Stayed one night for a family event. Rooms were clean and beds were comfortable. We asked for a handicapped accessible room. Good shower for such, but the room with two queen beds was small and the wheelchair was hard to maneuver here.
Cynthia A
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Marbella
家族旅行
2024 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
Marbella
2024 年 6 月に 3 泊滞在
6/10 (普通)
Jeremy
2024 年 6 月 16 日
Jeremy
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Peter
2024 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Peter
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Diane
家族旅行
2024 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
property was very clean, and staff was very friendly. Hamburg is a really cute town.
Diane
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
KIMBERLY
出張, カップルで旅行
2024 年 6 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and helpful especially Frank. The facility was under construction, but still clean and customer accessible.
KIMBERLY
2024 年 6 月に 1 泊滞在
2/10 (非常に不満)
Maggie
2024 年 6 月 3 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Staff‘s service is horrible
Maggie
2024 年 6 月に 1 泊滞在
4/10 (不満)
Paul
出張, 家族旅行
2024 年 6 月 3 日
良かった点 : 清潔度
The hotel itself is in fine shape, but management is lacking at every level. They want to provide service on the level of the Hamburg hotel (no daily maid service), but the want to charge rates comparable to the Hilton. They are completely out of touch with guest services and they are near available to address issues. The surrounding area is very unsafe. Cops were at the adjoining facility every day of our stay. I worried about my car every night.
Paul
2024 年 5 月に 2 泊滞在
8/10 (良い)
Marc
家族旅行, 小さなお子様連れの家族旅行
2024 年 6 月 2 日
気になった点 : スタッフとサービス
I could never find anyone at the front desk. I waited 10 minutes at check-in and no one ever showed at check-out. It does not seem too hard to leave a note on the counter with the time you walked away and the time you will return. On a positive note, the morning breakfast staff was awesome. I wish Expedia mentioned there were repairs being made at the hotel. I have family close by so I need this hotel to do better so I do not have to travel from further away.
Marc
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Tiffany
小さなお子様連れの家族旅行
2024 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was too noisy, you can hear other guests above you and in the halls. Did not sleep well. However it was very clean except for a few sticky spots on the carpet. Everything else was great. The beds were comfortable, the shower was wonderful and it was a safe place.