外観

ホリデイ イン セブ シティ IHG ホテルの口コミ

4 out of 5
ホリデイ イン セブ シティ IHG ホテル
Lot 5 & 6 Block 20 Samar Loop, Cebu Business Park, Mabolo, Cebu, Central Visayas

口コミ

9.4

最高に素晴らしい

評価 10 - 359 件の口コミ中 270 件が非常に良い" "
評価 8 - 359 件の口コミ中 59 件が良い" "
評価 6 - 359 件の口コミ中 19 件が普通" "
評価 4 - 359 件の口コミ中 3 件が不満" "
評価 2 - 359 件の口コミ中 8 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

8/10 (良い)

YASUHARU

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊初日エアコンが効き過ぎて非常にと言うより異常に寒かった。エアコンをOFFにしても寒かったので翌日、レセプションに言ってエアコンの温度調整をして貰いました。翌日以降は問題ありませんでした。 ”掃除して下さい。”の札をドアノブに掛けて外出しても 表のドア横のシグナルが掃除不要になっていれば掃除しない様です。誤って入り口横のスイッチを押した時は シグナルの確認が必要です。
2024 年 4 月に 5 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Mr. Yasharu, Warm greetings from Holiday Inn Cebu City! Thank you for your recent stay with us and for taking the time to inform us of your experience. Please be assured that we have taken measures to address and investigate your concern. We will take the necessary steps in ensuring that this will not happen again in the future to you, our valued guests. In light with this, we extend our deepest apologies for inconvenienced caused you. Please know that your feedback is extremely valuable to us. We appreciate the feedback we receive from our guests, as we use this information for the continuous improvement of our hotel. We hope to have the opportunity to welcome you back and give us the opportunity to extend our improved service. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Kazuna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
新しいホテルでとても綺麗で、清潔感がありました!シャワーの水圧は少し弱いですが許容範囲でしたし、お湯もしっかり出ます。シャワーとトイレが区切られているホテルを探していたのでその点もよかったです。11時にホテルに到着しましたが、そのままチェックインさせてくれました。アヤラモールへも近くて便利でした!
2024 年 5 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ms. Kazuna, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our efforts specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Atsushi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a satisfactory hotel in all aspects except the place far from the beach.I would like to stay at this hotel again.
2024 年 4 月に 7 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Mr. Atsushi, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our effort, specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Maho

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの対応も良く、お部屋も綺麗でした!
2024 年 5 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ms. Komuro, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our staff, cleanliness of our rooms and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

8/10 (良い)

Shouta

2024 年 2 月に 3 泊滞在
Katrina からの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Mr. / Ms. Shouta,Warm Greetings from Holiday Inn Cebu!Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your recognition regarding encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Yuki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ここを拠点として、家族を連れて観光旅行をしました。ホテルは清潔で、スタッフのホスピタリティが高く、非常に満足のいく、いい旅行になりました。
2024 年 2 月に 4 泊滞在
Apple La Guardiaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Mr. Yuki,Warm Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Thank you and best regards,

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス
チェックインに1時間以上かかった。 カジノ客とチェックイン客は別で扱わなければならないと思う。いきなりカウンターを閉めたりと全く客目線の対応をできていない。周囲の客も皆激怒していた。 朝食の時にコップが臭かった。衛星面も不満。
2024 年 2 月に 1 泊滞在
Appleからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest, Thank you for sharing your feedback with us. We highly appreciate you telling us this. Rest assured that we will talk to reception team and investigate what happened on why check in time takes long time. Our sincerest apologies for this inconvenience that caused you during arrival. We hope to serve you better in the near future. Hoping that you will give us another chance. We look forward to welcome you again. Thank you and best regards,

10/10 (非常に良い)

HIROYUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Stefanからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Hiroyuki-san, Greetings from Holiday Inn Cebu City! Thank you for the excellent rating you have given us. We are glad to know that you enjoyed your stay, and we look forward to welcoming you again in the future!

10/10 (非常に良い)

RYOJI

2023 年 12 月に 2 泊滞在
Stefanからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Ryoji, Greetings from Holiday Inn Cebu City! Thank you for the excellent rating you have given us. We are glad to know that you enjoyed your stay, and we look forward to welcoming you again in the future.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋の広さも十分、朝食の品数も問題なし
2023 年 11 月に 6 泊滞在
Stefanからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Valued Guest, Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our rooms spacious and enjoyed the breakfast selection. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 (非常に良い)

Eri

2023 年 10 月に 4 泊滞在
Appleからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Mr. Eri, Greetings from Holiday Inn Cebu! Thank you for sharing your wonderful rating in regards to your recent stay. We are glad to know that you had a great time and we look forward to welcome you again in the near future. Best regards,

8/10 (良い)

KOICHI

2023 年 10 月に 3 泊滞在
Stefanからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Koichi, Thank you for choosing Holiday Inn Cebu City for your recent stay and for sharing your experience with us. We are delighted to have such a high rated review. We look forward to welcoming you back to our hotel in the future!

10/10 (非常に良い)

MAI

2023 年 8 月に 3 泊滞在
Stefanからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Mai Thank you for choosing Holiday Inn Cebu City for your recent stay and for sharing your experience with us. We are delighted to have such a high rated review. We look forward to welcoming you back to our hotel in the future.

8/10 (良い)

tomohisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023年8月12日から二泊DXルームに泊まりました。フロントやお部屋は清潔で快適でした。気になった点は部屋のWi-Fiが不安定だった、テレビ付けながらドライヤー使ったらブレーカーが落ちたくらい。直ぐスタッフが対応してくれて問題なし。立地も便利でおすすめです。ホテル下にセブンイレブンがあります。
2023 年 8 月に 2 泊滞在
Stefanからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Tomohisa-san,Thank you for your valuable feedback on your recent stay with us.We're pleased to hear that you had a comfortable and clean experience in our room, and that both our front desk and rooms met your expectations. We apologize for any inconvenience caused by the unstable Wi-Fi, but we're glad to know that our staff responded promptly to address the issue.It's great that you found our location convenient and recommendable, and that the presence of a 7-Eleven under the hotel added to your overall experience.Your feedback is important to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing to stay at Holiday Inn Cebu City.

8/10 (良い)

Taro

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
スムーズな対応ありがとう
2023 年 8 月に 1 泊滞在
Stefanからの返信 (投稿日 : 2023 年 8 月 15 日)
Dear Taro-san,Thank you for choosing Holiday Inn Cebu City for your recent stay and for sharing your experience with us. We are delighted to have such a high rated review. We look forward to welcoming you back to our hotel in the future.

10/10 (非常に良い)

Ai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great!!
2023 年 6 月に 3 泊滞在
Stefanからの返信 (投稿日 : 2023 年 6 月 16 日)
Dear Ai, Thank you for choosing Holiday Inn Cebu City for your recent stay and for sharing your experience with us. We are delighted to have such a high rated review and specially highlighting our service. We look forward to welcoming you back to our hotel in the future.

10/10 (非常に良い)

Yuhei

2023 年 4 月に 2 泊滞在
Stefanからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Mr. Yuhei,Thank you for choosing Holiday Inn Cebu City for your recent stay and for sharing your experience with us. We are delighted to have such a high rated review. We look forward to welcoming you back to our hotel in the future!

10/10 (非常に良い)

Shin-ichi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在
The Management of Holiday Inn Cebu Cityからの返信 (投稿日 : 2023 年 4 月 12 日)
Dear Shin-ichi, Thank you for sharing your positive experience at Holiday Inn Cebu City. We are delighted by your high rating. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

10/10 (非常に良い)

Akihiro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
市内中心部の買い物にも便利なホテル
2023 年 3 月に 1 泊滞在
The Management of Holiday Inn Cebu Cityからの返信 (投稿日 : 2023 年 3 月 30 日)
Dear Akihiro, Thank you for taking the time to leave us this high rating and positive feedback. We hope to see you again on your next visit to Cebu.

10/10 (非常に良い)

KOICHI

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Overall it's worth the price
First of all, they emailed me to prepare php 1500 per night for damage deposit right after I have booked the room but eventually they did not require me this at checkin, so don't send us such an email if you don't need it. That's uncalled for. Plus their cable tv and wifi are terrible as a four star hotel. However, the room, staff and breakfast buffet are quite good.
2023 年 2 月に 7 泊滞在
The Management of Holiday Inn Cebu Cityからの返信 (投稿日 : 2023 年 2 月 17 日)
Dear Koichi,Greetings from Holiday Inn Cebu City. We appreciate you taking the time to leave us this feedback. Rest assured that we have taken note of your concern and we thank you for bringing this up as this can help us improve our service. We hope to see you again on your next visit to Cebu.

10/10 (非常に良い)

Masami

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
スタッフも親切で綺麗
The Management of Holiday Inn Cebu Cityからの返信 (投稿日 : 2023 年 1 月 16 日)
Dear Masami,Your rating and feedback made our day. Thank you for taking your time to leave us this review. We hope to serve you again soon.

8/10 (良い)

TAKURO

2022 年 9 月に 1 泊滞在

8/10 (良い)

TAKURO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very new hotel
2022 年 8 月に 1 泊滞在
Jericからの返信 (投稿日 : 2022 年 9 月 21 日)
Dear Takuro,Greetings from Holiday Inn Cebu City!Indeed, our hotel is new and our rooms are immaculately clean.We hope you like our services and our facilities too.We hope to see you again here at Holiday Inn Cebu City.Thank you.

10/10 (非常に良い)

Richmond

良かった点 : 清潔度、施設のコンディションと設備
Hotel staff is friendly. Restaurant crew are slow and not attentive.
2024 年 5 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Mr. Richmond, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our efforts specially by rating us with a high score ,encourages us to continually strive for improvement in every possible way. We would like to extend our sincere apology for the inconvenienced you encountered with our restaurant staff. We will forward this concerns so that immediate action will be address to our team and for us to avoid such situation from happening again.We eagerly anticipate welcoming you again in the near future with our improved service. Best regards, Katrina Gerbabuena Duty Manager

8/10 (良い)

Christy

良かった点 : スタッフとサービス、施設のコンディションと設備
Nice hotel
2024 年 5 月に 3 泊滞在
Stefanからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Ms. Cristy, Greetings from Holiday Inn Cebu! Thank you for giving us a positive review. We are glad to know that you found our hotel nice. Your satisfaction means a lot to us. We look forward to welcome you again in the near future

6/10 (普通)

Gary Michael、woodlake

出張, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
their TV service is unacceptable. When I was here they had a big issue with the television.
2024 年 5 月に 4 泊滞在
katrinaからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Mr. Gary, Warm greetings from Holiday Inn Cebu City ! Thank you for your recent stay with us and for taking the time in sharing with us your feedback. We would like to extend our sincere apologies for the inconvenience you experienced regarding the TV. Please be assured that we are in the process of negotiating with other suppliers to address our issues with cable tv.Please accept our assurance that we are committed to providing you with a comfortable and enjoyable stay. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience .We look forward to the opportunity to welcome you back soon and demonstrate the improvements we have made.Best regards, Katrina GerbabuenaDuty Manager

10/10 (非常に良い)

Juliet

It was a beautiful stay. Staff are very accommodating. The only thing is the tv have a signal problem
2024 年 5 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Ms. Juliet, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our efforts specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We would like to extend our sincere apologies for the inconvenience you experienced regarding the TV. Please be assured that we are in the process of negotiating with other suppliers to address our issues with cable tv.Please accept our assurance that we are committed to providing you with a comfortable and enjoyable stay. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience .We look forward to the opportunity to welcome you back soon and demonstrate the improvements we have made.Best regards, Katrina GerbabuenaDuty Manager

10/10 (非常に良い)

Elaine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
simply the best! would book again nextyr.
2024 年 5 月に 3 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Ms. Elaine, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our efforts specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Peter

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is well kept. It is in a safe area. Staff is friendly. Ulysses and Janno were amazing housekeepers.
2024 年 5 月に 4 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Mr. Peter, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our amazing housekeepers and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Ma Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Ms. Ma Emma, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our efforts by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very helpful and exceptionally courteous and friendly.
2024 年 4 月に 3 泊滞在
katrinaからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mr. Jordan, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our efforts specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

hyunjoo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super clean!! Nice staff
2024 年 5 月に 1 泊滞在
Appleからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Mr. Hyunjoo,Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 9 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Mr. Mike, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Randy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking distance from mall
2024 年 4 月に 6 泊滞在
katrinaからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Randy, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our location and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

EFREN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are nice and helpful
2024 年 3 月に 5 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Mr. Efren, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition specially by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

FRANCIS、PORT ORCHARD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Hotel is within walking distance of great shopping and dining.
2024 年 2 月に 4 泊滞在
Appleからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Mr. Francis,Greetings from Holiday Inn Cebu!Thank you for giving us a perfect score. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,

10/10 (非常に良い)

Martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff and restaurant highly recommend for their service and quality of food.
2024 年 4 月に 4 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Mr. Martin,Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our breakfast , our staff and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Joseph Vincent Mazares

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent friendly and attentive staff. Great service, plenty of breakfast buffet options each day, quiet amongst a central location to the city.
2024 年 4 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Mr. Joseph,Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards the service of our staff, our buffet breakfast, the hotels location and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very professional, courteous, and extremely helpful when needed. Brunch was so good with tons of options to include local cuisine and cafe bar. Close to Ayala Mall - restaurants and shopping. 24hour bakery and convenient store downstairs. This is definitely my GO-TO hotel when I return to Cebu.
2024 年 3 月に 7 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Valued Guest, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards the hotel staff, your dining experience and location convenience encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Alvin Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are very friendly and the customer service was great
2024 年 4 月に 6 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Mr. Alvin, Warm greetings from Holiday Inn Cebu City ! Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition towards our staff and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future. Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

William

カップルで旅行
Great hotel. Wonnderful staff, service and dining.
2024 年 4 月に 5 泊滞在
Katrina からの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Mr. William, Warm Greetings from Holiday Inn Cebu!Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your recognition of our efforts and by rating us with a high score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Dennis、Diamond Bar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was extremely friendly and accommodating
2024 年 4 月に 2 泊滞在
Appleからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Mr. Dennis, Thank you for your amazing review! We're thrilled to hear that you had a wonderful experience with our attentive and friendly staff. We hope to welcome you back for another memorable stay soon!Best regards,

10/10 (非常に良い)

Glen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the 16th floor, on the street side, I listened to motorcycles driving by at all hours.
2024 年 3 月に 8 泊滞在
Stefanからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Glen, Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We do apologize for the motorcycle sound from the streets. We look forward to welcome you again in the near future.

10/10 (非常に良い)

Adam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Deluxe rooms were excellent!
2024 年 3 月に 4 泊滞在
Stefanからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Adam, Thank you for sharing your feedback following your recent stay at Holiday Inn Cebu City! We are thrilled to learn that you found our deluxe rooms excellent. We sincerely appreciate your patronage and look forward to welcoming you back for another exceptional stay in the near future.

10/10 (非常に良い)

Dionesio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
katrinaからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Mr. Dionesio, Warm Greetings from Holiday Inn Cebu!Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay with us. Your recognition by giving us a perfect score encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

Eugene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Decent breakfast buffet, surprisingly includes espresso machine. Nice pool to cool down/lounge at.
2024 年 3 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mr. Eugene, Warm Greetings from Holiday Inn Cebu!Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your recognition regarding our breakfast buffet, our pool facility and the lounge encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

pexie sue karyll

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Communication is excellent,they respond to my queries before check in timely and appropriately.Thank you.
2024 年 3 月に 2 泊滞在
Katrinaからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Ms. Karyll,Warm Greetings from Holiday Inn Cebu!Thank you for taking the time in sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your recognition encourages us to continually strive for improvement in every possible way. We eagerly anticipate welcoming you again in the near future.Best regards, Katrina Gerbabuena Duty Manager

10/10 (非常に良い)

James Rex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food selection could have been better but overall, a very good hotel.
2024 年 3 月に 6 泊滞在
Appleからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Mr. James,Greetings from Holiday Inn Cebu!Thank you for sharing with us your feedback. We are glad to know that you had a great experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future. Best regards,

6/10 (普通)

Adam

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
Appleからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Mr. Adam,Greetings from Holiday Inn Cebu!Thank you for rating us. We would love to hear more about your experience during your stay. Your satisfaction means a lot to us. We look forward to welcome you again in the near future.

6/10 (普通)

Grace

People yelling and running up and down halls all night long
2024 年 3 月に 1 泊滞在
Katrina からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Ms. Grace,Warm Greetings from Holiday Inn Cebu!Thank you for taking the time to bring this concern to our attention. We sincerely apologize for any inconvenience you experienced during your stay. We strive to provide the highest level of service and ensure that our guest have a comfortable and enjoyable stay. We deeply regret that we fell short in this regard, particularly with regards to the disturbance caused by noise in the hallways throughout the night. Rest assured that we will promptly address this matter to ensure that our guests' comfort is not compromised in the future. We value your patronage and hope that you will allow us another opportunity to provide you with the exceptional experience that you deserve on your next visit to Cebu City. Best regards, Katrina GerbabuenaDuty Manager