Dear Mai,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again. Best regards,Juan CORBEAU, General Manager

Koichi様、この度はibis Budget Brussels South Ruisbroekをご利用いただきまして、ありがとうございました。この度は、駐車場がお客様のご期待に添えず申し訳ございません。施設に多くの投資をしているため、駐車料金は宿泊料金に含まれていないのです。宜しければ、徒歩圏内に市内中心部へアクセスできる駅やバス停がございますので、是非そちらもご利用下さいませ。当ホテルでのご滞在が快適であったことを願っております。またのお越しをお待ちしております。Juan CORBEAU, General Manager

Dear Viktoria,Thank you for such a positive review.We are thrilled that our hotel’s location added convenience to your travels and that you enjoyed the variety and quality of our breakfast offerings. It’s pleasing to know that the information provided by our staff was helpful during your stay, and we are glad to hear that our recommendation to visit Bruges enriched your experience of Belgium.While we regret that we do not provide hair conditioner in the rooms, we hope this did not cause too much inconvenience and that you were able to enjoy your stay nonetheless. We appreciate your understanding that as a budget hotel, we focus on offering the essentials that contribute to a comfortable and value-driven experience.Your kind words regarding the cleanliness of our rooms, the condition of our hotel, and the level of service provided are sincerely appreciated. Our team strives to deliver an exceptional experience to all our guests, and it is rewarding to know we succeeded during your visit.It would be our pleasure to have you return on another occasion. Very best wishes,Juan CORBEAU, General Manager

Dear Ahmet,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Juan CORBEAU, General Manager

Chère Sylvie,Merci pour la rédaction de ce commentaire.Nous sommes ravis que l'accueil ait été à la hauteur de vos attentes et que la propreté de la chambre vous ait donné entière satisfaction. Nous notons toutefois votre remarque concernant la literie et souhaitons préciser que nos lits disposent d'un matelas et d'un surmatelas pour garantir un confort optimal, à l'exception des lits superposés. Concernant le désagrément avec le lavabo, nous aurions aimé pouvoir intervenir durant votre séjour pour résoudre ce problème rapidement et assurer votre confort.Nous voudrions vous revoir pour un séjour à la hauteur de nos exigences.Bien cordialement,Juan CORBEAU, General Manager

Chère Daniele,Nous sommes navrés que votre séjour n’ait pas été à la hauteur de vos attentes et nous aurions aimé en savoir plus sur votre déception. Sachez que le confort de nos hôtes est au coeur de nos priorités et que dans ce but, notre équipe est toujours à votre écoute sur place !Nous souhaiterions vous revoir pour un séjour plus réussi.Bien à vous,Juan CORBEAU, General Manager

Dear Charlene,Thanks for taking the time to review your stay at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Juan CORBEAU, General Manager

Cher hôte, Merci d'avoir pris le temps de partager votre avis.Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses. Nous aurions souhaité que vous nous fassiez part de cette situation inhabituelle, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons sincèrement que vous nous donnerez l'opportunité de regagner votre confiance par un séjour à la hauteur habituelle de nos prestations.Bien à vous,Juan CORBEAU, General Manager

Querido Ruben,Lamentamos que su estancia no haya cumplido con sus expectativas y que la distancia al centro de la ciudad haya sido un inconveniente para usted; nuestro hotel está efectivamente ubicado a 7 km del corazón de Bruselas y destacamos nuestra cercanía a la autopista para facilitar el acceso a diferentes áreas. Entendemos que la imposibilidad de guardar su equipaje haya causado molestias y aunque nuestro hotel no cuenta con un cuarto de equipaje, siempre buscamos soluciones para asistir a nuestros huéspedes.Confiamos en que nos conceda una segunda oportunidad para que pueda disfrutar de una experiencia satisfactoria al 100%. Reciba un cordial saludo,Juan CORBEAU, General Manager

Chère Diane,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous sommes ravis que vous ayez trouvé notre service à la réception satisfaisant, et nous nous efforçons toujours de fournir un accueil chaleureux et efficace à nos clients. Nous regrettons toutefois que les matelas n'aient pas été à la hauteur de vos attentes. Nos lits sont équipés de matelas et de surmatelas, à l'exception des lits superposés, pour offrir un sommeil de qualité. Concernant l'éclairage lors de l'utilisation de la douche, nous comprenons que cela puisse être dérangeant et nous prenons note de votre commentaire pour envisager des améliorations futures.Merci d'avoir choisi notre hôtel. Bien à vous,Juan CORBEAU, General Manager

Cher Mimoun,Merci pour ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous revoir parmi nous,Juan CORBEAU, General Manager

Dear Matthew,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back on a future visit.Kind regards,Juan CORBEAU, General Manager

Cher Seong,Merci pour cet aimable commentaire sur notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons que vous renouvellerez votre expérience chez nous. Bien cordialement,Juan CORBEAU, General Manager

Cher Florian,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes sincèrement navrés du désagrément évoqué et vous présentons nos plus sincères excuses.N'hésitez pas à nous signaler ce type de manquement à votre arrivée afin que nous puissions réagir au plus vite et au mieux pour assurer votre confort.Nous espérons que vous avez passé un agréable séjour parmi nous.Nous espérons vous compter de nouveau parmi nous très bientôt.Bien à vous,Juan CORBEAU, General Manager

Beste Ria,Bedankt voor deze mooie beoordeling.We zijn blij te horen dat onze locatie nabij het openbaar vervoer voor u gunstig was, waardoor u gemakkelijk toegang had tot de omliggende gebieden en de stad. Het is ook goed om te weten dat u de netheid van onze kamers en de staat van ons hotel als uitstekend heeft ervaren. Ons team streeft ernaar om hoogwaardige service te bieden en het is fijn dat dit door u is opgemerkt.Met vriendelijke groet,Juan CORBEAU, General Manager

Dear Rafal,Thank you for such a positive review of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Juan CORBEAU, General Manager

Cher Patrice,Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait un plaisir de vous accueillir à nouveau. Bien cordialement,Juan CORBEAU, General Manager

Cher Abdellah,Merci pour cette appréciation très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Juan CORBEAU, General Manager

Dag Anita,Bedankt voor uw recensie.We waarderen uw opmerking over de krappe 3-persoonskamer. Onze kamers zijn ontworpen volgens het Cocoon-concept om de ruimte efficiënt te benutten, maar we begrijpen dat dit misschien niet voor iedereen ideaal is. Wat betreft het ontbijt, we zijn verrast om te horen dat u niet tevreden was met de keuze. Ons continentaal ontbijtbuffet biedt normaal gesproken een ruime selectie aan brood, beleg, fruit, yoghurt, dranken en meer. We zullen uw feedback zeker meenemen om ons ontbijt verder te verbeteren.We betreuren het dat uw verblijf niet volledig aan uw verwachtingen heeft voldaan en bieden onze excuses aan voor het ongemak.We verwelkomen jullie graag opnieuw voor een betere ervaring.Met vriendelijke groet,Juan CORBEAU, General Manager

Dear Eero Ilmari,Thank you for sharing your review.We are glad to hear that you found our hotel to be satisfactory for the price. However, we regret to learn about the unpleasant sewer smell in the shower. We take cleanliness very seriously, and our housekeeping team works diligently to maintain high standards throughout the hotel. We will investigate this issue and take appropriate action to ensure it does not happen again.We appreciate your positive feedback on our service and room comfort. Our team strives to provide a welcoming and comfortable environment for all our guests, and we are happy to know that we met your expectations in these areas.We hope to have the opportunity to welcome you again.Best wishes,Juan CORBEAU, General Manager

Dear Yağmur,Thank you for taking the time to share your feedback.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.We hope to welcome you back for a return visit.Best regards,Juan CORBEAU, General Manager

Mustafa Bey,Olumlu yorumlarınızı ilettiğiniz için teşekkür ederiz.Otelimizin konumunun ve fiyat-performans oranının beklentilerinizi karşılamış olmasından memnuniyet duyuyoruz. Şehir merkezine ulaşımın kolay olmasını ve temiz yataklar ile duş imkanlarının beğenilmesini önemsiyoruz.Umarız ileride sizi tekrar ağırlarız. Saygılarımla,Juan CORBEAU, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are very sorry to know that your time with us fell below what you expected and wish that you had informed us of your concerns during your stay, as we would have found a solution for you. Rest assured that we will be reviewing your comments with our team.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Juan CORBEAU, General Manager

Caro José María,agradecemos o seu simpático comentário.Ficamos felizes em saber que você apreciou a atenção e o serviço oferecido por nossa equipe. Nosso objetivo é proporcionar uma estadia confortável e agradável para todos os nossos hóspedes, e é ótimo saber que conseguimos atingir esse objetivo durante a sua visita.Agradecemos novamente pelos seus comentários positivos e esperamos ter a oportunidade de recebê-lo novamente em nosso hotel.Esperamos recebê-lo novamente em breve. Atenciosamente,Juan CORBEAU, General Manager

Dear Tim, Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again in the future. Best wishes,Juan CORBEAU, General Manager

Apreciada Paulina,Nos complace saber que encontró nuestras instalaciones limpias y que nuestro personal fue amable durante su estancia. Trabajamos arduamente para mantener un ambiente agradable y acogedor para nuestros huéspedes y celebramos que así lo percibiera. Su satisfacción es nuestra mayor recompensa.Por otro lado, le damos las gracias por destacar la relación calidad-precio que ofrecemos.Esperamos poder darle de nuevo la bienvenida en un futuro próximo. Reciba saludos cordiales,Juan CORBEAU, General Manager

Dear Lily Karina,Please accept our thanks for your kind review regarding your stay.We are delighted to see that you had a positive experience at our hotel. Our team works hard to provide a comfortable and convenient stay for all our guests, and we are glad that our efforts have been appreciated.We hope to see you again on a future visit.Kind regards,Juan CORBEAU, General Manager

Cher Aurélien,Tous nos remerciements pour ce commentaire positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vour recevoir à nouveau,Juan CORBEAU, General Manager

Sehr geehrter Michael, vielen Dank für das Feedback.Es freut uns, dass Sie unseren Service zu 80% zufriedenstellend fanden. Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten. Wir bedauern jedoch, dass Sie mit der Sauberkeit des Zimmers und den Annehmlichkeiten im Zimmer nicht vollständig zufrieden waren. Als Budget-Hotel bieten wir zwar keine luxuriösen Annehmlichkeiten, aber wir legen großen Wert auf Sauberkeit und Komfort. Wir werden Ihr Feedback an unser Housekeeping-Team weitergeben, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden. Bezüglich des Hotelzustands möchten wir darauf hinweisen, dass unser Hotel im November 2010 erbaut wurde und bisher keine Renovierungsarbeiten geplant sind. Wir bemühen uns jedoch stets, unsere Einrichtungen in gutem Zustand zu halten.Alles Gute und bis bald! ;)Juan CORBEAU, General Manager

Chère Geraldine,Nous sommes ravis que vous ayez trouvé notre hébergement pratique et d'un bon rapport qualité-prix. Cependant, nous comprenons que la taille de la chambre pour 3 personnes ait pu vous sembler petite. Nos chambres sont conçues pour optimiser l'espace et offrir un hébergement abordable, avec une superficie de 13 m2 pour toutes nos chambres.Nous espérons que cela n'a pas trop affecté votre séjour et que vous avez pu profiter des autres avantages de notre hôtel, tels que notre parking privé, notre réception ouverte 24h/24 et notre emplacement à proximité de l'autoroute.Nous espérons avoir le plaisir de vous recevoir à nouveau.Bien cordialement,Juan CORBEAU, General Manager

Dear Rafal, Thank you for this feedback concerning your recent visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion. Best wishes,Juan CORBEAU, General Manager

Dear Gulzar,Thank you for taking the time to share your feedback.We appreciate your feedback on the room cleanliness and hotel condition. However, we are sorry to hear about the discomfort you experienced with the pillow and bunk bed. Our hotel offers rooms with a double bed and a bunk bed as part of our Cocoon concept to efficiently use space. We understand that this may not be suitable for everyone, and we apologize for any inconvenience this may have caused. Regarding the pillow, we provide one pillow per person as a standard, but we will take your feedback into consideration for future improvements. We also want to clarify that our hotel is equipped with rooms for disabled guests, ensuring accessibility and comfort for all our guests.We hope to welcome you again in the future. Best wishes,Juan CORBEAU, General Manager

Dear Lars,Thank you for this kind review.We are delighted to hear that you found our location near the train station convenient for your visit to Brussels. It's great to know that our direct access to Brussels Central station was a positive aspect of your stay.We appreciate your feedback on the room cleanliness, hotel condition, service, and room amenities. We continuously strive to improve our facilities and services to ensure a comfortable and enjoyable stay for our guests. Your comments will help us in our ongoing efforts to enhance our guest experience.We look forward to seeing you again in the future.Best wishes,Juan CORBEAU, General Manager

Dear Remco,Thank you for this review.We are thrilled to hear that you found our hotel to be extremely quiet and appreciated the excellent support from our friendly staff. It's great to know that our location in a pleasant neighborhood contributed to your enjoyable stay. We're also glad that you found our room cleanliness and hotel condition to be top-notch.We appreciate your kind words about our room amenities and are happy to inform you that we continuously strive to provide the best possible experience for our guests. Your feedback is valuable to us, and we look forward to welcoming you back on your next visit to Brussels.The entire team look forward to welcoming you back for a future visit.Kind regards,Juan CORBEAU, General Manager

Kære Heidi.Tusinde tak for din fine anmeldelse af dit ophold på ibis Budget Brussels South Ruisbroek.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.Vi ser frem til at byde dig velkommen igen på vores hotel i fremtiden.Juan CORBEAU, General Manager

Dear Tom, Thank you for your review.We are pleased that we were able to meet your expectations.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Juan CORBEAU, General Manager

Cara Maria Luiza,estamos gratos pela sua preferência e cortês feedback.Prezamos a sua preferência e foi com o maior entusiasmo que recebemos a sua visita.Lamentamos não ter ido ao encontro de todas as suas expetativas, mas teríamos de saber com maior detalhe a que se refere.Esperamos recebê-la novamente em breve.Atenciosamente,Juan CORBEAU, General Manager

Cher Etienne,Merci d'avoir pris le temps de nous laisser un commentaire.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons vous compter de nouveau parmi nous.Juan CORBEAU, General Manager

Dear Alvaro,Thanks for taking the time to share your views of your stay at our hotel.We are delighted that our location was ideal for you and thank you for your kind mention of our team; we are happy that you received such friendly and professional service.We hope that we have the pleasure of seeing you again in the future. Best regards,Juan CORBEAU, General Manager

Cher Yazid,Merci d'avoir pris le temps de rédiger ce commentaire.La superficie de nos chambres est indiquée sur nos supports et correspond à nos standards.Au plaisir de vous accueillir à nouveau,Juan CORBEAU, General Manager

Beste Fatima,Hartelijk dank voor uw positieve beoordeling.We zijn blij dat alles voor u in orde was bij uw verblijf en dat u genoten heeft van de rust!Graag tot een volgende keer!Juan CORBEAU, General Manager

Dear Mike, Thanks for sharing your point of view.We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year, but we assure you we do our best to keep them competitive.We hope to welcome you back. Best wishes,Juan CORBEAU, General Manager

Dear Nissa,It was a pleasure to receive this great review.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back.Best wishes,Juan CORBEAU, General Manager

Dear Sherry,We are sorry that not everything was to your satisfaction.However, we would be interested in knowing how we could have improved on your time with us.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards,

Lieber Adi,danke für Ihren netten Erfahrungsbericht zu unserem Hotel.Wir bedauern es sehr, dass unser Hotel nicht Ihren Erwartungen entsprochen hat und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.Wir möchten Sie ermutigen, sich das nächste Mal direkt an unsere Rezeption zu wenden, damit wir uns sofort um Ihre Anliegen kümmern können, indem wir beispielsweise eine zusätzliche Reinigung oder nach Möglichkeit einen Zimmerwechsel veranlassen.Freundliche Grüße,Juan CORBEAU, General Manager

Dear Rafal,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Juan CORBEAU, General Manager

Dear Cesar,Thank you for taking the time to review your stay.We appreciate your positive feedback on our service, and we're glad our team was able to assist you during your stay.However, we are sorry to hear that you found the room size to be small and experienced issues with the air conditioning. Our rooms are designed to be efficient and budget-friendly, which is why they measure 13 m2. As for the air conditioning, we do have individually controlled air conditioning in each room, and extra fans are available upon request. We apologize for any inconvenience this may have caused and will ensure that our team is aware of your concerns to improve our guests' experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Juan CORBEAU, General Manager

Dear Robert,Thank you for positively reviewing your experience.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,Juan CORBEAU, General Manager