施設の正面

ヴァリ バイロンの口コミ

3 out of 5
ヴァリ バイロン
1 Lateen Ln, Byron Bay, NSW

口コミ

9.2

とても素晴らしい

評価 10 - 124 件の口コミ中 87 件が非常に良い" "
評価 8 - 124 件の口コミ中 24 件が良い" "
評価 6 - 124 件の口コミ中 9 件が普通" "
評価 4 - 124 件の口コミ中 2 件が不満" "
評価 2 - 124 件の口コミ中 2 件が非常に不満" "

9.2/10

清潔度

9.6/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

AYANO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Damoからの返信 (投稿日 : 2024 年 3 月 31 日)
Thanks for the review Anyo and 4 out of 5 is good but we love to be great so we look forward to your next visit and taking it up a notch. Cheers Damien

10/10 (非常に良い)

Satsuki

2024 年 2 月に 7 泊滞在
Brookeからの返信 (投稿日 : 2024 年 3 月 22 日)
Hi Satsuki,We are truly grateful for your 5/5 review! Your score and positive feedback mean the world to us.Kind regards,Brooke

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 7 泊滞在
Pacoからの返信 (投稿日 : 2024 年 2 月 27 日)
We appreciate your feed back and regret that your experience didn't fully meet your expectations. We value your input and will work on improving the mentioned aspects. We hope to have the opportunity to provide an enhanced experience on your next visit

10/10 (非常に良い)

Lydia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly staff especially Damien. Very clean everywhere.
2024 年 5 月に 1 泊滞在

8/10 (良い)

kylie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Damoからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Kylie, thanks so much for your review and we are glad you enjoyed the stay. Please come again soon and let us know :)CheersDamien

10/10 (非常に良い)

Teaghan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Damoからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Teaghan, thank you so much for your review, we gracefully accept your 5/5. Please come again soon and let us know when you are returning. We love returning guests. CheersDamien

8/10 (良い)

Susie

出張
Location
2024 年 5 月に 2 泊滞在
Brookeからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Susie,Thank you for taking the time to leave a review about your recent stay with us. We're delighted to hear that you had a positive experience overall during your time at our hotel. Kind regards,Brooke

10/10 (非常に良い)

Rachan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely folks at checkin made our stay comfortable and pleasant
2024 年 4 月に 1 泊滞在
Joannaからの返信 (投稿日 : 2024 年 4 月 26 日)
I'm delighted to hear that your experience with our check-in team made your stay comfortable and pleasant! We do our best to create a welcoming atmosphere, and it's wonderful to know that our efforts were appreciated. If there's anything else we can do to enhance your stay further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind regards, Joanna

10/10 (非常に良い)

Mathias

2024 年 4 月に 2 泊滞在
Damoからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Mathias. Thanks so much for your 5/5 review. We are so pleased that you enjoyed your stay with us so much. Please come again soon. Cheers Damien

10/10 (非常に良い)

Lorena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Special thanks to Damien and Tassilo for the nice check in and check out experience
2024 年 4 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 4 月 25 日)
Hi Lorena,Thank you for the 5/5 review! Damien and Tassilo will be thrilled to know their service made such a positive impact on your stay. We're grateful for your kind words and hope to welcome you back soon for another exceptional experience.

8/10 (良い)

Aleksander、Picton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
hotel situated in a dirty laneway !
2024 年 4 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 4 月 25 日)
Hi Aleksander,Thank you for sharing your feedback with us. we're sorry to hear about the aspects that didn't meet your expectations. Your insights are valuable, and we're actively working on improvements. We hope to welcome you back and provide an even better experience.

10/10 (非常に良い)

Jack

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very helpful, toilets and showers were clean and fresh
2024 年 4 月に 2 泊滞在
Pacoからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Jack,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel. We're committed to providing exceptional service and look forward to welcoming you back soon.

6/10 (普通)

Robert

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
The room was nice. Staff didn’t clean our room.
2024 年 4 月に 2 泊滞在
Brookeからの返信 (投稿日 : 2024 年 4 月 15 日)
Hi Robert,Thank you for sharing your experience with us. We aim to maintain a high standard of cleanliness and typically and only providing cleaning services for longer stays. For shorter stays, we don't offer daily cleaning services to minimize disruptions during your time with us. We appreciate your feedback and will ensure that our staff communicates this clearly to our guests going forward. Kind regards,Brooke

10/10 (非常に良い)

Alicia

2024 年 4 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 5 月 4 日)
HI Alicia,Thank you so much for the glowing review! It's fantastic to hear that you had such a positive experience.Kind regards,Brooke

10/10 (非常に良い)

Prapti

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a lovely place but should've been made clear that it's a hostel and not a hotel.
2024 年 4 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Prapti,Thank you for your feedback! We're delighted that you enjoyed your time with us. We understand the importance of clear communication, and we apologize for any confusion. Our property is designed as a hostel/hotel hybrid, offering the best of both worlds. We'll make sure to highlight this unique aspect in our descriptions moving forward. Your input is valuable to us, and we look forward to hosting you again soon!Kind regards,Brooke

10/10 (非常に良い)

Leonardo Katsumi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great
2024 年 3 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Leonardo,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to seeing you again soon!Kind regards,Brooke

10/10 (非常に良い)

Lindsey

2024 年 3 月に 3 泊滞在
Damoからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Lindsey, thank you so much for your 5/5 review. We are over the moon that you had such a great experience with us. Please come again soon and let us know as we can't wait to welcome you!! CheersDamien

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, Brooke was really helpful ! Rooms are great and very spacious. Balcony is a plus. A lot of free amenities and events such a massages, movies, boxing classes, etc… Great stay overall !!
Joannaからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Adam,Thank you for your kind words! We're delighted that you enjoyed your stay with us, especially Brooke's helpful service, spacious rooms, balcony, and our complimentary amenities and events. We look forward to hosting you again soon!Kind regards,Joanna

6/10 (普通)

Lea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Damoからの返信 (投稿日 : 2024 年 3 月 24 日)
Hi Lea, thanks for your review and 3 out of 5 is not bad. We are always shooting for the stars here at Vali Byron so please get in touch upon your next visit as I am confident, we can deliver a 5/5 score next time. Thanks and we hope to see you again soon. Damien

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス
Exceptional room
2024 年 3 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 3 月 13 日)
Hi Peter.Thanks for the awesome feedback on the room! We're so glad you enjoyed it. Looking forward to having you back soon!Kind regards,Brooke

10/10 (非常に良い)

Victoria

2024 年 3 月に 3 泊滞在
Brookeからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Victoria,Thank you so much for taking the time to leave such a wonderful 5/5 review! We are thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Kind regards,Brooke

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great accommodation. I stayed across from the women’s washroom and it had a squeaky door. The 6 bed room had a fridge and tv in it, which was very convenient.
2024 年 3 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 3 月 13 日)
Hi Angela,Thank you for your feedback! We're glad to hear that you enjoyed your stay with us overall. We apologize for any inconvenience caused by the squeaky door; we'll make sure to address that promptly. It's fantastic to hear that you found the amenities in the 6-bed room convenient. We hope to have the opportunity to welcome you back in the future!Kind regards,Brooke

10/10 (非常に良い)

Phoebe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay here was amazing and the staff could not have done a better job at making us feel welcome. The place was clean and very well decorated with really good air con and facilities. The staff were so friendly and they had organised free events for guests most days of the week. We wish we had stayed longer so we could attend them all! They had group walks, a BBQ, trivia night and free boxing classes ect. We attended the walking tour to the lighthouse at sunrise free of charge and even bought us all a coffee/pastry afterwards. If returning to Byron bay I wouldn’t even think about staying anywhere else.
2024 年 3 月に 2 泊滞在
Damoからの返信 (投稿日 : 2024 年 3 月 7 日)
Phoebe, thank you so much for your review!! Honestly, it has nearly brought a tear to my eye. We are sincerely so happy that you loved your stay so much. We are building something special here at Vali and we just want to create insanely awesome experiences for our guests. We are over the moon you had the chance to experience them. Please come back again soon, we miss you already. Cheers Damien

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the room was really well set out with nice decor nice comfy bed tv with choices for watching movies. Nice balcony small fridge. Place was great for someone wanting thwir own room snd those wanting to share had big kitchen area and terrace. My room was far from the shared dorms bsthrooms etc which was great.
2024 年 2 月に 2 泊滞在
Damoからの返信 (投稿日 : 2024 年 3 月 8 日)
Hi Deborah. Thanks so much for your review and we are so happy that you enjoyed your stay with us. We are one big happy family at Vali and would love to have you back asap so please come back. We can't wait to welcome you again. Cheers Damien

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I have nothing to complain about, this is a really nice hostel/hotel. The ensuite room has a big tv that you can connect to the room. The staff was very friendly and helpfull. Noice fromboutside was very loud on a Friday night but that is expected when you live in the centre of Byron. I recommend!
2024 年 3 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hostel/hotel.It's wonderful to know that you found our ensuite room comfortable and appreciated the amenities such as the big TV that you could connect to. We are also glad that our staff members could assist you efficiently during your stay. Providing excellent service and ensuring our guests feel welcomed is always our top priority.We understand that staying in the center of Byron can sometimes come with the trade-off of lively surroundings, especially on Friday nights. We appreciate your understanding regarding the noise and are pleased that it did not overshadow your positive experience with us.Thank you for recommending us, and we look forward to welcoming you back during your future visits to Byron.Warm regards,

10/10 (非常に良い)

Miho

2024 年 3 月に 1 泊滞在
Damoからの返信 (投稿日 : 2024 年 3 月 24 日)
Hi Miho, thanks for leaving a review and we are so happy to get a 5 out of 5 score. Please come again soon and we can't wait to welcome you back. Cheers Damien

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and lovely place
2024 年 2 月に 1 泊滞在
Damienからの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Monica, thank you for a lovely review. We are so glad you enjoyed your stay at Vali, and we look forward to welcoming you back.CheersDamien

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic. I stayed in one of the private rooms - I’d highly recommend Vali to anyone visiting Byron Bay.
2024 年 2 月に 5 泊滞在
Pacoからの返信 (投稿日 : 2024 年 2 月 27 日)
Hi Sean,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel. We're committed to providing exceptional service and look forward to welcoming you back soon.

10/10 (非常に良い)

Niklas

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在
Damoからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Niklas. Thank you so much for a 5 out of 5 score!! We are so glad you enjoyed your stay with us. Please make sure you come back again soon and let us know. Cheers Damien

10/10 (非常に良い)

Carolin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Viel Platz und große Aufenthaltsbereiche
Vali ist ein neu eröffnetes, großartiges Hostel mit hohem Standard. Die Betten haben Vorhänge, die Einrichtung ist hübsch. Große Terrasse und Balkon an jedem Zimmer.
2024 年 2 月に 3 泊滞在
Pacoからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for taking the time to leave such a wonderful review! We're delighted to know you had a fantastic experience during your stay. Your kind words motivate us to continue delivering exceptional service. We can't wait to host you again.

10/10 (非常に良い)

Matias

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Damienからの返信 (投稿日 : 2024 年 2 月 15 日)
Hi Matias. Thanks so much for your positive review. Make sure you hit us up upon your next stay as we would love to host you again. CheersDamien

8/10 (良い)

Nikola

カップルで旅行
Good property, very very good location but other than that it’s just ur standard room
2024 年 2 月に 3 泊滞在
Atからの返信 (投稿日 : 2024 年 2 月 13 日)
Hey, thanks a bunch for your feedback! Glad you liked our prime location. We're always looking for ways to improve, so your input is super valuable. If there's anything specific you think we could do better, feel free to drop us a line. Hope to host you again soon!kind regards Atakan at Vali

8/10 (良い)

Gemma

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This hostel is in a great location and overall rooms and facilities are clean. Although having fridges and tables in the dorm rooms encourages people to eat there which can make this area feel messy and unclean. Curtain rail fell down as I was holding it, luckily just missed the head of the person who was stood below! Also didn’t find it a very social hostel as a solo traveller, not many events/activities were put on by the hostel so hard to met people.
2024 年 2 月に 3 泊滞在
Atからの返信 (投稿日 : 2024 年 2 月 13 日)
Hey! Thanks a bunch for sharing your thoughts! Thrilled you liked our location and found things clean. Totally get your point about the dorm setup; we'll look into ways to keep it tidy. Yikes on the curtain incident – glad everyone's okay! We're all about creating a social vibe, so we'll brainstorm some cool events to spice things up. Hope you give us another shot! Safe travels

10/10 (非常に良い)

Henriette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked the private room suite, and it was very clean and spacious. It had enough storage for two people, and the bathrooms were clean as well. We asked for a hairdryer to be added to the room, and the team was very accommodating. They offered a free boxing class for guests, which is great for boosting physical fitness. The staff and management team were amazing! They are easy to get along with and great to have a chat with. Special mention to Damien and Medard for making our stay an unforgettable experience.
2024 年 2 月に 2 泊滞在
Damienからの返信 (投稿日 : 2024 年 2 月 11 日)
Hey Henriette. Thank you so much for leaving such a detailed review AND we are over the moon you gave us 5/5. This is incredible, make sure you stay in touch and we can't wait to see you upon your next visit. CheersDamien

10/10 (非常に良い)

Matias

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Place to stay
Great place to stay in Byron Bay, friendly staff and clean rooms
2024 年 2 月に 1 泊滞在
Damienからの返信 (投稿日 : 2024 年 2 月 11 日)
Thank you so much Matias for taking the time to leave a review. We are over the moon you had a 10 out of 10 stay. We look forward to your next visit. CheersDamien

6/10 (普通)

Vicky

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
It looks like a really nice hostel but it’s lacking the essentials. The beds have curtains but they don’t go all around and are lumpy. No individual lights, power sockets or towels which you’d expect given the price. Bathrooms were clean however sometimes no loo roll for hours. The free bbq was great but some music or games would have made it more social. There’s outdoor space they could be making use of. Reception staff were lovely and very helpful. I would stay again.
2024 年 1 月に 3 泊滞在
Pacoからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for sharing your feedback with us. we're sorry to hear about the aspects that didn't meet your expectations. Your insights are valuable, and we're actively working on improvements. We hope to welcome you back and provide an even better experience

10/10 (非常に良い)

Alison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff.
2024 年 1 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
HI Alison,Thank you for your positive review! We're thrilled you enjoyed your stay at Vali Byron. Your feedback means a lot to us, and we hope to welcome you back soon.

6/10 (普通)

JIAYING

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Jiaying,Thank you for your wonderful review! We're delighted you had a great experience with us, and we can't wait to host you again.

10/10 (非常に良い)

TAKASHI

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love their fashionable lobby. Especially couches.
2024 年 1 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Takashi,Thank you for your wonderful review! We're delighted you had a great experience with us, and we can't wait to host you again.

10/10 (非常に良い)

TAKASHI

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and stylish accomodation. All staff are friendly. I strongly reccomend.
2024 年 1 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Takashi,Thank you for your positive review! We're thrilled you enjoyed your stay at Vali Byron. Your feedback means a lot to us, and we hope to welcome you back soon.

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice staff and great location
2024 年 1 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Paul,Thank you for your positive review! We're thrilled you enjoyed your stay at Vali Byron. Your feedback means a lot to us, and we hope to welcome you back soon.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Modern and clean hostel! Really enjoyed my stay and the staff is really friendly!
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Daniel,Thank you for your positive review! We're thrilled you enjoyed your stay at Vali Byron. Your feedback means a lot to us, and we hope to welcome you back soon.

10/10 (非常に良い)

Nicole

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is in the perfect location, right in town centre! Parking is only $15 and multiple entry in and out of the car park. Joanna on the front desk was so helpful and friendly. Will absolutely be staying here again next time Im in Byron!
2024 年 1 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Nicole,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel. We're committed to providing exceptional service and look forward to welcoming you back soon.

10/10 (非常に良い)

Debra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great 2 day stay. Mix up about free parking, hotels.com got it wrong. But, great location, clean rooms, high end equipment and shampoo etc. Cant fault this hotel. Didnt realise they had dorms so basically a hostel but no noise. Thank you Damian the manager, we will return
2024 年 1 月に 2 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Debra,Thank you for taking the time to leave such a wonderful review! We're delighted to know you had a fantastic experience during your stay. Your kind words motivate us to continue delivering exceptional service. We can't wait to host you again.

4/10 (不満)

Isabelle

気になった点 : 清潔度、施設のコンディションと設備
Nicht empfehlenswert
Man findet keinen Platz für seine Sachen im Kühlschrank. Die Küche ist immer dreckig und unordentlich. Es gibt im Zimmer für 8 Betten 4 Steckdosen und es roch im Zimmer nach Knoblauch. Schlechtestes Hostel indem ich bisher war.
2024 年 1 月に 3 泊滞在
Luke からの返信 (投稿日 : 2024 年 1 月 22 日)
Hi Isabelle and I appreciate your view on the kitchen. We took over ownership of the property a week before xmas and naturally at that time, we weren't able to purchase the fridges required. Based on feedback from our guests over this period we have purchased and this week we will receive, 2 x 2 large glass door commercial fridges solely for the guest kitchen operation. This will absolutely alleviate any storage and volume concerns encountered so a positive step in the right direction. We also have 2 x Public Area cleaners on daily and clean and inspect the kitchen a minimum of 5 times daily. I hope you can return at some stage to see the change. Luke Harley - General Manager

10/10 (非常に良い)

Alex

2024 年 1 月に 1 泊滞在
Pacoからの返信 (投稿日 : 2024 年 1 月 24 日)
Hi AlexThank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel. We're committed to providing exceptional service and look forward to welcoming you back soon.

6/10 (普通)

Kiki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Be aware that you have constant door slamming which is a major problem if you want to sleep! It’s loud and stops late at night and starts again early. Pity. The room we had was tiny but clean . Bathroom products very nice! Super close to centre…
2024 年 1 月に 1 泊滞在
Brookeからの返信 (投稿日 : 2024 年 1 月 19 日)
Hi Kiki,Thank you for taking your time to leave a review and for choosing Vali Byron for your stay. It is always so nice to receive such positive comments on our location, cleanliness and our amenities. We are so sorry to hear about the incident with the doors. We will make sure to share this with our team and see what we can do to improve.Thanks again for staying with us and we look forward to welcoming you again in the future.Kind regards,Brooke

10/10 (非常に良い)

Mia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff and perfect room
2024 年 1 月に 2 泊滞在
Brookeからの返信 (投稿日 : 2024 年 1 月 19 日)
Hi Mia,Thank you for taking your time to rate your experience. We appreciate your feedback and are happy to hear you enjoyed your perfect room and all the lovely staff we have here.We look forward to welcoming you back in the future. Kind regards and safe travels.Brooke

10/10 (非常に良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing staff
2024 年 1 月に 2 泊滞在
Brookeからの返信 (投稿日 : 2024 年 1 月 19 日)
Hi Kevin,Thank you for taking the time to leave a review.We feel the same way too about the staff!We are looking forward to welcoming you back in the future.Kind regards,Brooke

2/10 (非常に不満)

Pheobe

家族旅行
良かった点 : 設備とサービス
It was absolutely terrible the other guests were so loud until at least 245am I had no sleep and absolutely so annoyed and angry at the fact that I paid a lot of money to not even beable to sleep , never again !!!!!’
2024 年 1 月に 1 泊滞在
Luke からの返信 (投稿日 : 2024 年 1 月 22 日)
Hi Phoebe and we absolutely respect your view and feedback on your stay with us. There is no dancing around the fact we had a room near your that caused yourself and some other guests inconvenience on this night. We do all we can to minimise these occurences, including 24hr reception and floor presence. On this occasion I can confirm for you that while we can't take back what occured, we did ask these guests to vacate the premises the following morning to ensure it was not repeated and to display to our guests we treat these occurences genuinely and seriously to prevent recurrence. We will not tolerate this level of noise or disturbance for the many others who do the right thing, assuring you of a professional and necessary actions to the minor volumes that don't respect others. I trust you will give us another chance should you be able to return so we can recreate your impression of our product with guest experience. Luke Harley - General Manager