ロビー応接スペース

ルレ & シャトー ホテル ヘリテージの口コミ

5 out of 5
ルレ & シャトー ホテル ヘリテージ
Niklaas Desparsstraat 11, Bruges

口コミ

9.6

最高に素晴らしい

評価 10 - 489 件の口コミ中 393 件が非常に良い" "
評価 8 - 489 件の口コミ中 78 件が良い" "
評価 6 - 489 件の口コミ中 12 件が普通" "
評価 4 - 489 件の口コミ中 1 件が不満" "
評価 2 - 489 件の口コミ中 5 件が非常に不満" "

9.8/10

清潔度

9.8/10

スタッフとサービス

9.6/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

HIDEKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高のチョイス
マルクト広場にも近く、部屋も広く快適、バスタブもありレストランもありの、文句の付けようがない、最高のホテルです。 選んだ自分を褒めてあげたいくらいです。
2019 年 11 月に 1 泊滞在
Johan, Isabelle and the entire Heritage teamからの返信 (投稿日 : 2019 年 12 月 2 日)
素晴らしいレビューをありがとうございました! またお会いできるのを楽しみにしています!

10/10 (非常に良い)

y、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高のホテル
立地も観光地に近く便利です。ホテルの設備もスタッフも最上級です。快適な滞在でした。アメニティもコーヒーメーカーも、満足できるものばかりでした。とてもお勧めできます。
2018 年 5 月に 1 泊滞在
Marie De Plancke - Managerからの返信 (投稿日 : 2018 年 5 月 11 日)
Thank you for your great review! We hope to welcome you back soon...

10/10 (非常に良い)

Noriyuki、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay in Bruges!
これまで世界中で数多くの4☆、5☆ホテルに滞在していますが、このホテルは従業員のサービスも含めて細部にまで心配りが行き届いていてベストホテルのひとつでっした。レストランがキッチンの改装中ということで閉まっていて、朝食のみホテルで食べましたが、十分に評価できる内容とゆったりした雰囲気でした。メインレストランのディナーも期待できそうなので近いうちに再訪したいと思っています。

8/10 (良い)

m、日本

良かった点 : 清潔度、客室の快適度
中心部にあるラグジャリーホテル
Relais & Chateaux の雰囲気は大いにあり、必要なものは揃っているし、立地も便利です。 当然、料金別に部屋のグレードは違うので、部屋の広さにこだわる場合はルームタイプをよく確認されたうえで予約されることをすすめます。 私は狭い部屋でもくつろげましたよ。

8/10 (良い)

ひろ、宮城県、仙台市。

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
カップルにぴったり
とても、素晴らしいホテルでしたが、バスルームに少し、不満がありました。ハンガーが、固定してあってはずれない。洗濯した衣類を乾かすことができない。トイレットペイパーがたりん ない。コーヒーがおいしくないなどです。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

nona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
笑顔のステキなスタッフ
9月に2泊しました。スタッフ皆さん自然な笑顔で接して頂き、何を聞いても頼んでも快く対応して下さり、すごく良かったです。

8/10 (良い)

Tom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Douglas

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The property is nice with lovely service. The rooms are small and a bit dated. It drives me a little nuts when hotels say they have a gym but they don’t. All the machines were broken and didn’t work. It was just a junk room not a gym. Wouldn’t take much but I guess they don’t care.
2024 年 3 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our property and the service provided by our staff.Regarding your concerns about the fitness room, we apologize for any inconvenience you experienced. We want to assure you that we have double-checked all the machines in our fitness room, and they are all functioning well. However, we understand that if something were to malfunction during your stay, it's important for us to know so that we can address it promptly. We encourage guests to inform us at the front desk if they encounter any issues, as we are committed to providing a satisfactory experience for all our guests.As for the size and condition of the rooms, we understand that preferences vary among guests. We continuously strive to maintain the quality and comfort of our accommodations, and we will take your feedback into consideration as we work towards improvements.Once again, we apologize for any inconvenience you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. If there's anything else we can do to assist you, please don't hesitate to let us know.Thank you for choosing to stay with us.

10/10 (非常に良い)

Kurtis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was beautiful, well kept, and the welcoming staff made the stay incredibly comfortable. Food and drink available at the restaurant and bar was top notch as well!
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for your fantastic review! It's our goal to provide a memorable experience for our guests, and we're delighted that we could achieve that during your visit.Our team works hard to ensure a delightful culinary experience for our guests, and your positive feedback is truly appreciated.We look forward to welcoming you back for another exceptional stay at our property. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know.

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente servicio de todos lugar increíble cerca de todo. Tranquilidad y un trato amable súper especial
2024 年 1 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2024 年 3 月 12 日)
¡Muchísimas gracias por tu excelente reseña! Agradecemos tu tiempo para compartir tus comentarios positivos. Será un placer recibirte nuevamente en nuestro hotel. Si hay algo más que podamos hacer para mejorar tu experiencia en el futuro, no dudes en hacérnoslo saber.¡Esperamos verte pronto!

10/10 (非常に良い)

Soo Youn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is super convenient and safe and quiet. The hotel is very charming and very clean. The stuff are all very kind. Highly recommend!
2023 年 12 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be super convenient, safe, and quiet. Thank you for the high recommendation! We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know.Safe travels, and we can't wait to host you again!

8/10 (良い)

Neil

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Matti

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
9
Loistava palvelu, ihana pieni hotelli jossa oli kiinnitetty huomiota pieniinkin yksityiskohtiin. Näin Joulun alla tilat oli kauniisti koristeltu.
2023 年 12 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Kiitos palautteestasi ja ystävällisistä sanoistasi! Olemme iloisia kuullessamme, että koit palvelumme loistavana ja nautit huomaavaisista yksityiskohdista pienessä hotellissamme. On hienoa, että jouluista tunnelmaa arvostettiin erityisesti tähän aikaan vuodesta.Toivotamme sinulle iloista joulun odotusta ja toivomme saavamme toivottaa sinut tervetulleeksi takaisin tulevaisuudessa.

10/10 (非常に良い)

Kirstie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The standout element of this hotel is the service, in particular the staff in the restaurants. Eugene who is a breakfast server deserves a shoutout. His service is exceptional, nothing is too much and he always has a smile and welcoming demeanour. I also loved the quietness of this place, it is a small boutique hotel so it felt like we had privacy and could relax. We had a classic double room, which I must say did feel a little small for us both with our luggage. As a women, I did bring alot of clothes and the wardrobe space was lacking! The rooms could do with a few upgrades, like new TVs for example. Perhaps a smart tv. Also another suggestion is conditioner in the bathroom's. The bathrooms only had 2 in 1 shampoo, which as most women would agree is not ideal. Loved the hotel though and I am a fan of the regency style decor!
2023 年 11 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Kirstie,Thank you for sharing your detailed and thoughtful review of your recent stay at our hotel. It's wonderful to hear that you enjoyed the quiet and private atmosphere of our small boutique hotel. Creating a relaxing and intimate environment is important to us, and we're pleased it contributed to your overall experience.We're delighted that you loved the hotel and are a fan of the regency style decor. Your support means a lot to us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.

10/10 (非常に良い)

Sohin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel. Has such a charm about it. The service impeccable and location is great.
2023 年 11 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Sohin,Thank you for taking the time to share your kind words about your recent stay at our hotel. We're also thrilled that you experienced impeccable service during your stay. Our team works hard to ensure our guests feel well taken care of, and your appreciation is truly valued.Thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back for another wonderful experience.

10/10 (非常に良い)

Sebastian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location. Close to the centre - a few minutes walk (although Bruges is tiny and very walkable). Fantastic service all round. Large and cozy room. Reception and other staff helped with everything we needed. Constant and clear communication. We loved it and would easily come back.
2023 年 11 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Sebastian,Thank you for taking the time to share such a wonderful review of your recent stay with us. It's heartening to hear that you had a fantastic experience with our service and that the reception and other staff were able to assist you with everything you needed. We take pride in providing top-notch service, and your kind words are truly appreciated.Thank you for expressing your love for your stay, and we would be absolutely delighted to welcome you back whenever your travels bring you to Bruges.

10/10 (非常に良い)

francesca

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with incredible staff Room was a little cramped but very clean
2023 年 11 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Francesca,Thank you for taking the time to share your thoughts about your recent stay with us. We're thrilled to hear that you found our hotel beautiful and our staff incredible.We appreciate your feedback regarding the room size, and we apologize for any inconvenience caused. Your comfort is important to us, and we'll take your comment into consideration as we continuously strive to improve our guests' experiences.It's heartening to know that despite the room size, you found it very clean. Our housekeeping team works hard to maintain high cleanliness standards, and we're pleased to see their efforts reflected in your experience.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to note for your next visit, please feel free to share.

10/10 (非常に良い)

Darren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exceptional in every way
Beautiful building and impeccably maintained. Small boutique hotel in the heart of Bruges. Can’t really fault anything and I wouldn’t want to after our perfect weekend there. The building is exactly as in the photographs and the quality of service is exceptional. In fact the attention to detail at the hotel really makes it stand out against others we have been to. It’s the little things that separate the good from the great and this hotel does it all perfectly. Every member of staff we interacted with were a credit to themselves and the quality of this establishment, and we could not have enjoyed a better experience without their effortlessly excellent service at all times.
2023 年 11 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Mr & Mrs Darren,We appreciate your fantastic feedback and are thrilled to hear about your perfect weekend at our small boutique hotel in the heart of Bruges. We are dedicated to delivering exceptional service and attention to detail, and it's truly heartwarming to read that you found this to be the case during your stay. It's indeed the little things that set us apart, and we are delighted that you recognized and appreciated these efforts.Your kind words about our staff members are greatly appreciated. We take immense pride in their dedication and the level of service they provide. They will be recognized for their role in making your experience so enjoyable.We thank you for choosing to stay with us and for sharing your experience. Your satisfaction is our greatest reward, and we look forward to welcoming you back for more perfect stays in the future.Warm regards,

10/10 (非常に良い)

Ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente localização e conforto
Apenas o quarto que eu achei pequeno de resto o hotel é muito bom
2023 年 10 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Caro hóspede,Agradecemos por compartilhar suas impressões sobre sua estadia em nosso hotel. Ficamos felizes em saber que, no geral, você teve uma boa experiência.Lamentamos que você tenha achado o quarto um pouco pequeno. Entendemos que as preferências de espaço podem variar entre os hóspedes, e oferecemos uma variedade de tamanhos de quartos para atender às necessidades individuais.Estamos contentes que, além desse detalhe, você tenha tido uma boa experiência em nosso hotel. Sua satisfação é importante para nós, e esperamos ter o prazer de recebê-lo novamente no futuro para proporcionar uma estadia ainda mais agradável.Atenciosamente,

10/10 (非常に良い)

Alan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An excellent, small boutique hotel that is conveniently located. The staff is wonderful. The continental breakfast is delicious and generous.
2023 年 10 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Valued Guest,Thank you for sharing your thoughts about your recent stay with us. We're delighted to hear that you found our boutique hotel to be excellent and conveniently located.Your kind words about our staff are greatly appreciated. Providing excellent service is a top priority, and we're pleased to know that you had a wonderful experience with our team.We're also thrilled to learn that you enjoyed our delicious and generous continental breakfast. It's always a pleasure to start the day with a great meal.We hope to have the pleasure of welcoming you back for more enjoyable experiences in the future. Your continued patronage is highly valued.Warm regards,

10/10 (非常に良い)

Sebastian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service, great ambiance. The staff went out of their way to assist you and make your stay truly enjoyable. Breakfast buffet and service was truly exceptional.
2023 年 9 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Mr Sebastian,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel.It's heartwarming to know that you found our service to be excellent and that our ambiance contributed to a truly enjoyable stay. Our team is dedicated to going the extra mile to assist our guests and create memorable experiences.Your satisfaction is our utmost priority, and your kind words motivate us to continue providing top-notch service.We hope to have the pleasure of welcoming you back in the future for another exceptional stay. If you have any specific comments or suggestions, please feel free to share them with us.Warm regards,

10/10 (非常に良い)

Patricia、Tacoma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thomas and Claire at the front desk were welcoming, gracious, and helpful throughout our stay. Our visit to Bruges is a lifetime memory!
2023 年 9 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Patricia,Thank you for sharing your wonderful experience at our hotel, and for highlighting the exceptional service provided by Thomas and Claire at our front desk. We are thrilled to hear that they were welcoming, gracious, and helpful throughout your stay.It's truly heartwarming to know that your visit to Bruges has left you with lifetime memories. Our team is dedicated to ensuring that each guest has a memorable and delightful experience, and your kind words motivate us to continue our efforts.We hope to have the pleasure of welcoming you back to create more cherished memories whenever your travels bring you to Bruges.Warm regards,

10/10 (非常に良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked this for a weekend away for my partners birthday, it was absolutely superb. the location was fantastic, the hotel is steeped in history and very elegant. The buffet breakfast was very good. We did the fine dining experience with wine flight, and it was the best fine dining experience we have ever had, thoroughly enjoyed it. The receptionists at the hotel
2023 年 9 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Mrs Cox,Thank you for choosing our hotel to celebrate your partner's birthday weekend. We are delighted to hear that your stay with us was absolutely superb and that you had such a wonderful experience.It's great to know that you appreciated our fantastic location and the historical elegance that our hotel offers. We take pride in providing a unique and charming atmosphere for our guests to enjoy.We are pleased that you found our buffet breakfast to be very good; we believe a great start to the day is essential.Moreover, it brings us immense joy to read that your fine dining experience with our wine flight option was the best you've ever had. Our culinary team works diligently to create memorable dining experiences, and your positive feedback is a testament to their efforts.Once again, thank you for choosing our hotel for this special occasion. We hope to have the pleasure of welcoming you back in the future to create more memorable moments.Warm regards,

10/10 (非常に良い)

Rajesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Mr Rajesh,Thank you for your perfect 10/10 rating! We're delighted to hear you had a fantastic experience at our hotel. We look forward to welcoming you back in the future.

10/10 (非常に良い)

christian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Guest,Thank you for your perfect 10/10 rating! We're delighted to hear you had a fantastic experience at our hotel. We look forward to welcoming you back in the future.

8/10 (良い)

John

2023 年 5 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,

10/10 (非常に良い)

Patricia、Bear

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 5 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,

10/10 (非常に良い)

Nathalie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Magnifique Hôtel haut de gamme, idéalement situé à Bruges. Chic, cosy et plein de caractère, un personnel bienveillant et attentif, tout pour un séjour idéal ! Le restaurant est parfait, dîner et petit déjeuner gastronomiques assurés !
2023 年 2 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Nous tenons à vous exprimer notre sincère gratitude pour votre merveilleuse évaluation de notre hôtel. Vos mots chaleureux et élogieux nous touchent profondément, et nous sommes ravis d'apprendre que vous avez passé un séjour idéal parmi nous.Encore une fois, merci de votre visite et de votre aimable commentaire. Nous avons hâte de vous accueillir à nouveau pour un autre séjour exceptionnel à l'avenir.Cordialement,

10/10 (非常に良い)

Jose Henrique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Adoramos tudo, o serviço impecável e super gentil, as instalações lindas e uma localizacao excelente, o hotel é central e proximo as principais atracoes, nossa estadia foi maravilhosa
2023 年 2 月に 2 泊滞在
Sarah | Guest services からの返信 (投稿日 : 2023 年 2 月 17 日)
Querido convidado, Que ótimo saber que vocês adoraram tudo! Fico feliz em ouvir que o serviço foi impecável e super gentil, as instalações lindas e a localização excelente. É maravilhoso saber que o hotel é central e próximo das principais atrações, tornando a estadia ainda mais agradável. Muito obrigado por compartilhar sua experiência conosco, esperamos recebê-los novamente em breve!

10/10 (非常に良い)

Johanna A

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The Hotel Heritage is such a charming boutique hotel with all the services you would want- the staff is extremely accommodating. We visited with 7 straight days of rain and they always made us smile.
Sarah | Guest services からの返信 (投稿日 : 2023 年 2 月 17 日)
Dear Mrs. Loke, Thank you for your wonderful review! We're delighted to hear that you found the Hotel Heritage to be a charming boutique hotel with all the services you could want. Our staff strives to provide the best possible experience for our guests, and we're thrilled to hear that they were extremely accommodating and made you smile even during these 7 days of rain. We hope to have the pleasure of welcoming you back to the Hotel Heritage in the future!Kind regads

2/10 (非常に不満)

Rosario、MIAMI

2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pamper yourself in Bruges
Very nice stay, wonderful service. The items for sale in the room were a bit much, if you put chips in the room just have it be a courtesy. Why charge for every little thing?Overall very nice and well stocked. The spa was nice. Had a relaxing massage, not the best but nice. Nice touches throughout room such as water, fruit, chocolates, radio, various English-language channels on the TV. Excellent location 2 mins to main square and Belfort. Walk to any attraction in Bruges in minutes.
2022 年 11 月に 2 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 1 月 4 日)
Dear,So nice to read you had a great time with us and you appreciated all the little touches in the room.We have indeed a very central location and everything is on walking distance.We also appreciate your comment about the items for sale, but as they are part of the minibar and well indicated, I think it is acceptable for everybody. We can't offer everything as a courtesy ;-)Looking forward to welcome you soon again.Happy New Year!

10/10 (非常に良い)

JORGE

2022 年 11 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 (非常に良い)

Olivier

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superbe emplacement
Hôtel extrêmement bien placé dans Bruges. Chambre plutôt petite, décoration avec mobilier d’époque. Literie confortable. Petit déjeuner buffet excellent ( champagne compris dans le prix) servit dans une très jolie salle. Personnels très sympathiques, serviables et aux petits soins . Nous recommandons ce relais & Château.
2022 年 11 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 1 月 4 日)
Bonjour et tout d'abord Bonne Année et bonne santé.Merci beaucoup pour votre visite et votre beau commentaire.Toute l'équipe est ravis que vous avez passé un agréable séjour chez nous.En attente de vous accueillir chez nous bientôt

10/10 (非常に良い)

Bradley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 10 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 (非常に良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 (非常に良い)

kyung duk、BUSAN

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
시설 위치특히직원들의 친절 아침식사 거의 완벽함
2022 年 10 月に 1 泊滞在
일라나 에리자벳からの返信 (投稿日 : 2022 年 10 月 8 日)
고객님께서는 의견을 주셔서 감사합니다. 고객님께서 우리 호텔에서 줄거운 시간을 보낸 것을 알게되어 기쁩니다. 부르게로 다시 오면 고객님을 쾌히 숙박시켜 드리겠습니다.

10/10 (非常に良い)

Aaron、Houston

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was excellent. It was a beautiful property, in a great location (just a block or so off the main square and easy walking distance to the main things to see in Bruges) and with great service. I highly recommend it.
2022 年 9 月に 4 泊滞在
Sarah - Guest Service Agentからの返信 (投稿日 : 2022 年 10 月 6 日)
Thank you very much for your visit and your stay with us. The whole team is very happy that you have enjoyed your stay with us. Safe travels and looking forward to welcome you soon again with us. Kind regards

8/10 (良い)

Robert

2022 年 9 月に 3 泊滞在
Sarah - Guest Service Agentからの返信 (投稿日 : 2022 年 10 月 6 日)
Thank you very much for your visit and your stay with us. The whole team is very happy that you enjoyed your stay with us.We look forward to welcome you soon again with us. Kind regards

10/10 (非常に良い)

Victoria

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
absolutely wonderful
2022 年 9 月に 3 泊滞在
Johan Creytens - Owner & General managerからの返信 (投稿日 : 2022 年 9 月 6 日)
Thank you very much for your visit and your stay with us.The whole team is very happy that you enjoyed your stay with us.Safe travels and looking forward to welcome you soon again with us.Kind regards

10/10 (非常に良い)

paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Johan & Isabelle Creytens - Owner & Teamからの返信 (投稿日 : 2022 年 8 月 4 日)
Dear guest, Thank you very much for your review. We are super happy you enjoyed your stay with us. Looking forward to welcome you soon again. Regards

10/10 (非常に良い)

paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Johan & Isabelle Creytens - Owner & Teamからの返信 (投稿日 : 2022 年 8 月 1 日)
Dear Sir, Thank you very much for your great review. All our team is very happy you throughly enjoyed your stay with us. Looking forward to welcome you soon again. Regards

10/10 (非常に良い)

Miriam

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Elise Lobbens | Guest Relationsからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear xx, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 (非常に良い)

Jose

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful service with special attention to all little details.
2022 年 5 月に 1 泊滞在
Elise Lobbens | Guest Relationsからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear xx, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 (非常に良い)

Nancy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
beautiful city
a beautiful, charming city--fabulous food, beer, wine, waffles and chocolate. Took a lovely boat tour on the canals. Shopped (successfully) and enjoyed annual parade.
2022 年 5 月に 2 泊滞在
Elise Lobbens | Guest Relationsからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Nancy, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 (非常に良い)

Julie

2022 年 5 月に 4 泊滞在
Elise Lobbens | Guest Relationsからの返信 (投稿日 : 2022 年 5 月 18 日)
Dear Julie, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

8/10 (良い)

mansooreh

2022 年 5 月に 3 泊滞在
Elise Lobbens | Guest Relationsからの返信 (投稿日 : 2022 年 5 月 13 日)
Dear Mansooreh, Thank you very much for this positive review. We are delighted to hear that you had such a great experience with us and cannot wait to welcome you back very soon at the Relais & Chateaux | Hotel Heritage ! Kind regards,

2/10 (非常に不満)

CELESTE

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Estava ansiosa pela estadia em Brugge até por ser tradicional a marca Relais & Chateau. Logo na recepção tivemos um atendente pouco preparado para a função. O spa anunciado praticamente não existia e o tão esperado restaurante também não. Resolvemos ficar mais uma noite em Brugge porque apesar do resultado o hotel fica a poucos metros da principal praça. Os quartos apesar de pequenos são absurdamente bem decorados e com tudo o que possa imaginar que precise. O deslumbramento porem passou no segundo dia por ausência de reposição dos itens consumidos e nenhuma atenção aos detalhes- como dobrar seu pijama e deixar a cama impecável como no primeiro dia. As frutas de boas vindas nao foram retiradas tampouco repostas. A maior decepção foi o restaurante Le Mystique. Fomos atendidos por Philip que de pronto se recusou a nos deixar a ver o cardápio. Disse que iriamos fazer 4 passos no menu por ele pre determinado. Com a mesma arrogancia quis impor que fizemos o menu com os vinhos por ele escolhidos, o que me opus dizendo que queria ver q carta de vinhos. Relutando nos deixou ver os vinhos e escolher. Porem durante toda a noite praticamente nao nos serviram o vinho escolhido e a água pedida não era reposta. De entrada tinha salada de pepino com carpaccio de lagosta. Para quem gosta de pepino ok, nao e o meu caso. Depois veio um peixe que foi o ponto alto da noite e um bife bem ok. Sobremesa nada digno de bota. Adorei a cidade mas não voltaria ao hotel ou restaurante
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

Valerie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 4 月に 1 泊滞在