The hotel was beautifully decorated for Christmas and the lobby looked lovely. The staff were more than pleasant and helpful BUT there was no hot water in the shower – this was a major shock and inconvenience.There was only one hand towel in the room although there were two bath towels
The television did not work (despite valiant efforts by the woman on duty that night), nor did the televisions in several other rooms work. One had to goo the reception desk to get the wifi code because the one given over the phone from reception did not work. The receptionist then input the correct wifi code and explained that the codes had to continually change for security reasons (school children in the lobby). The fruit salad at breakfast was utterly tasteless, the orange juice lacked any flavour, and the coffee was not very good. The brown bread was excellent while the Danish pastries were overcooked and over iced. The smoked salmon pieces looked like they were totally dried out. I told all of that to reception when leaving and was told that the general manager would phone me - a few weeks later, I have not heard a word. I'm very disappointed, for me and for exceptionally good staff.