests like you. We hope that the Sonesta Select Chattanooga Hamilton Place will remain your preferred choice whenever your travels bring you back to our area. Safe travels!

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Chris, it's delightful to hear that you had a wonderful stay at Sonesta Select Chattanooga Hamilton Place. We hope to welcome you back for another remarkable experience.

10/10 (非常に良い)

Luis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing Staff!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Luis, your kind words about our team at Sonesta Select Chattanooga Hamilton Place are highly appreciated! It gives us immense joy to hear our team made your stay special. Your compliments will be shared with our colleagues. We look forward to welcoming you back.

10/10 (非常に良い)

Rich

良かった点 : 施設のコンディションと設備
Good location. We brought our pet and it was perfect for him too. The pet fee here is $75 and it’s not listed on Expedia. I am saying that here so you are not surprised after booking
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Rich, thank you for choosing Sonesta Select Chattanooga Hamilton Place and for sharing your glowing review. We're delighted to know our location suited your needs perfectly and we were able to accommodate your pet as well. For transparency, we're sorry about any confusion over pet fees, kindly note that we do our utmost to update all platform with accurate information. We appreciate your feedback and look forward to welcoming you and your pet again in the future.

10/10 (非常に良い)

Melissa

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Thanks for the outstanding rating, Melissa!We're delighted your time at Sonesta Select Chattanooga Hamilton Place was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 (非常に良い)

Jana、Bartlesville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for the fantastic rating, Jana!It's outstanding you had such a wonderful experience at Sonesta Select Chattanooga Hamilton Place. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 (良い)

Teresa

良かった点 : 施設のコンディションと設備
Lots of amenities at this hotel such as a gym, laundry facilities, and outside pool. Breakfast options were limited than advertised.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 23 日)
Teresa, it's wonderful to hear that you appreciated the various amenities at Sonesta Select Chattanooga Hamilton Place. Certainly, our aim is to provide our guests with a host of facilities to make their stay more comfortable. We take note of your feedback regarding the breakfast selection, and we'll strive to consistently deliver, ensuring all advertised options are available. Looking forward to your return.

8/10 (良い)

Dorinda

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Room carried an animal order, i had to use some airfreshner and lysol spay. Tub was old and stained .
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 19 日)
Dorinda, we thank you for your comments. We're sorry to hear that your room didn't meet your standards in terms of freshness. Issues like these are usually rare, and our housekeeping team constantly strives to ensure all our rooms are well-maintained. Regarding your comment about the tub, we'll take your observations into consideration as we continue our ongoing efforts to improve our facilities. We appreciate your feedback and hope to have another opportunity to better serve you in the future.

8/10 (良い)

isa

2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Isa, thank you for choosing Sonesta Select Chattanooga Hamilton Place and taking the time to rate your stay. It's wonderful to see a high rating, and we look forward to providing an even more enjoyable experience to you on your next visit.

10/10 (非常に良い)

kim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice hotel. Newer, and well run. Great area for a quick stop on our travels home. Busy area with everything you could possibly need. Lots of restaurant options.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Kim, it's a delight to hear you enjoyed your stay at Sonesta Select Chattanooga Hamilton Place. We're thrilled that you found the hotel's location convenient for your travels, offering plenty of dining possibilities in a lively area. It's wonderful that our well-managed and modern facility added to your positive experience. We look forward to welcoming you back on your next journey!

10/10 (非常に良い)

Andrea

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was alote to do and the staff was really nice
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Andrea, it's fantastic to hear that you enjoyed a variety of activities at Sonesta Select Chattanooga Hamilton Place and found our team members to be welcoming. Your feedback is greatly appreciated and we can't wait to welcome you back in the future!

10/10 (非常に良い)

Rico

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All around a great place!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 15 日)
Rico, it's a pleasure to know you found the Sonesta Select Chattanooga Hamilton Place to be such an outstanding place. We appreciate your excellent feedback and look forward to seeing you again soon!

10/10 (非常に良い)

Ronald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awsome rooms and emmenities Friendly
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 15 日)
Ronald, it's wonderful to know that you found the accommodations and amenities at Sonesta Select Chattanooga Hamilton Place to your liking. It's also delightful to hear about the amiability you enjoyed during your stay. We assure you that our team members are committed to ensuring such upbeat experiences for all our guests. Thank you for taking out time to review. We're looking forward to welcoming you back.

10/10 (非常に良い)

Cheryl、London

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The girl that checked me in about 5 pm on March 12 is the friendliest person, it was a real pleasure to deal with her
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 15 日)
Cheryl, it's heartening to hear of your positive experience with a member of our reception team at Sonesta Select Chattanooga Hamilton Place. We aim to create a warm and welcoming atmosphere for all guests from the moment they step through our doors. We're glad to know that we could make your check-in experience especially enjoyable. We're looking forward to welcoming you back for more pleasant experiences.

10/10 (非常に良い)

Rico

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Rico, it's great to know you had such a positive experience at Sonesta Select Chattanooga Hamilton Place. We appreciate you taking the time to rate us and we're looking forward to seeing you again in the future. Safe travels!

10/10 (非常に良い)

Larry

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
Very nice area
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 10 日)
Larry, it's fantastic to see that you appreciated the pleasant surroundings at Sonesta Select Chattanooga Hamilton Place. We consistently strive to provide our guests with an enjoyable experience. We hope to welcome you back soon for another enjoyable stay.

10/10 (非常に良い)

Roberto

2024 年 2 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Roberto, it's wonderful to hear you had a satisfactory experience at Sonesta Select Chattanooga Hamilton Place. We sincerely hope to welcome you back in the near future.

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved it will stay again when in town
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Laura, we're thrilled to hear you had an enjoyable stay at the Sonesta Select Chattanooga Hamilton Place! We eagerly look forward to hosting you again when your travels bring you back to town.

2/10 (非常に不満)

Grace、Ann Arbor

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
This hotel should be avoided. The interior had new carpeting and new furniture it smelled clean and it looked good the pool looked good however it wasn't in service. The staff on the other hand. The woman who checked us in looked like she worked at a convenience store. She had no identifying name tag or uniform. she's just sitting there on her phone when we came in. She acted like she did not know how to check us in we were worried for a moment. Then we asked for a roll away and she said she'd have to check. we got down to the room and it wasn't so bad. The room seemed to clean except for mold around in the bathtub shower area. The bed's are not so comfortable the pillows were terrible! So we went back down to see what was taking so long with the rollaway, and found out she hadn't even gone to look yet. Then she said she didn't have any, okay. When we were checking in she did not explain to us about breakfast or instructions to the room or anything about internet anything. She gave us our keys told us it was around the corner park on the other side. We did not feel safe at this hotel as going into the hotel there were some men hanging out in front and when we got inside there was a security guard eyeing us with suspicion. In the morning when we went to check out we expected a continental breakfast like it said on the website. What we got was a nothing. They told us it was a grab and go, but then when we asked where it was at the woman at the desk said oh I don't know I don't
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 26 日)
Grace, it seems there were a few aspects of your stay that fell short of your expectations. It's regrettable that certain facilities were not operational during your visit, and that our team's service left room for improvement. We always aim to provide clear communication regarding amenities, breakfast options, and safety measures, and your experience does not reflect this. Know that your comments will be used to enhance our service moving forward. We hope for an opportunity to provide a more satisfactory stay in the future.

6/10 (普通)

Douglas、Chatsworth

The hotel property needs a deep clean.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Douglas, thank you for sharing your thoughts. We understand your concerns about the appearance of cleanliness, and keep it as one of our top priorities. Rest assured that your comments will be passed onto our team for immediate attention. We appreciate your candid feedback and hope to have the chance to serve you again in the future.

10/10 (非常に良い)

Lenora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the location.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Lenora, thank you for this excellent review! We're delighted to hear that Sonesta Select Chattanooga Hamilton Place's location appealed to you. Please return soon, we'll be excited to welcome you back.