デラックス ルーム | 高級寝具、セレクト コンフォート製ベッド、セーフティボックス (室内)、客室ごとに異なる装飾
利用可能日を確認

ゼンス リゾートの口コミ

4 out of 5
ゼンス リゾート
1088, Escrea-Walddo, Opp. Novotel Shrems Hotel, Candolim, Goa

口コミ

7.2

良い

評価 10 - 41 件の口コミ中 10 件が非常に良い" "
評価 8 - 41 件の口コミ中 14 件が良い" "
評価 6 - 41 件の口コミ中 8 件が普通" "
評価 4 - 41 件の口コミ中 8 件が不満" "
評価 2 - 41 件の口コミ中 1 件が非常に不満" "

8.0/10

清潔度

7.6/10

スタッフとサービス

10/10

設備とサービス

7.4/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was really nice (loved the waterfall shower and huge comfy bed), as was the hotel. Had an issue with the fridge not working, this was replaced immediately. Staff were very welcoming, professional and helpful. Food was delicious and there was a wide variety of things to eat and drink. Had a thoroughly enjoyable and restful stay ☺️
General Mangerからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Cheryl,We are glad you enjoyed your stay at Zense and thank you for such a positive review. We look forward to hosting you again.RegardsThe Zense Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2020 年 2 月に 20 泊滞在
General Mangerからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Guest,We are glad you enjoyed your stay at Zense and thank you for such a positive review. We look forward to hosting you again.RegardsThe Zense Team

4/10 (不満)

Tarun

グループ旅行
気になった点 : 清潔度、スタッフとサービス
2020 年 3 月に 1 泊滞在
General Mangerからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Tarun,We are glad you enjoyed your stay at Zense and thank you for such a positive review. We look forward to hosting you again.RegardsThe Zense Team

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great shower. Very comfortable beds. Staff were very quick to respond to any additional requests made and service was always with a smile.
2020 年 2 月に 17 泊滞在
General Mangerからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Guest,We are glad you enjoyed your stay at Zense and thank you for such a positive review. We look forward to hosting you again.RegardsThe Zense Team

6/10 (普通)

Janet

気になった点 : 清潔度、施設のコンディションと設備
Fair but needs a good clean/repaint and some TLC
Our room had a strong damp smell, with patches of damp evident on the ceiling etc. The bathroom looked nice, but two wall lamps were very dirty. Shower was good, and the was a pull out washing line for guests to use. There was bare wiring on display over the dressing table, and the dressing table mirror was unusable due to large patches of deterioration. We had a ground floor room, with a small terrace outside (not very clean or inviting, but ok to sit if you are a smoker. One day we came back to the room and noticed a piece of metal lying on the ground. We looked around and saw it was a spike which had fallen from the balcony upstairs! Could have been dangerous had we been sitting there when it fell. I reported to reception who did take note and removed it, and other corroded spikes Which may have fallen later, when we returned next day. Also ground floor very noisy with motorbikes/scooters etc starting up outside the door, day and night The swimming pool is on the first floor and was very dirty, with a layer of sand at the bottom and a dirty water mark right around, at water level. There were just 3 sun beds. I wouldn’t use it and wouldn’t recommend others to use it either! The pool table has a huge tear in it, making it unusable - sorry forgot to take photos of these. Breakfast is served in the restaurant attached to the hotel and was good, with a good choice of options.
Bare wiring
Damp patch on ceiling
Another damp patch
The uninviting terrace
2020 年 1 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
Okay-okay!
Firstly let me put down the good things about this place which is it's proximity to the beach. Also, we found the rooms to be adequately spaced. They have a South Indian restaurant on the ground floor and must say their food preparation is delicious. Despite all of this, we still felt a bit disappointed and below are the reasons- 1. The bathrooms- It felt stinky all through our stay with the sink blocked (Highly improper drainage system) 2. Cleaning- They don't Voluntarily clean your room which I found pathetic. Cleaning can happen only between 10am to 5pm and that only when you have given them prior intimation. Also, the reception area is in a Secluded corner away from the main passage way and so there are chances that you totally miss out on informing the reception guy about cleaning while you move of the room in the morning and land up in a mess when you return back. 3. The rooms are facing the main road which happens to be busy during the day and noisy in the night with sounds of speedy vehicles disturbing your sleep.
2020 年 1 月に 2 泊滞在
Zense Teamからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Sir/Madam, Thank you for your review. We are sorry to hear that you had such an Unpleasant experience, but we really appreciate for bringing this issue to our attention we hope next time it doesn’t bother you again. Thank you for letting us know about your feedback. Help us get better. We are looking into this issue and hope to resolve it promptly and accurately.

6/10 (普通)

Tripat

2+ Star Hotel, no Way 4 Star. Pool Pathetic!
It’s listed as 4 Star, but I would say more like 2 + Star at most. Manager Nigel Lobo was wonderful Guy and it was clean room with Fridge and Tea/ Coffee facilities . Pool is a bit of a joke as too small. It’s worth probably around half of their asking room rate.
2019 年 4 月に 1 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Tripat,Thank you for sharing your feedback with us. We appreciate your positive comments about our manager, Nigel Lobo, and our clean rooms with fridge and tea/coffee facilities. We apologize if our pool did not meet your expectations. We value your input and will consider your suggestions. We strive to provide a great experience for our guests and appreciate your insights.Regards, The Zense Team

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked a junior suite Very nice ,housekeeping faultless despite being near a main road had a great nights sleep lovely terrace with swing very enjoyable Would definitely book again great location But would recommend booking with anyone except EXPEDIA as they missold it to me Nothing to do with Zense at all
2019 年 3 月に 18 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Guest,Thank you for your feedback! We appreciate your kind words about our junior suite and the diligent housekeeping. We're glad you had a peaceful night's sleep and enjoyed the lovely terrace with a swing. It's great to hear that you found our location convenient as well. We apologize for any inconvenience caused by your booking experience with EXPEDIA. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Regards, The Zense Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 1 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 3 日)
Your feedback is absolutely priceless, and a 10-star rating is a testament to our commitment to perfection. We're here to ensure every visit is truly unforgettable.

4/10 (不満)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The room and the amenities which I saw while booking wasn't the same which I got. It's feeling like my money is wasted.
2019 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2019 年 5 月 3 日)
Dear Sir/Madam,thank you very much for your valuable feedback.sorry for the inconvenience caused.hope you give us another chance in hosting you.regards Zense Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 17 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Your feedback is absolutely priceless, and a 10-star rating is a testament to our commitment to perfection. We're here to ensure every visit is truly unforgettable.

8/10 (良い)

Prateek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room refrigerator was not cooling.
2019 年 1 月に 4 泊滞在
Zense Teamからの返信 (投稿日 : 2019 年 1 月 30 日)
Dear Prateek, Thank you for your review. We are sorry that your refrigerator was not cooling properly. Have forwarded your complaint to our maintenance team. Regards, Zense Team

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
I booked to be close to the pheonix park it was know were near
2018 年 12 月に 4 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced regarding the proximity to Phoenix Park. We understand the importance of location and will take your feedback into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out.Regards, The Zense Team

10/10 (非常に良い)

Vegesana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 4 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Thank you for being a 10-star advocate! We look forward to continually wowing you.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Not worth the price.... Ameneties described on the website were not available there like pool was very small and was told to be under maintenance. You should conpensate us for the same as swimming pool was a major decisive factor in choosing this hotel...
2018 年 11 月に 4 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We understand that the pool being under maintenance was disappointing for you. We appreciate your understanding and assure you that we are continuously working to improve our amenities. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.Regards, The Zense Team

2/10 (非常に不満)

宿泊されたお客様

2018 年 10 月に 4 泊滞在
Managerからの返信 (投稿日 : 2019 年 1 月 2 日)
Dear Sir/Madam, Thank you for your review. Regards, Zense Resort Team

8/10 (良い)

Vinita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Value for money stay by the beach
The hotel is a stone's throw away from the beach and is value for money. Don't expect too much, the rooms are basic, yet comfortable. The breakfast included is more than enough - two people could eat it!
2018 年 8 月に 2 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Vinita,Thank you for your lovely review! We're glad to hear that you found our hotel conveniently located near the beach and good value for money. While our rooms are basic, it's great to know that you found them comfortable. We're also happy to hear that you enjoyed our breakfast, which we strive to provide in generous portions. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Regards, The Zense Team

10/10 (非常に良い)

Asante 、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Charlotte & Asanté
This hotel made our experience to India! All the staff were so friendly and always smiled and said hello when you walked by. The food and drinks in the restaurant were amazing. We had a lovely driver called Dave who always made us laugh and was great to be around, so thank you to Dave for showing us India, it was truly an amazing experience that I will never forget and I HAVE TO COME BACK!
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Asante,Thank you so much for your wonderful feedback! We are thrilled to hear that our friendly staff, delicious food, and great driver made your experience in India memorable. We can't wait to welcome you back to Zense Resort for another amazing stay!Regards, The Zense Team

8/10 (良い)

Nimo、uk

良かった点 : スタッフとサービス
Nice hotel and close to beach
It 's ok I enjoy my holiday weather was good hotel locations is in perfect place.
2018 年 4 月に 6 泊滞在
.からの返信 (投稿日 : 2018 年 5 月 2 日)
Dear Nimo, Thank you for your kind review. Looking forward to your next visit to Zense Resort. Regards, Hotel Management

4/10 (不満)

Marie、llandudno North Wales

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Our stay at Zense
rooms cleaned every time you asked. The room boys were very helpful .Excellent customer care skills from all the room boys that that worked whilst we stayed 202. on arrival 2am reception couldn't be bothered we paid extra to get in our room when we got to our twin room it was not ready work had been done in there with grout from tiles all over the place in bathroom it was dirty dusty I refused to sleep in there the male receptionist was not happy he gave us another room muttering under his breath..201 a double I didn't want to sleep in same bed with my friend who has C.O.P.D. breathing difficulties I told receptionist that. his reply in rude manner that is only room. he got a young boy to carry cases to lift boy was busy playing on phone and was upset that he couldn't carry on with phone. I was not a happy I was tired after travelling and awoke to someone banging on door saying we have to vacate this room as it was booked for another person. had to go back into 202 which was now clean but a lot of grout dried on tiles covering bathroom. was not happy how this problem was dealt with after traveling all through the night before to be put through this bad experience from reception who later informed me was the night reception manager. this person was rude not helpful at all I felt that we were just in the way. I would like an explanation to why and how its appropriate to be treated this way. thank you Marie 13/03/18. 27/03/18 Room 202
2018 年 3 月に 13 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Marie,Thank you for sharing your detailed feedback with us, Marie. We appreciate your kind words about the room boys and their helpfulness. We apologize for the issues you experienced with your rooms and with the night reception manager. Your feedback will be shared with the team to ensure such incidents are not repeated. We hope to welcome you back for a much-improved experience in the future.Regards, The Zense Team

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
rooms too small - photos on website not a true reflection
2018 年 2 月に 21 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,We appreciate your feedback regarding the room size. We apologize if the photos on our website didn't provide a true reflection. Your insights are valuable to us and we will take this into consideration for future improvements. Thank you for sharing your experience with us.Regards, The Zense Team

4/10 (不満)

bammbamm、manchester

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Too Dark
We pre advised the hotel of our arrival time for 02:30am, which we had emails back saying not a problem. We also asked the hotel if they could help us with transportation due to a taxi strike in GOA and especially candolim. to which we got a sorry!! NO msg back. The room was large but, dark, not enough light, the room card holder that supplies electric to the room hummed very loud which we reported to reception a couple of times over the course of our stay(2wks) and was eventually bypassed. The fridge in the room didn't cool enough for our drinks to be cold for the next day. The restaurant (south) that provided breakfast DOESN'T OPEN till 08:00am not 07;30am as advertised on the back of the room door as we found out on our second day staying at the hotel to our disappointment when we was going out early on a trip. The waiters was a bit abrupt when i asked for 2 eggs on toast and they struggled to understand english very well neither. So we ate breakfast (full english) around the corner every day in a very nice restaurant. The bathroom was large and bright with plenty of hot water. Daily House keeping is only available on request by swing ticket on your door. toilet paper needs to be asked for as well. The pool on the second floor is not bad to cool you down on a hot day, the pool bar as adverse is not used. plenty of sun lounges & chairs. There is also a pool table. There is a safe in the bottom of the wardrobe and not very much cupboard or drawer space.
2018 年 1 月に 12 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Bammbamm,We apologize for the inconveniences you experienced during your stay at Zense Resort. We regret to hear about the issues with room lighting, fridge cooling, and breakfast timings. Your feedback regarding the reception, restaurant, and housekeeping has been duly noted. We appreciate your feedback on the positive aspects such as the spacious bathroom and the availability of amenities like the pool and safe. We will address the highlighted areas to ensure a better experience for our guests in the future. Thank you for sharing your thoughts.Regards, The Zense Team

8/10 (良い)

Haggishare、UK

良かった点 : 清潔度、客室の快適度
Modern hotel in a good area
The hotel is modern..... only built 2 years ago. We arrived in the early hours and were shown to our rooms. The rooms are modern and nicely decorated. There was a welcome drink for the guests. My husband and I were staying at the front of the hotel and this could very noisy with the beeping of horns and on some nights the barking of dogs. However, this is not the hotels fault. We had 3 rooms altogether as we were a party of four. One of the party complained of a damp smell in his room and also the same smell was in the lift. We did not have any damp smell in our room. A few lessons in being able to clean up after people have been out on the terrace would not go amiss .... the tables by the plunge pool never got a clean in the two weeks we stayed ... I have stayed many times in Goa and staff always ensure the tables, chairs etc are cleaned daily. All in all I would stay at this hotel again, but request a room nearer to the back.
2017 年 11 月に 15 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Haggishare,Thank you for sharing your detailed feedback. We are delighted to hear that you appreciated our modern rooms and decor, as well as the welcome drink. We apologize for the noise disturbances and the damp smell experienced by one of your party members. Your suggestion regarding terrace cleanliness is noted, and we will work on improving this. We look forward to welcoming you back and will make sure to allocate a room closer to the back on your next visit.Regards, The Zense Team

8/10 (良い)

nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 11 月に 2 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 4 日)
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.

8/10 (良い)

Naomi

良かった点 : スタッフとサービス
Enjoyed the location,
2017 年 11 月に 3 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for the kind review :)

8/10 (良い)

Annette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bra hotell till bra pris med nära till stranden
Mycket trevlig och hjälpsam personal. Läget var utmed den stora gatan men vi stördes inre av trafiken. Det gjorde att det var nära till shopping. Det låg också nära beachen. Tog ca 10 min att gå dit. Wi-fi fungerade bra. Lite för hög volym på luftkonditionering och fläkt. Frukosten kunde vara mer varierad men den var ok. Fick ha väskorna i receptionen när vi checkat ut i väntan på att åka till flyget. Kunde under tiden gå mer till beachen och bada. Vi fick använda duschen och handdukar vid poolen för att Duscha av oss saltvatten och sand innan hemresan.
2017 年 11 月に 5 泊滞在
Managerからの返信 (投稿日 : 2018 年 1 月 12 日)
Thank you for your comments

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely
2017 年 11 月に 1 泊滞在
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the kind review :)

8/10 (良い)

Andy、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decent Hotel located on main road.
First stay at this hotel. I'd stay there again. On the main road, it's five min's from Candolim in a taxi or tut-tut. The buses stop outside going to all the locations in the area. It's located about 5 min's walk from the football pitch/market Candolim. It's about 15mins brisk walk to 'Newtons' supermarket in Candolim. We had an executive room which although quite small it suited our needs. There is a balcony area with a small pool which is really more a splash/cool down pool than a swimming pool. There are nice chairs and lounge chairs to read/sunbathe. There is also a pool table. This area was hardly used in the two weeks we were there. It was nice to come back from the beach and chill on the balcony. The hotel is behind 'Southi' restaurant which serves very nice food and was busy in the evenings. Breakfasts were good and the staff were very good although make sure you make it clear how you require your food re spicey or not. I didn't know what all the descriptions on the menu meant and although we asked for mildly spiced the two dishes we got were very hot by UK standards. The banana/strawberry daiquiri's were excellent. I'd stay here again.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Andy,Thank you so much for sharing your detailed feedback about your stay at Zense Resort. We are delighted to hear that you enjoyed your time with us, particularly the convenient location, the amenities like the pool, and the dining experience at 'Southi' restaurant. We appreciate your feedback regarding the food preferences, and we will make sure to communicate this effectively with our team. We look forward to welcoming you back for another enjoyable stay in the future!Regards, The Zense Team

4/10 (不満)

raffaello、firenze

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Garanzia di expedia
vorrei raccontare la mia esperienza con l'hotel : appena arrivati ci hanno assegnato una camera che aveva l'aspetto di una cella lamentandoci con gli addetti ci hanno assicurato che quella era la prenotata; niente aveva in comune con le foto che la rappresentavano sul sito. Solo dopo l'intervento di expedia (da noi contattata) siamo stati presi in considerazione ed avuto il cambio di stanza, inoltre, nonostante avessimo prenotato la camera con la colazione compresa, il gestore si è rifiutato di considerarla nel pacchetto .
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Raffaello,We are truly sorry to hear about your experience at Zense Resort. We apologize for any inconvenience you faced with the initial room assignment and the breakfast situation. Your feedback is valuable to us and we will work on improving our services to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Regards, The Zense Team

6/10 (普通)

宿泊されたお客様

Hotel close to the beach
Good location, nice bathroom, small bedroom, staff within the hotel were nice however the security staff when negotiating the price of a bike became rude and annoying. Kept going back and forth with the price. There was a very friendly member of staff, he was hosting the restaurant also, we don't remember his name but he wore a black shirt and trousers. He always greeted us with a smile.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you enjoyed the location, bathroom, and the overall hospitality of our staff during your stay. We appreciate your valuable comments about the security staff, and we will work on improving such interactions in the future. It's wonderful to know that our restaurant member made a positive impact on your experience. We hope to welcome you back soon.Regards, The Zense Team

6/10 (普通)

alison

良かった点 : 清潔度、客室の快適度
Bus location
Nice clean rooms great food, pool area limited and located on very very busy road
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Alison,Thank you for your valuable feedback! We are delighted to hear that you enjoyed our clean rooms and great food. We appreciate your comment about the pool area and its location. We will take this into consideration for future improvements. We hope to welcome you back soon!Regards, The Zense Team

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
hotel was good in terms of comfort. But staff is not customer oriented. They are not at all cooperative. Parking is not available. I found restaurant staff rude and they were serving like they doing this service free of cost.Hotel can improve on their service and behavior of staff.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the hotel to be comfortable. However, we're sorry to hear about your experience with our staff. Your comments have been noted, and we will address this with our team to ensure better service in the future. We appreciate your valuable input on how we can improve.Regards, The Zense Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très bon service. Chambre impeccable, bien situé. Commidités de la piscine et restaurant intéressants.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for your kind words! We are delighted to hear that you enjoyed our impeccable rooms, convenient location, and the amenities at our pool and restaurant. We look forward to welcoming you back again soon!Regards, The Zense Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A little improvement would be enough.
Check in was smooth and fuss free. Unfortunately they did not take all the documentation at the same time and we were called the next day to go to their office - Form C. Housekeeping was swift and very efficient. Only minus was our unit is on the ground floor where the door faces the strip of land leading to their parking area. Housekeeper kept our door open when he walked out to collect items he forgot to bring ie towels etc. We felt safer to wait for them to finish in case some stranger slips into our room while housekeeper is gone. Room service food was nice but the service needs improvement. Serving soups but did not ensure to bring spoons. Ordered in their local language but still the wrong food came. Above said, we like the hotel for the location and size of the room. Will consider staying there again.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for sharing your detailed feedback with us. We are glad to hear that your check-in process was smooth and that you found our housekeeping efficient. We appreciate your valuable comments regarding the room location and service areas. Your feedback helps us improve, and we will address these issues with our team. We look forward to welcoming you back at Zense Resort in the future.Regards, The Zense Team

8/10 (良い)

Kartik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean decent hotel at an affordable price. Located on Candolim main road the hotel offers a small swimme look as well. The attached restaurant offers a good variety of south specialties.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Kartik,Thank you for sharing your experience wit

6/10 (普通)

Laura、Lincoln

良かった点 : 清潔度、施設のコンディションと設備
Poor customer service, good only for short stay.
We stayed for 2 nights and weren't really happy with the service provided. we tried to order room service but the phone did not work. They said they would replace or fix the phone but never did. Also half of the items on the room service menu were not available. When we were eating in the hotel restaurant downstairs my girlfriend found shards of glass in here icecream. We let the staff know, they only offered to replace the icecream, no apology or discount of any kind offered. Very poor customer service. The room was ok and comfortable enough to for a short stay. The pool they have is incredibly small though, not really worth having.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,We are sorry to hear about your disappointing experience during your stay at Zense Resort. We apologize for the inconvenience you faced with the room service phone, limited menu options, and the incident with the ice cream. Your feedback is valuable to us, and we will address these issues with our team to ensure such incidents do not recur. We appreciate your kind words about the comfort of the room. Thank you for sharing your experience with us.Regards, The Zense Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
nice comfortable stay
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the kind review :)

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Clean Rooms. Internet could be better. Need more restaurants but not a big issue as plenty around.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for your feedback! We are glad to hear that you liked our clean rooms. We will definitely look into improving our internet service. Your suggestion regarding more restaurant options is duly noted. We hope to welcome you back soon!Regards, The Zense Team

10/10 (非常に良い)

Hannan、Bracknell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Stay
Awsome hip and trendy hotel very modern and great staff
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our modern and trendy resort, as well as the excellent service provided by our staff. We hope to welcome you back again soon!Regards, The Zense Team

8/10 (良い)

Majid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for your review. Cheers!

6/10 (普通)

SUNIL、India

良かった点 : 清潔度、施設のコンディションと設備
New modern Motel with all facilities. The beach feel missing due to the complete concrete feel.
Zense Resortからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Guest,Thank you for sharing your feedback with us! We appreciate your input regarding the ambiance of our resort. We will definitely take your comments into consideration to enhance the overall experience for our guests. We hope to welcome you back again soon!Regards, The Zense Team