ラグジュアリー アパートメント 3 ベッドルーム (Duplex - 12 Rue Godecharles) | セーフティボックス (室内)、アイロン / アイロン台、WiFi (無料)、ベッドシーツ
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スイート イン アパートメンツ ゴデシャルルの口コミ

スイート イン アパートメンツ ゴデシャルル
Rue Godecharle 12, Brussels, Brussels

口コミ

5.8
評価 10 - 7 件の口コミ中 1 件が非常に良い" "
評価 8 - 7 件の口コミ中 1 件が良い" "
評価 6 - 7 件の口コミ中 2 件が普通" "
評価 4 - 7 件の口コミ中 2 件が不満" "
評価 2 - 7 件の口コミ中 1 件が非常に不満" "

6.6/10

清潔度

5.2/10

スタッフとサービス

8.0/10

設備とサービス

6.2/10

施設のコンディションと設備

口コミ

4/10 (不満)

IS

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Too much noise st night ... people screaming and talking in the street ... also extra charges for cleaning and taxes
2019 年 8 月に 2 泊滞在

2/10 (非常に不満)

Wendy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Do not use this company or book this apartment
Checked into the apartment. Representative from Sweet Inns met us and and immediately told us there was an issue with a leak and he had to repair it whilst we were checking in. The stench of rotten water into the floor was overbearing, the apartment was dirty and not the correct apartment that I had booked. He spoke to his manager and told me that there was nothing they could do about the problems. He then proceeded to tell me that I did not like it I could go and find a hotel for the night! He was unbelievably rude and unprofessional. Having used Sweet Inns before without an issue I will certainly not recommend them to anyone after this experience. Hotels.com were of no help and will not refund the cost of the apartment.
2019 年 4 月に 2 泊滞在
J. mansur Customer Serviceからの返信 (投稿日 : 2019 年 5 月 23 日)
Dear Wendy, thank you for your feedback. We are happy to hear that it's not the first time that you stay in one of our apartments. We are sorry for the misunderstood. Sweet Inn has many apartments in Brussels and on hotels.com website the apartments are on a cluster. For you to see just the pictures of your apartment you have to select it specifically. We feel really concerned if the apartment was not clean enough and we're investigating the matter. Please do not hesitate to contact us if you have any doubt before you make your next reservation with us. Looking forward to hosting you again in Bruxelles or any Sweet Inn destination.

6/10 (普通)

Mohamed faouzi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Un excellent oui, mais...
L'accueil et la prise en charge sont très bons. Personnel amiable et attentionné. L'équipement et l'aménagement sont fé bonne qualité. Dommage que les termes du contrat de réservation ne sont pas respectés. Facturation d'un service (nettoyage) présenté comme inclu dans le prix initial.
2019 年 3 月に 2 泊滞在
J. Mansur E-reputationからの返信 (投稿日 : 2019 年 3 月 29 日)
Cher Mohamed, merci pour votre feedback. Nous sommes heureux de lire que vous avez aimé votre appartement, sa décoration, son emplacement ainsi que l'accueil de notre équipe :-) En ce qui concerne les frais de nettoyage, cela fait partie des frais comme cela est mentionné dans les conditions générales de vente sur Expedia. Nous n'avons pas été en mesure de facturer tout votre séjour en même temps sur votre carte de crédit, c'est la raison pour laquelle nous vous avez été facturé en deux fois. Sweet Inn souhaite offrir à ses clients la meilleure expérience en termes d’emplacement, de confort et de services. Nous aimerions vous revoir à Bruxelles ou dans n’importe quelle destination Sweet Inn!

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Great location and so much space!
Fantastic apartment and location, but the staff were difficult to reach via.e-mail. They did respond to phone calls - If you have a cell in Brussels, you'll be OK.
2018 年 3 月に 7 泊滞在
J. Waller, Customer Relations Representativeからの返信 (投稿日 : 2018 年 4 月 23 日)
Dear guest, thank you for sharing about your stay with us. We are pleased to hear you enjoyed the apartment's location and found it spacious. We apologized you encountered some difficulties reaching out to our team. We are working hard to facilitate the communication with our guests and deeply value your comments. We hope to welcome you again with Sweet Inn in any of our destinations.

8/10 (良い)

Cristian George

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
cheap and close to center
a center location, cheap and comfortable. it lack services such as T.V. (only one channel), and sometimes you can smell something foul, which in my opinion is from the sewage., and the sink plugs sometimes

4/10 (不満)

Elma、Danmark

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Meget beskidt og nedslidt lejlighed.
Lejligheden var ved ankomsten overhovedet ikke gjort rent. Der var gammel mad og drikke i beskidt køleskab. Ingen af gulvene var rengjorte. Indtørrede pletter på køkkengulvet, nullermænd under borde mm, masser af skidt i gulvtæpperne, mange hår på badeværelsesgulv, hår i badekar, hår på et af toiletterne, meget skidt i køkkenskabe osv. Lejligheden er generelt meget lidt vedligeholdt og trænger til en gennemgribende rengøring og opdatering. Ti ud af 14 dage var der intet lys i gangen mellem elevator og entredør, der var kulsort. Eneste plus er udsigten og en meget stor balkon. Og ved ankomsten bliver man afkrævet 40 Euro for rengøring ved afrejsen!!!!!

10/10 (非常に良い)

Helen、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Apartment hotel 2 minutes from European Parliament
We had a great stay here- apartment was very comfortable and had a high level of comfort and quality of furnishings (outdoor terrace with view of rooftops and church). Self-catering facilities, two separate bedrooms and a sofa bed in living room, shower room, separate toilet and another bathroom with hand shower and bath. Quiet location, but still ideally located for European Parliament, 20 minute walk to Art and musical instrument museums, 30 minute walk to the Grand Place. Supermarket, wine shops, beautician and a wonderful fish shop just around corner, and a market selling delicious fish, cheese, olives, bread in Place du Luxumbourg on Thursdays. The apartment was not within a hotel so we had to make arrangements ahead of arrival so that we could be met at the apartment block and given the key- the rep was already there waiting for us on arrival. We had a telephone number to contact a rep of the hotel if we needed assistance. The lack of hotel setting did not cause any problems for us, but there was no fast/easy fix (as would happen in a hotel) if things (like a noise from the cistern) needs adjusted. We were able to arrange a late 'check out' so that we could leave our luggage in the apartment until later in the day but if the apartment had been booked for another party that day, this facility may not have been available to us. On the other hand the self-catering facilities and a washing machine meant that we had on hand facilities which a hotel would not offer.
Michaelからの返信 (投稿日 : 2016 年 10 月 6 日)
Hi Helen. Thank you so much for your great comment. We're so happy you had a wonderful stay in our apartment and such a great hosting experience. Hope to welcome you again !