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"Room with not hot eater at all, i did book a different hotel just to shower, they never offer not even to move me to a diferent room. Also had roaches at my room and even inside the hair dryer wish particles of dead ones coming from the blower and got directly to my face,situation was notified to front desk wich they came and took pictures of the roaches inside the hair dryer. Theyvsaid they notified the manager and that they where Goin to contact me ro rssokvevthe problem. Manager never respond to emails and even attend me over the phone. I will like to be refund for this horrible experience and this place should be taken of your contract. Just went back to puerto rico last week and try to contact the manager one more time over the phone and she denie to help me with compensation at all, i am gonna report this to the local department of consumers immediately.please will somebody help to resolve this situation and compensate me with a refund or a credit to be use, we are hard working ppl who supports yiur business, we deserve respect over all. My number is 262 3505600 and my name is jose serrano, hope hearing fro. You asap.thanks."

"Pictures not the same place Everything old"

"Punta Borinquen Resort was a cute comfortable place to stay. All their staff were friendly and helpful. However the bathroom and room need more cleanliness and upkeep. Besides that I enjoyed my stay and food what good as well."

"very dirty room everything was dirty nothing like the pictures. "

"This hotel has an excellent location, but it needs immediate renovation. The staff is very friendly and helpful."

"The room was clean and very nice. "

"An amazing location—a true oasis of peace. The room has a beautiful ambiance, and the surroundings are very well maintained. I could easily spend the whole day just relaxing in front of the hotel. However, considering the price, the breakfast is nothing special—I’d say the price-to-performance ratio is quite poor. We had eggs and pancakes, and neither was particularly tasty. The passion fruit tiramisu dessert was also disappointing. On the positive side, the staff is incredibly friendly."

"Everyone we interacted with was friendly and courteous. Even the "nature view" casitas can still see the ocean, and we loved having our own private pool, although the hotel pool is beautiful, too. The adventure experiences with Jorge were highlights of the trip—we did an ebike tour and learned how to eFoil on the river, neither of which we'd ever done before. The food at the restaurants was fresh and delicious, even though the service was pretty slow. I highly recommend the quick hike down to the beach, where you can crack open a coconut with a rock and drink the water while watching the waves crash along the rocks."

"yes"