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キンプトン トライオン パーク ホテル IHG ホテルの口コミ

4.5 out of 5
キンプトン トライオン パーク ホテル IHG ホテル
303 South Church Street, Charlotte, NC

口コミ

9.2

とても素晴らしい

評価 10 - 1000 件の口コミ中 764 件が非常に良い" "
評価 8 - 1000 件の口コミ中 129 件が良い" "
評価 6 - 1000 件の口コミ中 55 件が普通" "
評価 4 - 1000 件の口コミ中 31 件が不満" "
評価 2 - 1000 件の口コミ中 21 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

jewel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience
2024 年 5 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 16 日)
Jewel, Thank You for your perfect score! Visit us soon!

10/10 (非常に良い)

Sharhonda、Charlotte

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is so cozy and clean. It’s conveniently located in uptown Charlotte. The manager Manny took really good care of us. I can’t wait to revisit.
2024 年 5 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 16 日)
Sharhonda, Thank You for feedback. I am glad to know that Manny was able to make an impression on your stay. We hope to see you again soon!

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean room and nice views. Patio view was tremendous.
2024 年 5 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 16 日)
Craig, we are so glad you enjoyed your stay with us. Please visit us again soon!

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone was so nice and professional. Jake was great as a valet.
2024 年 5 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 16 日)
Michael, Thank You for your feedback. We are so glad Jake was able to your valet experience seamless. Please visit us soon!

10/10 (非常に良い)

Ken

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cool spot
2024 年 5 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 10 日)
Ken, Thank You for your perfect score! We hope to see you again in the near future.

10/10 (非常に良い)

Liaquat

家族旅行
Great location, clean hotel , with friendly staff , decent restaurant and beautiful roof top bar
2024 年 5 月に 2 泊滞在
Yvette-Hotel Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Thanks for the love, we love you back!

8/10 (良い)

Sondatre Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The water was insanely hot. I lately burned my hand on the low setting. I felt that was not safe. My fridge was not cooling so the food I put in there was ruined. The hotel offered a food credit of $50 but upon check out it was not applied and credit card was charged. I had to call the front desk and was told that my credit card would be refunded. The room was well appointed and staff was courteous. My room had an excellent view of the stadium, you could literally see the game. The roof top bar was awesome and drinks were great. Depending on the floor you are on, you can hear the music from the bar which could be pretty intense. I was on the 17 th floor so no issues with sound. The female bartender did not play, fast and professional. Drinks were top tier! The restaurant Angelines was very cute and the food and drinks were great there as well. The hotel was in walking distance to some great restaurants and the ball park.
2024 年 5 月に 3 泊滞在
Yvette-Hotel Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
GM, thank you so much for taking the time to tell us about it. I apologize for the issues you encountered. We appreciate the feedback.

8/10 (良い)

Anneke Noel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No house keeping
2024 年 5 月に 2 泊滞在
Yvette-Hotel Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
My apology to you for this. Did you have your DND sign out, or was this reported to the front desk? We never want our guests to go lacking. Again, my apology.

10/10 (非常に良い)

Kristi、Johnson City

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent Location for the Bank of America Stadium. Lots of restaurants/food trucks in the area. My only complaint was the air conditioning was lacking at night (probably due to sensors.) Would stay there again!
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 3 日)
Kristi, we are so glad you enjoyed your stay in Charlotte. We welcome you back anytime! Have an amazing day!

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it was a great stay. The front desk especially Angel was excellent. There was one bartender at Angeline’s who was definitely having a bad day. Basically rude. The other bartender was great. Would definitely stay again just avoid that one guy as he by himself brought the rating down from 5 to 4.
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 3 日)
Mark, I would first like to thank you for taking the time to give your feedback. Angel is truly a rockstar and we are grateful to have her! I would also like to apologize for the lack of service during your dining experience. We hope you afford us the opportunity to accommodate your needs in the future.

10/10 (非常に良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were all excellent! Easy check in and check out process. The room was very clean. Will definitely stay there again!
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 29 日)
Laura, we are so glad you enjoyed your stay in Charlotte! We hope to see you again soon!

2/10 (非常に不満)

Tammy

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Chrck in time was 3 pm and room wasnt ready until almost 5 pm we had a concert we needed to be at by 5 and were late due to the hotel not being ready. I booked this expensive hotel so I would have no worries and it was terrible
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 29 日)
Tammy, I would love to hear more about your stay. Please give me a call at your earliest convenience. Thank You.

10/10 (非常に良い)

Kent、Apex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ideal location
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 29 日)
Kent, we appreciate your feedback and are glad you enjoyed your stay! Please visit us soon!

10/10 (非常に良い)

Ann

2024 年 4 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 5 月 19 日)
Ann, we appreciate your perfect score and are pleased to know you enjoyed your stay. We look forward to accommodating you in the future.

4/10 (不満)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very nice, lovely hotel. We had an issue with our vehicle and hotel staff were a huge help. Check-in was the only disappointing experience. We arrived just after check-in time but had to wait an hour for our room.
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 29 日)
Melissa, I do apologize for the inconvenience during your sat and hope you afford us the opportunity to accommodate your lodging needs in the future.

10/10 (非常に良い)

Valerie

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 29 日)
Valerie, thank you for your perfect score! We hope to see you again in the near future!

10/10 (非常に良い)

Griffin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff. Clean. Solid amenities. Close proximity to anything you might need. Lots of dining choices but not a lot of shopping. The park outside at night gets a little hectic on the weekends and the street in front of the hotel isn’t the quietest at night but overall great experience. Will definitely stay here if I visit again!
2024 年 4 月に 3 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 21 日)
Griffin, we are so glad you enjoyed your stay and the amenities we had to offer. We hope you get to visit us again soon!

6/10 (普通)

John

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 19 日)
John, I would love to hear more regarding your stay with us, as we strive for guest satisfaction. Please give us a call at your earliest convenience.

10/10 (非常に良い)

Jess

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my first time staying at the property. Overall I really loved the accessibility to the city and atmosphere of the hotel itself. Some things things could have been better. There was a magic eraser left in my bathroom sink when we arrived…I’m guessing from the cleaners. We asked to get our car a couple times and the sense of urgency from the valet staff was awful. We waited no less than 15 minutes each time even when we requested 15 minutes prior. Today when we left there was an older gentleman with glasses who I hadn’t seen the entire weekend. He was running circles around everyone, super personable and in my opinion deserved my tip and he didn’t even get my car for me. I would stay again but hope those aspects are better.
2024 年 4 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 20 日)
Jess, thank you for taking a moment to complete this survey. We appreciate your feedback as this allows us to improve in the future. Even with the mishaps, I am glad to hear you enjoyed your stay overall. We hope you afford us the opportunity to accommodate you in the future.

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel in a fun location to walk around. Hotel was clean and nice and the beds are comfortable.
2024 年 4 月に 3 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 17 日)
Kim, we appreciate your feedback. We are you were able to relax and enjoy your stay in the Queen City. We hope to see you again soon!

8/10 (良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 17 日)
Steven, thank you for your feedback! We hope you afford us the opportunity to gain a perfect score on your next visit to Charlotte!

10/10 (非常に良い)

Emanuel

カップルで旅行
良かった点 : 設備とサービス
Great hotel, great view! Staff was amazing
2024 年 3 月に 1 泊滞在
DeMarko T. からの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback Emanuel!!

8/10 (良い)

Katherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice view
2024 年 4 月に 1 泊滞在
DeMarko T. からの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback!!

10/10 (非常に良い)

Ron

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stoped in Charlotte for the first time because we were leaving our home in Palm Beach for the season & headed home to Ontario; it was our midway stop. Everyone from the valet to front desk was very friendly. The corner suite we were in exceeded my expectations. Great food at hotel restaurant.
2024 年 3 月に 1 泊滞在
DeMarko T. からの返信 (投稿日 : 2024 年 4 月 11 日)
Amazing to hear we could deliver great service on your road trip. You always will have a home with us!!

10/10 (非常に良い)

Alexandra

2024 年 3 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 4 月 20 日)
Alexandra, we appreciate your perfect rating and are so glad to hear you enjoyed your stay. We hope to see you in the Queen City again!

10/10 (非常に良い)

Alyssa

カップルで旅行
良かった点 : 設備とサービス
Good location, loved the shower and comfy bed. Easy walk to tons of things. Staff aimed to please.
2024 年 3 月に 2 泊滞在
DeMarko T. からの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for the great review, hopefully we will see you again!!!!

10/10 (非常に良い)

Hunter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 3 月 23 日)
Hunter, thank you for your perfect score! Please visit us again soon!

10/10 (非常に良い)

Karoli

カップルで旅行
Perfect! Immaculate, friendly, pleasant city location, and lots of restaurants nearby.
2024 年 3 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 3 月 18 日)
Karoli, we appreciate your wonderful review and are delighted to know you enjoyed your stay with us! We hope to see you again soon!

10/10 (非常に良い)

George

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our stay at the Tryon Park Hotel was delightful. The hotel is conveniently located near the Spectrum Center and other attractions. The rooftop bar, Merchant ™ was a home run. A great place to go and get a good vibe and enjoy some cocktails. Also, the hotel is convenient to many eating establishments.
2024 年 3 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 3 月 18 日)
George, it was an honor to have you. We are so glad you enjoyed the amenities we had to offer. We hope to see you in the Queen city again!

10/10 (非常に良い)

Carolyn

X
2024 年 2 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 3 月 8 日)
Carolyn, thank you for your perfect score! We hope to see you again soon!

10/10 (非常に良い)

Hellois

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 3 月 8 日)
Hellois, thank you for your perfect score! We hope to see you again soon!

10/10 (非常に良い)

Mohamed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 26 日)
Mohamed, we appreciate your perfect score. We hope to see you again in the near future!

10/10 (非常に良い)

Vanny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with great hospitality and amenities, the location was perfect for dining options and sightseeing. We definitely will be coming back!
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 25 日)
Vanny, we are pleased to hear that you enjoyed your stay in the Queen City. Please let us know if you need anything prior your future stay.

8/10 (良い)

Tiara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay at the Tryon Kimpton was almost perfect. Check in and check out was seamless with Angelica. She let us know about all the other complimentary services they offer for their guest including a happy hour for refreshments such as wine and juice with some lunch snack. We also went to Angelines and Merchant and Trade in the hotel which were both great. There were so many great snacks and drinks in the room as well of course for a price but quality stuff. The room was spacious enough for two and very clean with a generous bathroom. Now for the cons. When we checked in we were informed there would be a $100 deposit hold for each night you are there. If you are staying more than 4 or 5 nights that could be taxing. The good thing is you can do room charges on that hold while enjoying the resturant and bar, but be mindful. The other hiccup is that when we got to our room there was no tv remote. My fiance retrieved one after calling the front desk, however, then to only find out the chromecast to connect to the streaming services wasnt updated to connect with the hotel wifi. We called the front desk and the tech help desk but got no real response or resolution other than they are working on it, also no one called us back. Throughout the 5 days we were there it was never resolved and when in the room we were stuck with very limited cable tv maybe 30-50 channels. Aside from those hiccups, we had a phenomenal experience. Highly recommend staying. Good area for Resturants Activie
2024 年 2 月に 4 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 22 日)
Tiara, I am so pleased to know that you enjoyed all of the amenities as well as the food and beverage outlets even with inconvenience during your stay. With that being said, I would like to express my sincerest apology for not receiving a solution prior to your departure. I hope you afford us the opportunity to accommodate your lodging needs in the future.

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 21 日)
Brian, we appreciate your and strive for excellence. Please think of us when planning your next trip to the Queen City!

10/10 (非常に良い)

Brandon

2024 年 2 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 21 日)
Brandon, we appreciate your perfect score! We take pride in our work and it's rewarding to know that we succeeded. We hope to see you again!

10/10 (非常に良い)

Michael、Huntersville

2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 3 月 21 日)
Michael, we appreciate your perfect score! Please visit us soon!

10/10 (非常に良い)

shurquanda

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely amazing stay at this location. Exceptional service.
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 14 日)
Shurquanda, we appreciate you perfect score. Our staff takes pride in ensuring our guest are well taken care of during their stay. We hope to see you again!

8/10 (良い)

Sandra、Libertyville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quite modern; enjoyed the ambience and the 5:PM cocktail hour! ❤️ Did not like the fact that the front desk indicated that a coffee service would be delivered to the room and no one ever came!!! 😡
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 14 日)
Sandra, I apologize for the inconvenience during your stay. We hope you afford us the opportunity accommodate you in the future.

10/10 (非常に良い)

Johanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great. It’s in a beautiful building in a desirable part of the city I would definitely stay again however, I actually wouldn’t. The bed was so incredibly uncomfortable. I wanted to die but besides that restaurant rooftop bar, everything else is awesome.
2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 9 日)
Johanna, we appreciate your feedback! We are so glad to hear that you enjoyed the amenities we had to offer. We hope you afford us the opportunity to accommodate you in the future.

10/10 (非常に良い)

Thania

2024 年 2 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 7 日)
Thania, we appreciate your perfect score! Hopefully we will see you in the Queen city soon.

10/10 (非常に良い)

Charles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kimpton was everything! The ladies at the front desk were beautiful and had an attitude to match. Reginald was was on point and very helpful throughout our stay. All of the staff from the valet to the Rooftop lounge were Excellent. Clean, comfortable and pleasant. Awesome location for dining and shopping. Loved it!
2024 年 1 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 2 月 1 日)
Charles, we appreciate your feedback. We are truly thankful for our front desk staff and Reginald. We are also delighted to hear that you enjoyed the amenities we had to offer! If there's anything we can do prior to your future arrival, please do not hesitate to reach out!

10/10 (非常に良い)

Jan

良かった点 : 清潔度
💯 luxury
Amazing… it is very clean and front the staff are so helpful to be sure you have all you need. It is the perfect place! We will be back.
2024 年 1 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 1 月 28 日)
Jan, we are so glad to know that you enjoyed your stay at the Tryon Park. We take pride in ensuring our guest is well taken care of. We hope to see you again soon!

10/10 (非常に良い)

Victor

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were very clean and everything was near by in the area
2024 年 1 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 1 月 28 日)
Victor, thank you for choosing to stay with us! We look forward to your future stay in Queen City!

8/10 (良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 1 月 28 日)
Stefan, we appreciate your feedback. We hope you will afford us the opportunity to accommodate your lodging needs in the future!

10/10 (非常に良い)

Jackie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 1 月 17 日)
Jackie, thank you for choosing to spend your time in the Queen City with us! We hope to see you back soon!

10/10 (非常に良い)

Langhorne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
DeMarko からの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you for staying with us, hopefully in the future you come back and see us again!!!

8/10 (良い)

Jorge

2024 年 1 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 1 月 13 日)
Jorge, Thank you for your feedback. We hope you enjoyed your time in the Queen City! See you soon!

8/10 (良い)

Sergio

2023 年 12 月に 3 泊滞在
Kala W.からの返信 (投稿日 : 2024 年 1 月 10 日)
Sergio, we appreciate your feedback! We hope to see you again soon!

10/10 (非常に良い)

Kaleigh

家族旅行
良かった点 : 設備とサービス
Staff was amazing! This is probably the most beautiful hotel I have seen in a while. Restaurant and rooftop bar was incredible!
2023 年 12 月に 1 泊滞在
Kala W.からの返信 (投稿日 : 2023 年 12 月 30 日)
Kaleigh, we appreciate your kind words and are so glad we could make your stay in Charlottle enjoyable!