This hotel is great but Expedia is full of lies. There is no pool here. That photo is a city park. When I notified them they refused to fix the misleading photo. Stay at this hotel but book through their website and not Expedia.
Tim
2024 年 6 月に 2 泊滞在
4/10 (不満)
Jerry
家族旅行
2024 年 6 月 8 日
気になった点 : 設備とサービス、施設のコンディションと設備
Upon checking it looked like it was going to be great. Late in the evening there was a terrible smell in the room. Like badly burnt popcorn. My wife could not sleep but we turned on the fans and put up with it. Smell gone in the morning. The next day we returned to our room in the early evening and all was good but shortly the smell came back. We reported it to the lobby staff and they came to inspect. They noticed it as well but couldn’t offer any solutions. We asked for another room but were told that was not possible because they were booked. It didn’t seem that busy so we checked online and rooms were available. Staff said to book it but at our expense. We asked for management to be advised and apparently they were and again offered no solution. Very disappointed mostly with the lack of concern and willingness to correct when they had options. The refrigerator was noisy that last night and may have been the problem as it may be going bad. Not sure but terrible customer service. I may have rated them too high.
Jerry
2024 年 6 月に 2 泊滞在
6/10 (普通)
Mark
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice will definitely stay there the next time i'm in Carlsbad. will definitely will recommend this hotel.
Mark
2024 年 5 月に 3 泊滞在
8/10 (良い)
YUNPING
グループ旅行
2024 年 5 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s actually surprisingly nice stay for the Cave tour on the next morning. The room is good very size. It has a clean and nice bathroom, together with a small but full kitchen. They have a very small fitness area but only good for simple workouts or just cardio. Overall a great stay.
YUNPING
2024 年 5 月に 1 泊滞在
4/10 (不満)
Rebecca
グループ旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property has pictures of a “water park” that’s 15 minutes down the road. It’s NOT apart of the hotel. It smells like wet dog. Bed sheets were dirty. Head board had sticky splatters on it. Once we told the lady down stairs she said “housekeeping knows. They are getting new ones”
Absolutely filthy carpets and even more disgusting bathrooms.
Rebecca
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Monica
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Monica
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Douglas、Lake Havasu City
家族旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms, friendly staff. Limited breakfast. Carlsbad is a boom town right now with oil and gas trucks and work pick-ups clogging the streets and workers filling the hotels so don’t expect anything else!
Douglas
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Rachelle
出張, 家族旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very sweet, room and facilities very clean, bed comfy! Hubby and I will stay here again.