暖炉

ベストウェスタン プリマス イン ホワイト マウンテンズの口コミ

2.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 512 件の口コミ中 338 件が非常に良い" "
評価 8 - 512 件の口コミ中 119 件が良い" "
評価 6 - 512 件の口コミ中 29 件が普通" "
評価 4 - 512 件の口コミ中 18 件が不満" "
評価 2 - 512 件の口コミ中 8 件が非常に不満" "

9.2/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Kenneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Ok
2024 年 5 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Kenneth,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 (不満)

Amy

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Amy,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 (普通)

Bonnie

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
I recently stayed at this hotel and had a mixed experience. Upon arrival, I was warmly greeted by a friendly older gentleman who went above and beyond to make me feel welcome. He efficiently checked me in and provided two keys, ensuring I had everything I needed. This set a positive tone for my stay. My room was standard, but well-stocked with towels, toiletries, and amenities that made my stay comfortable. I particularly appreciated the moisturizer provided near the sink. However, there were some issues with cleanliness. Unfortunately, the bathroom had not been thoroughly cleaned, with feces left on the toilet seat from previous guests. This was disappointing and made me question the hotel's attention to detail and sanitation. On a positive note, the breakfast selection was enjoyable, and I appreciated the 24-hour availability of coffee and tea. One area of concern was the hallway floors, which appear to be in disrepair and potentially hazardous. Despite some issues, the hotel's lovely location and friendly staff made my stay worthwhile. With some improvements in cleanliness and maintenance, this hotel could truly shine.
2024 年 5 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Hi Bonnie,Thank you for taking the time to provide us with your detailed feedback about your recent stay. Firstly, we are delighted to hear that our friendly older gentleman at the front desk made you feel welcome and ensured a smooth check-in process. We will make sure to recognize him for his exceptional service and hospitality.It is disheartening to learn about the cleanliness issues you encountered in the bathroom. We apologize for the oversight and the inconvenience it caused you. We take cleanliness and attention to detail very seriously, and we will address this matter promptly with our housekeeping team to ensure that such lapses do not occur in the future.Furthermore, we appreciate your feedback regarding the maintenance of our hallway floors. Rest assured, we will investigate this matter further and take the necessary steps to rectify the situation.On a positive note, we are glad that you found our breakfast selection enjoyable and appreciated the 24-hour availability of coffee and tea. We strive to provide a satisfying dining experience for all our guests, and your feedback is valuable in our efforts to continually improve.Once again, we apologize for the issues you encountered during your stay. We will take your feedback to heart and work diligently to address these areas of concern. We hope that you will give us another opportunity to provide you with a flawless experience that truly showcases the charm of our hotel and the warmth of our staff.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Alison

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were very clean and the beds were comfortable. There was plenty of free parking and it was easy to get to. I would stay here again.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Alison,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience, from the cleanliness of the rooms to the comfort of the beds.Providing a clean, comfortable, and convenient stay is our top priority, so it's great to know we hit the mark on those important elements. The free and ample parking is certainly a nice perk as well.We really appreciate you choosing to stay with us, and we're delighted that you would be happy to return in the future. Positive reviews like yours are a testament to the hard work and dedication of our entire team.Thank you again for the kind words. We look forward to welcoming you back the next time your travels bring you to the area.

10/10 (非常に良い)

Corinne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Between the front desk staff , housekeeping and the gentleman that runs the breakfast buffet had an amazing amazing trip. Anyone going here look up Sunset grille I promise you won’t be disappointed.
2024 年 5 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Corinne,We're thrilled to hear that you had an amazing trip at our hotel, thanks to the exceptional service provided by our front desk staff, and housekeeping team. Delivering memorable experiences is at the core of our hospitality, and it's delightful to know that our dedicated staff members contributed to making your stay enjoyable. We appreciate your recommendation and look forward to welcoming you back for another outstanding experience in the future.

10/10 (非常に良い)

anthony

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Clean and nice.
2024 年 5 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Anthony,We're delighted to hear that you found our hotel clean and pleasant during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're glad to see it reflected in your experience. Our team works tirelessly to ensure that every guest enjoys a comfortable and enjoyable stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another excellent stay in the future.

10/10 (非常に良い)

Kristine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed at this location several times. It is clean and affordable. That checks off the two main requirements for us!! We appreciate the free breakfast and close location to Plymouth State as well!
2024 年 5 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Kristine,We're thrilled to hear that you've enjoyed your multiple stays with us and found our hotel to be both clean and affordable, meeting your primary criteria effortlessly. Our commitment to cleanliness and affordability remains unwavering, ensuring a consistent experience for our valued guests like you. Moreover, we're delighted that you appreciated our complimentary breakfast offering and our convenient proximity to Plymouth State University, adding value and convenience to your stay. We look forward to welcoming you back on your future visits to the area!

10/10 (非常に良い)

Pamela

家族旅行
We had a nice time clean room and friendly people
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 18 日)
Hi Pamela,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 (非常に不満)

Konny

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The pool is too cold, it is impossible to stay inside for a long time. The cleaning staff has a lot of control with the clients. The pool opens at 10:00 pm and the question is why we were in the pool, when we were in the living room. of games that we couldn't be there, terrible payment to relieve stress, not to give me more stress.
2024 年 5 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for your stay with us. Unfortunately our pool doors are on a timer and the door will not open until then. This is for the safety of our guests. We hope to see you again

10/10 (非常に良い)

COURTNEY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was friendly and courteous. It’s a secluded spot, quiet and beautiful for nature lovers. Lovely breakfast each morning with multiple choices. Indoor pool was supposed to be heated but it wasn’t when I went. I guess it might have been due a low occupancy level at that time. Overall, it was centrally located so we could travel to many different places of activities in NH. I would absolutely recommend this hotel.
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Courtney,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you had an enjoyable experience at our hotel.We're glad that our staff provided friendly and courteous service during your stay. We strive to create a welcoming and hospitable environment for all our guests, and it's always rewarding to receive positive feedback about our team.We're delighted that you found our location to be secluded, quiet, and beautiful, making it an ideal choice for nature lovers. It's great to know that you appreciated the lovely breakfast options we offered each morning, providing you with multiple choices to start your day.We apologize for any inconvenience you experienced with the indoor pool not being heated during your visit. We will investigate this matter further to ensure that it is addressed promptly. Your feedback is valuable in helping us maintain the high standards we set for our amenities.We're pleased to hear that our central location allowed you to easily travel to various activities in New Hampshire. We aim to provide convenience and accessibility for our guests, and we're glad that it enhanced your overall experience.Thank you for recommending our hotel. We truly appreciate your kind words and the trust you've placed in us. It would be our pleasure to welcome you back on any future visits to the area.

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was the best Best Western we had ever stayed in. The breakfast was delicious and the employees were helpful and kind. We talked about going back later this year.
2024 年 5 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Joseph,Thank you for your kind words and for choosing our hotel for your recent stay. We're thrilled to hear that your experience exceeded your expectations and that you found it to be the best Best Western you've ever stayed in.We're delighted that you enjoyed our delicious breakfast offerings and that our employees provided helpful and kind service throughout your stay. Our team takes pride in creating memorable experiences for our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We would be absolutely delighted to welcome you back later this year. Please feel free to reach out to us directly when you're ready to make your reservation, and we'll be happy to assist you with any arrangements or special requests you may have.Once again, thank you for your kind words and for considering us for your future travels. We look forward to the opportunity to serve you again and provide another exceptional experience.

10/10 (非常に良い)

Ryan

2024 年 5 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Ryan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NA
2024 年 5 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 6 日)
Hi Deborah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 (不満)

Jean-francois

2024 年 4 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Jean-francois,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 (非常に良い)

Andreea、Montreal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Second time at this location. We enjoy the large pool and the game of pool :) .
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 29 日)
Hi Andreea,We're thrilled to welcome you back for a second visit and are delighted to hear that you enjoyed our expansive pool and the entertainment of a game of pool during your stay. Providing a variety of amenities for our guests' enjoyment is a top priority, and we're glad to see that reflected in your experience. Your continued patronage is greatly appreciated, and we look forward to exceeding your expectations on future visits. Thank you for choosing our hotel once again.

10/10 (非常に良い)

Lori

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great Hotel!!! It is very clean. The staff is great. The breakfast is very good!!!! The gentleman who maintains the breakfast room does an excellent job!!!! I would highly recommend this hotel!!
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 29 日)
Hi Lori,We're thrilled to hear about your positive experience at our hotel! Maintaining cleanliness and providing excellent service are our top priorities, and we're glad to see that reflected in your review. Our dedicated staff members work hard to ensure every guest feels welcomed and well taken care of throughout their stay. We appreciate your recommendation and hope to welcome you back again soon for another enjoyable visit!

10/10 (非常に良い)

luis

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are really good Pool is nice and clean Breakfast was so good The personal are really great
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Luis,We're thrilled to hear you enjoyed your stay with us! Our team takes great pride in providing top-notch service and maintaining our facilities to the highest standards. We're glad you found the rooms comfortable, the pool refreshing, and the breakfast satisfying. Your kind words about our staff are truly appreciated, and we'll continue striving to exceed your expectations on your future visits.

10/10 (非常に良い)

Kristen

2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Kristen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 (非常に良い)

Katarzyna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is freshly renovated and everything looks great! It has a large indoor pool, a sauna, a gym, and a game room. Great value for the money.
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 20 日)
Hi Katarzyna,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you enjoyed our freshly renovated facilities and found everything to be in great condition. We take pride in providing a comfortable and inviting atmosphere for our guests.It's wonderful to know that you made use of our amenities, including the large indoor pool, sauna, gym, and game room. We believe that these features enhance our guests' overall experience, and we're pleased that you found them enjoyable. We strive to provide a variety of options for our guests to relax and have fun during their stay.We're thrilled that you found our hotel to be a great value for your money. We understand the importance of providing quality services and amenities at a reasonable price, and we're glad that we met your expectations in this regard.Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 (非常に良い)

chelsea fay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were so friendly and accomadomating.
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 20 日)
Hi Chelsea,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 (良い)

jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Très propre et tranquille
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Jean,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 (非常に良い)

Todd

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will definitely return
2024 年 3 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Todd,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 (非常に良い)

Candice

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the desk and in the breakfast area are wonderful, very responsive and helpful.
2024 年 4 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Candice,Thank you for sharing your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a positive experience with our staff at the front desk and in the breakfast area.Our team takes great pride in providing exceptional service to our guests, and it's rewarding to know that their responsiveness and helpfulness made a positive impression on you. We will be sure to pass along your kind words to them as they will be thrilled to hear your appreciation.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 (非常に良い)

Martha

2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 5 日)
Hi Martha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 (良い)

Gustavo

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hi Gustavo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 (良い)

EUGENIE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great that it has a charging unit out front
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 14 日)
Hi Eugenie,We're delighted to hear that you found our hotel's charging unit convenient during your stay. It's always our priority to provide amenities that enhance our guests' experience. The availability of charging units reflects our commitment to modern conveniences and ensuring that your needs are met during your visit. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

10/10 (非常に良い)

Kathryn、Bow

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Recently renovated and very clean. Hotel has a lot of great amenities like large indoor pool with sauna (open 10am-9pm) gym, arcade and comfortable lounge area. Also, has free breakfast (7am-10am) and free coffee, tea and hot chocolate until midnight. Staff was SO friendly. We will absolutely be back!
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Kathryn,Thank you for sharing your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had a fantastic experience and enjoyed our recently renovated property.We take great pride in maintaining a high standard of cleanliness, and we are delighted that our efforts were noticed. It is our goal to provide a comfortable and inviting environment for our guests, and we are pleased that you found our amenities to be great. From the large indoor pool with sauna, gym, and arcade, to the comfortable lounge area, we strive to offer a variety of options for relaxation and entertainment.We are glad that you enjoyed the complimentary breakfast and the availability of free coffee, tea, and hot chocolate until midnight. It is our aim to provide added value and convenience to our guests.Furthermore, we are delighted to hear that our staff was friendly and provided you with exceptional service. We truly believe that our team members play a vital role in ensuring a memorable stay, and we will make sure to share your kind words with them.Thank you for choosing our hotel, and we cannot wait to welcome you back on your next visit. Should you have any special requests or if there is anything else we can assist you with, please feel free to reach out to our customer service team.

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Susan, Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 (非常に良い)

Aksiniya

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time. I wish the pool was warmer, but we loved the place.
2024 年 3 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 4 月 5 日)
Hi Aksiniya,Thank you for your positive feedback regarding your recent stay at our establishment. We are delighted to hear that you had a great time overall.We apologize for any inconvenience caused by the temperature of the pool not meeting your expectations. We understand the importance of a comfortable swimming experience, and we appreciate your feedback. We will take your comments into consideration as we continually strive to enhance our amenities and services.We are thrilled to hear that you loved our place and had an enjoyable stay. It is always our goal to provide a pleasant and memorable experience for our guests, and we are glad that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Guinevere、Oak Bluffs

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staf!f! Great breakfast!
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Guinevere,We're delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings during your stay. Our team works tirelessly to ensure that every guest feels welcomed and attended to with exceptional service. Additionally, we take great pride in curating a breakfast menu that caters to various preferences and dietary needs, aiming to start our guests' days on a high note. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 (不満)

Thomas

The stay did not happen. Weather would not permit safe driving.
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Thomas,We deeply regret to hear about the weather-related challenges you faced, resulting in the cancellation of your stay. Unfortunately, weather conditions are beyond our control, and safety is always our utmost priority for our guests. Should your plans bring you back to our area in the future, we'd be delighted to welcome you and provide you with a memorable experience, weather permitting.

10/10 (非常に良い)

Joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and great location
2024 年 3 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 3 月 17 日)
Hi Joe,We're delighted to hear you had a positive experience with our staff and enjoyed our prime location. Our team strives to provide exceptional service, ensuring every guest feels welcomed and valued throughout their stay. Moreover, our convenient location offers easy access to nearby attractions and amenities, enhancing the overall enjoyment of your visit. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well run, friendly staff, nice comfortable rooms
2024 年 2 月に 4 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
Hi John,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 (非常に良い)

Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
easy to get to
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 3 日)
Hi Antonio,Thank you for sharing your feedback about the accessibility of our hotel. We are glad to hear that you found it easy to get to.Providing a convenient and accessible location is important to us, and we're pleased that it met your needs. We strive to ensure that our hotel is easily reachable and well-connected to major transportation routes.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Matt

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff! Super clean!!
2024 年 2 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 3 日)
Hi Matt,Thank you for your feedback regarding your recent stay at our hotel. We are thrilled to hear that you had a positive experience and that our staff and cleanliness exceeded your expectations.We take great pride in providing exceptional service to our guests, and we're pleased to hear that our staff made a positive impression on you. Our team works diligently to ensure that our guests feel welcome and have a comfortable stay.Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that you found our hotel to be super clean. We understand that cleanliness plays a crucial role in providing a pleasant and enjoyable experience for our guests, and we appreciate your recognition of our efforts.Thank you for choosing our hotel and for sharing your positive experience. We value your feedback and look forward to welcoming you back in the future.

8/10 (良い)

Deborah、Voluntown

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was clean. Complimentary Hot breakfast was good.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Deborah,breakfast selection met your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.

10/10 (非常に良い)

Brandon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My partner and I stay here somewhat regularly. The room is always perfect, clean, and the staff are always friendly and understanding. It's a nice little hidden gem of a place. Great prices for what you get. Affordable for people who don't have a big budget but want to not stay at a hole in the wall.
2024 年 1 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Brandon,Thank you for being a regular guest at our hotel and for sharing your positive feedback with us. We greatly appreciate your continued patronage and are thrilled to hear that your experiences have consistently been enjoyable.We take pride in providing clean and well-maintained rooms for our guests, and we're delighted that you have found them to be perfect during each of your stays. Our staff strives to deliver friendly and understanding service, and it's wonderful to know that they have consistently met your expectations.We're glad to be considered a hidden gem for you, offering great value for the price. We understand the importance of providing affordable accommodations without compromising on quality, and we're pleased to know that our rates have been suitable for your budget.Thank you once again for your kind words and for choosing our hotel as your preferred place to stay. We look forward to welcoming you back on your future visits and continuing to provide you with excellent service and a comfortable experience.

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We booked our trip through the Hotels.com app, received the confirmation email but when we got to the hotel they had no record of reservation. Not a problem however luckily they still had a room. Best-Western was nice, and clean, although it did have a strong chemical smell. Staff were very welcoming, asked questions about our stay, made recommendations about places to visit. Breakfast the next morning was very busy but there were many choices available. Pancakes, bagels, muffins, and fruit. After checking out we noticed that we were charged through Hotels.com as well. I called the Best-Western and they were able to take care of the issue right away. They mentioned that third party apps often show up later then the check in day.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Brian,Thank you for sharing your feedback about your recent stay at our Best Western hotel. We apologize for the initial issue with your reservation not being found at check-in, but we're glad that we were still able to accommodate you and provide you with a room.We appreciate your kind words about the cleanliness of our hotel and the welcoming attitude of our staff. Ensuring that our guests have a pleasant and comfortable stay is our top priority, and we're delighted to hear that you felt welcomed and received helpful recommendations about places to visit in the area.We're also pleased to know that you enjoyed the breakfast options we provided. We strive to offer a variety of choices to cater to different preferences, and we're glad you found the selection satisfactory.We apologize for any confusion regarding the double charge through Hotels.com. It's not uncommon for third-party bookings to take some time to appear in our system. We're glad to hear that our staff was able to assist you in resolving the issue promptly. If you have any further concerns or questions regarding the billing, please don't hesitate to reach out to our management team.Thank you for choosing our hotel for your stay, and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable experience.

8/10 (良い)

Danielle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent morning continental breakfast! Best we’ve ever had!
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Hi Danielle,Thank you for sharing your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed our morning continental breakfast and consider it the best you've ever had. Providing a satisfying dining experience is important to us, and we're delighted that our breakfast exceeded your expectations.We take pride in offering a variety of delicious options to start your day off right, and we're glad that our breakfast selection left a positive impression on you. Your kind words are truly appreciated, and we will pass them along to our team.Thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you back in the future.

8/10 (良い)

Jeffrey

2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi Jeffrey,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 (良い)

Kathleen

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 26 日)
Hi Kathleen,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Robert

2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Hi Robert,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 (非常に良い)

Liv

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was clean and had great amenities. The staff was very friendly and helpful. The other guests could sometimes be heard running through the halls (there was some kids sport tournament nearby I guess) but it wasn’t too disruptive, they seemed to stick to the quiet hours overall.
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Liv,We're delighted to hear that you enjoyed the cleanliness and amenities offered during your stay. Our team takes great pride in providing a welcoming environment and assisting guests to ensure a comfortable experience. While we apologize for any noise disturbances caused by external factors, we appreciate your understanding and patience. Rest assured, we continually strive to maintain a peaceful atmosphere for all our guests.

8/10 (良い)

Carolyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It has breakfast, fitness room, pool, game room, open space, nice rooms, GREAT staff, and easy access to everything. I would avoid it during busy times just because I like less of a crowd but everyone was super nice and accommodating.
2024 年 2 月に 2 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Carolyn,We appreciate your positive feedback and are delighted to hear that you enjoyed our hotel amenities, including breakfast, fitness room, pool, game room, and open spaces. Our team takes pride in delivering exceptional service, and we're glad to hear that you found them accommodating. We understand your preference for less crowded times and assure you that we strive to maintain a comfortable environment for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Samantha

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Front desk staff very friendly, check in was quick, facilities is great.
2024 年 2 月に 1 泊滞在
Guest Relations Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Samantha,We're thrilled to hear that you found our front desk staff friendly and that your check-in process was swift. Our team takes pride in delivering efficient and welcoming service to all our guests. It's wonderful to know that you enjoyed our facilities as well. Your satisfaction is paramount to us, and we're grateful for your positive feedback. If you have any further comments or suggestions, we'd love to hear them.

10/10 (非常に良い)

Brian

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed using the pool, the game room and the breakfast that was included.
2024 年 2 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Brian,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you had a positive experience and enjoyed the amenities we offer, including the pool, game room, and breakfast.We're thrilled that you had a great time using our pool and game room. It's always our goal to provide our guests with enjoyable and entertaining facilities during their stay. We hope that these amenities added to the overall enjoyment of your visit.We're also glad to hear that you appreciated the breakfast included in your stay. We strive to provide a satisfying and delicious breakfast to start our guests' day off right. It's wonderful to know that you enjoyed this offering.Your feedback is greatly appreciated, as it helps us to understand what we're doing well and where we can continue to improve. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you again for sharing your positive experience with us. We value your patronage and look forward to serving you again.

10/10 (非常に良い)

Matthew

2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi Matthew,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 (普通)

Kristy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was clean. Very little dining options in the area. Arcade required cash and they had no ATM on site.
2024 年 2 月に 3 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Kristy,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that you found our hotel to be clean and well-maintained.We apologize for the inconvenience you experienced regarding the limited dining options in the area. We understand that having a variety of dining choices can enhance the overall experience for our guests. While we may not have control over the dining options in the vicinity, we appreciate your feedback and will consider it as we explore ways to improve this aspect of our guests' stay.We also apologize for the inconvenience of the arcade requiring cash and the absence of an ATM on-site. We understand that this can be inconvenient and we will look into the possibility of providing an ATM for our guests' convenience.Your feedback is valuable to us as we strive to meet the needs and expectations of our guests. We appreciate your understanding and hope that despite these inconveniences, you had an overall enjoyable stay with us.Thank you again for sharing your comments. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 (良い)

Ronald

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good stay overall
Well the property looked great overall. One thing that bothered me was the bathroom floor in the room. It had some dirt, hair and around the toilet was not clean. Besides that, everything else was good, especially the breakfast.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Ronald,Thank you for providing feedback on your recent stay at our property. We appreciate your kind words about the overall appearance of our property and the positive experience you had with our breakfast.However, we sincerely apologize for the cleanliness issues you encountered in the bathroom floor and around the toilet. We understand that cleanliness is a fundamental aspect of a comfortable stay, and we regret that we fell short of our usual standards in this area. We will address this matter with our housekeeping team to ensure that such oversights are not repeated.We truly appreciate your feedback as it helps us to continuously improve our services and facilities. We're glad to know that, aside from this issue, you had a good experience overall.Thank you again for bringing this matter to our attention. We value your patronage and hope to have the opportunity to welcome you back in the future and provide you with a more pristine and enjoyable experience.

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
Conveniently located off I-93. It was clean and comfortable.
2024 年 2 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Hi Paul,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!