Cerro Vichuya

Very helpful and friendly staff

The room was spotless . The staff from the time you check in is super courteous and attentive . The make the experience personal more so by knowing your name.

The property, location, and staff were phenomenal. However, our "superior" room was a bit of a disappointment. Our room featured only a sliding door that did not 100% seal. The room directly off a seating area and the courtyard, which constantly had guests and staff talking immediately outside at all times of the day, including taking phone calls in the earlier morning. The location on the courtyard also meant there was no way to get natural light in the room while maintaining any privacy. We had to exist in complete darkness unless we wanted to be on display to the entire hotel. Many things about the hotel are great, but our room situation was a letdown and was really quite uncomfortable for us overall for the above reasons.