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ヌマ | リーフの口コミ

4 out of 5
ヌマ | リーフ
17 Pl. Rouppe, Brussels, Bruxelles

口コミ

8.6

非常に良い

評価 10 - 34 件の口コミ中 17 件が非常に良い" "
評価 8 - 34 件の口コミ中 11 件が良い" "
評価 6 - 34 件の口コミ中 3 件が普通" "
評価 4 - 34 件の口コミ中 2 件が不満" "
評価 2 - 34 件の口コミ中 1 件が非常に不満" "

8.6/10

清潔度

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Andres

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location.
2024 年 4 月に 3 泊滞在

8/10 (良い)

Yousri

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Très bon hôtel, calme mais leur petit déjeuner est moyen, pas beaucoup de choix.
2024 年 4 月に 7 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Bonjour Yousri, Nous sommes ravis d'apprendre que cette expérience a été très agréable. Nous apprécions beaucoup ces aimables paroles et espérons te revoir bientôt!Cordialement,numa Guest Experience Team

10/10 (非常に良い)

Jorge

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excelente
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Gentile Jorge,Siamo entusiasti di sapere che hai avuto un'ottima esperienza con noi. Le tue gentili parole sono molto apprezzate e ci auguriamo di rivederti presto!Saluti.numa Guest Experience Team

8/10 (良い)

Karen、Ouagadougou

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Place Rouppe is a nice area.
2024 年 1 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Karen,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度
2024 年 1 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Bonjour Laura,Merci de ces commentaires ! C'est toujours un plaisir de savoir que les gens ont apprécié leur séjour chez nous.En espérant avoir le plaisir de te revoir bientôt, nous t'adressons nos meilleurs vœux pour l'avenir!Cordialement,numa Guest Experience Team

10/10 (非常に良い)

Winson

良かった点 : 清潔度、客室の快適度
自助式入住
自助式入住，方便年輕家庭。位置便利，步行距離至布魯塞爾廣場，與中央車站步行10分鐘。
2023 年 10 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear 自助式入住,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,numa Guest Experience Team

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度
A real shame
Starting with the good - the hotel was lovely and the check in process was seemless. There were complementary snacks and drinks in the room and good quality teas and coffees. Due to the lack of reception desk, you could help yourself to provisions from the laundry room if you ran out. If it hadn’t been for our bad experience, I would have given the hotel 10/10. Our room had bed bugs and I was bitten about 50 times over 2 nights (we saw about 5 in total so not an infestation but enough). We were moved to a new room for our third and final night, and thankfully this room did not have bed bugs. I can appreciate that getting bed bugs is outside of a hotels control as anyone could bring them in, but trying to deal with all of this through an automated WhatsApp service and email due to there not being a reception desk was painful. I was offered a 50% discount on one night and managed to get this for the second night too, but the stay should have been refunded in full in my opinion as it ruined my holiday and has caused me days of suffering. I’ve also spent a lot on medicines and will likely have to spend more over the next week as bed bug bites are torturous. And not to mention how I am having to clean everything (inc bags, shoes etc) to ensure I’ve not brought any into my house. It is a shame this happened as the hotel was lovely but I have to be honest about the bad experience I had. Hopefully the room will be treated and no one else will have to suffer like I am.
2023 年 8 月に 3 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Guest,Thank you for your feedback! We appreciate your kind words about the service and amenities and are happy to read that you loved the location. We'll discuss your comment with the team. We completely empathise with your frustration and pain caused due to bed bugs. Please be assured we have taken disinfestation measures immediately. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you. Best regards, numa Guest Experience Team

10/10 (非常に良い)

Hervé

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hôtel situé dans le centre de Bruxelles (à 10 min à pied de la Grande place et 10-15 minutes à pied de la gare Bruxelles Midi) dans un quartier calme. L'hôtel était propre et les chambres étaient confortables. On a juste été surpris de ne voir aucun personnel (mis à part les agents d'entretien ou de la maintenance). Tout se fait en ligne (check-in, check-out). Le petit déjeuner se prend dans un établissement partenaire sur la place. Il y a également des consignes pour les bagages au sous-sol pour vous permettre de vous balader léger le jour de votre départ.
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Katarzyna

良かった点 : 清潔度、客室の快適度
2023 年 7 月に 3 泊滞在

8/10 (良い)

Olivier

2023 年 7 月に 2 泊滞在

8/10 (良い)

Lakshmaiah

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Scott

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything about Numa is fantastic. Great communication great location great overall experience…. we would do it again in a heartbeat.

4/10 (不満)

宿泊されたお客様

2023 年 6 月に 3 泊滞在

10/10 (非常に良い)

Bayan

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Comfortable
2023 年 5 月に 4 泊滞在

10/10 (非常に良い)

Nicholas

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
For an American the coffee portions are small, but makes sense for Belgium as everything is smaller. Excellent area with easy access to some beautiful historical areas.
2023 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Good location
Great stay. Location good and the bed is so comfortable.
2023 年 5 月に 6 泊滞在

10/10 (非常に良い)

MariaRita

出張
良かった点 : 清潔度、客室の快適度
I <3 it
Really nice room. The check in was a but clumsy (there is no reception and I had a couple of gliches) but I forgive them because the room was very nice and welcoming, simple but full of small personal touches and comfortable.
2023 年 5 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 5 月 14 日)
Dear MariaRita,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Paul

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Professionally run and seemless service even with no staff on site. Everything seems new; it is spotless. Communication was excellent. If I'm back in Brussels this is where I will stay.
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 5 月 14 日)
Dear Paul,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

roberta

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Max

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was really great! Ignore the Karen's who can't use the online check-in, I thought it was really easy. Room was clean and the beds are so comfy. There's even a free minibar!
2023 年 4 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Max,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

PATRICK

2023 年 4 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear PATRICK,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Natasha

2023 年 4 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 27 日)
Dear Natasha,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、客室の快適度
Stayed for one night, easy to find, access and communication was excellent although no staff. The only issue - no hot water in the morning due to maintenance, so would have been nice to know this in advance.
2023 年 3 月に 1 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Chahrazed

出張
良かった点 : 清潔度、客室の快適度
2023 年 3 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Chahrazed,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Good, would recommend
Great location, lovely hotel. Only issue was the bathroom/shower was poorly set up - the water from the shower sprayed out of the shower even with the door closed. There was no way to prevent this. The whole bathroom would be wet
2023 年 3 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

Yvonne、Johannesburg

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The rooms are a good size. Bed very comfortable and linen clean. Bathrooms also very good size. The location is very convenient. Check in was a little bit of a nightmare, as its all digital and no front desk at actual hotel. Fortunately their online team were responsive, and we were able to rectify the issue. But i had spent about 30 mins in the waiting area. There was no cutlery in the room to make tea / coffee. I also did not realise that there is no housekeeping service. So i had to make my own bed. I may have missed this detail when i booked so i was a little surprised. The hotel has a no smoking policy, but it was very clear other guests were smoking in their rooms. So the corridors smell of cigarette smoke.
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Yvonne,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Edgard

良かった点 : 清潔度、客室の快適度
2023 年 2 月に 7 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Edgard,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We put our luggage in the lockers after check out and when we returned we couldn't get it open. We called the number in the email for help and someone was there to help us in minutes. The location was excellent! The room was clean and very nice.
2023 年 2 月に 2 泊滞在
numa Guest Experience Teamからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Elizabeth ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 (良い)

PAOLO MARIA

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Molto efficace come sistema di check in, check out e accessi. Ottima la comunicazione, anche in caso di necessità via whatsapp, con risposte immediate. Lascia perplessi la pulizia della stanza, prevista una volta ogni 8 notti. Altrimenti è costo extra. Complessivamente, comunque una buona struttura
2023 年 1 月に 5 泊滞在

2/10 (非常に不満)

Edgard

2023 年 2 月に 3 泊滞在

8/10 (良い)

Candace

家族旅行
良かった点 : 清潔度、設備とサービス
Super comfy beds, quiet. They have free laundry. Loved the remote check in process. Walking distance to both train stations, square and tons of restaurants nearby Get carpets that are not black- they all look like they haven’t been vacuumed in weeks. The rest of my room- sparkling clean
2023 年 1 月に 4 泊滞在

8/10 (良い)

JEAN FRANCOIS

良かった点 : 客室の快適度
2022 年 11 月に 1 泊滞在

6/10 (普通)

Michael

カップルで旅行
Accessable and easy to walk to local attractions. Rooms look nothing like images provided. No check in desk or employees to speak with. Maintenance issues with the building 5 of the 6 days we stayed
2022 年 11 月に 6 泊滞在

6/10 (普通)

Michael

出張
気になった点 : 施設のコンディションと設備
Der Aufzug war kaputt, und wohl nicht erst sei gestern. Das Treppenhaus ist unfomfortabel (zu eng, die Treppenbzu schmal und zu steil), insbesondere, wenn man in den vierten Stock muss. Das Zimmer selber war ok und die Lage der Unterkunft war mir bekannt.