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ホーム2 スイーツ バイ ヒルトン アマースト バッファローの口コミ

3 out of 5
ホーム2 スイーツ バイ ヒルトン アマースト バッファロー
3820 Ridge Lea Rd, Buffalo, NY

口コミ

8.8

非常に良い

評価 10 - 1006 件の口コミ中 599 件が非常に良い" "
評価 8 - 1006 件の口コミ中 256 件が良い" "
評価 6 - 1006 件の口コミ中 64 件が普通" "
評価 4 - 1006 件の口コミ中 41 件が不満" "
評価 2 - 1006 件の口コミ中 46 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Hiroki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Tetsuya

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Scottからの返信 (投稿日 : 2022 年 7 月 16 日)
Thank you for your perfect score review. We hope to see you back soon.

8/10 (良い)

Patricia

ペット同伴の旅行, 家族旅行
Overall the stay was great. Breakfast foods were good but the breakfast area was quite dirty towards the end of the breakfast hours. Although The issue was resolved, the room was not as cleaned as we would hope. Pulling out the sofa bed revealed a pee stained mattress pad as well as crumbs and dust under the couch that looked like it had been there a while.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was close to University of Buffalo and the food was reallly good. The one thing was that the receptionist checking us looked down at her keyboard while talking to me.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Sara

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was fantastic. Loved that we could separate the king bed from the fold out couch for a little privacy. Only con was the $250 hold. I was expecting $50 as that seems to be the norm and was a bit shocked when I found out it was $250
2024 年 5 月に 1 泊滞在

6/10 (普通)

Amy

家族旅行
Fui a visitar las cataratas del Niagara con mi Familia. La atención fue muy mala desde que llegamos, la habitación estaba sucia, el baño especialmente y adicional a esto al dormir nos conseguimos con dos garrapatas ( pulgas de perro) en la cama. Al siguiente día hablé con la recepcionista del hotel y su respuesta fue bastante cortante sin darnos ningún tipo de solución efectiva a nuestro reclamo. No me gusto el hotel y no volvería. Tampoco lo recomiendo.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sofia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Tonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the welcoming feeling from the staff. I would definitely stay here again
2024 年 5 月に 3 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 22 日)
Tonia, Thank you for your recent stay here at Home2Suites by Hilton. We are happy to hear that you enjoyed your stay here. We hope to see you again soon!

8/10 (良い)

Penny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great value and convenient
2024 年 5 月に 3 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 22 日)
Penny, Thank you for your recent stay here with us sat the Home2Suites by Hilton. We are glad to hear you enjoyed your stay here with us and we hope to see you again soon!

10/10 (非常に良い)

Frank、Malverne

家族旅行
良かった点 : 施設のコンディションと設備
Clean and roomy
2024 年 5 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 22 日)
Frank, Thank you for your recent stay here at Home2Suites by Hilton. We appreciate your business and we hope to see you again soon!

4/10 (不満)

Kokab

家族旅行
良かった点 : 設備とサービス
We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Baidmati

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was cleaned and very suitable
2024 年 5 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 22 日)
Baidmati, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your honest feedback and we are thrilled you enjoyed your stay and we can't wait to see you again!

6/10 (普通)

Becky

小さなお子様連れの家族旅行
Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.
2024 年 5 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 22 日)
Becky, Thank you for your recent stay here at the Home2Suites by Hilton. We are truly sorry that you did not enjoy your stay. We hope you will give us another chance in the future.

10/10 (非常に良い)

Bryan

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 16 日)
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast options could have been more appetizing.
2024 年 5 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 16 日)
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. Thank you for your honest feedback, we are currently adding new and diverse options to breakfast. We hope to see you again soon!

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk staff was welcoming and helpful. Great hotel location.
2024 年 5 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 16 日)
Joseph, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are so glad you enjoyed your stay and we hope to see you again soon!

8/10 (良い)

Dudlime

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient clean stay
2024 年 5 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 16 日)
Dudlime, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 (非常に良い)

Brenda、Uhrichsville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had wonderful stay, the breakfast was amazing they had everything you would want to eat and then some. Pet friendly i loved that. Parking and getting your luggage cart was convenient. Most Definitely would stay at Hilton Home2 hotels
2024 年 5 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 16 日)
Brenda, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to stay 👌
2024 年 5 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 11 日)
Juan, Thank you for your stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

6/10 (普通)

Joe

家族旅行
breakfast was slow and not very good. room wasn’t very clean hotel has electric charging stations
2024 年 5 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 6 日)
Joe, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are truly sorry that we missed the mark with our complimentary breakfast. Thank you for your honest feedback as will use this to improve. We hope you will give us a chance again in the future!

10/10 (非常に良い)

Yesenia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean
2024 年 5 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 6 日)
Yesenia, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

8/10 (良い)

mary lynn

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 6 日)
Mary Lynn, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 (非常に良い)

Shawnee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 6 日)
Shawnee, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 (非常に良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff at front desk were very welcoming and rooms were clean. Pillows could use some replacement but everything else was good.
2024 年 4 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 1 日)
Jessica, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your business and want to thank you for your honest feedback. We are thrilled you enjoyed your stay, and we do apologize about the pillows. We hope to see you again soon!

8/10 (良い)

Melquisedec

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 4 月に 1 泊滞在
Natashaからの返信 (投稿日 : 2024 年 5 月 1 日)
Melquisedec, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

10/10 (非常に良い)

Nooruddin、East Brunswick

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, clean rooms.
2024 年 4 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 5 月 1 日)
Nooruddin, Thank you for your recent stay here at the Home2Suites by Hilton. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 (良い)

Taylor

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.
2024 年 2 月に 3 泊滞在
Natasha- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Taylor, Thank you for your recent stay here with us at the Home2Suites by Hilton. We apologize for the inconvenience of the hockey kids being disruptive. We appreciate your feedback. Thank you and we hope to see you again soon!

6/10 (普通)

Vaughn

家族旅行
気になった点 : 施設のコンディションと設備
In a convenient location, but walls are super thin and so it’s very loud. Room needed some TLC as cabinets rattled when you walked and the adjoining door to the room next door had a broken handle and cracked walls around it. Deposit for incidentals was also $250- when asked it was to “deter locals from staying for long periods of time”.
2024 年 4 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 22 日)
Vaughn, Thank you for your stay here at Home2Suites. We apologize for the inconvenience of our walls being too thin and other guests being disruptive. We do have a 250 incidental hold in order to deter everyone including locals from throwing parties in our suites. The email with your reservation confirmation does state that there is a hold. It is something we can void for you at check in upon request. Thank you for your feedback!

6/10 (普通)

Julie

家族旅行
良かった点 : スタッフとサービス
It's a decent option for a quick stay.
2024 年 4 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 21 日)
Julie, Thank you for your recent stay with us here at the Home2Suites by Hilton. We appreciate your feedback!

6/10 (普通)

Danielle

2024 年 4 月に 1 泊滞在
Natasha- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Danielle, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback, and we are truly sorry we missed the mark during your stay. We hope we can have a chance in the future to make this right for you.

6/10 (普通)

M

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The location of this hotel is excellent as it is close to all if not most shopping areas. There is free parking for guests and the staff were friendly. Unfortunately, while I wasn't expecting a luxurious stay, it was difficult to get any good rest in as the walls and floors of the place is very thin and you can hear everyone's movement of the surrounding rooms. It is a family focused hotel so there were many children running up and down halls and yelling through the rooms (not the fault of the hotel but something to keep in mind). The beds were very squeaky and did not exactly feel stable and all the pillows were very flat. I do feel the hotel does need some updating to better provide a restful stay. It was good enough for a 2 night stay but would not recommend for longer.
2024 年 4 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 17 日)
M, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your sincere feedback, and we will certainly look into ways we can improve the bedding and pillows in the rooms. Thank you and we hope you will give us another chance in the future!

8/10 (良い)

Khurshid

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed for one night, the staff was friendly and the breakfast was good.
2024 年 4 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 17 日)
Khurshid, Thank you for your recent stay here with us at the Home2Suites by Hilton. We truly appreciate your feedback and we hope to see you again soon!

10/10 (非常に良い)

Faye

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and helpful staff.. Throughly enjoyed our stay.. Will be back.
2024 年 4 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 13 日)
Faye, Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate the positive feedback. Thank you for taking the time to share with us! We hope to see you again in the future!

6/10 (普通)

Matthew

家族旅行, 小さなお子様連れの家族旅行
Room wasn’t the cleanest. Did not have advertised amenities.
2024 年 4 月に 3 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 10 日)
Matthew, Thank you for your recent stay here at the Home2Suites by Hilton. Please reach out to us as we'd like to learn more about what amenities we advertised that we did not have.

10/10 (非常に良い)

Oladimeji

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 7 日)
Oladimeji, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 (非常に良い)

Cari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 7 日)
Cari, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!

2/10 (非常に不満)

kimberly

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Lazy staff and obnoxiously noisy neighbors.
2024 年 3 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 7 日)
Kimberly, Thank you for your stay here at the Home2Suites by Hilton. We are truly sorry that we missed the mark during your stay. We hope that next time you can stop by the desk and let us know so we can have chance to rectify the situation.

10/10 (非常に良い)

Dhara

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.
2024 年 3 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dhara, Thank you for your recent stay here at the Home2Suites by Hilton Amherst. We are absolutely delighted to hear that Kristen and Sheba were awesome during your stay! We appreciate team member recognition. Thank you for taking the time to make sure Kristen and Sheeba were given credit. We appreciate your feedback and we can't wait to have you guys back again!

10/10 (非常に良い)

Derrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Natasha- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Derrick, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 (非常に良い)

Carmen

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location
2024 年 3 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 1 日)
Carmen, Thank you for your stay here with us at the Home2Suites! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 (非常に良い)

Alison

2024 年 3 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 21 日)
Alison,Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate your feedback, and we hope to see you again soon!

6/10 (普通)

Leisha、Simcoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a perfect location for what we were planning on doing. There breakfast was so crowded that we could not get any food, we attempted multiple different times in the morning.
2024 年 3 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 1 日)
Leisha,Thank you for your recent stay here at the Home2Suites by Hilton. We apologize about the inconvenience of breakfast being so busy during your stay. We hope you will give us another chance in the future.

8/10 (良い)

Ana lorena

2024 年 3 月に 1 泊滞在
Natasha- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Ana Lorena,, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback and we hope to see you again in the future!

8/10 (良い)

Shivani

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 1 日)
Shivani, Thank you for your stay here with us at the Home2Suites! We are delighted to hear that you had a great stay! We hope to see you again soon!

8/10 (良い)

Tammy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the adjoining rooms. Front desk ladies were very pleasant and helpful. Free breakfast was fantastic with tons of options. Only issue is the room was a bit dated but everything else perfect!
2024 年 3 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 4 月 1 日)
Tammy,Thank you for your stay here with us at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 (良い)

Susan

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyable stay.
2024 年 3 月に 2 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 3 月 27 日)
Susan, Thank you for your recent stay here at the Home2Suites. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!

10/10 (非常に良い)

Cheryl

2024 年 3 月に 1 泊滞在
Natasha- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Cheryl, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 (非常に良い)

Aubrey

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the pool, breakfasr, and friendly staff!
2024 年 3 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 3 月 16 日)
Aubrey,Thank you for your recent stay with us here at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again soon!

10/10 (非常に良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing.
2024 年 3 月に 1 泊滞在
Front Office Manager, Natashaからの返信 (投稿日 : 2024 年 3 月 16 日)
Donna,Thank you for your recent stay with us here at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again soon!