2/10 (非常に不満)
宿泊されたお客様
2017 年 9 月 30 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay away
There are numerous Sercotel properties in Colombia,last year I stayed in Bogota Plaza Summit then really satisfied with its quality.
But compared to Bogota Plaza,Torre de Cali was tortally dissapointed and I will NOT recommend anybody to stay this place.
My room was premier room on 11th floor,announced as the best category of this hotel,but it was nasty old space and hot shower frequently unavailable.
Also I was so frustrated with slow elevators,poor breakfast,and more than anything,rude person I contacted with email before my arrival.
This person's answers to my question about hotel service are missing the point very often,because don't understand what I asked for in English.
Not only that,this person sometimes react in offensive way to my additional questions.
After checkout,I sent them email again to show my gratitude for nice staff I saw in the hotel,but they ignored.
Difficult to understand this for me because I can swear I didn't treat them with bad manner or rude behavior from the beggining to the end.
Anyway,they really don't know what the customer service is,so if you wish to have comfortable stay in Cali,just stay away from here.
宿泊されたお客様
2017 年 8 月に 1 泊滞在