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ハイアット・バケーション・クラブ・アット・デザート・オアシスの口コミ

3.5 out of 5
ハイアット・バケーション・クラブ・アット・デザート・オアシス
34567 Cathedral Canyon Drive, Cathedral City, CA

口コミ

8.6

非常に良い

評価 10 - 2039 件の口コミ中 1052 件が非常に良い" "
評価 8 - 2039 件の口コミ中 632 件が良い" "
評価 6 - 2039 件の口コミ中 212 件が普通" "
評価 4 - 2039 件の口コミ中 79 件が不満" "
評価 2 - 2039 件の口コミ中 64 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

N、Los Angeles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
広々としたコンドミニアム
広々としたコンドミニアムでゆったりと過ごすことができました。プールはやや小さめですが、アクティビティは豊富です。ゴルフを楽しむ人を多く見かけました。エクスペディアでの予約がフロントに伝わっていないというアクシデントがありましたが、スタッフに柔軟に対応してもらえました。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Hutch Fからの返信 (投稿日 : 2014 年 11 月 22 日)
thank you for taking the time to post review. it is good to see you enjoyed your stay at Welk Resort Desert Oasis.

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice place to stay! Liked the room and views!
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

RICHARD J

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Huge suite, comfy bed, very quiet at night.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

PHYLLIS

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very private patio facing the west.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sherri-Lynn

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful grounds, excellent space and facilities
2024 年 4 月に 8 泊滞在

8/10 (良い)

Laura、DeRidder

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great except I couldn’t get hot water in the shower.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

ERIC

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Large units, very clean.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Florence

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
beautiful property. Very large villa.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Megan

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This place was perfect for our family of four. Very family friendly. Great little game room with activities for kids. The pool was clean and really nice. The room was clean, updated and very comfortable and spacious. Loved having the kitchenette and laundry services in the room. We also had a private balcony and large walk-in closet. Truly a great place. Only 15mins from downtown area. Would love to stay here again when we’re back.
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Hugo

カップルで旅行, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everyone from there staff was beyond friendly and helpful. Definitely recommend this location. We will definitely come back and stay here again.
2024 年 5 月に 2 泊滞在

8/10 (良い)

David、Brockville

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Loved the view of the mountains from the condo.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Sophia-Harri

カップルで旅行
良かった点 : 清潔度、設備とサービス
A nice hotel that was clean, however the bathroom was in quite a bad condition and hardly any water was coming out. Some renovations required!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Kevin

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
nice property, would stay again
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Julie

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Had a very good time here rooms are cozy and private, staff was very friendly. Our room was very clean, overall we had great and comfortable stay.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Regina

2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

carissa

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

8/10 (良い)

Doris

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

briana

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location and great property!
2024 年 4 月に 1 泊滞在

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location! Beds were super comfortable, kitchen was well stocked. We really enjoyed our stay and would go back.
2024 年 4 月に 8 泊滞在

4/10 (不満)

Jake

2024 年 4 月に 4 泊滞在

8/10 (良い)

Lesley

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Overall it was good for families. Staff was nice and responsive. We loved the pool and it was perfect for little kids. Tons of fun there. The size of room was good and appreciated the full kitchen and washer dryer. Ample parking as well. Some cons: The sofa bed was in rough shape, but king size bed in bedroom was nice. Rooms (bathrooms in particular) and hallways were dated, but were still in good shape. Outdoor carpet on balcony could use replacing. Not sure the $20 USD resort fee per day was really worth it - especially since a lot of free activities were cancelled while there, or were really limited. Then other activities cost more. So we really just got pool towels and the games rooms as part of the fee? There is no real restaurant and the little pool bar/order window seemed to always be closing early. So you definitely need to plan for groceries (Target and Trader Joe’s nearby drive) or meals out elsewhere. Area outside of the resort not so nice, but if you stay on property or drive out to Palm Springs you’re fine. Overall we had nice time and would say for the cost (with the exception of the daily resort fee) it was worth it.
2024 年 4 月に 5 泊滞在

8/10 (良い)

Michael

良かった点 : 設備とサービス、施設のコンディションと設備
Great property in very nice condition. The grounds, pool area, and fitness area were very well kept. Staff were very friendly and helpful.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Michael

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Yaashna

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Caryn

2024 年 4 月に 4 泊滞在

6/10 (普通)

Paul

カップルで旅行
良かった点 : 清潔度
Property is a little tired.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Talethia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy parking
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

greg

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

8/10 (良い)

Inderjit Singh、Simi Valley

良かった点 : 設備とサービス、施設のコンディションと設備
It is a good property to stay with family
2024 年 4 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Inderjit, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

Tracy

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was extremely helpful at all times.
2024 年 4 月に 4 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you, Tracy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 (非常に良い)

Debra、Edmonton

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Found it difficult to get a lounger around the pool. People would go down at 7am and put towels on chairs and sometimes not show up until the afternoon. This was very frustrating
2024 年 3 月に 7 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you, Debra, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 (普通)

Jill

カップルで旅行, グループ旅行
We had an issue with bedbugs, notified & showed it to the staff, they sprayed our room about 3 hrs later. I felt it could have been dealt with in a more timely manner & the staff seemed casual about it…”this happens in the desert, we get alot of various bugs”. We asked for some compensation but were told they’d talk to the manager, we tried to talk to the manager but were told more than once they weren’t available.
2024 年 4 月に 4 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review. We sincerely apologize for the unacceptable experience you had with bedbugs in your room. A three-hour delay in addressing this issue is completely inappropriate, and the dismissive attitude from the staff is inexcusable. We understand your frustration about the lack of compensation and the unavailable manager. We are committed to providing a clean, safe, and relaxing environment for all our guests. We have failed to meet that commitment in this instance, and we will take the necessary steps to ensure it doesn't happen again. Please accept our sincerest apologies and reach out to us directly so we can discuss further.

8/10 (良い)

Heather

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Comfortable room but no food options on site.
2024 年 3 月に 3 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Heather, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice property.
2024 年 4 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you, Richard, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 (非常に良い)

Carolina Silva

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Sandra

2024 年 4 月に 4 泊滞在

8/10 (良い)

MARK

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Comfortable rooms, fully equipped kitchen area. Activities thru-out the day. Pool area was relaxing. Great place for extended stays.
2024 年 4 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Mark, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Third time is a charm! We will definitely be back. Nice improvements since last time we visited in Jan 2020. We thoroughly enjoy this place and everything about it. Looking forward to next time. The nearby by Cathedral Canyon Golf is handy and very reasonably priced (but needs some love).
2024 年 4 月に 3 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 (不満)

Berin、Phoenix

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Room was loud, outside traffic, and bathroom was not clean. It’s an older property. Positives are parking and the room was large.
2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for your review. We sincerely apologize for the noise from traffic and the unclean bathroom in your room. This doesn't reflect the standards we strive for. We'll investigate the noise issue and ensure a thorough cleaning for future guests. We'll also ensure a more thorough cleaning process to guarantee spotless bathrooms.

8/10 (良い)

Kelly

出張
良かった点 : 清潔度、設備とサービス
Older but in good condition, suite had kitchen as well as washer dryer. Pool area was very nice with a great little Margarita and snack bar. Very nicely priced even though Coachella was on!
2024 年 4 月に 4 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 25 日)
Kelly, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 (良い)

John

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
We enjoyed the property and will return, the only thing was the bbq was filthy and nothing to clean it with, no tools, also the flooring in kitchen was lifting up in several spots and was a hazard with bare feet, some dirty utensils in kitchen and floors need a good wash, our feet were black from walking on floor
2024 年 4 月に 3 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your review. We apologize for the grilling area. We take your feedback seriously, and will address these areas for further improvement.

6/10 (普通)

Kimberly

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
This property is very dated. I THOUGHT I knew what I’m getting with Hyatt, and up until this point would always choose Hyatt if it is an option but this is not on the level of a Hyatt by any means. It’s nearly impossible to reach someone at the front desk over the phone.
2024 年 4 月に 1 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your review. We apologize for your negative experience with reaching the front office team. We take your feedback seriously, and will address these areas for further improvement.

8/10 (良い)

carmen

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Kerry

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Awesome property very clean highly recommend
2024 年 4 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 (不満)

John

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
But safe anyone can come in the facility if they even don’t belong there. Doors to enter the building where our rooms are, not secure. Out dated and room dirty, only once did house keeping why too much $$$ for what we received.
2024 年 4 月に 4 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
We apologize for the negative experience you faced in your room. We take your feedback seriously, and will work to improve in these areas.

10/10 (非常に良い)

Joyce

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy, nice people, great experience
2024 年 4 月に 2 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 (非常に良い)

Elaine

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Really enjoyed this place. Everything in the kitchen was readily available, great balcony, great pool, really nice. Would definitely recommend.
2024 年 4 月に 4 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Ryanからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for leaving a positive review with us! We greatly appreciate it.