Dear Penelope,Thank you for taking the time to share your review.We are delighted to hear that the comfort of your bedroom met your expectations, providing a serene and restful haven during your visit. The safety and well-being of our guests are paramount, and we are taking your suggestion under advisement for future considerations. We understand that every detail counts in crafting an impeccable guest experience. In the interim, we do offer bath mats upon request to enhance safety and comfort.Additionally, your kind words about our team and their prompt service have been received with much appreciation. It is gratifying to know that our dedication to guest service left a positive impression.We do hope to welcome you back in the future. All the best.The Dominican Team

Querido Sergio,Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Nos complace inmensamente que la ubicación estratégica de The Dominican y su cercanía a los atractivos y restaurantes de la ciudad hayan sido de su agrado.Lamentamos cualquier malentendido que haya surgido respecto al costo del agua en su habitación. En The Dominican, nos esforzamos por ofrecer claridad en nuestros servicios y tarifas, y tomaremos en cuenta su experiencia para mejorar nuestra comunicación a futuro.Nos alegra que la limpieza y el estado general de nuestro hotel hayan cumplido con sus expectativas. Nuestro equipo se dedica a mantener un ambiente impecable y acogedor para todos nuestros huéspedes. En cuanto al servicio y las comodidades de la habitación, agradecemos sus observaciones y continuaremos trabajando para alcanzar la excelencia que caracteriza a nuestro establecimiento.Será un placer recibirle de nuevo muy pronto en su próxima visita.Un cordial saludo,The Dominican Team

Dear Shawn,Thank you for your review.We are delighted to hear your praises regarding our shower facilities, which are indeed designed to provide a refreshing and indulgent experience.However, we regret the inconvenience caused by the steam setting off the smoke alarm, and we appreciate your understanding in mitigating the situation as directed by our front desk team. The design of our rooms, including the intensity of the shower, aims to cater to a high standard of comfort, and we are continuously monitoring guest experiences to ensure satisfaction. Regarding the service at our bar, we are sincerely apologetic for the wait you experienced. Our staff is usually commended for their attentive and prompt service, and we are addressing this point to ensure it remains consistent with the high expectations of The Dominican's distinguished guests.Your generous ratings of the overall condition of our hotel and the cleanliness of your room are most encouraging. We are steadfast in our dedication to maintaining an impeccable environment for our guests.We look forward to welcoming you back again in the future. Kind regards,The Dominican Team

Dear Ben,Thank you for taking the time to share your review.It is good to know that the dimensions and cleanliness of our rooms met your expectations and contributed to a comfortable stay. We pride ourselves on our central location, and we're delighted that you found it convenient for your visit. We hope that during a future stay, we may have the pleasure of introducing you to the full range of amenities and services we offer, from our state-of-the-art fitness centre to the tranquil respite of our spa.We hope to welcome you back. Best wishes,The Dominican Team

Dear Maxim,Thank you for taking the time to review your stay.We are delighted to hear that our prime location continues to meet your needs and that the flexibility of a late checkout enhanced your experience. We regret to hear that certain aspects of your stay did not meet the high standards we strive for. While our rooms are designed to evoke a sense of indulgence and comfort, we note your comment on the bed's supportiveness and will consider this in our continuous efforts to provide exceptional rest for our guests. In reference to the temperature control, our individual climate settings are intended to offer a personalized environment; however, we apologize if this did not function to your satisfaction. As for cleanliness, our team is dedicated to maintaining impeccable standards, though it seems we may have fallen short in your case, which we will address with utmost attention.We hope that you will return on a future occasion. Best regards,The Dominican Team

Dear Thomas,Thank you for taking the time to review your recent stay.It brings us immense pleasure to learn that our prime location served as the perfect base for your festive ambulations around the city and that you found the historic character and accommodations of our hotel worthy of its four-star distinction. We note with concern your comments regarding the service experienced in our restaurant and bar. While we pride ourselves on the dedication and friendliness of our team, we recognize that there can be moments when the service does not keep pace with the expectations of our esteemed guests, particularly during the bustling holiday season. Rest assured, our commitment to excellence is unwavering, and we are constantly seeking to refine our staffing to ensure that each guest receives the attentive and swift service they deserve.We are looking forward to welcoming you again.Wishing you a Happy New Year!The Dominican Team