Buenos días David,En primer lugar, siento que no se haya llevado una buena experiencia de nuestro Hotel. Nuestra prioridad es que se sientan cómodos y a gusto. Sin embargo, para poder mejorar, necesitaríamos que nos indicara cuál ha sido el motivo de esta terrible estancia, como usted ha mencionado.Un saludo

Dear guest,We sincerely apologize for the inconveniences you've encountered during your stay at our hotel. Your feedback is truly valuable to us, and we deeply regret that your experience fell short of expectations.Please rest assured that we are actively addressing the issues you've raised, and I'm delighted to share that plans for the hotel's renovation are already underway. In a few months we will be under Marriott porfolio so we will have to follow the quality standard of AC BY MARRIOTT and to their procedures . We're committed to enhancing our facilities and services to provide a more enjoyable experience for all our guests.In the meantime we are reviewing your comments and making sure we improve in our facilities and services.Once again, we apologize for any discomfort caused during your stay. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.Warm regards,General Manager