フロント

プレステージ ホテル ブダペストの口コミ

4 out of 5
プレステージ ホテル ブダペスト
Vigyázó Ferenc utca 5, Budapest

口コミ

9.8

最高に素晴らしい

評価 10 - 1001 件の口コミ中 894 件が非常に良い" "
評価 8 - 1001 件の口コミ中 84 件が良い" "
評価 6 - 1001 件の口コミ中 10 件が普通" "
評価 4 - 1001 件の口コミ中 7 件が不満" "
評価 2 - 1001 件の口コミ中 6 件が非常に不満" "

9.8/10

清潔度

9.8/10

スタッフとサービス

9.4/10

設備とサービス

9.8/10

施設のコンディションと設備

9.6/10

環境への配慮

口コミ

10/10 (非常に良い)

akio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても快適で良かったです。交通の便は良く、周囲には徒歩圏内に鎖橋などの観光名所や美味しいレストランがありました。また泊まりたいです。
2023 年 11 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear akio,Welcome from Prestige Hotel Budapest! It is a pure delight to look at your nice scoring and compliments shared. Grateful thanks for your kindness and for your recent stay with us.A lot of positive feedback and success confirm that we are doing well and that our hard efforts are paid time after time. It was a true pleasure to make your stay to be memorable and to see how much you valued our perfect location.Thank you for recommending us to fellow travelers. Hope to welcome you back soon.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Hiroyuki

2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Hisako

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルのロビーが華やかで気分がいい。スタッフが親切で安心。部屋も綺麗で快適。立地が便利で、イシュトバーン大聖堂も徒歩で近いし、カフェGerbeaudや中央広場にも近い。周囲は安全で、女性1人で夜中に歩いても大丈夫。
2023 年 3 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2023 年 4 月 5 日)
Dear Hisako,Thank you so much for your stay at our Prestige Hotel Budapest. I greatly appreciate your precious time you took to support us with few lovely thoughts shared.It delights me much to learn that our stunning 4 star superior boutique hotel was such a perfect fit to you. Thank you for highlighting the beauty and quality comfort of the accommodation itself. Further on, it sounds great that you felt maximally safe in the vicinity and successfully took the benefits of our ideal location. Many things are within walking distance and the beautiful Danube Bank is also only few stesps away from our door.Thanks a lot for your high recommendation, it was a pleasure to contribute to your perfect Budapest discovery. Wish you all the best and we are looking forward to welcoming you back, hopefully in the near future!Kind regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロケーションについても観光スポットに行きやすい場所なのでとても助かった。バスの遅れによりチェックインが深夜になる旨を送ったら迅速に丁寧なメッセージが返ってきてよかった
2020 年 3 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2020 年 3 月 25 日)
Dear Guest, Thank you very much for the lovely words and for the excellent ratings that you gave our Prestige Hotel Budapest. It feels amazing that you were so content with our advantageous location in the heart of the downtown. At the same time, the greatest reward is always when we manage to create an outstanding guest experience with our friendly and professional hospitality! Thank you for appreciating the efforts of our team, who is always on your disposal in any case. Hope you enjoyed every moment spent with us and we will have the opportunity in the future to welcome you back for another great stay. Thank you for the high recommendation. Best regards, Péter Vezekényi General Manager

10/10 (非常に良い)

NORIHIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度
毎日異なるサービスでもてなして下さり大変感激致しました。
2019 年 11 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2019 年 11 月 27 日)
Dear Guest, I would like to thank you for choosing to stay at our lovely Prestige Hotel Budapest and for taking the time to share your positive experience with us. It gives me great pleasure to see that you deemed worthy to reward us with full score ratings and you were more than satisfied with the high-level guest service provided throughout your stay. Thank you for your support and nice recommendation. We would love to have the opportunity to welcome you back in the near future. Best regards, Péter Vezekényi General Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食のバリエーションを増やしてほしい
2019 年 8 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear our Guest, Thank you for your stay with us and for sharing your honest opinion about your experiences. I regretfully noted that the breakfast selection of Costes Downtown Restaurant was not maximally to your satisfaction in terms of variety. Please note, that being a Michelin starred fine dining restaurant, they prefer to working with quality rather than quantity. I truly hope and I guess that your overall stay was still very pleasant as it is reflected from the excellent ratings given. Thank you for your support. Best regards, Péter Vezekényi General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロケーション、サービス共に大変満足しています。観光地が近いだけでなく、安全にお金を下ろせる銀行もあり、飲食にも便利です。またブダペスト滞在の際には是非、利用したいと思います。
2019 年 8 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear our Guest, Thank you very much for choosing to stay at our lovely Prestige Hotel Budapest and for taking your precious time to share your positive experiences with us and the online readers. I am grateful for you for highlighting our hotel’s advantageous location. It is fantastic that you had the opportunity to easily walk over and you found it very convenient in every aspects. I am truly glad you had a great time in our hotel and it would be our pleasure to have you back again in the near future. Thank you for recommending us here, on Expedia. Best regards, Péter Vezekényi General Manager

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
小さなホテル。設備もサービスも文句なし。朝食の選択肢が少なく、連泊すると飽きるかな
2019 年 8 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear our Guest, I would like to express my thankfulness to you for being so kind to review our lovely Prestige Hotel Budapest. It sounds great that we managed to meet your expectations and you were content with our facilities and services. It is regrettable that you did not find the very popular buffet breakfast of the Costes Downtown Restaurant to be various enough. Please note, that being a Michelin starred fine dining restaurant, they prefer to working with quality rather than quantity. Thank you for your high ratings and kind support. I sincerely hope that you will return to us if your plans take you back to Budapest, will be waiting for you! Best regards, Péter Vezekényi General Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
レセプションをはじめスタッフの皆さんの応対が丁寧。 下手な英語しかできない個人旅行客である私のリクエストにも懸命に 応えてくれて感謝しています。
2019 年 6 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2019 年 7 月 2 日)
Dear our Guest, Thank you very much for choosing our Prestige Hotel Budapest, as your preferred accommodation and for taking your valuable time to express your great satisfaction about our polite staff. I am happy to learn from your feedback that you truly enjoyed the quality of our hospitality. It has always been our aim to hire professional employees with a positive attitude. It sounds great, that we managed to contribute to your most convenient and enjoyable stay. Thank you for recommending us to the traveler’s world. We hope your ways will lead you back to us in the not so distant future for many more excellent experiences. Best regards, Péter Vezekényi General Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月に 2 泊滞在

10/10 (非常に良い)

margaret、Petaluma

グループ旅行
良かった点 : 設備とサービス
What awesome ambience — exquisite, sophisticated and lovely service- staff! An excellent experience for our overnight stay!
2024 年 5 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Margaret,Many thanks for your stay at our Prestige Hotel Budapest and for taking the time to express your satisfaction.I am happy that you were much impressed by our lovely hotel, its stunning milieu and quality services. Your heartfelt recommendation is appreciated, thanks a lot. We would love to have the opportunity to welcome you back.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Felipe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel! Excellent staff, great location close to major landmarks and great restaurants on the river and short walk to the Parliament. Highly recommended.
2024 年 5 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Felipe,Thank you very much for choosing our Prestige Hotel Budapest, as your preferred accommodation and for taking your valuable time to express your great satisfaction.I am glad that you had a faultless experience at our beloved place. Having excellent staff, a convenient location close to major landmarks, and great dining options nearby can truly elevate your stay. Thanks for sharing your clear recommendation — it is sure to be helpful for other travelers looking for a memorable experience in the area!We cannot wait to welcome you back!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Mitchell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to river cruise docks, great service, rooms and relaxation area with sauna and hot tub. Breakfast in the morning was excellent and abundant.
2024 年 5 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Mitchell,Thanks a lot for choosing to stay at our Prestige Hotel Budapest and for sharing your wonderful feedback.I am thrilled that you found the venue to be perfectly situated for your river cruise adventure. Further on, it sounds fantastic that you loved the comfortable accommodation with bonus relaxation facilities as well as you deemed worthy to highlight excellent breakfast you took at the Michelin recommended Costes Downtown.Thank you for your heartfelt recommendation. We very much looking forward to welcoming you back, hopefully in the near future.Best regards, Péter VezekényiGeneral Manager

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms were beautiful. The front desk staff is fantastic. I wish they had readable name rags so i could mention them. But Ana in the breakfast room was friendly and managed the people and their seating needs wonderfully. The hotel is on a quiet street, and very walkable.
2024 年 4 月に 5 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Linda,What a pleasure it was to read your kind feedback! Thank you for your stay with us and for supporting Prestige Hotel here, on Expedia.It is fantastic to hear that you had such a positive experience and that friendly services, especially from Anna in the Costes Restaurant, impressed you.Thank you for sharing your feedback. I am proud to hear about the aspects of your experience that stood out positively. I am sure the staff will also appreciate your kind praises.Wishing you many more enjoyable travels in the future, and we hope to welcome you back to our beloved hotel again soon!Kind regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Brett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is gorgeous and at an excellent location. My room had high ceilings and was very spacious. The duvet on the queen bed was in two parts and there was no cover sheet. There is a wellness center in the hotel which was a pleasant surprise - it's has a spa and gym with bike, treadmill, elliptical and some free weights. Negative was the shower: the detachable shower head apparatus in the bathroom is on a short hose and the mount on the short wall makes for a tight fitting and water ends up overspraying onto the floor. Also the ceiling just above the tub comes down quite a bit (the tub is a bit elevated) so a tall person has to duck to actually fit.
2024 年 4 月に 4 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Brett,First and foremost, thank you for your stay with us at our Prestige Hotel Budapest.It is concerning to hear that you had a mixed experience at our hotel, however your 5 points given reflects an overall great experience. Your compliments on the beauty of our property and great leisure facilities are well received, thank you for sharing the highlights of your visit.I am sorry to hear that shower was not a perfect fit to you, please accept our apologies for the inconveniences encountered. It is unfortunate that you did not have the chance to share your concern in regards to quilts, as we would have been pleased to provide you a double duvet instead as well as some extra cover sheets upon your request. Next time please do not hesitate to contact our helpful Front Desk team.Thank you for your support. We wish you all the best and we very much look forward to welcoming you back, hopefully in the not too distant future.Kind regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Luis、Baytown

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel! Parliment and castle walking distance
2024 年 5 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Luis,Grateful thanks for your recent stay with us and for sharing few words your Prestige Hotel holiday.I am grateful for the maximum scores given, which speak for themselves, I am glad that your hotel visit was an impeccable experience. Being within walking distance of key attractions like the Parliament and the Buda Castle is definitely a plus, allowing for convenient exploration of the city.Thank you for recommending us to the traveler’s world. We hope to welcome you back soon!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Victor、Weston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel, great service, and location.
2024 年 5 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Victor,Thank you for your nice review shared here, on Expedia. I am thrilled you had an overall excellent stay with us! Thank you for mentioning great services and central location as the highlights of your stay. Your recommendation is appreciated. Hope your future stays will be equally enjoyable! We very much look forward to welcoming you back.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Ben

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What an amazing property in a great location. Close to all the major tourist sites, yet, up a quiet street making the hotel tranquil. Rooms are lovely (got a free upgrade at check in) and the extra touches such as a bottle of wine and chocolates went a long way. Breakfast buffet had a lot of hot and cold options to choose from. Would stay here again if in Budapest
2024 年 5 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ben,Many thanks for staying with us and for sharing such lovely words about your Prestige Hotel Budapest experiences.I am thrilled you had an absolutely delightful stay with us! A great location near major tourist sites combined with a tranquil atmosphere is truly a winning combination. It was a pleasure to surprise you with a free upgrade at check-in, however it is important to note that such gesture is always subject to availability. Thank you for appreciating this as well as the thoughtful extra touches, like a bottle of wine and chocolates.It is fantastic to hear that you had such a positive experience overall and that you would choose to stay at the hotel again if you find yourself in Budapest. We are grateful for spreading our good reputation and are looking forward to the next time we can greet you as our guest again.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

William

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with impeccable service. Staff was extremely helpful and friendly. Could not recommend more highly.
2024 年 5 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear William,Welcome from the Prestige Hotel Budapest and thank you so much for your high recommendation.It makes me very proud that you were impressed with the level of service provided by the staff, and your glowing recommendation speaks volumes about the quality of your experience.Thank you for your support, and I hope your next visit will be just as enjoyable! We very much look forward to welcoming you back!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Matteo

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Chia-Chi

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The setting of the hotel is unique that perhaps intends to present the classic setup of a Hungarian hotel. But, some furniture in the room appears too old and warn off. The staff and service persons are very friendly and helpful. Overall, I felt at home in the hotel environment.
2024 年 4 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Chia-Chi,Thanks a million for choosing to stay at our Prestige Hotel Budapest. It is a pure delight that we could leave an overall positive impression in you and you had a unique experience at the hotel, with the original beautiful charm of a former 19th century Hungarian townhouse.While I sadly learned to read that some of the furniture in the room may have appeared worn, it is great to hear that the staff and service persons were very friendly and helpful, contributing to an overall feeling of comfort during your stay.Your feedback about the furniture is valuable, as it provides insight into areas where we could potentially make improvements to enhance guest experience further.Feeling at home in the hotel environment is a wonderful testament to the welcoming atmosphere and hospitality provided by the staff. Thank you for your recommendation, here on Expedia.We would love to have the opportunity to welcome you back once in the future.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional hotel perfectly located in a sublime city!
2024 年 4 月に 4 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Andrew,Greetings from the Prestige Hotel Budapest and many thanks for sharing your praising feedback with Expedia readers.It sounds wonderful that you took advantages of our prime location. Being centrally located must have made exploring the city a breeze. Grateful thanks for writing your heartfelt recommendation! We very much look forward to welcoming you back and pleasing you with another enjoyable visit.Best regards,Péter VezekényiGeneral Manager

8/10 (良い)

Caesar

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in a condition of high standard and the location is perfect being within convenient walking distance to many major attractions and landmarks. The staff are courteous and helpful. In summary, this hotel is highly recommended.
2024 年 4 月に 4 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Caesar,Greetings from Budapest! It is a delight that you have discovered our lovely property and we could host you in our Prestige Hotel.I was thrilled to learn that your Budapest trip was a successful experience and our beloved property had a big role in this. Location is unbeatable; we are just few steps away from many attractions, our surroundings is absolutely walkable. It makes me proud to see that our professional team well took care of you throughout your visit and you highly recommending us to fellow travelers.Thank you for your support, future guests surely find your positive feedback useful. We cannot wait to welcome you back and to be again at your service. Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing location, extremely helpful staff.
2024 年 3 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Margaret,Thank you for your stay with us and for sharing your nice impressions about our Prestige Hotel Budapest.Your feedback is gratifying, it sounds great that helpful services and prime location added a lot to your perfect hotel stay.Thank you for recommending us to fellow travelers. Hope to welcome you back soon.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

JOSE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well located, very well kept, friendly staff.
2024 年 4 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear JOSE,Thank you for sharing your Prestige Hotel experience, I am glad that you took advantage of being stayed at a centrally located place with easy access to many attractions.A perfect location and a well-maintained, beautiful accommodation with friendly hospitality – that is undoubtedly a winning combination for a great experience.Grateful thanks for your support. We sincerely hope that you will return to us if your plans take you back to Budapest, will be waiting for you!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Anne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic service. Everything was beautiful! It should be a 5 star hotel.
2024 年 4 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Anne,Thanks a lot for staying at our Prestige Hotel Budapest and for sharing your praising review!It fills me with happiness that you found everything beautiful and particularly enjoyed professional and friendly services. I am incredibly proud with your statement that you consider we would be worthy of the 5th star.Your satisfaction is important to us; thank you for your recognition. We very much look forward to welcoming you back.Best regards,Péter VezekényiGeneral Manager

8/10 (良い)

thierry、Morainvilliers

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bon hotel bien placé.
2024 年 4 月に 1 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear thierry,Grateful thanks for writing few words about your Prestige Hotel holiday.It is a delight to learn that both accommodation and ideal location have met your expectations. We appreciate your recommendation and would be happy to host you again!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning hotel in stunning location
2024 年 4 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Richard,Thanks a million for your recent stay with us as well as for giving excellent points.I am happy and proud to see that our Prestige Hotel was proved to be a remarkable place in a breathtaking location! Hope that you were equally satisfied with our hospitality and enjoyed every moment spent with us. Thank you for your support. We are looking forward to the next time we can greet you as our guest again!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The shower leaked. But other than that, it was absolutely wonderful.
2024 年 3 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Robert,Thank you very much for your positive feedback shared and the excellent ratings given to our Prestige Hotel Budapest. Thank you for sharing your honest experience, and I am glad to hear that you had an otherwise wonderful stay! We apologize for the inconvenience encountered by the leaking shower and appreciate your feedback. Next time please do not hesitate to share your concern on the spot as we could have looked on the issue, or offered you a room change subject to availability. Rest assured that we will address this issue promptly to ensure that it does not occur in the future.I am calmed that the rest of your stay absolutely met your expectations and that you enjoyed your time with us. We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Azahel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El restaurant tiene una comida deliciosa !
2024 年 3 月に 5 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Azahel,Thank you for your stay at our Prestige Hotel Budapest and for your short yet excellent review shared about the lovely Costes Downtown Restaurant! We take great pride in offering high-quality dining experiences to our guests through our Michelin recommended partner restaurant. Your positive feedback is much appreciated, it is one of the best fine dining places of Budapest. Hope you were equally satisfied with our Prestige Hotel and its services.We hope to have the pleasure of serving you again in the future. Thank you for recommending us to fellow travelers, and we look forward to your next visit!Best regards,Péter VezekényiGeneral Manager

4/10 (不満)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I'm going to give my honest opinion. I'm not sure why this is rated a 4-star hotel. Yes, it looks pretty, but it's kind of like a mask. I don't understand how a Michelin star restaurant could have such a small bland spread for breakfast. Everyday the exact same things to ate, no variety. I actually ate breakfast at other restaurants for a few of the days cause I just couldn't eat there anymore. The jacuzzi was broken the whole time we were there. When I went down directly from the jacuzzi in the robe the hotel provided to tell them that the jacuzzi wasn't working and was met with a snarky attitude, and they even laughed as we were going up to the room. I wasn't going to go back up to change then back down just to tell them something in their hotel was broken. I informed them right away. I just beat cancer, I should be able to feel relaxed in my environment without being snickered at. Almost everything in the hotel doesn't work but I'm the joke? The internet and TVs...wow... been a while since I've been to a place that had such bad wifi/TVs. I had to buy a cable to attach my phone to the TV, download something first onto my phone in order to watch anything without the TV freezing. The TV is so old it didn't even have the ability to screenshare or use bluetooth. On the plus side we have nothing bad to say about most of the customer service. Everyone (except for those who were at the desk when the jacuzzi broke) were very kind and attentive.
2024 年 3 月に 5 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Nicole,First and foremost, let me say thank you for your recent stay at our Prestige Hotel Budapest.I was sincerely shocked to learn about your sad experiences and great disappointment. I felt your feedback is serious and I have had immediately expressed my sincere apology for all the inconveniences encountered in a direct letter, that I have sent a short after you shared your feedback. Hope my e-mail reached you, however let me answer you now on this platform too. Above all, let me assure you that the experienced service attitude does not match with our guest-minded service philosophy and it is absolutely unacceptable in our Prestige Hotel. We have several new Front Desk Colleagues. They are also great professionals, however the initial excitement may unintentionally result in such unfortunate issues. We have already reinforced the essential empathic attitude and proper complaint handling processes expected in our hotel.It is encouraging that you were generally content with the most of the staff. Thank you for sharing also your compliments.We managed to fix the jacuzzi for the last day of your stay, I am sorry that you were not informed about it.The modernization of TV system is an ongoing project. We have already changed almost all the TVs. I can honestly tell you that only 6 TVs left to change (in 5 suites and 1 room). It is truly regrettable that you did not have the chance to share your concerns on the spot, as we could have provided you a room change. We would have been pleased to offer you a street side suite (with mirroring compatibility TV ) subject to availability.Again, you cannot imagine how terribly sorry I am for your disappointment; please accept our deepest apologies for all the inconveniences encountered during your stay. Please be so kind to look upon this glitch in service as a one-off, as it is so far away from the high standards of service we strive to provide at all times.Your opinion and satisfaction is top priority for us, I hope that you appreciate our efforts. I still look forward to getting opportunity to talk over everything in direct. I am respectfully staying at your disposal, please do not hesitate to reach out.All my best, Péter VezekényiGeneral Manager

10/10 (非常に良い)

william、NEW YORK

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Tara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was absolutely outstanding and so helpful. From making dinner reservations to helping us solve a flight problem - they went above and beyond to make sure we were taken care of. Would recommend without reservation and stay here again in a heartbeat.
2024 年 3 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Tara,Greetings from Budapest! It is a pleasure to learn about your outstanding experience at our Prestige Hotel! Thank you for sharing your lovely thoughts here on Expedia too.From check-in to check-out, it sounds like the staff went above and beyond to ensure you had a comfortable and enjoyable stay. The fact that they provided dinner reservations for you and assisted with the flight issue demonstrates their dedication to excellent service. It is clear that they truly cared about your experience. I am so proud of our professional team, thank you for your appreciation.Thank you for sharing your excellent ratings. I am sure your recommendation will be valuable to others planning a trip to Budapest.I sincerely hope that you will return to us if your plans take you back to Budapest, will be waiting for you!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous hotel in a great location for seeing the city’s sites.
2024 年 3 月に 4 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Karen,Greetings from the Prestige Hotel Budapest! Thank you for your recent stay with us and for your precious time you took to share your wonderful ratings.We are proud of our conveniently situated property which makes exploring much easier and more enjoyable for guests. Famous attractions, cultural hotspots, or fantastic restaurants are in walking distance.Thank you for your clear recommendation! I am happy that you took the benefits of our ideal location and hope that you will soon return to discover even further Budapest’s beauty and diversity. We would be happy to be again at your service.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely beautiful, clean and the location was perfect. The staff and service were perfect and the restaurant is a must.
2024 年 2 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Claudia,Thank you for your stay at our Prestige Hotel Budapest. It was a great delight to note your amazing ratings and nice review shared.Your compliments on our stunning, spotless hotel and its perfect location are very well received. I am proud to learn that you enjoyed the impeccable service provided by our staff and that you had a great dining experience at the Michelin recommended Costes Downtown Restaurant.We all strive to provide our guests with the best of our knowledge and ability. Grateful thanks for your recommendation. If you ever find yourself back in Budapest, we would be delighted to welcome you back to our beloved place. Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Sylwia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was within easy walking distance to all the main attractions.
2024 年 2 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Deborah,Greetings from the Prestige Hotel Budapest! I appreciate your precious time you took to share your nice ratings.That is fantastic to hear that our hotel's central location made it convenient for you to explore the main attractions of Budapest on foot. Location is really unbeatable, hope you had the chance to experience our great services and loving hospitality too.Thank you for choosing our place, and we hope to welcome you back again soon! Your recommendation is appreciated.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Scarlett Rose

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel, and we had a beautiful room. Concierge desk was very helpful. The hotel is in a perfect location to walk to tourist spots, plus is an easy walk to the bus and tram stop which will take you further. We also made use of the spa facilities, and the hot tub is a nice touch. We also used the hotel transport option to take us back to the airport in the morning, which was very efficient and spacious. I’d recommend this hotel to anyone who is looking to travel to Budapest.
2024 年 2 月に 4 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Scarlett Rose,Thank you very much for sharing such an amazing review about your Prestige Hotel holiday. Your lovely words make me delighted, feedbacks such as yours are what we work for every day. It sounds wonderful that your overall impression is perfect and you spent a great time with us in Budapest. Thank you for pointing out the prime location as well as for appreciating the helpful services delivered. It was a pleasure to ensure your safe and comfortable journey to the airport.Special thank you for mentioning the relaxation facilities. It delights me much that you had the chance to relax a bit between your outings.Your kind support is appreciated and we cannot wait to welcome you back for another superb Prestige Hotel stay.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Samuel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Honestly it was an incredible experience. The hotel is the perfect location, you really can’t get any better. The staff are amazing, the rooms are lovely and we just can’t fault it.
2024 年 2 月に 4 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Samuel,Thank you very much for the lovely words, and for the excellent ratings that you gave the Prestige Hotel Budapest here, on Expedia.I am very happy that you higlighted the beauty, the comfort of our property and the loving hospitality encountered during your stay.You are right, the location could hardly be better, I am thrilled that you enjoyed it benefits. We are only a stone's throw away from the hustle and bustle of the city as well as from many famous tourist attractions.Thank you for recommending us to the traveler’s world. I hope that you will choose again this lovely place as your accommodation, if your plans bring you back to Budapest anytime in the future.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, would visit again
2024 年 2 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Gary,Greetings from the Prestige Hotel Budapest! Thanks a lot for sharing your fantastic ratings with us and Expedia readers. It fills me with happiness to read that you would return to us without hesitation. I think this is the most true recognition of our overall great job. Hope you enjoyed every moments spent with us.We hope to have the pleasure of welcoming you back in the near future.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Harbinder

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Eli

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great stay. The staff is superb. Hotel is very clean and beautiful. Breakfast was excellent.
2024 年 2 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Eli,Thanks a million for visiting us and for sharing such an excellent ratings about your Prestige Hotel Budapest experience.It sounds fantastic that you deemed worthy to highlight many aspects of your visit. Your compliments on our wonderful staff and excellent Costes Downtown Restaurant are much appreciated. Thank you for recommending our beloved hotel to the online travel community.I am delighted you had a pleasant time in our hotel and it would be our pleasure to have you back again in the near future. Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Tiffany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming and helpful, weather report and chocolates everyday was a nice welcomed bonus!
2024 年 2 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Tiffany,Thank you very much for the lovely words, and for highly recommending our Prestige Hotel Budapest here, on Expedia.I am proud that we managed to meet your expectations. We believe in the importance of details, thank you for appreciating turndown service. It is provided to achieve a higher level of guest satisfaction. It is all about that besides the daily room cleaning our colleagues quickly clean up your room and make your bed again, if needed. In addition, we place a Good Night chocolate with next day’s weather forecast, as a small kindness. Your nice points given are appreciated. We would be honored if you choose to stay again at our hotel on your next visit to Budapest.Best regards,Péter VezekényiGeneral Manager

8/10 (良い)

Marian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a lovely stay. Cleanliness and staff are commendable. Very smooth check-in and check-out experience. The VIP room upgrade was a nice surprised. Location is on point. We just wish for more breakfast selections.
2024 年 2 月に 5 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Marian,Greetings from the Prestige Hotel Budapest. I greatly appreciate your precious time you took to write the highlights of your Prestige Hotel Budapest stay as well as for sharing your kind suggestion.It is delightful that you appreciated favorable location, professinal guest service and the free upgrade received. It sounds nice that we were able to make your stay even more comfortable, such gesture is always subject to avalilability.Our partner restaurant, the Michelin recommended Costes Downtown emphasizes quality and freshness rather than quantity. Hope that their first class services and top-quality products a bit compensated your mixed feelings, however I definitely share your wishes with their Management.Thanks a lot for your recommendation and nice points given. We all hope that you will return to us if your plans take you back to Budapest, will be waiting for you!Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Paul Adrian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An excellent hotel,you must visit!
2024 年 2 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Paul Adrian,Thanks a million for your superb ratings given and for sharing your Prestige Hotel experiences with the online readers.It pleases me greatly to learn that our stunning hotel was such a perfect choice for you and you heartily recommend us to the traveler’s world.I am delighted you had an enjoyable time in our hotel and it would be our pleasure to have you back again in the near future. Best regards,Péter VezekényiGeneral Manager

8/10 (良い)

Joshua James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was in an excellent location with lots of dining options close by. The room was large and spacious with a large and comfortable bed. The staff were professional and attentive. The only slight issue was that on check-in they could not find my booking under my name. However, with the booking reference they managed to find it. Overall, a brilliant stay in a lovely hotel.
2024 年 1 月に 3 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Joshua James,Thanks a lot for choosing to stay at our Prestige Hotel Budapest and for taking your valuable time to express your satisfaction.I appreciate your beautiful points given and I am proud to see that initial hiccup was only a minor issue and professionally handled. Thank you for your compliments shared, I am glad that both advantageous location and your comfortable hotel room have totally met your expectations.It would be a delight to welcome you back and to have the chance to please you with another lovely Prestige Hotel stay. Thank you for your recommendation.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Emma

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel staff are very helpful.
2024 年 2 月に 2 泊滞在
Péter Vezekényiからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Emma,Thank you very much for the lovely words, and for recommending our Prestige Hotel Budapest here, on Expedia. I never tire of accepting praising words on our great team and beautiful property. It is our pleasure to see that our efforts have resulted in your perfect stay. Hope you enjoyed prime location and could easily explore the famous sights of Budapest.Thank you for your support. We would love to have the opportunity to welcome you back in the near future.Best regards,Péter VezekényiGeneral Manager

10/10 (非常に良い)

Ivy

2024 年 2 月に 3 泊滞在