外観

ホリデイ イン エクスプレス カールスバッド IHG ホテルの口コミ

2.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 400 件の口コミ中 200 件が非常に良い" "
評価 8 - 400 件の口コミ中 125 件が良い" "
評価 6 - 400 件の口コミ中 45 件が普通" "
評価 4 - 400 件の口コミ中 21 件が不満" "
評価 2 - 400 件の口コミ中 9 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
Under Renovation & National Park Shutdown Impacts
ホテル1階フロアーがほぼ改装中で室内プール、Gym等が使用出来なかった。 出来れば、事前に情報が欲しかった。 国立公園のホワイトサンズも鍾乳洞もシャットダウンの影響で見れずに終わってしまった。
2018 年 12 月に 2 泊滞在

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The only thing we didn’t like was that it was very noisy, we could hear the vehicles driving by, very loud. We thought the window was open.
2024 年 5 月に 1 泊滞在
CC - Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Paul! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay. We apologize for the disturbance caused by the noise from passing vehicles during your stay. Ensuring a peaceful environment for our guests is a priority, and we regret that we fell short in this aspect. Your feedback regarding the noise level is valuable, and we will take steps to address this issue to improve the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future.

10/10 (非常に良い)

Kayla

2024 年 3 月に 3 泊滞在
CC - Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Kayla! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 (非常に良い)

Martin and Nancy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great, great place to stay.
2024 年 5 月に 1 泊滞在
CC - Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Hi Martin and Nancy! Thank you for your kind feedback. We're delighted to hear that you had a great stay with us and found everything to your satisfaction. We look forward to welcoming you back for another excellent experience in the future. Should you have any further comments or suggestions, please feel free to share them with us.

6/10 (普通)

Anthony

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
We checked in and found our room had not been serviced. It was a mess. They upgraded us to a suite at no extra cost, but it was a hassle to move our bags to two different rooms. Breakfast was 'ok', but the juice machine was broken.
2024 年 4 月に 1 泊滞在
MP - Guest Relations Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Anthony, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

10/10 (非常に良い)

Justin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tania was very helpful, bedding issue addressed. Very welcoming and housekeeping staff was friendly
2024 年 2 月に 2 泊滞在
MP - Guest Relations Manager からの返信 (投稿日 : 2024 年 2 月 12 日)
Hello Justin, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 (非常に良い)

Glenda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean breakfast was great
2024 年 2 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Glenda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 (非常に良い)

Min

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Hello Min, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 (非常に良い)

NANNETTE

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Nannette, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
food close
2023 年 12 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Donald, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a pretty typical Holiday Inn Expess. It's conveniently-located, clean, and comfortable, with generous amenities and courteous staff. The area is very commercial, so the surroundings are rather stark, but it's not noisy. One of the rooms we reserved didn't have a shower curtain (why didn't housekeeping catch that?), but otherwise we are very satisfied.
2023 年 11 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 3 日)
Hello James, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was available when I had to have a place to stay after unplanned delays and an injury.
2023 年 11 月に 1 泊滞在
MP - Guest Relation Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Hello John, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 (非常に良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were clean and in good condition. Breakfast was good. Didn’t have time to use pool or workout room but both looked nice
2023 年 11 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Hello Diane, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff clean room comfy bed.
2023 年 10 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 21 日)
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Davina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice staff!
2023 年 10 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Hello Davina, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 (良い)

Raymund

2023 年 9 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Hello Raymund, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 (非常に良い)

Mary

2023 年 9 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Hello Mary, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello Jennifer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Valerie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was clean the staff is nice and the breakfast was good The pool was great
2023 年 9 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 10 日)
Hello Valerie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 (良い)

NAOHITO、Richardson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Hello Naohito, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Luis R

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 3 日)
Hello Luis, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 (不満)

Nora

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
The loudest hotel ever! Loud people in hallways and slamming doors all night long. Air conditioner so loud i thought it was a helicopter from near by hospital! Loud traffic noise all night. No sleep. B
2023 年 7 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 7 月 29 日)
Hello Nora, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 (良い)

Sara

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed to visit Carlsbad Caverns. It was fine just not much in the town itself.
2023 年 6 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 7 月 9 日)
Hello Sara, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 (非常に良い)

Bryan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
What to expect at holiday inn express!
2023 年 6 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Hello Bryan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Eduardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy tranquilo, limpio y ordenado
2023 年 6 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 6 月 19 日)
Hello Eduardo, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 (普通)

Andrew

家族旅行
良かった点 : スタッフとサービス
The window in our room was loose it rattled. Went down to the front desk and they were kind enough to give us another room. The blind was permanently down. It was broken. No motor to raise the blind.
2023 年 6 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello Andrew, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 (非常に良い)

Roberto

We were greeted in a friendly professional manner and all questions asked were answered in a clear and concise manner. When we needed something the front desk was quick to provide it. The pool was clean and clear.
2023 年 6 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 6 月 6 日)
Hello Roberto, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Hello Samantha, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 (普通)

Kelly

小さなお子様連れの家族旅行
The hotel was ok. Room wasn’t ready when we arrived. Employees weren’t very friendly. Two of the dryers were broken and we couldn’t use. Power flickered off at one time.
2023 年 5 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Hello Kelly, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The service was great staff is super friendly. I loved the fact that there was good hygiene products available.
2023 年 5 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 29 日)
Hello Elizabeth, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 (良い)

Darell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 22 日)
Hello Darell, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 (良い)

Jan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wasn’t bad. I liked being on the north side of Carlsbad.
2023 年 5 月に 2 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 6 日)
Hello Jan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 (不満)

Kenneth

家族旅行
良かった点 : 清潔度、設備とサービス
This property badly needs remodeling. The facility was very clean, but the property was shabby. Front desk didn't have quarters for the washer/dryer, one gal gave me quarters from her purse.
2023 年 4 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 6 日)
Hello Kenneth, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 (良い)

Yonel Hiram

2023 年 4 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 3 日)
Hello Yonel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 15 日)
Hello Carol, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 (非常に良い)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great
2023 年 4 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 4 月 18 日)
Hello Emily, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 (不満)

Jordon

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We had room 321, and it had some problems… The shower faucet dripped all night long and by morning was a constant stream. The shower itself sound as if we were going to go through it. It creaked and cracked and popped. I’m an average person and it sounded terrible. The phone was blinking about messages and when tying to clear them they wouldn’t go away. When we arrived there around 4pm there were bags of garbage near the elevator leaking on the floor what looked like coffee, we left and went exploring and when coming back around 8pm the bags were still there with an even larger puddle underneath them. The heater in our room also was very loud and made noise all night long. This hotel seems to have some lack of maintenance, or needs and overhaul.
2023 年 4 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 4 月 12 日)
Hello Jordon, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

10/10 (非常に良い)

Wendy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 4 月 12 日)
Hello Wendy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 (良い)

Ian

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice stay, nice place. Pretty sure the beds were only full and should have been queen.
2023 年 3 月に 2 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 4 月 4 日)
Hello Ian, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 (不満)

Sue、CASA GRANDE

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Restaurants were located fairly nearby and the breakfast selection provided was standard fare. Breakfast area was clean and staff alert to needed replenishment. No one in my party, not even the 10 year old, wanted to shower in that bathroom. Towels were thin and threadbare, caulking in poor shape and corners full of dirt.
2023 年 3 月に 2 泊滞在
MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 29 日)
Hello Sue, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 (良い)

Valerie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay was great except for the fact that we got there at 3 to check in and they didn’t have our room ready until almost 5 and that was because I went and complained again.
2023 年 3 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 29 日)
Hello Valerie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 (非常に良い)

sonny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 2 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 29 日)
Hello Sonny, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 (良い)

DINA L

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good property. Close to eating options.
2023 年 3 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 21 日)
Hello Dina, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Gay

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 20 日)
Hello Gay, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 (良い)

Allyson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our stay in Carlsbad was a good one! The hotel was well-maintained, and the staff were all friendly.
2023 年 3 月に 2 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 20 日)
Hello Allyson, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 (非常に良い)

Robert

良かった点 : 清潔度、施設のコンディションと設備
2023 年 3 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 4 月 9 日)
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was an enjoyable stopover. Clean room, comfortable bed , and a well kept property.
2023 年 3 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 18 日)
Hello Karen, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 (非常に良い)

Lisa

2023 年 3 月に 1 泊滞在
Sincerely, MP - Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 18 日)
Hello Lisa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 (普通)

Richard

My reservation was gave to another person on mistake.
2023 年 3 月に 1 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 3 月 18 日)
Hello Richard, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 (非常に良い)

Scott

2023 年 3 月に 2 泊滞在
MP- Guest Relations Managerからの返信 (投稿日 : 2023 年 4 月 2 日)
Hello Scott, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.