2/10 (非常に不満)
Driss、watertown
家族旅行
2024 年 9 月 11 日
気になった点 : 設備とサービス、施設のコンディションと設備
My experience with this place was not a good one for the following reasons:
- The place is very difficult to find, the entrance is tiny and hidden, completely eclipsed by the restaurant downstairs.
- I was looking for the StayHere sign as described in the pictures in Expedia but I could not find it. I was told afterwards that the sign was taken down for some reason, however, they failed to communicate that to me before I arrived.
- Our first day when we came back at night, we found the bathroom flooded. I took a video showing water leaking from the bidet hose and from the light fixture in the ceiling. I talked to the front desk person, he gave me towels to soak up the water and promised that a technician will fix it in the morning (it was close to midnight)
- The following day, we left early and when we arrived at night, the bathroom was flooded, nobody came to fix anything. I went down to speak to another front desk person who told me that those hoses are leaky which might explain the water from the ceiling i.e. someone above us was having the same issue. He suggested to close the water supply from the source after each use. It did stop the leak albeit inconvenient. He also promised to escalate the issue and have someone fix it in the morning which did not happen.
Driss
2024 年 8 月に 4 泊滞在