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ウェスティン・ブリズベンの口コミ

5 out of 5
ウェスティン・ブリズベン
111 Mary Street, Brisbane, QLD

口コミ

9.2

とても素晴らしい

評価 10 - 439 件の口コミ中 294 件が非常に良い" "
評価 8 - 439 件の口コミ中 99 件が良い" "
評価 6 - 439 件の口コミ中 28 件が普通" "
評価 4 - 439 件の口コミ中 10 件が不満" "
評価 2 - 439 件の口コミ中 8 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
The hotel staff was excellent!
My family stayed at The Westin in club room (2 double beds) for 3 nights from 12/28 to 12/31. The hotel was conveniently located in the heart of Brisbane for sightseeing and shopping. First, the good points. Our flight was delayed, and we had to check in at 3am. However, the front desk staff was very sincere and concerned about my family. The room was new and same as booked. Towels and sheets were clean every day. The staff in the club room and the front desk was always friendly and helpful. When we had a little concern in the club room about coffee, boiled water or food, they approached us and immediately and kindly responded. When I needed something in our room, they brought them very quickly. Next, I will describe the bad points. There was a sand-like substance on the floor, which was not cleaned until the end of the stay. The electricity was suddenly cut off once a night, but it was restored immediately. When we took a shower, we found a small amount of backflow from the drain, which was a little troubling. The hotel staff was excellent, very sincere and helpful. The facilities and cleaning were generally satisfactory.
2023 年 12 月に 3 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thanks for your feedback and pleased you had an enjoyable stay and found our team very friendly and helpful. We note that we did fall short on some occasions and your feedback has been addressed with the relevant management team to ensure improvements follow.We hope we have the opportunity to welcome you back when your travels next bring you to Brisbane.Kind regards

8/10 (良い)

Kenji

2023 年 12 月に 2 泊滞在

6/10 (普通)

?

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Open bar is good, place to visit but not to stay.
2023 年 11 月に 3 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Guest,Thanks for your feedback and your comments are certainly taken on board. Kind regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

Rocky0824、Tokyo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔。アメニティも充実。スタッフサービスが良い。枕、ベッドがよく、熟睡できた。次回も利用したい。環境も良くショッピングに便利
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
service of all the staff is excellent
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
街中で便利。早めにチェックインさせてくれて助かりました。ラウンジ利用ができる部屋だったので、ティータイムは食べませんでしたがケーキがあったり、夕方のカクテルタイムもあり良かったです。
2019 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
概ね快適な滞在でした。 リゾートクレジット40ドル付いていたのは嬉しい喜びで、ルームサービスに使いました。 ブリスベンの中でもお洒落目なエリアにあるホテルのようです。 クイーンストリートにも近く周辺に飲食店も多く便利です。 部屋は広めで清潔快適ですが景色は悪いです。 ただ、何というかビジネス街のホテルなのでファミリー旅行向けのホテルではない感じです。 ゆったりゆっくり滞在とか、フレンドリーなスタッフの対応を望むならかけ離れているかもしれません。
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス
Very clean and nice friendly staff. The location is great to go anywhere. The pool and gym are very clean and useful
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
綺麗なホテル。チェックインも早くしてくれた。
2018 年 12 月に 1 泊滞在

8/10 (良い)

Silent、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brand new Hotel and staffs are all fine.
2018 年 11 月に 5 泊滞在

6/10 (普通)

宿泊されたお客様

2018 年 11 月に 3 泊滞在

10/10 (非常に良い)

Adam James

カップルで旅行
良かった点 : 施設のコンディションと設備
Modern and stylish. Nice big bathroom. Well layed out and very comfortable rooms. Great bar downstairs and a very convenient location in the heart of Brisbane.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Gurinder Paul Singh、Toowoomba

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

6/10 (普通)

Haylee Katrina Belle

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is very clean and fresh. Male staff member at front counter was unfriendly and not helpful. Room was not ready in a timely manner and they could not advise when it may be available, we were turned away 3 times being told to ‘try again later’. One of the reasons we booked the Westin was for its swim up bar however this was closed even though it was advertised as being open all year round.
2024 年 5 月に 2 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Haylee Katrina Belle,Thanks for your feedback although disappointed to note that we failed to meet your expectations. That's not what you would expect from a hotel of our calibre and your comments have been addressed with the team to ensure improvements follow.I understand that this has left a negative impression however, we do hope that you will reconsider and stay with us again to give us the opportunity to prove that we are capable of much better.Kind regards

10/10 (非常に良い)

Donna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Aris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very nice stay at Westin, staff offered an upgrade upon arrival. The Settimo restaurant on site is outstanding. Comfortable bed and very clean room. Happy to stay again
2024 年 4 月に 4 泊滞在

8/10 (良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel, road works were a bit noisy early in the morning, no pool bar
2024 年 4 月に 2 泊滞在

8/10 (良い)

Michelle

2024 年 4 月に 1 泊滞在

8/10 (良い)

Kerri

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay in great location.
2024 年 3 月に 1 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Rebecca,Thanks for your feedback and pleased you had an enjoyable stay with us and look forward to welcoming you back again when you are next in Brisbane.Kind regards

10/10 (非常に良い)

Sarah、Singapore

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well designed rooms with nice simple decor. Seems brand new. Staff very friendly and helpful.
2024 年 2 月に 1 泊滞在
Guest Relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Sarah,Thanks for your feedback and pleased you had an enjoyable stay and found the service and facilities met your expectations. We hope to welcome you back when your travels next bring you to Brisbane.Kind regards

10/10 (非常に良い)

john

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great location and amenities
2024 年 2 月に 2 泊滞在
Guest relations team, The Westin Brisbaneからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear John,Thanks for your feedback and pleased you had an enjoyable stay with us and look forward to welcoming you back in the near future.Kind regards

10/10 (非常に良い)

KYOUNGSUK

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Linda

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place to stay however not 5 stars and maybe not worth the price. It would have been nice if they had replaced the tea bags and maybe supplied a free snack as in biscuits. Also free bottle of water were not replaced (I stayed 3 nights) Television was painful to work and no program.
2024 年 2 月に 3 泊滞在
Guest relations team, Westin Brisbane.からの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Linda,Thanks for choosing to stay at The Westin Brisbane although disappointed that we failed to meet your expectations. Please accept our sincere apologies for this lack in service standards and please be rest assured that your feedback is certainly taken on board.We hope to have the opportunity to welcome you back on another occasion to prove that we are capable of much better.Kind regards

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury, Modern Accomodation
Great modern luxury accommodation. Fantastic customer service. Excellent location and facilities.
2024 年 1 月に 2 泊滞在
Guest Relations Team, The Westin Brisbaneからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Nicole,Thanks for choosing to stay at The Westin Brisbane and delighted you enjoyed your stay with us and your found our team, along with the service and facilities exceeded your expectations. We look forward to welcoming you back when you are next in Brisbane.Kind regards

10/10 (非常に良い)

John、Portland

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, clean, good restaurant, easy distance to downtown and Southbank.
2023 年 12 月に 2 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear John,Thanks for your feedback and pleased that you enjoyed your stay and found the service and facilities to your liking. We look forward to seeing you again.Kind regards

10/10 (非常に良い)

Robert、Glazebury

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Jeongho

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Donna

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Jonathan

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Damon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Josephine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay here again. Walking distance to shops and restaurants.
2023 年 12 月に 3 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Josephine,Thanks for your feedback and pleased you enjoyed your stay and found our central location great for exploring the shops and restaurants. We hope to see you again soon.Kind regards,

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A true 5 star hotel experience.
2023 年 12 月に 1 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Andrew,Thanks for your feedback and delighted you had an enjoyable stay and the hotel exceeded your expectations. We look forward to hosting you again soon.Kind regards,

10/10 (非常に良い)

Jo

2023 年 12 月に 1 泊滞在

8/10 (良い)

Suzanne Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to CBD shopping , room always clean, friendly staff happy to assist with all requests. Draw back was pool access too many unsupervised children jumping & screaming in the pool whilst trying to relax. Badly behaved children made this part of the experience less than desirable. Washing machines noisey in early hours when we were trying to sleep
2023 年 12 月に 7 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Suzanne,Thanks for your feedback following your recent stay at The Westin Brisbane. I note your pool experience was impacted by the number of guests and unsupervised children and these comments are certainly taken on board.We hope to welcome you back again soon.Kind regards,

10/10 (非常に良い)

Tristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Darryn

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Allirra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful
My partner and I stayed in an executive room for the night and really enjoyed our stay. The room was lovely, the bed was huge and bedding was so comfortable. The swim up pool bar was nice (could do with some more seating for busy periods though). We enjoyed the club lounge as an extra perk of our stay. It was perfect for drinks, dinner and breakfast. Not sure what more you could ask for really! Thanks a bunch.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Tod

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Quality but misses the mark
The concierge staff, front desk and Room Sercive staff were excellent. Our room was very modern with quality appointments and clean. Breakfast in the Club Room was a god send as the main restaurant was noisy and jam full. The swimming pool and swim up bar on a Saturday felt like a Bali club. Over run with noisy kids, every lounge, seat and possible space occupied. It felt way over capacity and the poor staff looked exhausted. We left them to it and exiting the hotel for the afternoon. Sadly, the hotel does not serve cocktails at 9pm because they were expecting to get busy - even though there were 3 behind the bar of which, 1 barman was polishing glasses and the other was cleaning the coffee machine. For a quality hotel chain, this was unexpected and very disappointing. For this reason, I would pick another hotel next time.
2023 年 12 月に 1 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Tod,Thanks for your choosing to stay at The Westin Brisbane although disappointed that we failed to meet your expectations. Your raise some valid points and constructive feedback which is certainly taken on board. We do hope that you will stay with us again when you are next visiting Brisbane.Kind regards

10/10 (非常に良い)

Ana

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Pina

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Maryanne

2023 年 12 月に 1 泊滞在

4/10 (不満)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The pool was basically unusable. First day told unavailable from 4pm. Second day large group of revelers basically made the pool unusable. Dirty plates and drink glasses everywhere. Roudy and dangerous behavior. Pool rules ignored and no policing.
2023 年 12 月に 2 泊滞在
Guest relations team, Westin Brisbaneからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Michael,Thanks for your feedback although disappointed that we failed to meet your expectations. We do apologise for the inconvenience in relation to the pool closure for a private function and can understand your frustration. Your comments are certainly taken on board.We again apologise and hope we have the opportunity to welcome you back on another occasion.Kind regards

6/10 (普通)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Dylan、Varsity Lakes

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

Yurui

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall all good. But checkout is not smooth and breakfast is not as good as 5 stars. The hotel defaults to charge credit card fees via online booking hotel.com . But I said my card is not a credit card so I don’t wanna pay for $16 fees. The staff told me I have to pay again for two night $1000 plus use another card ( saving or cash) then they can release the online booking payment with no fees. Which means I got $1000 plus on hold cannot be released until a few days later. I told her I also need to do other things so I don’t wanna be held for $1000 plus. She ask me which bank I am with. She doesn’t know Australian one of the big four banks name which surprises me. Then she talk to a supervisor who even more ridiculously said she doesn’t control the bank. The supervisor/ manager told the staff she can manually adjust the system and change to No credit card fee charge. And told me that I don’t understand their hotel system. Sounds like customer is stupid and my fault and I don’t understand how online booking works. I told her I stay in many 5 star hotels , and many online booking never charge credit card fees as my card is not credited card even the system default shows is credit. So she know how to manually adjust their system. If the hotel cannot train the staff especially the supervisor or manager how to talk to customer, then they should not work at the front desk and assume customer is stupid and they cannot control the bank. I never ask if she can control the bank.
2023 年 11 月に 2 泊滞在