屋外プール、営業時間 9:00 ~ 19:00、プール パラソル、サンラウンジャー

シェラトン カールズバッド リゾート & スパの口コミ

4 out of 5

口コミ

8.4

とても良い

評価 10 - 1002 件の口コミ中 533 件が非常に良い" "
評価 8 - 1002 件の口コミ中 240 件が良い" "
評価 6 - 1002 件の口コミ中 106 件が普通" "
評価 4 - 1002 件の口コミ中 77 件が不満" "
評価 2 - 1002 件の口コミ中 46 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Kimiko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在
Pamela Mondala, Marketing Coordinatorからの返信 (投稿日 : 2021 年 7 月 20 日)
Dear Kimiko, Thank you for the perfect 10 rating! We look forward to welcoming you back on your next stay. Sincerely, The Sheraton Carlsbad

10/10 (非常に良い)

Jun、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コスパ良好
料金を考えると素晴らしいパフォーマンスだと思います。 日本では有名なホテルブランドでも米国ではランクにバリエーションがあって結構ガッカリする事が多いですが、ここは料金からすると信じられない程良かったです。 近隣では以前ハイアットに宿泊しましたが、朝食のクオリティはハイアットとは雲泥の差で非常に高かったです。注意点としては、朝食無料と書いてあっても、それは一定金額(15ドルか17ドル)までであって、それ以上頼むと請求されてしまいます。それはバウチャーに書いてある様ですが、細かく読んでいなかったので油断していました。 部屋は広く快適です。
2018 年 4 月に 2 泊滞在
Wes L.からの返信 (投稿日 : 2018 年 5 月 8 日)
Dear Jun, I am delighted that you enjoyed your time with us! Our breakfast is a great value! We hope to see you back again soon!

10/10 (非常に良い)

Tamara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Carolina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Melissa

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Sheraton Carlsbad resort and spa did not disappoint. Everything was wonderful. The staff was amazing especially Taryn. She went above and beyond to make sure my family was happy. I will definitely book a stay here again my next time in Carlsbad.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Melissa,It is wonderful to know that you had an excellent experience with us at Sheraton Carlsbad Resort & Spa! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Taryn! Thank you for your glowing review, and we look forward to welcoming you and your family back soon.

10/10 (非常に良い)

Jonathan

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We can’t say enough about how great this hotel is. From location to the customer service at check in it’s all around a 10. The pool is awesome with a beach style walk up, 4.5 feet max so our boys can reach and we feel safe letting them swim. Wish the waterslide stayed open longer but no biggie The 2 queen rooms are very spacious the property is beautiful. Awesome family hotel we love it Family of 4 kids age 7 & 10
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Jonathan,We're delighted you enjoyed your stay at Sheraton Carlsbad Resort & Spa! It's great to know that our family-friendly pool, helpful staff, and convenient location worked well for your trip. Please come see us again during your next vacation.

8/10 (良い)

Adrianna

小さなお子様連れの家族旅行
Rooms alittle out dated some lights in room didn’t work
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Adrianna,Thank you for providing a review of Sheraton Carlsbad Resort & Spa. Your feedback regarding the outdated feel of the room and the malfunctioning lights is appreciated. Having a comfortable and well-maintained environment is an important aspect, and this will be reviewed by the appropriate teams. We look forward to you staying with us again.

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place is clean and staff are very helpful. Restaurant is Conveniently located close to the lobby. Pool is nice and easily accessible. We’ll definitely consider this hotel for our next visit.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Melissa,Thank you for your kind words and highlighting our attention to cleanliness and the hospitality of our team. We're also thrilled you found our restaurant's location convenient and enjoyed our easily accessible pool. We can't wait to welcome you back to Sheraton Carlsbad Resort & Spa for another enjoyable visit.

10/10 (非常に良い)

Diana、Los Angeles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great location. Walking distance from Legoland.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Diana,Thank you for choosing Sheraton Carlsbad Resort & Spa! We're glad our proximity to Legoland was ideal for your trip, and we invite you to stay with us again should you be back in the area.

10/10 (非常に良い)

Muntadher

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice property and walking distance from lego land
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your great review and perfect rating! We are thrilled our fantastic location suited your needs well, and we appreciate you mentioning its proximity to Legoland. It was truly a pleasure having you here, and we hope you return soon.

10/10 (非常に良い)

Priya

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Yoko

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great for walking to Legoland. Rooms were nice.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Yoko,Thank you for sharing your experience at Sheraton Carlsbad Resort & Spa! We're delighted you found our location convenient for visiting Legoland and enjoyed our pleasant accommodations. We look forward to welcoming you back for another delightful stay!

10/10 (非常に良い)

Geoffrey

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

victoria、encino

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

William

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Rachel

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Tresa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk guy was great. I can’t believe I forgot his name. Nice dressed black gentleman. So nice and did three things at once and was never flustered. The bar was good. Not quiet, kids running loud, and all next to seaworld. Room good. Balcony good. Spa was great at the other hotel. Very good. Living room was in between the king bed no door with balcony, then the room with twins beds had a door. Clean. Nice to walk around property. Food is close by.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Tresa,Thank you for choosing Sheraton Carlsbad Resort & Spa and for sharing your kind feedback. We are delighted you found so much to enjoy about your stay including our awesome staff, wonderful location, and great room and balcony. We look forward to welcoming you back for another great getaway.

2/10 (非常に不満)

jakob

気になった点 : スタッフとサービス、施設のコンディションと設備
Nothing
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Jakob,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please feel free to reach out to us offline.

10/10 (非常に良い)

Mayra

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very much enjoyed our stay at The Sheraton at Carlsbad. The facility was beautiful and very welcoming. Jonny at the front desk was friendly, helpful and did everything possible to ensure we had a great time. Would definitely stay here again.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Mayra,It's fantastic to hear you enjoyed your stay at Sheraton Carlsbad Resort & Spa, especially with our beautiful facilities and welcoming atmosphere. Jonny's friendly and helpful service at the front desk is exactly what we strive for, and we're thrilled he played a significant role in making your stay great. We look forward to welcoming you back for another memorable visit.

10/10 (非常に良い)

Maricruz

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing stay
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Maricruz,Thank you so much for choosing to stay with us at Sheraton Carlsbad Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 (良い)

ANI、Woodland Hills

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

8/10 (良い)

Jason

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel. Only issue is that the address stated sends you to the Westin. Not an inconvenience, but I’m sure others would be irritated after traveling all day.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Jason,Thank you for being our guest and sharing your feedback. We are delighted to know you had an enjoyable stay at Sheraton Carlsbad Resort & Spa. Your feedback about the directions is also appreciated and will be reviewed internally. We hope to have the pleasure of welcoming you back again soon.

4/10 (不満)

Jason

2024 年 2 月に 1 泊滞在

8/10 (良い)

Nicolle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Barry、Newport Coast

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pillows
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Barry,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant, and we appreciate your feedback about the pillows. Should you be in the area again, please come back to see us.

10/10 (非常に良い)

Desiree

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Rita

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel and beautiful views.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Rita,It was a pleasure having you stay with us at Sheraton Carlsbad Resort & Spa. We are glad you enjoyed our beautiful views! Thanks for your review, and we cannot wait to see you again soon.

10/10 (非常に良い)

Joanne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a nice and family friendly place. The staff were friendly and courteous. We enjoyed our stay
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Joanne,It was our pleasure to provide you with family-friendly accommodations. We're glad you felt welcome while you were here, and we look forward to seeing you again at Sheraton Carlsbad Resort & Spa!

6/10 (普通)

Marja

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Reggie

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel. Less than 2 miles away from Lego Land. Parking is pretty easy. Not sure about the weekend.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Reggie,Thank you for the lovely review of your recent stay at Sheraton Carlsbad Resort & Spa. It's wonderful to know that you enjoyed our hotel, the ease of parking, and our proximity to attractions. We would be delighted to host you again the next time you're in Carlsbad.

10/10 (非常に良い)

Dennis

小さなお子様連れの家族旅行
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you're in Carlsbad for Legoland and other attractions, this is the perfect spot. Super clean, luxury resort feel with big rooms. Most importantly, supportive and professional staff.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Martin,Thanks so much for this stellar review of Sheraton Carlsbad Resort & Spa! We sincerely appreciate all your kind compliments. It was a pleasure to have you here, and we look forward to your next visit.

8/10 (良い)

Alyssa

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Stay was great but the food service was very slow. Our breakfast order never came after waiting 1.5 hours
2023 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Alyssa,Thank you for taking the time to review your recent experience. While we're pleased to find that you enjoyed your overall stay, we regret that our breakfast service fell short of expectations. Your feedback will be shared internally, and the necessary adjustments will be made promptly. It was a pleasure having you here, and we hope you return soon for an improved experience.

10/10 (非常に良い)

Grace

2023 年 12 月に 3 泊滞在

4/10 (不満)

MICHELLE、Los Angeles

家族旅行
気になった点 : 設備とサービス
Nice place, but sad that I was upcharged for parking my family car while on a family vacation. Whatever.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 23 日)
Dear Michelle,We are happy to know you liked our accommodations! Regarding our parking fee, we regret that you were unaware. This is noted under "Hotel Policies" on our page. Nevertheless, thank you for your feedback, and we hope you had a great trip overall.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I was very satisfied with the whole experience, the stay was very easy-going with everything to accommodate my needs already at the facility.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 23 日)
It was a pleasure to host you at Sheraton Carlsbad Resort & Spa. Our team is always delighted when our guests take a moment to share their experiences! Thank you for the positive feedback, and we'll see you again soon.

4/10 (不満)

Srikanth

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jason

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool, dining and king suite fantastic for family.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear John,It brightens our day to know that you had a fantastic experience with us. Thank you so much for your kind words about our excellent amenities and family-friendly accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 (非常に良い)

Karla

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Peace and clean
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Karla,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for highlighting our tranquil atmosphere and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 (非常に良い)

Lorraine

良かった点 : 施設のコンディションと設備
It’s a very lovely property. Lots of amenities and good pool area for children and lifts for handicapped to get into pool and spa. The only problem was lack of soundproofing between rooms. I was awakened at 12:30am by people coming into the next room. Excessive resort fee $25/day plus expensive room.
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Lorraine, Thank you for your review. It was wonderful having you stay with us recently, and we appreciate you highlighting our family-friendly amenities and atmosphere. Please know that our resort fee includes beach loungers and towels, access to our fitness center, shuttle service, and internet access, among other things. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Lost and had to pay to park my own truck.
Parking and room location is a nightmare. Also charged me $35 to self-park. Avoid.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with your experience. Your comments are important to us, and we'll use them as we continuously work to improve our patrons' time with us. Kind regards.

8/10 (良い)

Dariana

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Darryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really like how clean it was the service that I received was excellent and I really enjoyed being there
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Darryl,We really enjoyed having you! Our housekeeping team will be proud you appreciated their diligence, and we are glad our hospitality made for an unforgettable experience. Allow us to host you again at Sheraton Carlsbad Resort & Spa!

10/10 (非常に良い)

Harold

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
all good
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Harold, Thank you for being our guest at Sheraton Carlsbad Resort & Spa and for the perfect rating. When you stay with us, you can always trust you'll have a memorable and relaxing visit. The next time you're looking for an enjoyable getaway in the sun, we hope you'll think of us!

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
Just OK
It was just OK. The bed was comfortable & clean. The room was dated and lacking with small amenities like makeup mirror, individual shampoos and soap! You have to request housekeeping and they charge nightly for parking on the premise and of course, the resort fees these hotels tack on. This was a business trip so we did not utilize any of the hotel resort amenities. We probably not choose this hotel again.
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 10 日)
Thank you for taking the time to share your comments with us. First off, we are glad to know that you appreciated our comfortable and clean beds. However, we will certainly take your concerns regarding the room amenities into consideration. We strive to make our housekeeping and parking policies clear so that our guests know what to expect, and we will certainly review your concerns on these matters. Thank you, and we hope to have the opportunity to host you again in the future so that we can show you a fuller experience.

10/10 (非常に良い)

James、Oceanside

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a wonderful stay.
General Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear James,Thank you for the outstanding review of your recent stay at Sheraton Carlsbad Resort & Spa. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Carlsbad, so come back soon!

10/10 (非常に良い)

Melissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved how clean our room was. Easy parking and nice to walk to Legoland
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Melissa,Thank you for sharing your comments with us. We are happy to know that you enjoyed your overall visit and appreciated our clean accommodations, easy parking, and convenient location. It was a pleasure serving you, and we hope to see you again soon!

10/10 (非常に良い)

Sara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2023 年 9 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Sara,We're glad you had a five-star experience at Sheraton Carlsbad Resort & Spa! Your insights and review are greatly appreciated, and we look forward to welcoming you back again!