外観

コートヤード・シャーロット・エアポート・ノースの口コミ

3 out of 5

口コミ

7.4

良い

評価 10 - 1004 件の口コミ中 409 件が非常に良い" "
評価 8 - 1004 件の口コミ中 222 件が良い" "
評価 6 - 1004 件の口コミ中 147 件が普通" "
評価 4 - 1004 件の口コミ中 102 件が不満" "
評価 2 - 1004 件の口コミ中 124 件が非常に不満" "

7.8/10

清潔度

8.2/10

スタッフとサービス

7.0/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The men working the front desk where very nice & helpful. We had an early flight out of Charlotte & it was convenient to park at the hotel & shuttle to the airport. I will stay again when flying from this area
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Michelle, thank you for sharing your experience at Courtyard Charlotte Airport North. It is great to hear that our team members at the front desk were helpful and that you found the shuttle service convenient. We look forward to welcoming you back the next time you fly from Charlotte.

8/10 (良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was in a great location
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Mark, thank you for sharing your thoughts. The team at Courtyard Charlotte Airport North is pleased you found our location convenient. We look forward to welcoming you back on your next visit!

10/10 (非常に良い)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice folks working here who are super helpful. Nice location near the airport.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Scott,The team at Courtyard Charlotte Airport North is thrilled to hear about your positive experience. They appreciate your kind words and are glad you enjoyed the convenient location near the airport. We look forward to welcoming you back soon!

10/10 (非常に良い)

Shawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Greg the driver of shuttle was absolutely amazing. He was courteous, remembered our names the next day, all out a nice guy. He should have been the one checking us in because he seemed to care. Check in guy eh?
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Shawn, thank you for sharing your experience. The team, especially Greg, is thrilled to hear your kind words. We appreciate your feedback about the check-in process and will use it to improve guest experiences. We look forward to welcoming you back at Courtyard Charlotte Airport North.

10/10 (非常に良い)

Glenn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Thanks for the perfect rating, Glenn!We're pleased to hear that you have fully enjoyed your stay at Courtyard Charlotte Airport North, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 (良い)

Daniel

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Daniel, thank you for choosing Courtyard Charlotte Airport North and rating us. We're pleased to note that your experience was positive. Please consider sharing specific feedback next time, it will help us serve you better. We look forward to your next visit.

10/10 (非常に良い)

jeffrey、Gaffney

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed one night, as I had a flight the next morning. Read some reviews & I was pleasantly surprised, my stay was nothing like the reviews read. I had a really nice stay. Rooms were clean, staff was very courtesy & nice. If I ever need a nice place to stay ANY TIME I'm in the Charlotte area ,this is where I'm staying.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Jeffrey, it warms our hearts to hear that your stay at Courtyard Charlotte Airport North exceeded your expectations. We take pride in our clean rooms and warm-hearted team members, and we're delighted you appreciated these aspects. Your satisfaction is paramount to us, and we're thrilled that we will be your hotel of choice whenever you're visiting the Charlotte area. Thank you for your glowing review and we truly look forward to your return.

6/10 (普通)

Alexander Wade

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for taking the time to share your feedback, Alexander.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 (良い)

Char

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Char, it's great to know that your stay at Courtyard Charlotte Airport North met your expectations. We appreciate the rating and look forward to welcoming you back soon.

2/10 (非常に不満)

kimberly、harvard

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
10-12 cars were broken into during my stay. Air conditioning filters were disgusting we had to clean them so the air conditioning would work it wasnt even plugged in. The toliet seat was broken. I will never stay there again. We reported all this to the night crew and when we brought it to expedias attention the hotel said we disnt say a word! Highly dissatisfied
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Kimberly, we sincerely apologize for any inconvenience. We want to make this right. Can you please reach out to the hotel directly and look for Mario or DeKorean (Kowee) so that we can look into this matter for you? Thank you again and please accept our apology.

10/10 (非常に良い)

Sahir

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Mike, thank you for choosing Courtyard Charlotte Airport North and for rating us so highly. It's great to know that your stay met your expectations. Please consider us for your hospitality needs when you next find yourself in Charlotte. We're looking forward to your return visit.

4/10 (不満)

Alan

カップルで旅行
気になった点 : スタッフとサービス
Mattress was terrible. Conflicting info about airport shuttle.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Alan, we regret to hear that you were not completely satisfied with your recent visit. It's important to us that our guests find everything to their comfort, including the bedding. We also encourage guests to reach out to our team members for any clarifications needed regarding our services, such as the airport shuttle. We hope for another chance to better serve you in the future.

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every one was great I was disappointed the pool was under construction.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Nancy, thank you for your outstanding review. We couldn't be happier to hear that you enjoyed your experience at the Courtyard Charlotte Airport North. Our team members will be thrilled with your kind words. We appreciate your understanding during our pool improvements and promise it will be worth the wait. We eagerly anticipate your next visit.

10/10 (非常に良い)

Elena

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely everyone I crossed paths with was so nice. I guess southern hospitality actually IS a thing! Thank You!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Elena, it's delightful to hear about your positive experience at Courtyard Charlotte Airport North. We're thrilled that our team members exemplified the renowned southern hospitality and left a lasting impression on you. We truly appreciate your kind words and look forward to welcoming you again!

10/10 (非常に良い)

Nathan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff at the bistro specifically the morning shift
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Nathan, it's delightful to hear your positive comments about your experience at Courtyard Charlotte Airport North. Our team members at the bistro are indeed dedicated, especially those who serve in the morning shift. Thank you for your kind words, and we look forward to your next visit.

10/10 (非常に良い)

Kamaria

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Kamaria, thank you for your fantastic rating! The team at Courtyard Charlotte Airport North is thrilled to hear you had a great stay. We're looking forward to welcoming you back soon!

8/10 (良い)

Tequella

良かった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Tequella, thank you for choosing Courtyard Charlotte Airport North and for your positive rating. We're thrilled to hear that your stay with us met your expectations. We hope to welcome you back soon for another pleasant experience.

10/10 (非常に良い)

Ckiryla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff was lovely and very helpful. hotel was really clean and quiet.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Ckiryla, it's wonderful to hear that you found our team members at Courtyard Charlotte Airport North to be helpful and our hotel to be pristine and tranquil. Thanks for sharing your kind words. We hope to welcome you again in the future.

8/10 (良い)

Phyllis G

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was no dry area to sit and smoke while raining. The toilet was to low. Certainly not enough channels on tv. That’s my only complaints.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Phyllis, thank you for sharing your observations with us. It seems like there were a few areas that didn't fully meet your expectations. We're sorry to hear about your experience with the outdoor seating arrangements and bathroom fixtures, and we appreciate your feedback on the TV channel selection. We strive to continuously improve our guest experience, and your comments provide valuable insights for our team. We hope to see you again in the future and look forward to exceeding your expectations next time.

8/10 (良い)

Joanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great, but the property definitely needs some updates to keep it looking good just wear and tear on what they have over the years.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Joanne, it's wonderful to note that you had a great overall experience at Courtyard Charlotte Airport North. Your suggestion on refreshing some aspects of the property, showing signs of continual usage, is greatly appreciated. We consistently strive to improve our guests' experiences. We look forward to having you back for an even better experience.

10/10 (非常に良い)

Nilda、Centreville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Nilda, it's splendid to hear that you found the Courtyard Charlotte Airport North's location convenient. We appreciate your positive feedback. Our team looks forward to welcoming you back soon.

4/10 (不満)

Jennifer

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Stayed in September before flying out. Left my car. NO charge! Coffe in the morning. NO charge! Stayed there in April. $60 to leave my car! Coffee was almost $5! NO breakfast without purchasing it. Will not be staying here again. The Hampton Inn was the same price for the night. FREE parking! FREE breakfast! FREE coffee! For $145 a night I'll stick with the better services!!!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Jennifer, we regret to hear about the inconveniences faced on your recent visit. Changes in amenities and pricing can sometimes lead to confusion, and we understand how these can affect your experience. It's disappointing to learn that your stay didn't live up to expectations. We have noted your feedback and will share it with our team members for further review. Our ultimate aim is to offer the best services and your comments will help us strive for that. If you choose to stay with us again in the future, we're hopeful of providing a better experience.

8/10 (良い)

dwight

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wished it included breakfast
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Dwight, it's wonderful to hear that your stay at the Courtyard Charlotte Airport North was generally positive. We understand your preference for included breakfast, and we'll be sure to take your feedback into consideration. We value your input and hope to welcome you back soon.

4/10 (不満)

Lisa

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I like the decor but the bathroom condition and walls needed fix.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Lisa, we appreciate your comment on our décor. We deeply regret hearing about your concerns involving the bathroom and certain aspects of our rooms. Rest assured, we're constantly working to upgrade our premises and ensure the comfort and satisfaction of our patrons. We hope to welcome you again for a better stay in the future.

8/10 (良い)

Kaya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was fine but the fridge in the room made a loud buzz when it was cooling
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Kaya, thank you for sharing your experience at Courtyard Charlotte Airport North. We're glad your stay was satisfactory overall. We have noted your comments regarding the refrigerator noise and we are looking into better ways to ensure our accommodations meet guest expectations. We hope to welcome you back for an even more enjoyable stay next time.

10/10 (非常に良い)

Greg

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Thanks for the perfect rating, Greg! We can't wait to see you again soon for another amazing experience at Courtyard Charlotte Airport North. Have a great day!

2/10 (非常に不満)

Julie

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Flight was delayed so when I called for the shuttle, rude customer service. After waiting, ended up taking an Uber. Front desk lady was the best experience - wasn’t who answered about the shuttle and she was apologetic for the disconnect on the shuttle. Room was dirty, dated, smelled of urine, and warm water at best for your shower was all less than ideal.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Julie, we appreciate your feedback and are saddened to read about your experience with the airport shuttle and the condition of your room. It's unfortunate to know that you didn't receive our usual level of courteous service over the phone. We're relieved that the assistance provided at the front desk added a positive note to your stay. Rest assured, your feedback regarding room cleanliness and functionality, and temperature of the water has been noted for evaluation and necessary improvements. We hope to have the opportunity in the future to prove that we can do so much better.

6/10 (普通)

Tory

小さなお子様連れの家族旅行
Limited parking. Stayed for 2 nights. No spaces available. Parking lot always full. Cars parked on the side in places that were not parking spaces. Indoor pool was closed.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Tory, your feedback regarding parking being at capacity during your visit is indeed concerning. We can understand how disappointing it might have been not to utilize the indoor pool. Please be assured that availability and guest satisfaction are of utmost importance to us. It's feedback like yours that helps us ensure better experiences in the future. We hope you allow us another opportunity to exceed your expectations on your next visit.

10/10 (非常に良い)

Luis

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay for a couple of days before my flight.
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Luis, it's uplifting to hear that Courtyard Charlotte Airport North served as a great place for your brief stay prior to your flight. We aim to provide a peaceful haven for every guest. Looking forward to welcoming you back for future stays.

10/10 (非常に良い)

Mirian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Service
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Mirian, it's delightful to know that you appreciated the exceptional service at Courtyard Charlotte Airport North. We strive to provide our valued guests with an outstanding experience. The team looks forward to serving you again in the future.

10/10 (非常に良い)

Marsh

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Marsh, thank you for choosing to stay at Courtyard Charlotte Airport North and for your wonderful rating! We're delighted to know you had a seamless experience. We look forward to hosting you again the next time your travels bring you to Charlotte.

10/10 (非常に良い)

jeffery

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a great experience staying there just only thing toilet felt like it was a rocking chair. But other then that it was nice.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Jeffery, it's wonderful to learn you had a great experience at Courtyard Charlotte Airport North. We appreciate hearing your observations about the bathroom fixtures and assure that we relentlessly strive to maintain all in-room amenities. We're pleased that you found the overall stay pleasant, and we can't wait to welcome you back for an even better experience next time.

10/10 (非常に良い)

Thomas、Deptford Twp

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was wonderful, food good and accommodations excellent
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Thomas, thank you so much for sharing your feedback. At the Courtyard Charlotte Airport North, we strive to provide a wonderful experience, from our team members to our food and accommodations. We truly appreciate your positive comments and are pleased you enjoyed your stay. We're excited to welcome you back in the future!

10/10 (非常に良い)

Jhala

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Jhala, thank you for your perfect score on Expedia. We're elated to know your stay at Courtyard Charlotte Airport North was an enjoyable one. We appreciate the feedback and hope to welcome you back in the future!

2/10 (非常に不満)

Pablo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Pablo, it seems your experience wasn't as expected and we regret to hear that. Your feedback is vital to us and we assure you that appropriate steps will be taken for improvement. We do hope we get the chance to serve you better in the future.

6/10 (普通)

Anniston、Conover

グループ旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
No where to park for overnight stays.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Anniston, we regret to hear that you experienced challenges with parking. We aim to ensure our guests don't face any inconvenience during their stay. Know that we're diligently exploring solutions to refine our parking management to better suit the needs of our guests for future visits.

10/10 (非常に良い)

Keith

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Keith, your top rating for Courtyard Charlotte Airport North is greatly appreciated! The team here strives to offer exceptional experiences for all our guests and your feedback validates that. We'd be delighted to welcome you back in the future. Safe travels!

10/10 (非常に良い)

SHARPE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Shuttle service was provided by management
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Sharpe, we're delighted to hear that you found our shuttle service convenient. At Courtyard Charlotte Airport North, our goal is to ensure every guest has an effortless travel experience. Your kind words about the managed services are appreciated. We're looking forward to welcoming you back again soon.

10/10 (非常に良い)

Dorian

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Dorian, it's fantastic to hear that you had a pleasant experience at Courtyard Charlotte Airport North. We're always delighted to have our hard work recognized, and thank you for taking the time to send us your fantastic rating. You are always welcome, and we hope to see you again soon for another positive stay.

10/10 (非常に良い)

William

出張
良かった点 : スタッフとサービス
Met our needs for close to airport for early AM flight
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
William, we're pleased to know that Courtyard Charlotte Airport North provided you with the convenient location you needed for your early flight. We appreciate your feedback and hope to serve you again in the future. Safe travels!

2/10 (非常に不満)

Prateek

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel canceled our reservation at last moment stating they are overbooked. Leaving us strangelled at the airport with two small kids in the middle of the night. Worst experience ever. Specially Mario the manager of the property.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
I sincerely apologize for this inconvenience. I am checking into what happened to your reservation. This was not handled the correct way. Can you please email me at dekorean.truesdale@aimbridge.com. I want to personally speak to you, apologize, and make this right.Kōwee Truesdale Sr.General Manager

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Park and fly with hotel stay is a great feature.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Robert, we're thrilled to hear you enjoyed the park and fly feature at Courtyard Charlotte Airport North. We continually strive to provide the utmost in convenience to our valued guests. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 (良い)

Tina

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to share your review with us, Tina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Charlotte Airport North. Thank you and have a wonderful day!

2/10 (非常に不満)

Veronica

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Veronica, it's concerning to see your rating and we are keen to understand what could have led to this. Your feedback is crucial in helping us improve. Please share any specifics about your stay so we may look into it. Thank you for taking the time.

4/10 (不満)

William

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It oak 30 minutes to check in upon arrival with only one person working the desk. There was only person working the restaurant and the lobby was full of waiting guests. The hotel is in major need of renovations. The room smelled damp and the elevator is questionable.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
William, we regret to hear about your less-than-satisfactory check-in experience and the issues you encountered during your dining experience. Having to wait can indeed be frustrating. We always strive to ensure prompt and efficient service from our team members. In regard to your comments related to the condition of the hotel's facilities and the room, we're continually working to provide a comfortable environment for all our guests. Your observations are valuable and will certainly be taken into account for any potential improvements. Thank you for your feedback and we hope for the opportunity to better serve you in the future.

6/10 (普通)

Richard

出張
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
TV in the room did not work and they wouldn’t send someone to fix it and never showed up
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Richard, we're truly sorry to hear about the inconvenience with the television in your room. Despite our best efforts, such technical issues can occasionally arise. We should have done a better job after you reported the issue, ensuring the problem was promptly addressed and resolved. Please know that your feedback is greatly appreciated as it helps us identify areas for improvement. We hope to have a chance to provide a better experience in the future.

8/10 (良い)

Mark

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Mark, it's fantastic to see you had a positive experience at Courtyard Charlotte Airport North. We appreciate the high rating and are looking forward to providing you with another comfortable stay in the future.

8/10 (良い)

Philip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
In the past, the air conditioner was LOUD. This time it was nice white noise. Thank you.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 22 日)
Philip, we're delighted to hear that your recent stay at Courtyard Charlotte Airport North was more comfortable with the air conditioner providing a peaceful ambiance. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit.

10/10 (非常に良い)

Allison

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 21 日)
Allison, thank you for your perfect rating! We're glad that Courtyard Charlotte Airport North met all your expectations during your stay. Your positive feedback is what helps us strive toward excellence. We look forward to hosting you again in the future.