施設の敷地
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バルモラル ロッジの口コミ

3 out of 5
バルモラル ロッジ
13 Constable Street, De La Haye, Bellville, Cape Town, Western Cape

口コミ

8.2

とても良い

評価 10 - 28 件の口コミ中 11 件が非常に良い" "
評価 8 - 28 件の口コミ中 11 件が良い" "
評価 6 - 28 件の口コミ中 4 件が普通" "
評価 4 - 28 件の口コミ中 1 件が不満" "
評価 2 - 28 件の口コミ中 1 件が非常に不満" "

8.6/10

清潔度

8.0/10

スタッフとサービス

6.0/10

設備とサービス

8.0/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

2/10 (非常に不満)

Tembeka

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
They said we were making noise while we were not even there we also ran out of toilet papers we waited for 5 hours to get them clean our room
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Jay

2023 年 9 月に 1 泊滞在

6/10 (普通)

Amanda

出張
Potential to be great - but not quite there yet
The lodge has great potential, but management needs to focus on the detail. On arrival, there was no water in the en-suite bathroom. The kettle in the room was filthy, and I had to request a clean one from reception. But most disappointing was that the room was not connected to the generator like the rest of the lodge was, and I was not informed of this when booking or when checking in. Should I stay here again I would really like to see that these issues have been dealt with.
2023 年 2 月に 1 泊滞在
Bruce からの返信 (投稿日 : 2023 年 3 月 16 日)
Dear Amanda,Thank you for taking the time and writing your review, we appreciate the feedback.Please accept our sincere apologies for the inconveniences caused during your stay. We will ensure that the situation with the kettle does not happen to any other guest and will advise our room attendants to be more tentative and vigilant.We are in the process of installing a solar system throughout the guesthouse, our funding has just been approved and should start with the installation mid to end April 2023 and hopefully be completed by end of May 2023.We hope to see you return in the near future.Yours in HospitalityBalmoral Lodge Management

8/10 (良い)

William

出張
良かった点 : 清潔度、施設のコンディションと設備
Grumpy
1 If a table / work surface is provided a chair might be helpful. 2If the room has an adjoining door, it should be more soundproof. 3What is the point of a winter weight duvet on a bed during a South African Summer.? Solve 2 + 3 and I might actually have been able to sleep in the bed provided.
2023 年 1 月に 2 泊滞在
Bruceからの返信 (投稿日 : 2023 年 3 月 16 日)
Dear William,Thank you for taking the time and writing us this review, your feedback is appreciated.I would like to apologize that we could not have made your stay more memorable. We will strive do much better and will attend to the above mentioned concerns.We do hope to see you return with the hope that we would have bettered your experience at our beautiful establishment.Yours in Hospitality,Balmoral Lodge Management

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 12 月に 1 泊滞在
Balmoral Lodgeからの返信 (投稿日 : 2021 年 1 月 25 日)
Dear Michael, Thank you for your review on our establishment. Regards, Marelize van Zyl (on behalf of the Balmoral Lodge Team)

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Ok good staff but room need more cleaniness.close to airport
2019 年 10 月に 1 泊滞在
Marelizeからの返信 (投稿日 : 2019 年 10 月 22 日)
Good morning, Thank you for taking the time to write a review. We appreciate your feedback on how we can improve on our facilities and services as we strive for continuous improvement. We hope to welcome you back very soon. Warm regards, Marelize van Zyl (on behalf of the Balmoral Lodge Team)

10/10 (非常に良い)

Rachelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cozy Lodge
The lodge was situated not too far from Cape Town. The rooms were cosy and beds were so comfortable! Would go there again anytime!
2018 年 10 月に 5 泊滞在
Melissaからの返信 (投稿日 : 2018 年 11 月 12 日)
Hi Rochelle, Thank you for taking the time to write a review we appreciate the positive feedback and comments. Looking forward to welcoming you back to Balmoral Lodge! Warm regards,

10/10 (非常に良い)

Randall、Vancouver Canada

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The lady at the front desk was wonderful to deal with. Breakfast was included and they exceeded my expectations. The staff were lovely. I got in late and they waited up for me (did call them about month before). Had to fetch my frail mother from an old age home nearby. The facility and services exceeded the price. Great value. Randall. Canada.
2018 年 9 月に 1 泊滞在
Melissaからの返信 (投稿日 : 2018 年 9 月 5 日)
Dear Mr. Fell, Thank you so much for your lovely response! I am glad we exceeded your expectations - we take pride in our service and the guest house facilities. I hope you had lovely trip in South Africa and we hope to welcome you back, very soon! Kindest regards, Melissa Groenewald

8/10 (良い)

Jack

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 5 月に 1 泊滞在

8/10 (良い)

Jack

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、客室の快適度
2018 年 1 月に 2 泊滞在

10/10 (非常に良い)

Best of golf

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 1 月に 1 泊滞在

6/10 (普通)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pretty good
There was a mix-up of some kind when attempting to check in, where we were told our booking was cancelled despite it being confirmed on hotels.com website they were able to rectify this and check us into a different room. Following this our stay was uneventful, the room was large, the bed comfy and the breakfast was good. The area where it is located is a little out of the way, but the hotel has tall security gates around the property and secured parking..
2017 年 9 月に 1 泊滞在

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was perfect as it was close to the business location, clean room, friendly staff and a spacious room. Will stay here again when I have business in Bellville again.

8/10 (良い)

Christopher

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very comfy
Very nice rooms and great breakfast... checkin was a bit confusing, but friendly.

6/10 (普通)

Leif

良かった点 : スタッフとサービス
Overnatningssted.
Ifgl beskrivelsen var der restsurant - men der skal bestilles mad dagen før og vi kom kl 19. Det stod IKKE i Hotel.com beskrivelse. Dog var der ret få km til nærmeste spisested.

8/10 (良い)

BERTRAND

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hôtel confortable proche de l'aéroport, excellent service.

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stayed here due to proximity to airport. The property is deceptively expansive with lots of interesting art work in several buildings. Breakfast was substantial. This is on the way to the wine country. Nicer locations in the wine country itself.

6/10 (普通)

wayne

良かった点 : 清潔度、客室の快適度
The actual property was basically good, had a small pool and an area for relaxing, plus secure parking. The close surrounding area was not desirable at all. But if you have a car it was easy to get to food restaurants etc.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gutes Hotel im Standrand von Cape Town
War knapp eine Woche dort. Alles zu meiner Zufriedenheit.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス

8/10 (良い)

Remo、Rubigen

良かった点 : 客室の快適度
Sehr freundlicher Empfang, gutes Zimmer.
Sehr angenehm

10/10 (非常に良い)

Nicol、Johannesburg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I missed my flight and booked into Balmoral.
It was just on the spur of the moment booking and I will definitely go back.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
nice location, but a bit far away from Cape town city centre

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hidden Gem 20 minutes from Cape Town Airport
The Balmoral Lodge is a hidden gem whose oasis of serenity is only a 20minute drive from Cape Town airport. Why stay at an over priced and impersonal run-of-the-mill airport hotel? You could be sipping cocktails instead next to a beautiful turquoise pool, under a uniquely designed South African"lapa" With an abundance of friendly, caring staff; spacious accommodation that tastefully reflects the African culture; an extensive breakfast buffet included in your stay (or add-on a dinner) at prices that don't blow the budget - the Balmoral Lodge has no trouble holding its own against many so called "superior" hotels. I give the BL TWO Thumbs UP and am happy to say that I have plans to book back here again next year!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Home away from home
Very charming lodge. Staff go out of their way to make the stay super pleasant. Great breakfast too.