2/10 (非常に不満)
Samantha
小さなお子様連れの家族旅行
2025 年 7 月 23 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not a 5-star hotel. Extremely misleading on all levels. They baited and switched us. Management separated me and my family of 4 (2 children under 10 years old), refusing to add a rollaway bed to our reserved room (even though upon booking it states children 2-11 years free & extra bed by request.) We only needed 1 rollaway bed as our toddler sleeps next to us. That said, Hotel Juana’s solution was coercing us into a joint room for the remainder 2 nights of our stay, charging us close to $4000. If it was genuinely a 5-star hotel and experience we wouldn’t have minded, but we really felt robbed and disgusted by the dusty, moldy, and ill-maintained rooms. They certainly did not attempt to make us feel like valued guests. I would be mortified to recommend this hotel to anyone I know. Please avoid if you are looking for a true 5-star experience. I wish I knew this before booking.
Samantha
2025 年 7 月に 3 泊滞在
