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グランド パレス ホテル ブトゥアンの口コミ

3 out of 5
グランド パレス ホテル ブトゥアン
C.T. Montalban Street, J.P. Rizal, Butuan

口コミ

8.0

とても良い

評価 10 - 57 件の口コミ中 21 件が非常に良い" "
評価 8 - 57 件の口コミ中 19 件が良い" "
評価 6 - 57 件の口コミ中 13 件が普通" "
評価 4 - 57 件の口コミ中 3 件が不満" "
評価 2 - 57 件の口コミ中 1 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

Loreto Jr.

2022 年 12 月に 3 泊滞在

8/10 (良い)

san、kyoto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The shower is broken no falling water maybe . I stay for one week the breakfast meal is always the same
2018 年 4 月に 7 泊滞在
merrellからの返信 (投稿日 : 2018 年 5 月 24 日)
Thank you :) hope to see you again. and hope you could give us a review at tripadvisor.com

2/10 (非常に不満)

KANNO、Japanese

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I cannot check in oly early morning arrival.
I wrrible as kept waitng for seven hours. I changed the room but it was treated as canceled instead of the difference amount it is a terribie hotel.
2017 年 9 月に 2 泊滞在
fatからの返信 (投稿日 : 2017 年 11 月 10 日)
sorry for the late check-in sir because we were fullybooked on those dates.

6/10 (普通)

Michael、Ocoee

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The pool was nice. The kids really enjoyed it. The beds are too small. The information from Expedia is incorrect. Children are 10 & under not under 18 so we had to book extra rooms since they conside 11 year olds adults.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Emelita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place really like it
2023 年 12 月に 1 泊滞在

6/10 (普通)

Dennis

家族旅行
良かった点 : 清潔度、スタッフとサービス
Not 5 star
Hotel is nice elevator went out had to use stairs had to pay to use pool towels were lacking no hand towels wash rags had to use towels for pool
2023 年 12 月に 1 泊滞在

6/10 (普通)

Johnny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Very good security
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

ariel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Safe
2023 年 10 月に 1 泊滞在

8/10 (良い)

Rolina

良かった点 : 清潔度、客室の快適度
Need to change the shower and the toilet door is very difficult to open.
2023 年 9 月に 1 泊滞在

8/10 (良い)

Ronald

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 21 泊滞在

10/10 (非常に良い)

Scott

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Value!
Big Rooms, Nice Pool, Cold AC and HOT WATER!! could use more foreign friendly breakfast options though.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Leonardo Jr.

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We Enjoyed ours stayed
This my second stay at the Hotel so far everything is great. Foods it's good, swimming pool fine, reception was accommodating upon check in and C/out. I'll recommended to my friends.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在

6/10 (普通)

Jonathan

カップルで旅行, 家族旅行
良かった点 : スタッフとサービス
Staff was friendly, the onsite breakfast and meals were good. Room was very dated, late 70's early 80's feel, only one of the TV's had a working remote, the toilet did not flush properly and the shower pipe kept popping out of the wall and so we had to hold it together to use the shower. The cockroaches were a concern but the fridge was clean and so we just kept all food items in there. The bed was comfortable and the room was cleaned when asked, overall this is an ok place to stay and if necessary I would stay here again.
2023 年 4 月に 7 泊滞在

8/10 (良い)

Alberto

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I like the friendly staff. What I don’t like is the housekeeping. Never change some of the dirty towels
2023 年 2 月に 9 泊滞在

10/10 (非常に良い)

Christopher

8/10 (良い)

Donnovan

良かった点 : 清潔度、スタッフとサービス

10/10 (非常に良い)

Myron

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place. Lots of rules, procedures, and rigidity especially since we were about the only ones there; and they had to know exactly who we were. But I would go back. Breakfast was good.
2023 年 1 月に 1 泊滞在

6/10 (普通)

Fr. Athanasius

2022 年 11 月に 2 泊滞在

8/10 (良い)

Donnovan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property and staff were very nice
2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Steven

2020 年 11 月に 8 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mr
My stay was fantastic - service was real good. Any concerns were immediately looked after. Only minor issues were the wifi was tough to connect to at times and although the breakfast was good the food was cold.
2021 年 3 月に 1 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mr
Everything was good. Only minor complaints were that the wifi was tough to connect to at times and the breakfast served was good, but the food was cold.
2021 年 3 月に 1 泊滞在

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mr
Everything was good, although the wifi at times was tough to connect too.
2021 年 3 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

2020 年 9 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
It was so disappointing and scary to wake up because there was a blackout in the whole city and it took maybe an hour before their generator worked. I was so worried for my 1 year-old daughter because she has asthma. And when I called the front desk, I found it impolite that the lady I was talking to was getting the answers from somebody else.
2019 年 10 月に 1 泊滞在

8/10 (良い)

Vaughan

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly,but don't go swimming
I had a wonderful stay at the palace the guards the reception the house keepers,kitchen staff,all awesome, the only let down the poolman needs to clean the pools,horrible letting the team down mate
2019 年 8 月に 6 泊滞在

8/10 (良い)

Mitchell Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 1 泊滞在

6/10 (普通)

Bernardino

良かった点 : 客室の快適度
2019 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The restaurant had great pizza but loud in dinning room. so we had it sent to room
2019 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 1 月に 1 泊滞在

6/10 (普通)

Wallace

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Want to stay in the same room
I will give 3 stars to them, because I can't connect their wifi, and shower have no hot water. They are friendly, and the breakfast is very delicious. But they transfer me to a different room each day, was there 3 nights and all in a different room.
2018 年 11 月に 2 泊滞在

8/10 (良い)

Michael

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在

8/10 (良い)

Fabio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Too much security!!
The hotel I booked was a basic twin bed room, priced accordingly, even though it had no windows, there was still some noise heard from outside traffic in the morning. I think the noise came through a small access door below the a/c unit. The other thing that felt awkward was the security at the lobby..They had armed guards with metal detector just like the airports...Yes its ”Better safe than sorry”, maybe its good to have all tgat security but for a hotel,,,it does sends out possibly the message that the area is very unsafe. I really didn’t feel unsafe in the area but walking (7-10min) to to main avenue might might be scary to dome guests. They do provide a good SUV shuttle for the airport that I used, with a professional driver. Decent breakfast was included. Dinner buffet on Friday was typical Filipino food, not many choices, but not expensive and it tasted good. They have a nice swimming pool. Staffs were cordial and friendly. Hotel was cleaned and the room bed was comfortable to sleep. I would recommend the hotel to others, but management really need to explain why all that security is needed..If there is a good reason for the protection of their guests,,,I would accept that,,but please do respond to me on that. You have my email address on file. Please reply there.
2018 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2018 年 9 月に 3 泊滞在

10/10 (非常に良い)

John、Delaware

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff, comfortable, beautiful room, nice pool, breakfast buffet. Highly recommend!
2018 年 8 月に 7 泊滞在

6/10 (普通)

宿泊されたお客様

2018 年 7 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Hotel staff slow to respond to complaints
Their bathroom has leaking, though its new. We convey the problem to them early morning, until we went back late at night the problem was still there hence we asked to be transferred to another room, much to our inconvenience.
2018 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 5 月に 1 泊滞在
merrelからの返信 (投稿日 : 2018 年 5 月 24 日)
Thank you :) hope to see you again. and hope you could give us a review at tripadvisor.com

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Goed hotel centraal gelegen
Hotel ligt goed ten opzichte van shoppingmalls Gied zwembad, zeker tov andere in Butuan
2018 年 5 月に 2 泊滞在
merrellからの返信 (投稿日 : 2018 年 5 月 24 日)
Thank you :) hope to see you again. and hope you could give us a review at tripadvisor.com

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
overall are excellent, nothing to complaint, from the guard to the front desk staff, very helpful, definetely i will recomend this hotel....thank you grand palace
merrellからの返信 (投稿日 : 2018 年 5 月 24 日)
Thank you :) hope to see you again. and hope you could give us a review at tripadvisor.com

6/10 (普通)

Barton

Clean and comfortable but plan on eating elsewhere
Not a lot of nice hotels to choose from in this area. This is probably one of the nicer hotels. Staff is very friendly, the lobby and rooms are clean and fairly comfortable (had A/C problems but they got resolved) but breakfast buffet is terrible. 4 dishes served in warmers turned off so all food is cold. Very limited food choice but at least they had brewed coffee.
merrellからの返信 (投稿日 : 2018 年 4 月 6 日)
Thank you for your review, we will improve our breakfast choices

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Terrible experience
Our stay was two adults and one 9 year old kid in one room and the booking confirmation from Hotels.com shows breakfast is included. When checking in, the reception told me we are having extra bed and will prepare it soon and i told her yes thanks. But when checking out, they charged me extra bed fee. I told i was not told about that at all and it's prepared by the hotel without my asking then she asked the last night staff and removed the bill for bed. Instead she suddenly ask me to pay for the extra breakfast fee even their bill doesn't show it at all as if it's a kind of revenge. I told her to check the confirmation from Hotels.com telling breakfast is included for 3 of us. She just said just ok they'd cut off the breakfast and bed fee with no apologize at all. It's a kind of cheating and the managing operation is terrible, far from the normal hotel management.
2018 年 2 月に 1 泊滞在
merrellからの返信 (投稿日 : 2018 年 4 月 6 日)
Thank you for your review :) Were very sorry about that, we'll make sure it wont happen again.

10/10 (非常に良い)

Graham & Gertru、Australia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our Experience
Very comfortable and spacious rooms Ecelellent breakfast Staff very friendly and accomodating A credit to Butuan
2018 年 2 月に 1 泊滞在
merrellからの返信 (投稿日 : 2018 年 4 月 6 日)
Thank your for your review sir, hope to see you again :) and hope you could give us a review at tripadvisor.com :)

10/10 (非常に良い)

Roel、Singapore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cozy place to stay in Butuan.
Nice hotel. Very cozy and clean. Staffs were approachable and helpful. The place is in the heart of a city. Near in Gaisano amd Robinson place. Thumbs up!!!!
2018 年 1 月に 1 泊滞在
merrellからの返信 (投稿日 : 2018 年 1 月 31 日)
Thank you for your review! you you could give us one at tripadvisor too :) see you soon