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アズテック ホテル & スパの口コミ

4 out of 5
アズテック ホテル & スパ
Aztec West, Almondsbury, Bristol, England

口コミ

8.8

非常に良い

評価 10 - 1001 件の口コミ中 564 件が非常に良い" "
評価 8 - 1001 件の口コミ中 280 件が良い" "
評価 6 - 1001 件の口コミ中 90 件が普通" "
評価 4 - 1001 件の口コミ中 40 件が不満" "
評価 2 - 1001 件の口コミ中 27 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Julie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice spa
2024 年 5 月に 1 泊滞在

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We have stayed here before. This time check in was thankfully very quick which has not always been the case. Why they cannot get consistent with this I don't know. Restaurant particularly good, partly because we sat outside on the terrace in the fine weather.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sandra

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good breakfast but quite expensive. Nice touches like cold fresh milk available and nice coffee machibe in room
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, tidy with excellent facilities. Would stay again.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Richard

出張
気になった点 : スタッフとサービス
Some of the staff are ride and look down in you
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Sumbal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nicola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Delighted to have a room upgrade on arrival to a junior suite
2024 年 4 月に 1 泊滞在

8/10 (良い)

bbhawna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely inside.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
2024 年 3 月に 2 泊滞在

8/10 (良い)

Hayley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing weekend
Slept really well, room was a good temperature, love that there is fresh milk in the hall way, that the bin had a separate part for recycling. Staff are lovely, the only thing is that I think for the price the spa should be included and not an additional price. £150 for a night with no breakfast or spa included is a lot.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

jonathan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Patrick

2024 年 2 月に 1 泊滞在

8/10 (良い)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
2024 年 2 月に 1 泊滞在

6/10 (普通)

P E

出張
良かった点 : 清潔度、客室の快適度
Queues for checking in and out were ridiculous. Otherwise good room and food. Very nice pooland spa.
2024 年 2 月に 2 泊滞在

6/10 (普通)

Andrea

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

William

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nicer place in the area with excellent fitness's
Maybe the nicer hotel in the area. I especially appreciated their exercise facility. There is also a lap pool for those that swim. Restaurant onsite is excellent.
2024 年 1 月に 1 泊滞在

6/10 (普通)

Ranjit

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient to the motorway exists
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

David

2024 年 1 月に 1 泊滞在

6/10 (普通)

Richard

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Michael

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Property was dated
2023 年 12 月に 1 泊滞在

4/10 (不満)

Paul

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Jill

出張
良かった点 : 客室の快適度
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
2023 年 12 月に 1 泊滞在

6/10 (普通)

dharminder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

terry

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great value and very comfortable.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

JANET

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice
2023 年 10 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 (非常に不満)

Richard

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Stephen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Christopher Patrick Rogan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Dr M N

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
2023 年 10 月に 1 泊滞在
Shaunからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Gaynor

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

8/10 (良い)

Odette

2023 年 10 月に 1 泊滞在

6/10 (普通)

Richard

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Tara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

HUGH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Usual high standards throughout
2023 年 9 月に 1 泊滞在
Shaunからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

HUGH

Why a extra £10 to use the pool 🤔
2023 年 9 月に 1 泊滞在
Shaunからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 (良い)

Hayley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

James

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 (普通)

Iain

出張
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

Allyson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

8/10 (良い)

walid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
L hôtel est sympa le personnel qualifié et compétent Hôtel idéal pour du repos calme, la piscine et spa propre, très bon restaurant
2023 年 9 月に 2 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear WalidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

RAY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We checked in on the Sunday afternoon, staff were very helpful and check in was quick and easy. The hotel facilities and spa were excellent. Overall a very pleasant stay and would definitely use again. Thank You..
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear RayThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

Nicola

2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear NicolaThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager