ミニバー、セーフティボックス (室内)、デスク、遮光カーテン

ノボテル カイロ エアポートの口コミ

4 out of 5
ノボテル カイロ エアポート
Salah Salem Highway, Cairo

口コミ

7.2

良い

評価 10 - 1006 件の口コミ中 319 件が非常に良い" "
評価 8 - 1006 件の口コミ中 275 件が良い" "
評価 6 - 1006 件の口コミ中 152 件が普通" "
評価 4 - 1006 件の口コミ中 122 件が不満" "
評価 2 - 1006 件の口コミ中 138 件が非常に不満" "

7.6/10

清潔度

7.4/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

修�

2024 年 2 月に 3 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear ä¿ä? , Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atta ELDESSOUKY General Manager

10/10 (非常に良い)

Jun

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Jun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

8/10 (良い)

TOMOKO

2024 年 1 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear TOMOKO,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

10/10 (非常に良い)

Jun

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Jun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

10/10 (非常に良い)

Chika

2023 年 12 月に 3 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Chika,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

8/10 (良い)

kan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港から近く、次の日の朝早い時は非常に便利。 雰囲気がとても素敵。早くチェックインしてゆったり過ごすたいホテル
2023 年 11 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2023 年 11 月 15 日)
尊敬的 kan:感谢惠赐有关下榻 Novotel Cairo Airport 的宝贵意见。听到您对我们工作的肯定,十分开心。我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。谨启Yassmin YehiaGuest Relation

8/10 (良い)

Seunghun

2023 年 7 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Seunghum,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Donia Ghareb

6/10 (普通)

宿泊されたお客様

家族旅行
前泊にお勧め空港近くのホテル
翌日のフライトが早いので空港送迎サービスのある、こちらに宿泊しました
2023 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 13 日)
この度は、Novotel Cairo Airport でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。この度は、アンケートにご協力いただき、ありがとうございました。またのご宿泊を心よりお待ち申し上げております。ありがとうございました。

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス
最悪
こちらからお願いしないと部屋の清掃が無いみたい。 そんな話チェックインの時にも聞いていないし、部屋のどこにも書いていない。 夕方に部屋に戻ったので、シャンプーとボディーソープだけ持ってきてとフロント(レセプション)に伝えたが、持ってきてくれない。 再度お願いしたが持ってきてくれない。 エジプト人の同僚にホテルに電話してもらったが、持ってきてくれない。 対応したのはすべて女性(名前不明)。 結局レセプションまで行き、シャンプーとボディーソープを受け取った。とても★4とは思えない対応だった。
2021 年 8 月に 4 泊滞在

8/10 (良い)

Akiko

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
初めてのエジプト
部屋は綺麗でした。 スタッフもフレンドリーで荷物を 部屋まで持って来てくれました。 しかしWi-Fiの電波がとても弱いです。
2021 年 5 月に 1 泊滞在

2/10 (非常に不満)

wataru

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最低な対応
宿泊予定でしたが、エジプトの新型コロナウイルス拡大により、フライトのキャンセルと日本大使館からの旅行中止勧告により、延期にしました。 そこでホテルに事情を説明し、日にちの変更についてのお願いのメールを送りましたが、剣もほろろの対応で断られました。 今回の予約は、キャンセル不可の予約でしたが、世界的な不慮の事件ですし、エジプトに入国する事が出来ず、航空会社などは柔軟な対応をしているにも関わらず、このホテルの冷たい対応に呆れました。 少なくとも国際ホテルでは無いと思います。 今までも、何回か宿泊していますが、二度と泊まりません。
2020 年 3 月に 1 泊滞在
S.Fからの返信 (投稿日 : 2020 年 3 月 30 日)
Dear Valued Guest, We are really sorry to hear that you did not enjoy the experience team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned head departments for further investigation. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hassan FAHMY General Manager

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 12 月に 1 泊滞在
Atta ELDESSOUKYからの返信 (投稿日 : 2020 年 1 月 8 日)
Dear Valued Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta ELDESSOUKY General Manager

8/10 (良い)

Hideki、JAPAN

家族旅行
良かった点 : 清潔度、スタッフとサービス
空港へのシャトルバスが30分ごとにある。空港からホテルへは呼ばないと来ない。ホテルの中にだいたい何でもそろっている。設備は少し古くなっている。
2020 年 1 月に 1 泊滞在
Atta ELDESSOUKYからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Hideki, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta ELDESSOUKY General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
○とても美しいホテルだったこと。部屋が広かったこと。 ×部屋(建物)への案内がなかったこと。仕事が遅いこと。
2019 年 12 月に 1 泊滞在
Atta ELDESSOUKYからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Valued Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta ELDESSOUKY General Manager

10/10 (非常に良い)

Kawa、Kuwait

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Many Mosquito in Shower room . I think came from drainage. need pestcontrol.
2019 年 12 月に 2 泊滞在
Atta ELDESSOUKYからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Kawa, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Regards the mosquitos issue we would like to clarify that we have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence and we didn’t receive any comment before related to this concern. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta ELDESSOUKY General Manager

4/10 (不満)

宿泊されたお客様

2019 年 9 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 9 月 24 日)
Dear Valued Guest, We are really sorry to hear that you did not enjoy. We always look for ways to improve and your feedback are crucial to our future success. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Atta El Dessouky General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
きれくてよかったです。
2019 年 8 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 8 月 28 日)
Dear Valued Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Novotel Cairo Airport. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
30分毎に空港へのバスが発着となっていたが、22:30到着が15分遅れ、さらにすぐに出発せず、23:00の出発となった。 カイロ空港は、セキュリティが4つあり、搭乗まで非常に時間がかかるため、少し余裕があるはずが、ぎりぎりとなった。間に合っただけよかったが、
2019 年 8 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 8 月 28 日)
Dear Valued Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed to the head department and please rest assured that corrective actions have been taken to avoid the repetition of such issue in the future. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Atta El Dessouky General Manager

2/10 (非常に不満)

宿泊されたお客様

2019 年 5 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 6 月 6 日)
Dear Valued Guest, We are really sorry to hear that you did not enjoy the experience team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned head departments for further investigation. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Atta El Dessouky General Manager

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度
ただのトランジットステイならばOK,少し長めのステイだと 食事に困りますね。
2019 年 5 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 6 月 6 日)
Dear Valued Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely Atta El Dessouky General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
空港近くの高級ホテルながらリーズナブルな価格で泊まれるものの、無料と謳う空港リムジンバス、またホテル内で手配出来る観光ツアータクシーに付帯するチップが高く付いた。
2019 年 4 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 5 月 11 日)
Dear Valued Guest, Thank you for taking the time to share with us your recent stay at Novotel Cairo Airport. Thank you again to provide us with your feedback and I hope to hear from you soon. Atta El Dessouky General Manager

6/10 (普通)

宿泊されたお客様

2019 年 5 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 5 月 5 日)
Dear Valued Guest, Thank you for taking the time to share with us your opinion on your recent stay at Novotel Cairo Airport. Thank you again to provide us with your feedback and I hope to hear from you soon. Atta El Dessouky General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
空港までの往復が無料というのが大きいです。ただし空港からホテルまではホテルに連絡しないと到着ターミナルには来ません。バスは30分に1回なので、連絡後30分以内には拾ってもらえます。その際にはどのターミナルの到着か伝えればOKです。 ホテルは中庭がいい感じで、空港至近とは思えない感じです。
2019 年 3 月に 1 泊滞在
Atta El Dessouky からの返信 (投稿日 : 2019 年 3 月 27 日)
Dear Valued Guest, Thank you very much for taking the time to post your encouraging feedback online. It is our real thrill to know that you enjoyed your stay; with pleasure I shall share your gratitude to whole team who surely will be much more motivated with your praise. The entire team is looking forward to have the pleasure of hosting you gain soon. Atta El Dessouky General Manager

6/10 (普通)

Man

出張
良かった点 : 清潔度、スタッフとサービス
Avoid the hotel restaurant, Both for breakfast and dinner
2024 年 5 月に 4 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Ghaly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff
2024 年 5 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 (普通)

Melissa

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 (不満)

Vladimir

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
In our room 4129 the whole time was an air-conditioned hum, I guess from nearest facility. They know that and to cover it they give you a room with TV swich on and working air condition in the room,so youbwould not hear it.
2024 年 5 月に 2 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 (良い)

Vinod

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Poor shuttle service from airport. Had to take a cab
2024 年 5 月に 1 泊滞在
Hotel management からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Mr. Vinod,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 (良い)

Sharon、Gold Coast

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The Novotel was a welcome relief from the hustle and bustle of Cairo. The room was huge- in fact two rooms. It was quiet and clean with good facilities. The staff were very friendly and efficient. Especially Emir the waiter who looked after me.
2024 年 4 月に 2 泊滞在
Hotel management からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 (普通)

Ghazi、Modesto

2024 年 5 月に 2 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Nessym

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Honestly this is the BEST hotel I been to in Cairo and j cannot wait to come back
2024 年 4 月に 7 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Nessym,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parfait pour un cours séjour!
2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 3 日)
Madame/Monsieur Julie,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Cairo Airport.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursAtta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Abdulkader

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience!!
2024 年 4 月に 6 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Abdulkader,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

DITJON、Ioannina

2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Kenji

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pretty close to the airport, excellent staff and very nice accomodations. I strongly recommended
2024 年 4 月に 2 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Kenji,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I checked in last min to get away from a hotel I didn’t feel safe as a solo traveler at. This hotel is gated with some at the gate and a dog they walked around the car. At the door it’s a bag check like the airport very quick. Staff was fast with help and check in took about 2 mins bel hop took my things to my room for me. Hotel quite beautiful clean and nice will stay again. Free shuttle to the airport every 30 mins on time.
2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Janet,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta El Dessouky General Manager,

6/10 (普通)

Alejandro

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel was a little expensive for what they offer, but it was clean and the shuttle to the airport was good.
2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Alejandro,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 (不満)

Maurizio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Maurizio,Thank you for taking the time to tell us about your experience at Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Jennifer

2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Jennifer,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 (不満)

Danielle

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food. Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn’t easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler. The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the “tenderloin” beef was inedible. The “risotto” was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.
2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Danielle,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 (良い)

Jugdip

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient for airport
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Jugdip,Thank you for choosing Novotel Cairo Airport. We are delighted to hear that you found our hotel convenient for the airport. We look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager

10/10 (非常に良い)

Sebastian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, comfortable beds.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Sebastian, Thank you for your positive feedback regarding our clean and comfortable beds. We are delighted to hear that you had a pleasant stay. Best Regards, Atta El Dessouky General Manager

10/10 (非常に良い)

sue

良かった点 : 設備とサービス、施設のコンディションと設備
Very quick check in, close to airport and room very quiet, allowing for a good nights sleep.
2024 年 4 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear sue,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 (普通)

Mark

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Called for shuttle, was told to call shuttle ourselves and given number. This should not happen, staff at hotel should call shuttle for us. Second driver of shuttle did nothing except pick us up. We lifted our bags into truck, he sat. When we got to hotel he asked for tip. Pretty bad image for Novotel. Front desk check in Amr was great. Very efficient and helpful.
2024 年 3 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Mark,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Erin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The shuttle was easy to grab and liked that the bar was open 24/7. Rooms were clean and perfect for landing for a layover while facilities offered made you feel like you were at a resort rather than a ‘landing ground’. Prices were fair and would visit again
2024 年 3 月に 2 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Erin,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 (良い)

Ghazi、Modesto

2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Ghazi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 (非常に良い)

Cormac

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff
2024 年 2 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Cormac,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

2/10 (非常に不満)

Elie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible hotel. Much better options out there.
Horrible place and terrible people. Rude, obnoxious staff. Smelly, poorly managed and overpriced hotel.
2024 年 1 月に 1 泊滞在
Yassmin Yehiaからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Elie,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 (良い)

Augustus

2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Augustus,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,Atta El Dessouky General Manager