スイートディグスキーノートの口コミ

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スイートディグスキーノートの口コミ

スイートディグスキーノート

225 11th Ave SE, Calgary, AB

7.6

良い

8.4/10

清潔度

7.8/10

スタッフとサービス

8.2/10

設備とサービス

7.8/10

施設のコンディションと設備

4/10 (不満)

宿泊されたお客様

2020 年 1 月 10 日

気になった点 : スタッフとサービス

We had booked what looked like a fabulous 2 bedroom suite for a night. However, even though

2019 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Great views and modern furnishing. Host was friendly and efficient. No complaints other than a lack of some basics (toilet paper, a broom, and hand soap).

2019 年 9 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 9 月 28 日)

Hello, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. Cheers!

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The mobile concierge was friendly. And overall amazing to deal with. The property was clean and in pristine condition. I would highly recommend staying here if you were coming to Calgary and needed a place to stay

2019 年 9 月に 2 泊滞在

Cherylからの返信 (投稿日 : 2019 年 9 月 18 日)

Thank you for taking the time to write a review and we really appreciate your feedback. We're happy that you enjoyed your stay with us. We hope to host you again in your next visit in Calgary. Cheers!

10/10 (非常に良い)

Sarah D.、Fernie, bc Canada

2019 年 9 月 14 日

良かった点 : 清潔度

Great location

Very conveniently located bright clean apartment. We would return again.

2019 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行

2019 年 9 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Awesome value for being close to Saddledome and parking provided. Could use light bulbs for burnt out lights, hand soap for bathroom and dish clothes for kitchen. Otherwise very clean and AWESOME accommodations. Check in was extremely stress free being air bnb type facility.

2019 年 9 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 9 月 9 日)

Hello, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary,Cheers!

8/10 (良い)

宿泊されたお客様

グループ旅行

2019 年 9 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Nice condo in a nice building downtown. Plenty of room and was as pictured.

2019 年 8 月に 4 泊滞在

Princeからの返信 (投稿日 : 2019 年 9 月 3 日)

Hello, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary, Cheers!

8/10 (良い)

Randy

グループ旅行

2019 年 9 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 8 月に 2 泊滞在

Cherylからの返信 (投稿日 : 2019 年 9 月 3 日)

Thank you for your feedback! Hoping to host you again on your next visit to Calgary,

4/10 (不満)

宿泊されたお客様

出張

2019 年 8 月 29 日

良かった点 : スタッフとサービス、設備とサービス

気になった点 : 施設のコンディションと設備

staff were good, but the room was not vacuumed well, master bedroom bed was broken, water pressure in the tap was inconsistent, and not much was done to remedy except an apology Check-in was smooth, the building was well kept, and location was great.

2019 年 8 月に 3 泊滞在

Cherylからの返信 (投稿日 : 2019 年 8 月 29 日)

Thank you for choosing to stay with us and we really appreciate your feedback. We do apologize about the problems that you have encountered.Truly, we value your feedback, and we want to do our best to improve. Your feedback does not go without attention. We hope we have the opportunity to see you again next time you need a place to stay in Calgary.

6/10 (普通)

宿泊されたお客様

グループ旅行

2019 年 8 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

The condo was a lot smaller than i thought it would be and there was a party the night before and a lot of stuff was broken. One thing that was really disappointing was i had been specifically looking to rent a place with a balcony but the balcony lock was broken so we couldn't go out there. The guy i was communicating with the whole time and we met with to check us in was amazing though... really nice guy. But for spending almost $300 for one night i didn't really find it worth it.

2019 年 8 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 9 月 3 日)

Hello, Thank you for your feedback. We apologize for the inconvenience you have experienced during your stay. Rest assured that this will be relayed to our Management and Maintenance Team. We're still hoping to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 8 月 6 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

So amazing! The view and the apartment! Only probably is the cookie is too big for the oven.

2019 年 8 月に 3 泊滞在

Princeからの返信 (投稿日 : 2019 年 8 月 6 日)

Hi, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月 1 日

良かった点 : 清潔度、施設のコンディションと設備

2019 年 7 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 8 月 4 日)

Hi! Thank you for taking your time leaving us your review. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 7 月 13 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Great property in a great location! Excelent service checking inn

2019 年 7 月に 2 泊滞在

Rachelからの返信 (投稿日 : 2019 年 7 月 14 日)

Thank you for leaving us your feedback! Looking forward to host you again on your next visit to Calgary

6/10 (普通)

宿泊されたお客様

グループ旅行

2019 年 7 月 9 日

良かった点 : 清潔度、スタッフとサービス

Overall this place was good. Pros: location, communication. Cons: TV did not work properly, kept on losing signal. Items were broken or in need of repair. Mind you, these were all little things, but it was disappointing because it was not worth the price paid. I would only stay again if everything was in working condition.

2019 年 7 月に 1 泊滞在

Cherylからの返信 (投稿日 : 2019 年 7 月 9 日)

8/10 (良い)

宿泊されたお客様

カップルで旅行

2019 年 6 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Just a few things didnt work, the doors didnt lock the master bedroom bathrooms door handle was loose and the balconies wouldnt lock.

2019 年 6 月に 1 泊滞在

Rachelからの返信 (投稿日 : 2019 年 6 月 27 日)

Thank you for leaving us your feedback. We're sorry to hear about minor things that didn't worked well during your stay. I will inform the management for them to check the suite and do some repairs.Looking forward to host you again.

4/10 (不満)

宿泊されたお客様

出張, カップルで旅行

2019 年 6 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The location was great, cleanliness was very good, amenities excellent and condo was spacious. We appreciated the parking and proximity to everything we needed. We did have some issues. The water was shut iff all day which was a problem. Had to walk to the gas station to use the washroom. The mattress in the master suite is not good and slopes into the middle and the frame is noisy making it difficult to sleep. Fortunately this condo has 2 bedrooms so we moved eventually and the other bed was great. The lights were all out in the main bathroom. Luckily it had 2 bathrooms. 2 of the lights were out in the kitchen so it was dark to work in. This could be an awesome unit but needs some maintenance.

2019 年 6 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 6 月 21 日)

Hello, Thank you very much for providing us your detailed feedback. We're glad that you have enjoyed the location, cleanliness and the amenities of the Suite. We apologize for the inconvenience you have experienced during your stay, we'll make sure to look into this and use your feedback to improve our service for you and our guests. We're hoping you could give us another chance to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice stay

Easy check in and the unit was clean and comfortable. I would stay again. There’s a grocery store and a Starbucks in the complex

2019 年 6 月に 2 泊滞在

Princeからの返信 (投稿日 : 2019 年 6 月 9 日)

Hi, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary, Cheers!

4/10 (不満)

宿泊されたお客様

出張, 家族旅行

2019 年 6 月 1 日

気になった点 : 清潔度、施設のコンディションと設備

The condo was dirty and the one shower couldn’t be used as the drain didn’t work and then it would fill up which is gross! The counters were dirty and there was hair in the one bed it was terrible! We only had one fob which makes it difficult especially when checking out you have to go down to the parking get your car then go back in up to the apartment and leave the key ( they should have a drop box) the apartment itself was nice looking but the lack of cleanliness and very small pillows and hard beds makes it a never again. Too bad because the location is good

2019 年 5 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 6 月 2 日)

Hello. Thank you for taking your time leaving us your detailed feedback. We apologize for the inconvenience you have experienced during your stay. Rest assured that this will not be taken lightly and we'll use this to improve our service to you and our future guests. We'll relay this to our Maintenance Team so they could maintain cleanliness of each Suites, again we sincerely apologize. We hope you'll give us another chance to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月 31 日

2019 年 5 月に 1 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 6 月 14 日)

Thank you for leaving us your feedback. Looking forward to host you again on your next visit to Calgary.

2/10 (非常に不満)

Tom

2019 年 5 月 21 日

気になった点 : 施設のコンディションと設備

Great location and building but actual property booked was not even close to the ones pictured and expected. Falsely advertised and bare minimum furnished apartment.

2019 年 5 月に 2 泊滞在

Suite Digsからの返信 (投稿日 : 2019 年 5 月 24 日)

Hi Tom, Thank you for the feedback. I looked into your reservation and it does not seem your unit changed. There are general photos posted however, when booking a unit, guests need to view the specific photos. Expedia provides these when selecting a unit. In terms of the furnishing, we provide all items necessary for a short term rental. Could you please provide us details in what was missing? Kind Regards, Suite Digs

8/10 (良い)

宿泊されたお客様

2019 年 5 月 5 日

2019 年 5 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 5 月 5 日)

Hello, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary, Cheers!

8/10 (良い)

宿泊されたお客様

カップルで旅行

2019 年 4 月 27 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備

The location was perfect as we were close to family. The view from the 24th floor was breathtaking! Shopping and restaurants were a short walk away. There was an amazing market that sold everything you could imagine right around the block. However the bed was in need of repair so did not provide a good sleep. There were many small bottles of shampoo but no conditioner.

2019 年 4 月に 4 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 4 月 27 日)

Hi! Thank you so much for letting us know how was your experience during your stay. We're looking forward to host you again on your next visit.

10/10 (非常に良い)

Binet

2019 年 4 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 4 月に 1 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 4 月 23 日)

Thank you for leaving us your feedback.

8/10 (良い)

宿泊されたお客様

出張

2019 年 4 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Private - easy check-in. Easy to follow instructions.

2019 年 4 月に 4 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 4 月 9 日)

Hi! Thank you so much for letting us know how was your experience during your check in time. We hope that you had a great time during your stay. Looking forward to host you on your next visit to Calgary!

10/10 (非常に良い)

Jeffrey

出張, 小さなお子様連れの家族旅行, グループ旅行

2019 年 4 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Everything was excellent the gentleman was on time and showed us a quick tour of the place and gave us directions to the local sports arena. which were right around the corner

2019 年 4 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 4 月 8 日)

Hi Jeffrey, Thank you for taking your time leaving us your feedback. We're glad that you have enjoyed your stay with us. We're hoping to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

2019 年 3 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 3 月に 1 泊滞在

Cherylからの返信 (投稿日 : 2019 年 3 月 31 日)

Thank you for your feedback!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 3 月 28 日

良かった点 : 清潔度、施設のコンディションと設備

Such I great condo. Centrally located and Hans was so great to deal with

2019 年 3 月に 1 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 3 月 29 日)

Thank you so much for letting us know about your experience during your stay. Looking forward to be able to host you again on your next visit.

8/10 (良い)

宿泊されたお客様

出張, 小さなお子様連れの家族旅行

2019 年 3 月 4 日

良かった点 : スタッフとサービス、設備とサービス

Location was great as we were only meters away from the BMO and Saddle dome

2019 年 3 月に 1 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 3 月 7 日)

Thank you for choosing to stay with us and we're happy to know that our place is convenient place for your visit. Looking forward to host you again on your next visit.

10/10 (非常に良い)

宿泊されたお客様

2019 年 2 月 8 日

2018 年 12 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 4 月 1 日)

Hi, Thank you for taking your time leaving us your feedback. We're hoping to host you again on you next visit to Calgary, Cheers!

8/10 (良い)

B、BC, ca

2019 年 2 月 7 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Positives: Fancy, nice furnishings, very little wear on anything, Bed was comfortable, couch was comfy, Netflix + Amazon tv + good internet. Kitchen was quite decked out, you could cook almost anything (ok I didn’t see a slow cooker) with what was there. Very clean. Nice view, big city high rise version, of course. I enjoyed looking out at other people working, ha ha! Negatives: Single ply TP, ha ha! No tissues available, no hangers in either closet, not even the ones you can’t remove from the clothes rod; the tea spoons were cleaned out of the kitchen drawer (I’m ok with stirring my coffee with a knife); Night stand light had a black decorated shade, so a bit hard to read by; I couldn’t find the remote for the electric fireplace. The closet seemed to be a repository for unwanted furnishings and leftovers. My complaints are pretty small; I’d give it 4 stars.

2019 年 2 月に 2 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 2 月 8 日)

Thank you for leaving us you feedback about your experience during your stay. I Already have submitted your comments for us to be able to work on the lapses. Looking forward to host you again on your next visit.

10/10 (非常に良い)

宿泊されたお客様

2019 年 2 月 6 日

2018 年 12 月に 1 泊滞在

Princeからの返信 (投稿日 : 2019 年 4 月 1 日)

Hi, Thank you for taking your time leaving us your feedback. We're hoping to host you again on you next visit to Calgary, Cheers!

10/10 (非常に良い)

Jerry

2019 年 1 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great location , best gynm

The gym is by far the best I've ever seen ! Rooms very comfy and quiet except for the air conditioner rattled quite a bit. Subterranean Market across the courtyard is a great place to get a quick bit .

2019 年 1 月に 3 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 1 月 23 日)

Good Day! Thank you for letting us know that we were able to satisfy you during your stay. Looking forward to host you again on your next visit. Best regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行

2019 年 1 月 20 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The view is absolutely beautiful! The space is absolutely beautiful!! Would definitely recommend, my friends CANNOT stop talking about it! It's definitely going to be our regular "in-city" vacation spot. Amazing for the price as well!! Safe area, that's close to everything!

2019 年 1 月に 1 泊滞在

~Rachelからの返信 (投稿日 : 2019 年 1 月 22 日)

Hi! Thank you for leaving us your kind feedback. We're happy that you enjoyed your stay with us and we are excited to host you again on your next visit. :)

6/10 (普通)

宿泊されたお客様

2019 年 1 月 16 日

良かった点 : 清潔度、スタッフとサービス

The suite I was put in was completely different from the one I chose online. Disappointing.

2019 年 1 月に 1 泊滞在

Quinからの返信 (投稿日 : 2019 年 1 月 21 日)

We are sorry to hear that you didn't get the room that you reserved. There may have been a communication error between our site and Expedia's which caused this mishap. We will work hard to correct this issue so it doesn't happen again in the future. Thank you for your feedback.

10/10 (非常に良い)

宿泊されたお客様

2018 年 12 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2018 年 12 月に 1 泊滞在

Cherylからの返信 (投稿日 : 2018 年 12 月 19 日)

Thank you for your feedback!

4/10 (不満)

宿泊されたお客様

カップルで旅行, 家族旅行

2018 年 12 月 14 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : スタッフとサービス

We didn’t get the suite we thought we had purchased. We ended up with a lower priced room, not at all what was pictured. The beds were straight up wire springs and not comfortable in the least.

2018 年 12 月に 1 泊滞在

Princeからの返信 (投稿日 : 2018 年 12 月 15 日)

Hi, Thank you very much for taking your time writing this feedback. We are very sorry that you did not find the bed situation conducive with your needs, truly our extended apologies on this. Truly, we value your feedback and will do our best to improve. Your feedback does not go without attention, and we hope that we can host you again, and provide you with better service. Cheers!

8/10 (良い)

宿泊されたお客様

2018 年 11 月 30 日

良かった点 : 清潔度、客室の快適度

Great option and confortable

Great place. Will be nice to have a little more info regarding where and how to access the hot tub and gym. Will be nice to have cable TV or netflix - Fire TV is not a very good option :( All the rest is GREAT

2018 年 10 月に 2 泊滞在

Princeからの返信 (投稿日 : 2018 年 12 月 1 日)

Hi, Thank you for taking the time to leave us your feedback on your stay. We're glad that you have enjoyed your stay with us. Your feedback about our Fire(Stick) TV is much appreciated, we see this as an opportunity to improve our standards and service with our Guests. However, we hope that you will stay with us again in your next visit to Calgary, Cheers!

6/10 (普通)

宿泊されたお客様

2018 年 11 月 22 日

良かった点 : 清潔度、施設のコンディションと設備

The room was pretty good, not quite like the photos listed. The thermostat wasn't working in the room and I was unable to get ahold of the concierge after several attempts. This left the room at 26.5 degrees the entire time. Location was great and the underground parking was nice.

2018 年 11 月に 2 泊滞在

Cherylからの返信 (投稿日 : 2018 年 11 月 23 日)

10/10 (非常に良い)

Tradeshowtravel、Wilmington, DE

2018 年 11 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Absolutely wonderful! Easy access in a great location!

2018 年 11 月に 4 泊滞在

Princeからの返信 (投稿日 : 2018 年 11 月 14 日)

Hi! Thank you for taking your time leaving a feedback. We're glad that you enjoyed your stay in our Suite. We hope to host you again on your next visit to Calgary, Cheers!

10/10 (非常に良い)

Joanne

2018 年 11 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Love staying in these condos.

Amazing place to stay. Love the apartment style. Check in was much easier. Met me at the location (were a bit late) took me up to the room. Showed me around. The underground parking with my own garage door opener was excellent. The main bed was a bit soft but overall excellent.

2018 年 11 月に 1 泊滞在

Princeからの返信 (投稿日 : 2018 年 11 月 12 日)

Hi Joanne, Thank you for taking your time writing your feedback. We're glad that you're happy with your Stay with us. We hope we have the opportunity ti see you again next time you need a place to stay in Calgary, Cheers!

10/10 (非常に良い)

宿泊されたお客様

2018 年 10 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 10 月に 1 泊滞在

~Rachelからの返信 (投稿日 : 2018 年 10 月 17 日)

Thank you so much for your feedback and for staying with us. looking forward to host you again on your next visit.

10/10 (非常に良い)

Sarah、Edmonton Ab

2018 年 10 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

It was perfect for a night out! Suite was very nice and clean, beds were comfy, will definitely stay again! Better then expeceted

2018 年 10 月に 1 泊滞在

Rachelからの返信 (投稿日 : 2018 年 10 月 15 日)

Hi Sarah! We're happy to know that you enjoyed and that you were satisfied with our service during your stay with us. Looking forward to hear from you again on your next visit.

2/10 (非常に不満)

宿泊されたお客様

2018 年 10 月 3 日

2018 年 10 月に 1 泊滞在

Rachelからの返信 (投稿日 : 2018 年 10 月 11 日)

Thank you for your feedback.

10/10 (非常に良い)

Jeffrey

2018 年 9 月 30 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great Place to Stay with Awesome City Views

Great place, very roomy compared to a hotel at almost the same price. Will definately stay again.

2018 年 9 月に 1 泊滞在

Michaelからの返信 (投稿日 : 2018 年 10 月 5 日)

Thank you and we really appreciate your feedback. We are so glad that you enjoyed your stay. It was our pleasure hosting you. Cheers!

6/10 (普通)

宿泊されたお客様

2018 年 9 月 24 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

2018 年 9 月に 2 泊滞在

Suite Digsからの返信 (投稿日 : 2018 年 9 月 27 日)

Thank you for your review!

8/10 (良い)

宿泊されたお客様

2018 年 9 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 9 月に 1 泊滞在

Suite Digsからの返信 (投稿日 : 2018 年 9 月 21 日)

Thank you for your feedback!

6/10 (普通)

宿泊されたお客様

2018 年 8 月 21 日

良かった点 : 施設のコンディションと設備

気になった点 : 清潔度、客室の快適度

not clear on where to park before we arrived. and getting our luggage to the room was very complicated. could have been better. place was not very clean and we did not have tv for over half our stay.

2018 年 8 月に 2 泊滞在

Autumnからの返信 (投稿日 : 2018 年 8 月 30 日)

Thank you very much for your feedback. We are sorry to hear that things were not satisfactory! We take all guest comments seriously and will be looking into making improvements.

4/10 (不満)

CODY

2018 年 8 月 9 日

気になった点 : 清潔度、スタッフとサービス

DIRTY, CHEAP, BAD SERVICE

Pictures looked great. But was let down by the experience. Room wasn't clean, bedding was dirty spent a couple hours cleaning the place. Tried to call to get it rectified first but no answer. Left a message they never returned my call. Other than being met to get 1 key and access to the place I was unable to contact them. I asked for a second key but they never communicated with me. I guess if you can't get ahold of them they don't get complaints. I WILL NEVER STAY HERE AGAIN

2018 年 7 月に 2 泊滞在

Qからの返信 (投稿日 : 2018 年 8 月 16 日)

We apologise for the experience you had with us. Thank you for sharing your feedback. We work hard on providing the best customer experience, we will communicate what was said to our team. 1 set of keys is protocol since the condo boards only give out so many sets. It's hard to get more.

4/10 (不満)

Suk Man

2018 年 7 月 26 日

気になった点 : 客室の快適度

2018 年 7 月に 3 泊滞在

Autumnからの返信 (投稿日 : 2018 年 7 月 30 日)

Thank you for your review and sharing your issues privately. We hope that to see you again in the future

2/10 (非常に不満)

P、Canada

2018 年 6 月 16 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : スタッフとサービス

The staff at Suite Digs called to confirm when I would be arriving so I explained how & when I would arrive. Even though I had already confirmed they called twice more... The reservation showed as being for the “Keynote Two” property so I waited at the building for about 25 minutes and tried calling to see where they were but it was going to voice mail. Eventually a fellow called & told me that I was at the wrong building and should be at the one next door, “Keynote One”... so I walked over there. Once in the unit, the fellow asked for my ID & credit card so he could take a picture of both with his phone. I objected. He said it was their standard practice & they delete all copies after check out. I insisted that I would not allow a copy of my credit card so I suggested that he cancel my reservation & I find another place to stay. He said that I look trustworthy & he would let me stay without taking a photo of my credit card but that he would need a copy of my ID (still not okay, but I let it slide). The day before I was supposed to check out housekeeping tried to get in with their key but I had the lock on the door. I explained I had one more day, they insisted I was wrong & open the door... Checked my reservation & called Suite Digs who verified I was correct. Later that day, a woman unlocked the door and walked into my unit, when I announced myself (from washroom) she laughed & left and locked. I had Suite Digs put me in another unit but still felt uneasy...

2018 年 6 月に 4 泊滞在

Willからの返信 (投稿日 : 2018 年 6 月 19 日)

Good Afternoon, We are very sorry this was your experience! Truly we do not like to hear that anyone leaves our suites feeling dissatisfied or uneasy about the experience that they had! I will personally bring this up to our management team, and ensure that something like this never happens again. Truly, I am sorry and I hope despite it all you will give us another chance. Cheers

4/10 (不満)

Greg

2018 年 6 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Not the Suite I was Supposed to Get

Not sure who is at fault between Hotels.com and the operators at Suite Digs Keynote but the suite listed and what I was given was not the same one. Actually, it wasn't even the same building (sister building). The suite was clean but rather plain (not worth the money I had paid IMO), whereas the other suite I had chosen was much more furnished and inviting. However, parking is included for one vehicle. Note: the stall was at the bottom of the parkade, so it takes a few minutes to get out of the parkade. It's a big parkade. Hotels.com provided me a partial credit immediately, which I found satisfactory. If you choose to stay with one of the Suite Digs places, ensure you get the suite that you wanted. Ask about check out as well with the operators before booking, it's different than checking out of a hotel. I'll still use Hotels.com but I most likely won't use Suite Digs.

2018 年 6 月に 1 泊滞在

Quinからの返信 (投稿日 : 2018 年 6 月 9 日)

Good afternoon Greg, we apologise for the inconveniences you had during your stay with us. We've been working with Expedia/hotels.com to make sure things match on what our guests book. When the booking makes it to our system, we assume that's what you booked. The parking situation, there's nothing we can really do with that. All our suites in the Keynote building come with 1 parking stall. Where they are in the parkade depends on the suite. Thank you for your feedback.

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