Dear Valued Guest, Thank you for your review following your recent stay at The Aquincum Hotel Budapest. We are happy to learn that your overall stay was an enjoyable one, thank you for highlighting our breakfast offer and wellness center. We all look forward to welcoming you back. Sincerely, Philippe Mahuas General Manager

Dear Valued Guest, Thank you for this lovely rating. We are glad to learn that The Aquincum Hotel Budapest met with your expectations and you had a nice time with us. We look forward to welcoming you back in the near future. Sincerely, Philippe Mahuas General Mangager

Dear Guest, Thank you for your feedback. We regret to read that you were not satisfied with your stay. For the inconveniences please accept our sincere apology. We hope to welcome you back in the future. Best regards, Eva Kovesi Duty Manager

Dear Taketoshi, Thank you very much for this amazing feedback. We are delighted to learn that you were satisfied with our services. We look forward welcoming you back at The Aquincum Hotel Budapest. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you for this amazing feedback. We are glad to learn that you were satisfied with our services. We lok forward welcoming you back at The Aquincum Hotel Budapest in the future. Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Valued Guest, Thank you very much for taking your time to leave us a feedback about your stay. We are delighted to learn you enjoyed your stay with us and you liked our wellness facilities. We do hope that we will have the chance to welcome you back at The Aquincum Hotel Budapest soon! Best regards, Adrienn Gazsó Personal Assistant to General Manager

Dear Guest, Thank you for choosing our hotel. We are happy to read your 5 point rating. We look forward to seeing you again soon. Best regards, Timea Besze Rooms Division Manager

Dear Guest, Thank you for choosing our hotel. We deeply regret to read that you were not satisfied with our services. Please accept our apology for the cleaning service, the towels. We hope you will give us a second chance and we can provide better service in the future. Best regards, Timea Besze Rooms Division Manager

Dear Ms Lizzy, Thank you for staying in our hotel. Thank you for rating with us 4 points. We are happy to read that you were satisfied. Hope to see you again soon. Kind regards, Timea Besze Rooms Division Manager

Dear Miho, Thank you for taking the time to provide us with valuable customer's feedback about your recent stay at The Aquincum Hotel Budapest. It is very important for us to understand how effectively we meet our guests' needs. We regret to read that you were not satisfied with the cleanliness of the bathroom, please accept our apology. We are happy to learn that you liked our spa. Thank you again for your feedback, we are looking forward to your return. Best regards, Enikő Vázsonyiné Ásoth Quality Supervisor

Dear Guest, Thank you for choosing us. We regret to read that you had inconveniences with the cleanliness of the hotel because of other guests, please accept our apology, however we are happy that you were satisfied with the location, the breakfast service, the spa, the room and our staff. Hope to see you again soon. Best regards, Gábor Nemes General Manager

Dear Guest, Thank you for choosing our hotel. We regret to read that you have rated us with 1 point. Please accept our apology for the inconveniences. Hope to see you again and provide better service. Best regards, Gábor Nemes General Manager

Dear Guest, Thank you for choosing us and for taking your time to write this feedback. We regret to read that you were not satisfied with our Hotel. Please accept our apology for the inconveniences that you experienced during your stay, we will make sure to make improvements in the future so that such problems will never happen again. We hope that despite the inconveniences we can welcome you back again in the future.

Dear Berthold,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting the Aronia Spa and Wellness Center and our very attentive colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Jasmin,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear norman,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our very helpful and friendly colleagues, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Mario,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant departments, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Thank you for your constructive comments about the improvements and your experience, we will continue collecting feedback from our guests so we can review and improve. Despite these we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Laszlo J,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. It is true that we do not have a central location however, we are well connected by public transportation making it easy to reach the center. We are sorry to learn that overall, you found our hotel run down, however, we do understand your point. Thank you for your constructive comment regarding the slippery bath tub, We continue collecting feedbacks from our guests so we can review and improve. Ultimately, we are sorry to hear that gathering of smokers just below your window made your stay uncomfortable despite we have a designated smoking area opposite the entrance. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest to make up for your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear May,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. Much appreciated to highlighting our super service, it’s a great feedback to the team so they can continue to provide a high-quality service. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear ??,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that you found our room, parking, the Apicius Restaurant and the Aronia Spa and Wellness Center good. We are sorry to hear that our prices caused inconvenience to you. Please be kindly informed that our prices reflect the prices of similar services in 4* properties in the city of Budapest. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Good hotel with a nice pool area. Delicious breakfast. Super friendly staff. But the rooms need an update. Do not book a taxi through the hotel, it is too expensive. Use the Bolt app insteadDear Ole,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting the nice facilities of the Aronia Spa and Wellness Center, our delicious breakfast and our super friendly colleagues. Thank you for drawing our attention to the update of our rooms. We regret to read your comment, however, we do understand your concerns. Regarding your comment on the taxi service, please kindly note that we use a premium taxi service however if you need a regular ride Bolt is indeed a good option. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Robert,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the hot water. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Robert Thomas,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. We do apologize for the inconvenience you have experienced with the billing procedure. Please kindly note that we can allow consumption to be charged to the room account if we have an authorized card or cash deposit left upon check in as mentioned by our colleagues at reception. We are sorry to read that this caused inconvenience for you. Also, please kindly note that our colleagues only wanted to follow our procedures by calling you and reminding you to kindly settle the bill however, we are regretted to see that you found the communication sarcastic. It is advisable to book a room with breakfast included to avoid this the next time you are staying with us. Ultimately, we are disappointed to read that you found our furniture old and worn however, we do understand your point. We sincerely hope that this will not keep you from returning and we will have the chance to welcome you back at The Aquincum Hotel Budapest to make up for your recent experience.Sincerely,Philippe MahuasGeneral Manager

Kedves Gábor!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Sajnálattal olvastuk, hogy szállodánk nem minden szempontból felelt meg az Ön elvárásainak, ezért a nálunk töltött idő, nem volt olyan élvezetes, mint várta. Köszönjük észrevételeit és hogy megosztotta velünk tapasztalatait. Továbbra is figyelemmel kísérjük Vendégeink visszajelzéseit szolgáltatásaink fejlesztésének érdekében és a tapasztalt kellemetlenségekért ezúton is szeretnénk szíves elnézését kérni. Észrevételeit továbbítottuk az illetékes osztályoknak, és biztosíthatjuk afelől, hogy megtesszük szükséges lépéseket a hasonló vendégvisszajelzések elkerülése érdekében. Bízunk benne, hogy mindezek ellenére a jövőben is lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben, hogy felülírhassuk a kellemetlen tapasztalatokat. Üdvözlettel,Philippe MahuasGeneral Manager

Dear Andrea,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear saber,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Enzo,Thank you for taking time to review The Aquincum Hotel Budapest. We regret to learn that our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. However, we would have been happy if you could share more details with us so that we can learn from it and avoid similar feedback in the future. We honestly hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the future.Sincerely,Philippe MahuasGeneral Manager

Dear Alessia,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our structure, our service and our breakfast. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager

Dear Hotels.com User, Thank you for taking time to review The Aquincum Hotel Budapest. While we are glad to read that you were satisfied with the overall cleanliness of our hotel, we regret to learn that in some aspect our hotel did not meet with your expectations therefore your stay with us was not as enjoyable as you expected. Please accept our apology regarding the daily cleaning service. Please rest assured that this experience does not reflect our standards and corrective actions will be taken. Thank you for your constructive feedback on the showerhead in the bathroom. Please rest assured that we have forwarded your comments to the relevant department, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Ultimately, please kindly note that conditioner and sewing kits are available on request, please ask any of our colleagues the next time you stay with us, and we will be happy to provide. Despite of these we hope to have the opportunity to welcoming you back at The Aquincum Hotel Budapest in the future to make up your recent experience. Sincerely,Philippe MahuasGeneral Manager

Dear Dennis,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Barbara,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our very friendly and helpful staff and the relaxing facilities of the Aronia Spa and Wellness Center as well as our varied and rich breakfast. It is true that we are overlooking the Danube and we are well connected by public transportation. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon.Sincerely,Philippe MahuasGeneral Manager

Dear Maverick,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall our Hotel met with your expectations and you had a nice time with us. Thank you for your constructive comments about the improvements regarding the daily cleaning service. Please rest assured that it does not reflect our standards and corrective actions will be taken. Despite this we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Kedves andrea!Köszönjük, hogy időt szánt rá és értékelte az Aquincum Hotel Budapestet. Sajnálattal olvastuk, hogy szállodánk nem minden szempontból felelt meg az Ön elvárásainak, ezért a nálunk töltött idő, nem volt olyan élvezetes, mint várta. Köszönjük észrevételeit és hogy megosztotta velünk tapasztalatait. Továbbra is figyelemmel kísérjük Vendégeink visszajelzéseit szolgáltatásaink fejlesztésének érdekében és a tapasztalt kellemetlenségekért ezúton is szeretnénk szíves elnézését kérni. Észrevételeit továbbítottuk az illetékes osztálynak, és biztosíthatjuk afelől, hogy megtesszük szükséges lépéseket a hasonló vendégvisszajelzések elkerülése érdekében. Továbbá köszönjük észrevételeit a gluten mentes croissant-ra vonatkozóan.Sajnálattal olvastuk azt is, hogy külföldi személyzetünk kellemetlenséget okozott Önnek. Tájékoztatjuk, hogy nemzetközi szállodaként az első kommunikációs nyelvünk az Angol, de mindig ügyelünk arra, hogy legyenek Magyar nyelven beszélő kollégák is műszakban ha segítségre lenne szüksége. Bízunk benne, hogy mindezek ellenére a jövőben is lesz alkalmunk viszont üdvözölni Önt az Aquincum Hotel Budapestben, hogy felülírhassuk a kellemetlen tapasztalatokat. Üdvözlettel,Philippe MahuasGeneral Manager

Dear Jean Christophe,very good as a hotel New Year's Eve evening very good small problem we had 2 rooms my daughter arrives in this room she was already occupied she was in the wrong room. We can ask the question about the security of our room if he gives maps of occupied rooms. 2nd problem on Thursday we leave at 10 a.m. in the morning we return around 7 p.m. the room had not been made.Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. However, we do apologize for the inconveniences you have experienced. Please rest assured that we have forwarded your comments to the relevant departments, and we can assure you that we are taking necessary steps to avoid similar guest feedback. Despite these we all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear Luis Augusto,Thank you for taking time to review The Aquincum Hotel Budapest. We are pleased to learn that overall, our hotel met with your expectations, and you had a nice time with us. We all hope to have the opportunity to welcome you back at the Aquincum Hotel Budapest in the near future.Sincerely,Philippe MahuasGeneral Manager

Dear isabella,Thank you for taking time to review The Aquincum Hotel Budapest. It is nice to learn that overall, our Hotel met your expectations and you had a nice time with us. Many thanks for highlighting our safe parking and our very good breakfast. We all hope to have the opportunity to welcome you back at The Aquincum Hotel Budapest soon. Sincerely,Philippe MahuasGeneral Manager