デスク、遮光カーテン、アイロン / アイロン台、WiFi (無料)

レッド ルーフ イン シャーロッツビルの口コミ

2 out of 5
レッド ルーフ イン シャーロッツビル
2011 Holiday Drive, Charlottesville, VA

口コミ

7.8

良い

評価 10 - 1008 件の口コミ中 322 件が非常に良い" "
評価 8 - 1008 件の口コミ中 379 件が良い" "
評価 6 - 1008 件の口コミ中 172 件が普通" "
評価 4 - 1008 件の口コミ中 79 件が不満" "
評価 2 - 1008 件の口コミ中 56 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

シャーロッツビル訪問者、東京

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
コストパフォーマンスがやや悪い
必要最低限の設備ですが、少し老朽化しています。シャーロッツビルにあまりホテルがないので、やむなしですが、ややコストパフォーマンスが悪い気がします。ハイウェイ沿いですが、その騒音は気になりません。肉類はないですが、簡素な朝食はあり。
2018 年 6 月に 1 泊滞在

10/10 (非常に良い)

Stephanie Diane

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service. A Free clear bag for event was offered.❤️
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Stephanie Diane

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff, affordable hotel with high standards
2024 年 5 月に 2 泊滞在

6/10 (普通)

Steven

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 3 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Steven, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charlottesville appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

8/10 (良い)

john、pennellville

良かった点 : スタッフとサービス、施設のコンディションと設備
Was decent for the price. Location is good. Room and breakfast were ok.
2024 年 5 月に 2 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear john, Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score following your stay at the Red Roof Inn Charlottesville. I am glad you found our price to be decent, our location to be good and the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 (普通)

Robert

2024 年 3 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Robert, Thank you for taking the time to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 (良い)

Alfredo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Alfredo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I are delighted to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Katrina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They gave your complimentary ear plugs. Also, a clear bag that was useful to use for graduation.
2024 年 5 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Katrina,Thank you for being a guest here at our RED ROOF INN CHARLOTTESVILLE. We are happy to have been able to provide you with great accommodations during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Mary Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was pleasantly surprised by this motel. It was clean and comfortable and the staff was lovely. Plus our little doggie could stay with us which was a nice surprise. I would definitely stay here again!
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Mary,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Charlottesville. I'm happy our pet friendly, clean, and comfortable property met your expectations. Our lovely staff felt thrilled seeing your highlight of their service. Redd Roof would be more than happy to accommodate you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Slept all night.
2024 年 5 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 14 日)
Hello David, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Charlottesville. We sincerely appreciate your 4/5 score and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Brad

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that it was close to a bunch of restaurants and food trucks. The pri e ia great compared to other hotels of same quality. Nothing I didnt like.
2024 年 5 月に 1 泊滞在
Samantha RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Brad,Thank you for taking the time to write a review of your stay at the RED ROOF INN CHARLOTTESVILLE. I am happy you found our prices to be great compared to other hotels and you were pleased with our close proximity to restaurants. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Elizabeth,I am pleased to have had you as our guest at our Red Roof Inn Charlottesville. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 (普通)

MICHAEL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Not noisy. Very basic.
2024 年 4 月に 2 泊滞在
Xao RediResponse Specialist からの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for sharing your feedback with us, Michael. The team at the Red Roof Inn Charlottesville was pleased to know that you were fond of our quietness. However, you made mention of the property being basic. As such, your sentiments may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Kristie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and cozy and very quiet
2024 年 4 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Kristie,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 5/5 score with our comfortable and quiet property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was clean, room was clean and pets stay free
2024 年 4 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Keith,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charlottesville. I am glad to read that you were pleased with the cleanliness of our property as well as the room and our pet-stay-free policy. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Keith

2024 年 3 月に 1 泊滞在
Chirell RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Keith,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 (良い)

Kenneth

出張, カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
ok
2024 年 3 月に 1 泊滞在
Kathyからの返信 (投稿日 : 2024 年 3 月 27 日)
We're glad you enjoyed your stay :)

8/10 (良い)

Richard j

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Elena

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room service only came by once during a 4 day stay, and we had issues with the tv that were unresolved despite staff saying they would take care of it. Other than that the room was very clean in a convenient location and check in and check out were easy.
2024 年 3 月に 3 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Elena,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. We apologize for any inconvenience caused due to the limited room service and issue with the tv, however, we are happy you found the room to be clean, the check in easy and the location convenient. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 (非常に良い)

April

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
I thought the room was very nice and clean. The staff were a little rude at times, but other than that everything else was pretty good. It was just never quiet which made it hard to sleep.
2024 年 3 月に 3 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear April,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. We apologize for any inconvenience caused due to the loud noise and the encounter you had with the staff, however, we are happy you found the room to be nice and clean. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス
I wish the room access was not outside. Dir safety purposes. The site did not advise of this but the pictures made it "seem" like the entrace to room was from inside lobby area.
2024 年 3 月に 1 泊滞在
Recordo Rediresponse Specialist からの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Nicole,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charlottesville. Red Roof value you as our guest and welcome your 5/5 score.I'm sorry to hear that you weren't pleased with the layout of our rooms being exterior entrance. Feel free to reach out to any of our property directly to find out the layout of our rooms. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 (非常に良い)

Donald

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 2 月に 1 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Donald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that you found us to be a nice place. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Scott

2024 年 2 月に 4 泊滞在
Tianna RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 26 日)
Hello Scott, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 (非常に良い)

Christina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 (普通)

Laura

出張, カップルで旅行
For the price i can't complain, the room was clean, the bed is on the harder side, I think the towels could be softer, i would stay there again
2024 年 2 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Laura, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Charlottesville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the affordability of our location. It's great to read that you were pleased with the customer service, prompting your 3/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

4/10 (不満)

Quinn

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No elevator and of course i get a room on the top floor
2024 年 2 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Quinn,Thank you for taking the time to tell us about your stay at the Red Roof Inn Charlottesville. I am sorry that your experience did not meet your expectations due to the elevator situation. It's truly disheartening to read that the less than ideal encounter hindered your stay, resulting in your 2/5 score. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 (良い)

Thomas

2024 年 1 月に 2 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 30 日)
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 (普通)

Benjamin

2024 年 1 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Benjamin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 (非常に不満)

Willard

2024 年 1 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you, Willard, for rating your recent stay at the Red Roof Inn Charlottesville. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Swim UVA
Quick trip for an Athletic Event at UVA. Everything was fine. I little noisy as there are 3 motels close together.
2024 年 1 月に 2 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Mark, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTESVILLE. I do apologize for the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 (非常に不満)

Taye

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 21 日)
Hello Taye,Your review of the Red Roof Inn Charlottesville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 (非常に良い)

Lea、Whitewright

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 18 日)
Hello Lea, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLOTTESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Red Roof Management

8/10 (良い)

Kimberley

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay Again
When you first come to the hotel, please do not get put off. It is an older hotel...however, the rooms are updated! And they are CLEAN. Literally the cleanest hotel room I have been in, so kudos to the staff for keeping those that way. The ONLY downfall I have about it is that the walls are super thin. You can literally hear everything, but the hotel offsets this by giving you ear plugs which was great. The breakfast was the normal hotel breakfast, muffins, bagels, waffles, OJ, coffee, etc. The staff was incredible. And it's in a great location. We'll no doubt stay again if we have another job in the area.
2024 年 1 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for taking the time to write about experience at the RED ROOF INN CHARLOTTESVILLE. Kimberley, I am happy to read your comments about our clean and newly updated rooms, incredible staff, you were pleased with the ear plugs, and all the other kind remarks mentioned. However, you indicated that the thickness of the walls hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

4/10 (不満)

Ilene

2024 年 1 月に 2 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 16 日)
Hello IIrene,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Charlottesville. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Angela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall, nice stay. Close to everywhere i needed to go. Beds were comfortable, room was clean.
2024 年 1 月に 3 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Angela,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 4/5 score with our close proximity to points of interest and our clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 (非常に良い)

宿泊されたお客様

Clearly recently updated, a lovely well located property.
2024 年 1 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Valued Guest,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charlottesville with us. It was so rewarding to see that we earned your 10/10 score with our recently updated and well located property. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 (良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is very clean. Everything (fridge,HVAC, hot water, etc) was in good working order. My only complaint was the maid service failed to replace the towels, coffee and tissues.
2023 年 12 月に 2 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 5 日)
Thank you for sharing your feedback with us, Christopher. The team at the Red Roof Inn Charlottesville was pleased to know that you were fond of our clean hotel and our functional room amenities. However, you made mention of the maid service not replacing the listed items. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.With thanks,Red Roof Management

10/10 (非常に良い)

Roberto Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for sharing your perfect rating with us, Roberto. Our staff at the Red Roof Inn Charlottesville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 (非常に良い)

Ricky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was really nice and clean
2023 年 12 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Ricky,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It’s great to hear that you found your room to be clean and to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Eileen

カップルで旅行
Was pleased with room
2023 年 12 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Eileen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTESVILLE. It’s great to hear that you were pleased with your room and the general accommodation. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 (不満)

Joshua

ペット同伴の旅行, 家族旅行
気になった点 : スタッフとサービス
Rude night manager refused to change our room after we complained about a party happening next door.
2023 年 12 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you, Joshua, for the feedback about your recent stay at our hotel RED ROOF INN CHARLOTTESVILLE. You indicated that your interactions with our staff and the noise disturbance hindered your experience. Please accept our apologies and know that we will do our utmost best to improve in these regards as we continue to strive for excellence. Thank you again for sharing your experience with us, Joshua. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

6/10 (普通)

Ashley

2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Ashley,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charlottesville appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Robert

2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 (良い)

Christopher

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Location good.
2023 年 11 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenient location we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 (非常に良い)

Carissa

2023 年 11 月に 1 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi Carissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlottesville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 15 日)
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Valerie

2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 9 日)
Hello Valerie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 (良い)

Elizabeth

2023 年 11 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlottesville and I appreciate your 4/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 (非常に良い)

carroll

2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 25 日)
Hello Carroll,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTESVILLE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2023 年 10 月に 1 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you, Jacob, for telling us about your stay at the Red Roof Inn Charlottesville. I am glad you found everything to be great. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist