Beautiful property, terrible communication. Property has everything you need for a few days in Chania. Well-located, clean, and spacious with 2 bedrooms and 2 bathrooms. The bad part: the morning of my flight to Chania, I checked my messages & realized that I had not received any check-in instructions (or indication of when I would). So I messaged host via VRBO to ask about check-in. I received a reply with the address and phone number to call, but in the message the VRBO website/app hides phone numbers so I could not see which number to call & I replied telling the host that. No reply from host. Then I messaged to say when I would arrive at the address they gave me. No reply from host. Then I knocked on the door of the exact address they gave me and was met by a very upset resident and her loud barking dog, & her telling me I'm in the wrong place. After wandering around the neighborhood another 30 min, tired, thirsty, & needing to use the bathroom, I remembered that the property has a dedicated website and had to search for a phone # to call on that site. The host answered the phone & said to go back to the place where we originally knocked and she will meet us there shortly, which she did. What was not disclosed prior to this is that property is located in the BACK of the building. When I told her about the hassle, she acknowledged that she saw my earlier message (but apparently ignored it) and said to me "I know" when I told her how confusing it was. No care or sympathy!