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"Not nice"

"We were impressed with the cleanliness of the resort. The friendly and helpful staff. My first time in Cancun and it was beautiful. Access to the beach was easy and the area well maintained. Pools were kept clean and easy to get to. The food was amazing. The morning buffet, the cappuccino bar to the five choices of restaurants in the evening. "

"The RIU Palace was a great all-inclusive resort for families. The grounds were always clean, the staff was amazing and extremely friendly. My only complaint was with the room. We booked a junior suit with two beds for my husband, my mom and I. I thought two beds would be all we needed, but the beds were double beds and they were pushed together to make a king. There was one outlet on only one side of the bed and one USB on the other, so trying to find places to plug in our phones was challenging because I wont plug my phone directly into a wall USB for security reasons. Two people sleeping in a double bed is not relaxing nor very comfortable. We have stayed at the RIU Santa Fe before and I was led to believe the Palace was nicer. I honestly didnt see much difference between the two, but you do get access to the Santa Fe, if you stay at the Palace. The food was pretty good and they do offer some gluten free options. They could improve on the signage of the GF options though. There is a kids show every night at 8 and an adult show at 9, but when that’s over, there isn’t much else to do other than drink at the bar with Able (who was amazing and our favorite bar tender!). The active nightlife is over at the Santa Fe. In the end, we would stay at a RIU again, but make sure to book a larger room. It would be great if they could add a few more outlets though! "

"Property was beautiful and extremely well keep."

"Rooms where awesome with ocean view but there was a catch, the lights on the porch automaticly come on at dawn until around 11 pm which made the jet tub a little uncomfotable. The food was really bad. At the buffet some items remained all day round when it was supposed to be cycled three times a day. Portions at the resturant where very small, you needed to order two. Then when you ordered two the waiters would get frustrated. We left the resort three evenings for dinner at a cost. Excursion food off the resort was verrrry good. The alcohol drinks where a struggle to take down, way to much sugar mixed with bottom shelf watered down alcohol. If you wanted top shelf you had to tip BIG or be apart of some infinity group which was a scam in itself. If you go dont get pulled in to a sit down to here about infinity, waist of half of a day. The lobby bar was the only one that offered some top shelf options without the hassle. Be prepaired to claim your seats for the pool or beach very early in the am or you will be outta luck. Cabannas by the ocean are totally worth it, 100 usd a day with a waiter non stop and some really good food that is offered no where else on the property. As far as the staff goes we really meet some great people. Fernando and Victor at the beach where the best! Fredy at the front desk was very helpful. "

"Yes "

"Great hotel!"

"We enjoyed a relaxing week, and my kids loved the kid's club. The food could be better, so I didn't give full stars, but overall it was a great holiday."

"Because I arrived late at night, tired and ready to sleep, and ALL the pillows were very dirty and smelled of sweat. And it was obvious that the sheets on the bed hadn't been changed."