テラス / パティオ

モーベンピック ホテル カサブランカの口コミ

5 out of 5
モーベンピック ホテル カサブランカ
Rond - Point Hassan II, Casablanca

口コミ

8.0

とても良い

評価 10 - 44 件の口コミ中 19 件が非常に良い" "
評価 8 - 44 件の口コミ中 13 件が良い" "
評価 6 - 44 件の口コミ中 6 件が普通" "
評価 4 - 44 件の口コミ中 1 件が不満" "
評価 2 - 44 件の口コミ中 5 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Hasibul

Excellent size room with a great view
2024 年 5 月に 1 泊滞在

6/10 (普通)

Rosanne

カップルで旅行
Noisy, busy, not many restaurants near by, right next to streets.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Yaqoob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Mr Yaqoob,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us the score following your experience among us that will encourage us to improve the quality of our service and meet your expectations.We remain at disposal for any further request.Best regards

10/10 (非常に良い)

Michael、Beaverton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a biz hotel, but if you ask they can book you trips and direct you to folks that can get you to the sights. So not a bad travel hotel. Safe. Well Run. Food better than average. Breakfast is great (always include it). Tubs gigantic.
2024 年 4 月に 7 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Mr Michael,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to improve the quality of our service and meet your expectations.We remain at disposal for any further request.Best regards

8/10 (良い)

Mustafa、Saipan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Centrally located, friendly staff, sisnt try the restaurants. But one thing i would lile the mabagement t9 rectify or fix is the bathtub. It is about 18 to 20 inches from the floor and getting in and out of it without a support, which there is none, would be difficult for older people, children to get in and out of the shower.
2024 年 4 月に 1 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mustafa,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that was taken into consideration and shared with our relevant departments to improve the quality of our service and meet your expectations.We remain at disposal for any further information.Best regards

10/10 (非常に良い)

Marc

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prise en charge
2024 年 4 月に 1 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Mr Marc,First of all, we would like to thank you for your choosing Movenpick Hotel for hosting you in Casablanca.Thank you for the score given to our page following your stay and experience among us.Please don't hesitate to contact us for any further information.Best regards

10/10 (非常に良い)

Diane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, roomy twin room and great 16th floor restaurant.
2024 年 4 月に 1 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Diane,First of all, we would like to thank you for your confidence toward Movenpick Hotle Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service and meet your expectations.Kindly don't hesitate to contact us for any further information and book our hotel Movenpick Casablanca for your next stay.Best regards

8/10 (良い)

Anatole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very easy access, beside public transit (Tramway), extremely friendly and helpful staff
2024 年 3 月に 4 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Anatole,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your stay among us.We remain at disposal for any further information.Best regards

8/10 (良い)

Graham

良かった点 : 設備とサービス
It was a comfortable stay Roof top pool & Bar was good
2024 年 2 月に 4 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Graham,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service.Please feel free to contact us for any further request.Best regards

10/10 (非常に良い)

kemraj、ozone park

Nice and clean. Always someone there to assist in whatever you want done
2024 年 2 月に 4 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Mr Kemraj,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your stay among us.It will encourage us to better improve the quality of our service.Bets regards

2/10 (非常に不満)

Marc-Antoine

2024 年 2 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 3 月 22 日)
Bonjour Mr Marc-Antoine,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons reçu un score sans commentaire, et nous aimerions savoir plus de détails sur votre séjour afin de mieux comprendre votre expérience.Nous pourrons apporter ainsi toute mesure corréctive afin de s'améliorer.Dans l'attente de votre retour,Nos sincères salutations.

2/10 (非常に不満)

Hassan karm

2024 年 2 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Hassan Karm,Greetings from Movenpick Hotel Casablanca.We have notified that your reservation was noshow on 4th of Fabruary, perhaps you put a score for our hotel by mistake or out of confusion with another hotel.Despite this, you gave a score that corresponds neither to your experience since you did not stay with us, nor to our brand image.However, we have informed the Hotels.com (Expedia) team to remove this score which has no connection with reality.However, we remain available for any additional information, and we will have the pleasure of welcoming you among us during your visit to Casablanca in order to make your stay pleasant.Thank you Best regards

8/10 (良い)

Saiful

良かった点 : 施設のコンディションと設備
I paid for everything on Expedia but once I arrived they charged me some addition fees that ended up being around $90. This was an unexpected charge since I thought all the payments were completed. This was the first time in my life where I’ve had to pay additional fees. The women handling the situation was also not the nicest person and was being slightly aggressive. Besides that everything was okay.
2023 年 12 月に 7 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Mr Saiful,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Indeed, you have paid everything on Expedia except city tax which is around 4 per person per day for 3 persons staying at the hotel that totals 90 for 7 nights.This confusion with the receptionist created a misunderstanding beyond our control, and we ensure that all our customers are satisfied with our loyalty and dedicated and personalized service. Kindly don't hesitate to contact us for any further information.Thank you Best regards

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful one night stay (with a day rate extension to cover an early arrival). Perfectly located to allow for lots of walking exploration of Casablanca’s city centre and a lovely rooftop lounge and terrace with great city views.
2023 年 12 月に 1 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Chris, First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your experience among us.It will encourage us more better.Best regards

10/10 (非常に良い)

Ahmed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Mr Ahmed,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our page following your experience and stay among us.Please don't hesitate to contact us for any further request.Best regards

8/10 (良い)

Vegard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great, but more four stars than five.
This is a great place to stay, but 5-stars? They have a lot of services, but four out of four times I had to remind them that the menu specifically say that the tea is served with sweets. Not a big problem, but when you pay 4€ per serving… The hotel is right by the tramway - line 1. Great for getting around.
2023 年 12 月に 3 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Vegard,First of all, we would like to thank you for you confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.We remain at disposal for any further informationBest regards

10/10 (非常に良い)

Matteo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Matteo,First of all, we would like to thank you for choosing Movenpick for hosting you in Casablanca.Thank you for the score given to your review following your experience among us.This is very encouraging.Bets regards

10/10 (非常に良い)

Risto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hospitality of the personnel was exceptional. Everyone knew exactly what to do with smile. As it was off-season there were no sunbeds by the pool, but they were arranged every day just for us. The room was comfortable and bed was great. The breakfast was versatile. The location beside the tram stop was positive as well.
2023 年 11 月に 8 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for sharing with us your comment as well as the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards

10/10 (非常に良い)

GIUSEPPE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards

2/10 (非常に不満)

Kymberly

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed at the Movenpick Hotel Casablanca from 9/28/2023-10/12/2023 and our stay was unpleasant. The hotel is FAR from a 5-star rating and not on par with other luxury hotels in the area. Some of the problems we encountered are as follows: Decor was outdated and looks like it has not been renovated since it opened. Walls and ceilings were white with black smudges (dirt). Overall appearance was not inviting. Our room was quite spacious (this was the only positive). Housekeeping was inconsistent with cleaning. We constantly had to call to get towels or soap that were not replenished during cleaning. Wifi/internet services in the hotel were terrible. Most of the time the televisions did not work because the bandwidth was too low for the feed. Customer service was severely lacking and the concierge desk was useless! The food in the hotel was atrocious. The food was so bad that we went to the Four Seasons Hotel when we wanted to dine in a hotel. We met with the General Manager a few days before we were to head home. We pointed out all of the problems we encountered and let him know how disappointed we were with our stay. He tried to provide us options to make our remaining few days more pleasant but the options were more of the same. We demanded that we not be charged for charged for a $490 upgrade and he complied. This hotel has a long way to go before it truly reaches 5-star status. Do not bother with this hotel. Book with the Four Seasons instead!
2023 年 9 月に 14 泊滞在

10/10 (非常に良い)

SENIHA i

2023 年 10 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Seniha,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our hotel following your experience among us.It will encourage us more to improve better the quality of our service.Best regards

2/10 (非常に不満)

Renaud

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pas du tout le niveau dans cinq étoiles
Pas du tout le niveau d’cinq étoiles. Beaucoup d’imperfections ici là. Odeur dans la chambre insoutenable. Ils mettent un produit qui n’ont seulement ne sent pas bon, mais en plus à provoquer une allergie des voies respiratoires chez moi. Très déçu
2023 年 10 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 10 月 19 日)
Cher Mr Renaud,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons tenu votre commentaire au sérieux et nous l'avons partagé avec le service de chambre.Toutes nos produits sont nettoyées avec des produits certifiées et conformes aux normes.Nos sincères salutations

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Mr Paul,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Thank you for sharing with usthe score of review that will encourage us to better improve the quality of our service and meet your expectations.Best regards

10/10 (非常に良い)

Dirk

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel with rooftop pool and restaurant overlooking the city and water
2023 年 9 月に 3 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Mr Dirk,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service and meet your expectations.Best regards

10/10 (非常に良い)

Philip

2023 年 9 月に 3 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Mr Philip,First of all, we would like to thank you for choosing Movenpick hotel for hosting you in Casablanca.Thank you for the score given to our page following your experience and stay.We remain at disposal for any further informationBest regards

8/10 (良い)

Moukhtar

2023 年 8 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Mr Moukhtar,First of all, we would like to thank you for choosing Movenpick hotel for hosting you in Casablanca.Thank you for the score given to our page following your experience and stay.We remain at disposal for any further informationBest regards

8/10 (良い)

Ali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very convenient and comfortable
2023 年 8 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Mr Ali,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to improve more the quality of our service and meet your expectations.Best regards

8/10 (良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス
Nice & friendly staff, breakfast rather dull, for a hotel claiming to be food lovers.. Bathroom needed maintenance ( room 911) water of shower Leaked in the bathroom mirror loose Started to look shabby, So, an 7.5 out of 10
2023 年 8 月に 6 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Mr Peter,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will help us to improve the quality of our service and meet your expectations.We could have changed your room if you asked during your stay for malfunctions in the bathroom which could require technical interventions.We will have the pleasure of welcoming you among us during your next stay.Best regards

8/10 (良い)

Abdelbasset

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the pool. Didn’t like too much honking in the streets due to the busy intersection the hotel is on.
2023 年 8 月に 13 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Mr Abdelbasset,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.Indeed, the pool and the rooftop is one of our unique selling points that all our guests like.Kindly note our windows are equipped with double glaze, and we are flexible to change your room during your stay if something doesn't respond to your expectations.We remain at disposal for any further informationBest regards

6/10 (普通)

Alison

2023 年 7 月に 2 泊滞在
Saberからの返信 (投稿日 : 2023 年 7 月 20 日)
Dear Alison, Thank you for taking the time to tell us about your experience at the Mövenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 (良い)

Ali

2023 年 7 月に 3 泊滞在
Saberからの返信 (投稿日 : 2023 年 7 月 13 日)
Dear Mr Ali, Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate positive feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a great experience with us. Once again, thank you for sharing your positive experience with us, and we sincerely appreciate your consideration in revising your rating. We look forward to welcoming you back to our hotel in the future. Warm regards

4/10 (不満)

Adnan

2023 年 7 月に 3 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Mr Adnan,We would like to thank you for your confidence toward Movenpick Hotel Casablanca.We have received you rating score following your stay during July at our hotel.And we would like to know more details about your stay and the experienceThank you best regards

10/10 (非常に良い)

m

2023 年 7 月に 1 泊滞在
Saberからの返信 (投稿日 : 2023 年 7 月 13 日)
Dear, Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate positive feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a great experience with us. Once again, thank you for sharing your positive experience with us, and we sincerely appreciate your consideration in revising your rating. We look forward to welcoming you back to our hotel in the future.Warm regards

10/10 (非常に良い)

robert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
nice would go back again
2023 年 6 月に 2 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Mr Robert,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank your for sharing with us your nice comment, that will encourage us more better to improve the quality of our service.Best regards

6/10 (普通)

Adel

2023 年 6 月に 1 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 6 月 20 日)
Dear Adel,First of all, we would like to thank you for choosing Movenpick Hotel Casablanca.We would like to know more details on how was your stay and more comments if possible.You may reach to us by email or message here to better understand the score review.Best regards

10/10 (非常に良い)

JEAN

出張
À refaire
Hotel très agréable Personnel souriant et compétent Chambre très confortable
2023 年 5 月に 5 泊滞在
Movenpick Hotel Casablancaからの返信 (投稿日 : 2023 年 6 月 5 日)
Cher Mr Jean,Nous vous remercions pour votre confiance et l'intérêt que vous portez à l'hôtel Movenpick Casablanca.Merci d'avoir partagé avec nous votre expérience et commentaire qui nous pousse de fournir encore plus d'efforts afin de satisfaire vos attentes.Cordialement