施設の正面

ビクトリア スクエア ホテルの口コミ

ビクトリア スクエア ホテル
29 - 30 Victoria Square, Bristol, England

口コミ

8.4

とても良い

評価 10 - 760 件の口コミ中 330 件が非常に良い" "
評価 8 - 760 件の口コミ中 291 件が良い" "
評価 6 - 760 件の口コミ中 93 件が普通" "
評価 4 - 760 件の口コミ中 32 件が不満" "
評価 2 - 760 件の口コミ中 14 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Nami

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
とてもステキなホテルでした。朝食も美味しかったです。 道路側の部屋は車の音がうるさいので、避けたほうがおすすめです。 エレベーターが無いので、荷物が多いと大変です。
2023 年 7 月に 2 泊滞在
Elenaからの返信 (投稿日 : 2023 年 7 月 21 日)
Dear NamiThank you very much for finding time to rate you stay.We are happy to hear you enjoyed your stay!The Hotel doesn't have an elevator, however we are more then happy to help out with the luggage whenever is requested. We hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – GS SupervisorVictoria Square Hotel

4/10 (不満)

vivithecat、さいたま市

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
車があればいいけれど
とにかく街の中心から遠く、バスかタクシーを使わないとどうにもなりません。部屋は素敵ですがとても小さいです。また、階段がギシギシいったり、周りの部屋の音もけっこう聞こえます。スタッフは親切で、併設のレストランも良いので、足があればよいホテルだと思います
2018 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
check in、check outにおけるスタッフの対応にとても癒されました。ありがとうございました。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

Nicola

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Hotel is in a good location for access to Clifton Village. Parking is limited and impossible on street. Staff very friendly. Bar expensive. Stairs to top floor are a killer! And small doubles are just that - but if you just want a bed, then that’s what you get. Shower was excellent, but bathroom really in need of renovation - spongy floorboards and chipped woodwork. Didn’t have breakfast - plenty of coffee shops and bakeries only a 4 minute stroll away.
2024 年 5 月に 2 泊滞在
Elenaからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear NicolaThank you for your review and valuable feedback. We're pleased to hear you found our staff friendly and appreciated our convenient location for access to Clifton Village. We understand parking can be a challenge and want to remind guests that we have 22 parking spaces and 6 parking permits available. Our team is always eager to assist in finding parking if needed.We are currently reviewing our bar prices and appreciate your input. For a more comfortable experience, we recommend requesting a lower floor on your next visit, and we'll do our best to accommodate you in a different room. We apologize for any inconvenience caused by the room and bathroom conditions and are taking steps to address these issues.Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.Elena - Assistant GM

10/10 (非常に良い)

Angeles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, polite, excellent.
2024 年 5 月に 5 泊滞在
Elenaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear AngelesThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 (非常に良い)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff are very nice and accommodating, lovely place
2024 年 5 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi Emily,we're so pleased you had an enjoyable stay.thank you

10/10 (非常に良い)

Barbara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception staff and the room service were excellent
2024 年 4 月に 3 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Barbara,thanks for your 5 out of 5 review!I'm pleased the team looked after you well.

10/10 (非常に良い)

George

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very clean and the General Manager gave a nice personal touch.
2024 年 4 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Hi George,thanks for your 5 out of 5 review.We're very pleased you had an enjoyable stay.

10/10 (非常に良い)

Caroline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Caroline,thanks for your 5 out of 5 review!Best regards

8/10 (良い)

Rosemary

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Rosemary,Pleased you had a nice stay.Hope to be welcoming you back soon.

10/10 (非常に良い)

Susan

Great friendly staff good location
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Susan,so pleased you had a great stay!

10/10 (非常に良い)

Reza

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was better than I imagined. Really good place to stay. Good facilities and easy check-in and check-out. Just we have to pay 9£ extra for parking which could have been free.
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Reza,so pleased we exceeded your expectations!Hope you will return to us soon.

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A spacious room, clean and comfortable. Close to Clifton village
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Maria,pleased you had a comfortable, clean and spacious room!Hope to be welcoming you back soon.

10/10 (非常に良い)

Stuart

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice proud hotel benefits from recent update. Would stay again.
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Stuart,so pleased you enjoyed your stay so much that you want to return again!Hope to see you soon.

8/10 (良い)

David

nice area
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi David,thanks for your review.Pleased you enjoyed your stay in this lovely area.

10/10 (非常に良い)

Vivienne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely hotel in a great location and with super friendly staff. Looking forward to staying again next time I’m in Bristol
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Vivienne,thanks for your amazing review!See you again soon?

10/10 (非常に良い)

Peter

良かった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Peter,thanks for your 5 out of 5 review!

10/10 (非常に良い)

sally

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value, pleasant, helpful staff
2024 年 3 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Sally,thanks so much for your 5 out of 5 review!

10/10 (非常に良い)

Timothy

2024 年 3 月に 4 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Timothy.thanks for your 5 out of 5 for your stay last month.Hope to see you again soon.

4/10 (不満)

Graeme

ペット同伴の旅行, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Hotel is in a good location but it was so noisy. All through the night - you can hear shouting outside (windows are single glazed). The reception staff were not very friendly and the hotel itself felt tired.
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Hi Graeme,Thanks for taking the time to leave a review.I'm sorry your stay was disturbed by noisy people. We are a grade 2 listed building in a wonderful peaceful location and its very unusual to have people shouting outside.

10/10 (非常に良い)

terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Hi Terry,thanks for your 5 out of 5 review!We're pleased you had a great stay and look forward to seeing you again soon.

10/10 (非常に良い)

Maya

2024 年 3 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Hello Maya,thanks for your 5 out of 5 review!

10/10 (非常に良い)

Julie

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good, great location
2024 年 3 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Hi Julie,thanks for your review.So pleased you found us to be 'very good' and hope to see you again soon.

8/10 (良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Hi Jacqueline,thanks for your response. We hope we'll see you again soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very good hotel. Nothing to suggest that could be improved. Very clean, service friendly - no problems at all. Easy to walk into central Clifton.
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Anonymous,thanks for your lovely comments. We hope we will be welcoming you back very soon.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great value for our two night stay in Clifton. Friendly staff, very clean and comfortable.
2024 年 2 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Michael,thanks for your lovely review. We're pleased you found us comfortable, friendly and great value and we all hope to see you again soon.

10/10 (非常に良い)

Will

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Will,thanks for your 10 out of 10!We hope to be welcoming you back soon.

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Richard,thanks for your 10 out of 10!We hope to see you back here soon.

8/10 (良い)

Cathy

2024 年 2 月に 3 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Cathy,thanks for your review and hope to be welcoming you back soon.

6/10 (普通)

Yassen

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel was fine, no thrills. Dated decor, which could be improvee for a nicer stay.
2024 年 2 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hello Yassen,thanks for your review.We are hoping to undertake some interior works quite soon as we always strive to improve our services.We hope to see you again shortly.

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
thanks for your 10 out of 10!We all hope to see you again soon.

10/10 (非常に良い)

michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Michelle,thanks for your 10 out of 10!We all hope to see you again soon.

10/10 (非常に良い)

Harriett

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Harriett
Great value for money lovely big riom very comfortable friendly service and nice breakfast would be happy to return
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Harriett,thanks for your lovely review!Your lovely comments will be passed to the team and we hope to be welcoming you back very soon.

10/10 (非常に良い)

Jean

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Jean, thanks so much for your 10 out of 10!

10/10 (非常に良い)

David

Liked everything about it and there was nothing I didn’t like about it keep up the good work 😊😊
2024 年 2 月に 3 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi David,thanks for your review.Great feedback is always welcome and I'll share it with the team.Thanks

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Another great stay
Friendly staff, clean and comfortable room nothing to complain about will visit again.
2024 年 2 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Mark,thanks for your review. It's lovely to hear you had another great stay and we all look forward to welcoming you back soon. Ask about our new loyalty programme!

10/10 (非常に良い)

Nigel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfy, friendly hotel in an ideal location
A very comfortable, friendly hotel in an ideal location close to Clifton Village, and an excellent price when compared to other options both high-end and the folks with the purple logo and comfy beds. Our rooms at Victoria Square were snug and well-appointed, showers worked well, and both Suzanna and Clara were super-friendly and knowledgeable about the city.
2024 年 1 月に 2 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Nigel,thanks for your 10 out of 10 review!I will pass on your regards to the team and we hope to be welcoming you back very soon.

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great service at this hotel and whilst some areas and furnishings could do with updating, the cosy room ,Great breakfast and friendly service, more than make up for that and whilst parking is limited the price of £9 per day was alot cheaper than elsewhere.
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear MarkThank you for taking the time to share your positive experience with us. We're pleased to hear that you enjoyed the great service, cosy room, and friendly staff. Your feedback about our breakfast is much appreciated.We also appreciate your understanding about some areas that may benefit from updates. We continuously strive to improve our facilities. Additionally, we're glad you found our parking pricing competitive and affordable.We look forward to the pleasure of welcoming you back for another pleasant stay in the future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 (非常に良い)

Mikko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good place to stay over
Very good stay - hotel was comfortable and clean. Very good value for money!
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear MikkoThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 (非常に良い)

Sue

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Sue Thank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 (非常に良い)

June

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room, large double was bigger than expected. Very clean throughout and good shower. Comfortable beds and everything in working order. Breakfast tasty and plentiful. Very good location for Clifton Village and central Bristol. If you don't like to walk the bus stops outside the hotel.
2024 年 1 月に 2 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear JuneThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

8/10 (良い)

Rob

2024 年 1 月に 1 泊滞在
John Mc. General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi Rob,thanks for your review from January...we hope to see you again soon!

6/10 (普通)

DAVID

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
4 star breakfast in a 3 star hotel in a 2 star roo
Pros great location for Clifton Village and the lovely nearby restaurants. Staff are freindly and breakfast is good. Cons charge for parking. Extra parking charge if you leave it later than 11am on day of departure. Some rooms are in another building. Some rooms are 3 star standard and OK but the family room i was in was easy for refurbishment, e.g the furnishings didn't match and were mostly ready for the skip, the walls needed repainting and the flat screen tv was the smallest I've ever seen. Also for breakfast there's a strange prices where you have to book a time slot, which is understandable. However, having to choose your breakfast the day before doesn't really work and then needing to go back to reception every time if you want to change it for the following day is just a waste of time. Try a menu on the table!
2024 年 1 月に 5 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear DavidThank you for sharing your feedback following your stay. We're delighted to hear that you enjoyed the great location, friendly staff, and good breakfast.We apologize for any inconvenience caused by the parking charges and the additional fee for late departure. Your comments on the room furnishings and facilities are duly noted, and we appreciate your observations. We are in the process of reviewing and improving our accommodations.We appreciate your insights and hope to have the opportunity to provide an enhanced experience in the future.KRElena, Assistant GM

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear MikeThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

6/10 (普通)

Nick

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The property is a stunning building in a great location however the room was very tired with poor paintwork and from What I noticed around the building, noticed as I’m a decorator so really noticed these points. Request was given for breakfast but not informed on restaurant being shut which was something we would have liked before heading out. Staff were polite and happy so that was nice .
2024 年 1 月に 2 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear NickThank you for taking the time to share your thoughts on your recent stay. We appreciate your compliments on our stunning building, great location, and the polite and happy staff.We apologize for the misunderstanding about the Restaurant. It is closed since 2019. Your feedback on the room condition and paintwork is noted, and we will address these points to enhance the overall guest experience.We appreciate your insights and hope to have the opportunity to welcome you back for an improved stay.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

4/10 (不満)

宿泊されたお客様

Breakfast was jokes
The service was fine and staff friendly but sound proofing internally was pretty poor so we could hear people above and around us. Which would have been forgivable but for the £9 mini breakfast! Which really took the biscuit, half size croissants and tiny cereal bowls! Really? Adds insult to injury .
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear GuestThank you for sharing your feedback about our service and friendly staff. We appreciate your comments and regret any inconvenience caused by the soundproofing.Regarding the breakfast, we want to clarify that for the 9 mini breakfast, we provide 2 drinks, yogurt, fruit and granola, fruit salad, and a croissant with jam. We are not sure when the biscuits and cereals were served.We appreciate your insights and hope to have the opportunity to provide an improved experience in the future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear David Thank you very much for finding time to rate your stay.We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Had a nice stay at the Victoria Square Hotel! The room could have been nicer but the area is really nice and was worth it for the price!
2024 年 1 月に 3 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear MariaThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

8/10 (良い)

Carl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfectly located for Clifton
Perfectly located for Clifton. Onsite parking which was great since I had a car. City Centre is walkable in around 20mins. I didnt have breakfast as many cafe's nearby. Room was absolutely fine, warm and comfortable
2024 年 1 月に 1 泊滞在
Elenaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear CarlThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel