Castellaneta Ravine

We arrived early asking to store our luggage so we could go into Bari and come back later, the man at the front desk was not very friendly but told us where the luggage storage room was -it was unlocked, easily accessible to anyone and everyone and not monitored but we left our luggage and it was fine. Came back, checked in, the lady that checked us in was nice-our room was set up for one person so we had to call and get additional towels. We decided to order room service as we had an early flight the next morning but when we called the restaurant, we were told they open at 8pm and no room service until then. We went in at 8 and it had obviously been open for a while as it was 1/4 full. I ordered the minestrone soup-worst I’ve ever had. Then we requested the 3:45 am shuttle to the airport but they forgot to request the shuttle after writing into their log so when we arrived in the morning, we had to wait until the 4:15 shuttle as the 4 was full. Overall not impressed with our experience at this hotel after staying one month in Puglia and having excellent service everywhere else.

The property is in a great location, close to everything by foot. The mattress was quite hard and the room needed a bit of refresh but it was clean.