外観

メルキュール カーディフ ホーランド ハウス ホテル & スパの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 443 件が非常に良い" "
評価 8 - 1005 件の口コミ中 325 件が良い" "
評価 6 - 1005 件の口コミ中 116 件が普通" "
評価 4 - 1005 件の口コミ中 67 件が不満" "
評価 2 - 1005 件の口コミ中 54 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Locations
2019 年 4 月に 1 泊滞在
Stephanie Dudley - Front Office Manager からの返信 (投稿日 : 2019 年 4 月 11 日)
We very much appreciate your rating regarding your stay at the Mercure Cardiff Holland House. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very helpful and friendly, great stay
2024 年 5 月に 2 泊滞在

8/10 (良い)

Brett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
2024 年 5 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Brett , Thank you for taking the time to leave your review. We are delighted that you enjoyed your visit. We look forward to welcoming you back in the future. With regards, Reservation team

10/10 (非常に良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were amazing here, especially ruth the receptionist
2024 年 5 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Anthony , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

2/10 (非常に不満)

mark

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Mark Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

6/10 (普通)

Savannah

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Savannah, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

10/10 (非常に良い)

Ryhan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Ryhan, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Louise , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not far from city centre, bus stops in both directions very close, food options close by. Spa is wonderful and staff is friendly. Rooms are just like pictured and very nice. Would definitely stay again !
2024 年 4 月に 3 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Amanda, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

8/10 (良い)

Martyn

2024 年 4 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Martyn, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 (良い)

Margaret

Good location for my trip to Cardiff. With a heavy suitcase I found the entrance steps unwelcoming. Would prefer the smoking area not to be at the hotel entrance.
2024 年 4 月に 3 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Margaret, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

8/10 (良い)

Ian

2024 年 4 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

4/10 (不満)

Amal

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The carpets needs to changed. Soon after you walk out from the lift there is a strong smell.
2024 年 4 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Amal Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 (非常に良い)

sally-ann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Myself and girls stayed in a triple room for a day of shopping. Easily walkable to town centre.
2024 年 4 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Sally-Ann, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Christopher

カップルで旅行
Lovely hotel. Regulars there. Will use again
2024 年 4 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Christopher, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

2/10 (非常に不満)

Carly

2024 年 4 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Carly Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

8/10 (良い)

kerry

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lovely staff checking in and in restaurant and bar. Should have had some bottled water in room also as booked for dog friendly a water bowl in room would have been good
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Kerry, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

10/10 (非常に良い)

Spence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Spence, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

10/10 (非常に良い)

Timothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Timothy,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

10/10 (非常に良い)

leslie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in a good location a short walk from the shops and bars and restaurants.
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Leslie, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

8/10 (良い)

Paul

グループ旅行
Expensive
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Paul, Thank you for taking the time to leave your review. We are delighted that you enjoyed your visit. We look forward to welcoming you back in the future. With regards, Reservation team

6/10 (普通)

M

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lifts not working
2024 年 2 月に 1 泊滞在
Laura, Duty Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for leaving a review. We’re so glad you were able to visit us at The Mercure. Our team is always working to offer the best service to our guests. We are currently updating our lift services and the second set of lifts will be operating soon; in the meantime we hope you accept our apologies for the inconvenience. We hope you’ll have a chance to come back soon.

8/10 (良い)

Paul

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Fabulous communal spaces, clearly recently renovated - foyer, bar and restaurant were lovely. ‘Spa’/pool is looking very tired, steam room out of order. Room was nice, bathroom excellent. Biggest impact was the room phone was out of order, meaning I couldn’t call for room service or complain about the idiot who was making a huge noise at 3-3:30am. With a young daughter with me it was impactful.
2024 年 3 月に 1 泊滞在
Laura, Duty Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Paul, thank you for taking the time to review your stay with us. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are saddened that we failed to meet some of your expectations, the feedback regarding those matters is noted and we will discuss with the team. We hope you’ll have a chance to come back soon, so we can share a more positive experience.Best Regards,Laura, Duty Manager

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Joanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pool was great.
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Joanne, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

2/10 (非常に不満)

Ryan、Reading

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Just dreadful. Lift not working. Car par entrance closed. Took 2 hours for dinner to arrive. Requested 4 times to see the manager and each time I was promised I’d get a call.
2024 年 3 月に 4 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Ryan Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

6/10 (普通)

Tony

家族旅行
良かった点 : スタッフとサービス
Good location , nearby city center and so many restaurants around . Baseman parking space convenient for guest but very small and tight . Room is clean , mattress very comfortable ; however , sound isolation poor as we can heard cars running , people shouting in the street ... Worse part is - we booked a room with three twine beds , but only got three single beds !
2024 年 3 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Tony, Thank you for taking the time to leave your review. We do apologise for where your stay has fallen short of your expectations. We do hope that this does not deter you from returning in the future. With regards, Reservation team

8/10 (良い)

RHONA

良かった点 : 清潔度、スタッフとサービス
Lovely place to stay, friendly staff. My only complaint is the excessive parking charges, you would think customers staying over night would receive some discount. £21 is very expensive and really makes a difference to the overall cost of stay .
2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Rhona, ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

8/10 (良い)

john

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay, bed slightly uncomfortable due to a few springs sticking through but over all really enjoyable stay
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear John, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stay
Really nice room, very spacious and a lovely view of the city. Only downside curtains were too small for the windows and let light in, in the morning waking us up.
2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Jordan

2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Jordan, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

6/10 (普通)

Gabby

家族旅行
Staff are a disappointment here except the woman who greeted us. Staff are rude and judgemental.
2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Gabby Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 (非常に良い)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get to and food was great same as the service
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Kevin, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 (良い)

Miles

2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Miles, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

6/10 (普通)

Christopher

気になった点 : スタッフとサービス、施設のコンディションと設備
Good location for us. The pool and surrounding area were pretty dirty so I did not bother going in. Rooms need a refresh but common areas seemed updated. General service from staff was average. I would not choose to stay in the hotel again as I feel the experience did not reflect the cost.
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Christopher Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 (非常に良い)

Carrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location and very spacious room.
2024 年 1 月に 6 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Carrie , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Hannah Adutwumwaa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Birthday Surprise!
Before booking, I left a note about my how I was there for my birthday, I got a lovely surprise on arrival. Love my stay there ❤️
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Hannah , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Ceri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely pool was busy because of school holidays but overall lush stay z
2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Ceri ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind regardsReservation Team

2/10 (非常に不満)

Teresa

2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Teresa, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

10/10 (非常に良い)

Sasha

2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Sasha, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 (良い)

Melanie

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Melanie, Thank you for your fantastic rating and positive feedback! We're thrilled to hear that your room was lovely, clean, and comfortable. It's wonderful to know that everything exceeded your expectations during your stay. If there's anything specific that stood out to you or if you plan to stay with us again, please share any preferences you may have so we can make your next visit equally enjoyable Kind regards, Reservation Team

10/10 (非常に良い)

Zoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Zoe, Thank you for sharing a review of your recent experience. Our team here at the Mercure Holland House and Spa is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Kind regardsReservation Team

8/10 (良い)

Knut

2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Knut , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great, central hotel. We visited Cardiff to watch the rugby and the stadium was an easy walk away. We also felt really safe walking back to the hotel after dark. Parking at the hotel was already full when we arrived so we followed instructions to the nearby NCP car park which has 1000 spaces. Hotel staff were friendly and welcoming when we arrived. Our room was enormous with a fantastic view of the city. We really enjoyed everthing about our stay
2024 年 2 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Andrew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good stay
Friendly staff, clean and comfortable room, really nice pool and gym facilities. Breakfast had a good variety and comfortable and welcoming bar area.
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Andrew , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

10/10 (非常に良い)

Jodene

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
Never lets me down, clean, comfy, fabulous food and amazing staff!
2024 年 1 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Jodene, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regardsReservation Team

8/10 (良い)

Yvonne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely to have a pool and parking in a city centre hotel. Food was good. Room had a bath and shower and a decent sized TV. Large comfy bed, 2 armchairs and a desk and chair. Well thought through. Parking is expensive but it was convenient.
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear, Yvone Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 (良い)

Martin

家族旅行
良かった点 : 清潔度、客室の快適度
Mecure
Breakfast was lovely, spa was nice and clean and bar area was nice modern, reasonable prices for drinks Rooms were spotless and clean but probably a bit tired looking, disappointed there was no drinking water in the room, tv never worked that well, all in all it was a reasonable place to stay
2024 年 2 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Martin,Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, With regards, Reservation team

8/10 (良い)

Salima

2024 年 1 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Salima, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team

8/10 (良い)

Mark

2024 年 1 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Mark, Thank you for taking the time to leave your review. We can see that you have enjoyed your stay, which is always a pleasure to read. We will be sure to share this review for all of the team to read. We look forward to welcoming you back in the future With regards, Reservation team