Sir - thank you for your positive rating - and also your comments, which are helpful as we are always striving to improve!

Sir - thank you for your rating and glad you enjoyed your stay!

Sir - Thank you for your comments and I have followed up on them with the staff concerned. (1) You are right that the mattress in the room you stayed in could have been more comfortable and we have now replaced it (2) At your request we provided you with a thick comforter and there was no charge for that (3) The water pressure in your private bathroom appears to be fine. Thanks. David Hunt

Sir / Mam - Thank you for your positive rating, which we appreciate. We look forward to being of service to you again in the future! Thanks.

Thank you for your review and comment - and glad that you enjoyed your stay!

Thank you for taking the time to give us a review. We appreciate your comments - and are glad that you enjoyed your stay.

Our reception closes mid-evening, but there are staff on duty downstairs 24/7 who would have been able to move you to a larger superior room. The economy rooms, such as the one you booked, are compact and designed for the budget traveller.

Thank you for your rating.

Mam - thank you for your rating and comments!

Mam - thank you for your positive review score!

Our restaurant has been closed since the pandemic, although there are plenty of places to eat nearby. Our location is normally a key attraction, being in the heart of the city between mid-town and down-town. There is nothing scary about our location.

Thank you for your rating!

Thank you for taking the trouble to give us a rating. We would normally expect, and like, a higher rating score than this, but I can't comment further as you have not given any narrative.

Mam - I am sorry to read your comment, since you were a repeat guest. There was no extra charge for you, as you had booked and paid for a family room, and you were travelling with your 2 children which was fine. Sometimes we have issues where guests, when they pre-book and pre-pay, declare the age of their child as infant, but on arrival the child is much older and needs own bed (our policy is that children of 6/under not requiring own bed are free). However, in your case this was not an issue, thus there was no extra charge levied on you and I am therefore surprised by your comment. Thanks.

Thank you for your positive feedback!

Sir / Mam - I am sorry to hear that you had a damaged bed, but also surprised as our beds are all relatively new. We will run a check on the room you were in. Thanks

Sir. Thank you for your review. I am surprised to read your comments about the cafeteria as I am there every day, and have never seen this - but I will arrange a thorough inspection and any issues found will be dealt with immediately. Regarding our policy on food / drink from outside, just to clarify please (1) guests may bring food items such as biscuits, fruit etc to their rooms, but in the case of take away food eg burgers / pizzas etc, we request, for hygiene reasons, that these are consumed in our 2/F cafeteria area (2) in the case of drink, as long as it is in a can it may be taken to your room - but for glass bottles, we request (for safety reasons) that such drinks be consumed in the cafeteria. Thanks.

Thank you for your review - we enjoyed very much having you as a guest!

Sir/Mam. Thank you very much for taking the time to give your feedback! It is appreciated. David Hunt

Madam, Thank you for your positive feedback which is much appreciated - and I will also share it with the staff. We are glad you enjoyed your stay with us! David Hunt

Sir. Your comment is correct, and is a policy encouraged by Cebu Tourism Authority. As you will know, we have a large cafeteria and lounge area on our 2nd floor, and it is here that guests may entertain visitors. Thank you. HHH

Thank you for your review Sir!

Thank you for taking the time to give us feedback - and trust that you enjoyed your stay with us.

Sir. Thank you for your helpful feedback. I will take up some of the issues raised with our housekeeping staff. With regard to the way that the bed configuration in our standard twin room (which has a Queen sized bed) is displayed on the booking site you used, I have already taken up this matter with Expedia and the confusion on the booking site has now been rectified. In fact, as I showed you, the booking notification we had received from Expedia (in English) clearly stated that you wanted a double bed, and it was only on your arrival that we understood your desire for separate beds. We were then able to switch you to one of our "good for 3" rooms at a small premium. Thanks. HHH

Sir, thank you for your comments which are noted. On your last point, it is indeed our policy to charge a small extra amount where linen or towels are soiled over and above what one would expect from normal use. This is to cover the cost to us of the extra cleaning. Thanks. HHH

Sir, Thank you for your feedback, and I am glad you found the room agreeable. One of our "house rules" (a copy of which is in every room) is that food from outside must be consumed in our 2F cafeteria area, and not in the room itself - for reasons of hygiene. Thank you HHH