セーフティボックス (室内)、客室ごとに異なる装飾、デスク、アイロン / アイロン台
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コテージ ロッジ ホテルの口コミ

3.5 out of 5
コテージ ロッジ ホテル
Sway Road, Brockenhurst, England

口コミ

9.4

最高に素晴らしい

評価 10 - 120 件の口コミ中 90 件が非常に良い" "
評価 8 - 120 件の口コミ中 25 件が良い" "
評価 6 - 120 件の口コミ中 4 件が普通" "
評価 4 - 120 件の口コミ中 1 件が不満" "
評価 2 - 120 件の口コミ中 0 件が非常に不満" "

9.8/10

清潔度

9.8/10

スタッフとサービス

8.6/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Ron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff were welcoming, friendly and efficient. A wide range of tasty breakfast options was available and the evening meals in the White Tails restaurant were delicious. Our room was comfortable, well equipped and very clean. On the downside, the stairs were rather steep and corridors poorly lit. For tall visitors, many of the beams were hazardous; I have the scars to prove it!
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Nick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a really lovely stay. The staff and service were amazing, I would have given them more than 5 stars if I could.
2024 年 3 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many thanks for your kind words, we are delighted you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 (良い)

Avril

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay and had a super meal in White tails restaurant .
2024 年 2 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many Thanks

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many Thanks

8/10 (良い)

Antony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely property, staff very attentive. Only real issue was whilst in our room you could at times hear other people's conversations, perhaps soundproofing under the floorboards may help - I do realise it is an old building.
2024 年 1 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many Thanks for your feedback!

10/10 (非常に良い)

Carl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Homely and lovely breakfast.
2023 年 12 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many Thanks for your lovely words, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Mervyn

2023 年 12 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many Thanks for your wonderful feedback.

6/10 (普通)

Moriyo

2023 年 12 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2024 年 4 月 15 日)
Many Thanks

4/10 (不満)

David

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
We stayed at the cottage lodge for one night in November We arrived at 2pm and we were ushered into the snug to check in and for coffee and cake which was a nice touch however the fire was not lit, there were no lights on and it was cold! We stayed in The Foresters room which is quite basic. Nice comfy bed and all very clean but so very cold We asked if they could put the heating on but the owner was very dismissive and replied…” it goes on at 4pm and I cannot change that… we can’t have the heating on all day!” They provide a small electric heater in the room but that doesn’t have any effect on the bathroom We decided to go out and find a pub or cafe to warm up. Very disappointed with the owners attitude, we are paying guests and he was not concerned about the temperature in the bedroom He did apologise and left a complimentary bag of herbal tea in our room Maybe we can warm our hands on the kettle when it comes to the boil. Breakfast was really good, lots of choice and very nicely cooked but you cannot help but notice the staff wearing hoodies and jumpers inside ! Sometimes clever marketing and positive reviews can lead you to making a mistake and this was one of those times Overpriced and underwhelmed
2023 年 11 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear 832janeto,Let me clarify few points for our review readers.After you have reported that your room was “freezing” we went to the room and bathroom and noted 20C. Our heating system is set on a timer and there are only a few hours a couple of times during the day when is off. The temperature overall never goes under 20C when it is off very late morning and very early afternoon. Rest of the time, temperatures are well above 20C. Furthermore, we provide an electric heater in every room in case a guest needs to boost the temperature. As a matter of fact, none of our guests in the last few days have used the electric one and we never had any comment about the lack of heating in the hotel. The system works very well and it allows to have the right temperature throughout day and night without any wastage.We know that we cannot always please everyone but we never had any issue with the temperature in the rooms.Although we believe that the temperature was fine we thought of organizing a little gesture to show you our willingness to please our guests.We are also surprised of your negative review, when during check out you clearly said that you had an excellent night sleep and breakfast was very good.We are very lucky that the vast majority of our guests find the Cottage Lodge excellent and we will continue to thrive towards that.Although we believe that we delivered the right experience, we are sorry that you have not enjoyed your first few hours of your stay as everyone works very hard at the Cottage Lodge to make the guests experience as memorable as possible.Best regards,Maurizio

8/10 (良い)

Mark

2023 年 11 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 11 月 13 日)
Many thanks for your feedback!

10/10 (非常に良い)

Jane

カップルで旅行
A very compact cottage Hotel in a very pleasant village with a most welcoming Manager and staff, not to mention Morritzi’s (so sorry if I have misspelt his name) friendly dog called Pluto! Very stylish decor in the Dining room with such relaxing background music was a delight. White tails restaurant was very good with a great cuisine.
2023 年 10 月に 4 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 10 月 18 日)
Many thanks for your kind words.We look forward to welcoming you both back in the future.

8/10 (良い)

Paula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely place to stay and in a fabulous location. The personalised parking space is a really nice touch and the food was very good indeed. Staff were polite and helpful and the owner very professional and accommodating. We would definitely stay here again.
2023 年 9 月に 3 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 10 月 10 日)
Many thanks for your kind comments.We are looking forward to welcoming you again soon

10/10 (非常に良い)

rebecca

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was beautifully appointed and very clean. Our room was small, but the use of space was comfortable and linens were very nice. Reserved parking (with name) was an added treat. The staff was kind and very attentive. If I could change one thing, it would be the reservation needed for breakfast.
2023 年 9 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 25 日)
Many thanks for your kind words, we look forward to welcoming you back in the future.

10/10 (非常に良い)

stella

2023 年 9 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 24 日)
Many thanks for staying with us, we look forward to welcoming you back in the future.

10/10 (非常に良い)

June

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was easy to find and it was very easy to wander around Brockenhurst and to get out and about in The New Forest. The staff were all very friendly and helpful. The included breakfast was very good. I sure we will return.
2023 年 9 月に 3 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 14 日)
Many thanks for your feedback we really appreciate it and look forward to welcoming you back in the future.Kind Regards,

10/10 (非常に良い)

Nicola

2023 年 9 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 7 日)
We are delighted you enjoyed your stay with us.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful hosts, but noisy street and restaurant (during meal times).
2023 年 9 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 5 日)
Many Thanks for your feedback.

10/10 (非常に良い)

Debra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was quirky but really enjoyed it. Breakfast was delicious and staff very welcoming. Check was slow after a long drive but appreciated the complimentary coffee and cake ..
2023 年 8 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Many thanks for your feedback.We look forward to welcoming you back in the future.

8/10 (良い)

Lorraine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed a last min stay the accommodation was lovely including a very comfy bed and our hosts were friendly and welcoming
2023 年 8 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Many thanks for your feedback.We look forward to welcoming you back in the future.

10/10 (非常に良い)

Robin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Birthday break
Could not find a nicer hotel if you tried. The hosts were exceptional, always time to talk, they gave us ideas and directions of places to go. The room we stayed in was very clean, spacious, light and airy. Breakfast was very good, continental and English. We especially recommend the preserves on sale, the marmalades are sweetened with honey and are lovely. We would definitely stay again.
2023 年 8 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Many thanks for your wonderful feedback, we are so happy you enjoyed the jam and marmalade.We look forward to welcoming you back in the future.

10/10 (非常に良い)

Maureen、London

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful room, lovely owner. Our first of many trips back to New Forest and Cottage Lodge.
2023 年 8 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Many thanks for your feedback.We look forward to welcoming you back in the future.

8/10 (良い)

Harvey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 7 月 21 日)
Many Thanks for your feedback.

10/10 (非常に良い)

Carlos

2023 年 7 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 7 月 10 日)
We are delighted you enjoyed your stay!

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 6 月 28 日)
Many Thanks

10/10 (非常に良い)

JOSE

2023 年 6 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 6 月 22 日)
Many Thanks

10/10 (非常に良い)

Brent

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
What a fun place—the building dates to 1650, the staff were excellent, and the village nothing less than charming.
2023 年 6 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 6 月 5 日)
Many Thanks for your kind words, we look forward to welcoming you back any time.

10/10 (非常に良い)

gayle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent stay. Very friendly and helpful. Excellent breakfast
2023 年 5 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 6 月 1 日)
Many thanks for your kind words, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Chrissy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The perfect place to stay for a visit to the New Forest. Excellent facilities, friendly and helpful staff, a really good breakfast plus plus plus …. I will definitely stay again.
2023 年 5 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 6 月 1 日)
Many thanks for your kind words, we're delighted you enjoyed your stay with us and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Kevin John

2023 年 3 月に 1 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Many Thanks

10/10 (非常に良い)

Steve

2023 年 2 月に 3 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2023 年 2 月 23 日)
Many Thanks

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved our stay
Such a warm and welcoming place to stay. Staff are so friendly and the breakfast was amazing. Will definitely be going back next year
Bedroom
2022 年 12 月に 3 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 12 月 11 日)
Thank you so much for your lovely words, we are so happy you enjoyed your stay with us and look forward to welcoming you both back next year, hopefully with some more honey!!

10/10 (非常に良い)

John

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Pondering the wisdom of giving 5 stars for everything which might make it even more popular and thus less available for our next stay. Still must be honest. So the best accolade is that we'll be back!
2022 年 11 月に 2 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 11 月 21 日)
Bless you, thank you so much for your feedback.We look forward to welcoming you both back in the future.

10/10 (非常に良い)

Rachel

2022 年 10 月に 2 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 10 月 30 日)
Many Thanks for your lovely review, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Stephen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place to stay with friendly staff. Nice room with good amenities and breakfast was excellent. Cant really fault it.
2022 年 9 月に 1 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 10 月 30 日)
Many Thanks for your lovely review, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Hugh

2022 年 9 月に 1 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 10 月 30 日)
Many Thanks for your lovely review, we look forward to welcoming you back in the future.

10/10 (非常に良い)

ANDREW

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean, excellent stay
2022 年 9 月に 1 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 9 月 8 日)
Many Thanks, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Judy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 2 泊滞在
Cottage Lodge Teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Many Thanks

10/10 (非常に良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the second time we have stayed here. Great welcome with tea and cake. Pretty, comfortable rooms. Well located for shopping and restaurants in Brockenhurst. Very nice cooked-to-order breakfast. Highly recommend this hotel.
2022 年 7 月に 1 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 8 月 11 日)
Many Thanks for your wonderful feedback, we look forward to welcoming you back in the future.

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Breakfast Excellent
2022 年 7 月に 3 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 7 月 28 日)
Many Thanks, we look forward to welcoming you both back in the future.

8/10 (良い)

Justin

2022 年 7 月に 1 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 7 月 26 日)
Many Thanks

10/10 (非常に良い)

Claire

2022 年 6 月に 2 泊滞在
The Cottage Lodge Teamからの返信 (投稿日 : 2022 年 7 月 26 日)
Many Thanks

10/10 (非常に良い)

gillian

2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Paula

2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Glenn

2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

Neil

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A gem of a hotel
Quaint, slightly quirky and overall fabulous. We had a wonderful 2 night stay which included a hearty breakfast. Location is perfect for the centre of town and access to the miles of walks.
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Bernard

2021 年 8 月に 1 泊滞在

10/10 (非常に良い)

Nicholas

2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

Simon

2020 年 7 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
2019 年 10 月に 3 泊滞在
Kelly Managerからの返信 (投稿日 : 2019 年 12 月 17 日)
Apologies for the late reply. Thank you very much for your feedback and a Merry Christmas to you from all the team!