朝食 (コンチネンタル ブレックファスト)、毎日提供 (無料)

ザ チャームサイド アパートメンツの口コミ

4.5 out of 5
ザ チャームサイド アパートメンツ
22 Thomas Street, Chermside, QLD

口コミ

8.0

とても良い

評価 10 - 1003 件の口コミ中 380 件が非常に良い" "
評価 8 - 1003 件の口コミ中 359 件が良い" "
評価 6 - 1003 件の口コミ中 146 件が普通" "
評価 4 - 1003 件の口コミ中 79 件が不満" "
評価 2 - 1003 件の口コミ中 39 件が非常に不満" "

8.0/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Miyoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2023 年 8 月 14 日)
Perfect score! Thank you so much for taking the time to write your review - we are thrilled you enjoyed your stay and can't wait to se you again :-)

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 3 月に 2 泊滞在
Darnelleからの返信 (投稿日 : 2021 年 4 月 10 日)
Hello and thank you for taking the time to leave you score - a perfect score.... its doesn't get better than that. Thank you so much - it's great to know the extra effort the team puts in really does make a difference to you our guest. Take care - thank you again for staying with us and we look forward to seeing you again soon

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2018 年 7 月に 1 泊滞在
Chermside Apartmentsからの返信 (投稿日 : 2018 年 7 月 15 日)
Thankyou for your review, we hope to see you again. Kind Regards, The team at Chermside Apartments

10/10 (非常に良い)

Kaatje

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is in such a fun area! It is so convenient to shopping and restaurants and nightlife. We stayed in a 3 bedroom and it was huge! It also had an amazing balcony that seemed almost as big as the room!
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for the valued feedback, Kaatje and we look forward to seeing you again.Regards

8/10 (良い)

Chantelle

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were lovely. Nice and convenient location, easy to get to and from.
2024 年 5 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Chantelle, thank you for the great feedback, cant wait to see you again soon.Regards

8/10 (良い)

Christopher、Lara

出張
Pleasant place to stay
2024 年 5 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 17 日)
We completely agree Christopher!come see us again soon.

6/10 (普通)

Steven John

カップルで旅行
良かった点 : スタッフとサービス
Expedia said daily housekeeping but when I got to the apartments they said you do not get daily housekeeping but as you stayed for two weeks you would get a change of lining and bedsheets after seven days but nobody entered our room for the whole period we were there luckily we found the cupboard that held the linen otherwise for two weeks we would have had to use the same towels bedlinen etc
2024 年 4 月に 13 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi steven, thank you for bringing these issues to our attention, we will be having discussions with our teams.in future please come down to reception or call so we can address the issues. regards

6/10 (普通)

KALUKUMARA、Bundaberg

出張, カップルで旅行
気になった点 : 清潔度、設備とサービス
No gym in the premises, walk to a local gym and pay for it before you get a refund from reception
2024 年 5 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 17 日)
Hi Kalukumara,Yes this is how our partnership with fitness first works. regards

8/10 (良い)

Cyrus

2024 年 4 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 18 日)
Hi Cyrus, thank you for the great feedbackhope to see you again soon,Regards

8/10 (良い)

Spud

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your feedback

8/10 (良い)

Harry

出張
良かった点 : スタッフとサービス
Found room to small, needs abit of TLC.
2024 年 4 月に 1 泊滞在
Hotel Receptionistからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for your feedback!

6/10 (普通)

Laura

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Good value apartments and good location but they definitely need a deep clean. We had to wipe up food from the kitchen benches and tables when we arrived. Roller blinds broken. A lot of damaged and dirty plaster walls. But well supplied with washing powder, shampoo, detergent etc. washing machine and clothes dryer was very handy. The pool and breakfast provision was great. We met another lovely traveler and dined together. The Indian restaurant downstairs was fantastic and menu had a great kids option with mild curries. We never could figure out how to exit the garage with our room key though! We’ll be back for the convenience but would be great to see the place having a deep clean and some maintenance completed before then.
2024 年 4 月に 1 泊滞在
Hotel Receptionistからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for your feedback. I will pass this on to the team. Looking forward to seeing you next time.

10/10 (非常に良い)

Aran

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There had been a flood due to a broken pipe just before we stayed. However the staff had done such a good job of getting things cleaned up that it was only a very minor inconvenience. The staff were absolutely fantastic, from the after hours number staff to the front desk, could not fault anyone. Parking can be a bit cramped but still ok. The room was clean and comfortable, we'd stay here again no problem.
2024 年 3 月に 4 泊滞在
RJからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your understanding and review for your stay with us. We are happy it was only a minor inconvenience for you. We look forward to accommodating you again.

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス
Good public transport. Very loud doors, woken up throughout the night
2024 年 3 月に 10 泊滞在
reservationsからの返信 (投稿日 : 2024 年 4 月 6 日)
Thanks for the leaving the review. The public transportation system is one of the many close perks to the hotel.cannot wait to see you again.

2/10 (非常に不満)

Scott

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was quite disappointing. On entry, it reeked of mildew. AC remote was dead, balcony was covered in slime and dirt (not cleaned for months). No toiletries provided, no linen service provided (apparently I booked a heavily discounted room???) There was a single switch for all the lighting and a bedside lamp with illumination of half a candle. Couldn't get much worse. Only luxury provided were tissues.
2024 年 4 月に 2 泊滞在
RJからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your review. We apologize that this was your experience. Of course if you had booked a non-refundable room there is no daily servicing as outlined in our terms and conditions upon booking. If you had informed staff we absolutely would have had your room cleaned again and taken note of what occurred to ensure that this would be rectified for yourself and future guests.

2/10 (非常に不満)

cherie

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
This is a multi story building of at least 7 stories that has only 1 lift which unfortunately has been out of order since 28/3/24. My accommodation was on the 5th floor which meant I had to carry heavy suitcases (from the basement) up 6 flights of stairs to my room. At 76 years I found this extremely exhausting. After complaining I did get some help from staff with a couple of backpacks. Of course when needing to leave for meals it meant doing the descent and climb all over again, at least this time without heavy suitcases. My beef is that reception should have at least contacted us to let us know of the lift situation so if we wanted to could have cancelled the booking. Of course on arriving late afternoon and then being informed of the situation and not knowing the area I had no alternative other than to accept the situation. I must say though that other than the lift problem the accommodation was good.
2024 年 3 月に 1 泊滞在
RJからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your review. Staff had made attempts to contact all guests prior to arrival; we can only apologize that we were not able to make contact with you.

8/10 (良い)

Lynne

Good service
2024 年 3 月に 2 泊滞在
reservationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Thanks. love to see you again.

6/10 (普通)

Elizabeth

出張
Convenient to Chermside Mall.
2024 年 3 月に 1 泊滞在
reservationsからの返信 (投稿日 : 2024 年 3 月 29 日)
Thankyou, it is one of the many close perks to the hotel.

8/10 (良い)

Bruce

良かった点 : 清潔度、施設のコンディションと設備
Ok
2024 年 3 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay again.
2024 年 3 月に 4 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you

8/10 (良い)

Christopher、Lara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
reservationsからの返信 (投稿日 : 2024 年 3 月 29 日)
Thankyou, glad you enjoyed your stay.

10/10 (非常に良い)

Bhopinder

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Westfield Chermside . Nice Indian restaurant in same building - close to maccas n Aldi a short walk opp side of main road. Clean modern room fully self contained. Would have liked a in room advertising to pay extra for the adjoining second bedroom - as husband only did one bed apartment - I might have payed happily a bit more for daughter to sleep in extra bed. Even though an all good apartment would book again. Thankyou.
2024 年 3 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Bhopinder - Thanks for your review and we're thrilled that you enjoyed your stay. Anytime you have a concern please let us know, we possibly could have arranged a small fee to upgrade to the 2 bedroom apartment. We hope to see you back again soon.

10/10 (非常に良い)

Peter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super comfy bed and awesome shower. Indian restaurant next door is brilliant.
2024 年 3 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 15 日)
Hi Peter - thanks for staying with us. The Indian restaurant is amazing - glad you enjoyed it!

8/10 (良い)

Jennifer

良かった点 : スタッフとサービス、設備とサービス
The staff was efficient and kind Apartment was smelly from air fresheners and pretty beat up Mostly clean, except for the utensils Nice location
2024 年 1 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 12 日)
Thanks for your lovely feedback about our team - we really appreciate it.

8/10 (良い)

Lynette

良かった点 : 施設のコンディションと設備
Great value
2024 年 3 月に 2 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you

10/10 (非常に良い)

Nataliia

良かった点 : 施設のコンディションと設備
Very nice staff! Clean pool and comfortable beds
2024 年 3 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you!

8/10 (良い)

Mardi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location
2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you!

4/10 (不満)

chris

出張
気になった点 : 施設のコンディションと設備
Stayed here many times in last 6 years, but I have to say, the rooms are now dates and no cared for. Damaged and marked walls, 2 bedroom apartment only 1 bedroom gets air conditioning. Our shower was blocked, flooding the bathroom, shower head wasn’t working properly, reported it, nothing done. Staff are lovely, but it needs some TLC, as our company has stayed for many years, but it’s likely our last stay.
2024 年 2 月に 2 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 1 日)
Hi Chris, thank you for continuing to stay with us and we really appreciate the feedback. We have started a repaint and refresh on all of our rooms so you will notice a difference the next time you come to stay.

8/10 (良い)

tarinder

2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks

6/10 (普通)

CHERINA

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect location, very convenient to where we needed to be. However the cleanliness and quality has deteriorated, better maintaining is needed Bathroom tap was broken, couldn’t use, lovely balcony that wraps apartment that you couldn’t use as it was filthy, grime on fridge, hadn’t been wiped for a while. Things were still in dishwasher. Even had a cockroach visit. There is no gym as advertised there is a pool but no seating. I guess it just wasn’t like the pictures but it could be again if they were better maintained, Did tell front desk who were lovely but there only response was they will let housekeeping know
2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Cherina - Thank you for your feedback and yes our reception staff did alert us to your comments. We do hope that we see you again soon.

8/10 (良い)

Grace

2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks Grace

8/10 (良い)

Kylie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was conveniently located for family members having surgery at a nearby hospital.
2024 年 2 月に 2 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Kylie - thank you for taking the time to submit your review - I'm pleased you enjoyed your stay with us and we look forward to seeing you again soon

8/10 (良い)

Craig

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 2 月 27 日)
Thanks!!

10/10 (非常に良い)

Cheryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 2 月に 2 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Cheryl - perfect score.... sounds like you really enjoyed your stay! It's always great to get feedback, to know we met all of your expectations is fabulous - I'll be sure to share the score with the team! We look forward to seeing you again soon

8/10 (良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like how close I was of westfield shopping centre, the room is clean the staff were really friendly to approach too.
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Rebecca, Thank you for your review - I'm really pleased you enjoyed your stay. We look forward to your next shopping trip to Brisbane :-)

10/10 (非常に良い)

Lisa

2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks Lisa

6/10 (普通)

Chris

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Good price, good size, however there were lights out or flickering, a bad smell at times, rust flakes around pool area and furniture. Overall ok for the money.
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Chris, Thanks for the feedback - we appreciate you taking to time to share your thoughts. We look forward to seeing you on your next trip to Chermside

10/10 (非常に良い)

Juanita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So close to shops and a short drive to the Brisbane entertainment centre
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Juanita - sounds like you enjoyed your stay and the Pink concert!! I'm so pleased you did - we look forward to seeing you again

2/10 (非常に不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very bad hotel stay away
Absolutely horrible place to stay, our apartment was filthy floor wasn’t vacuumed fridge wasn’t wiped down dust on the toaster and counter as if to say if it didn’t get used no need to clean it. Owner has a Ferrari in the lobby where the check in desk is he would be better off selling the car and hiring new cleaners or cleaners who actually care as the care factor is zero . I walked past a cleaner and they all had dirty rags as opposed to clean rags for each room like you should have. We complained they went and done a second clean and still didn’t clean everything including in the fridge still had butter from a previous guest smeared onto the wall of the fridge
2024 年 2 月に 2 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 2 月 27 日)
Hi Michael - I am sorry that your stay was not everything that you had hoped. Our cleaners do in fact care a great deal abut the job they do and were very disappointed when they heard your feedback as they did come back to your room and try to fix everything that you had complained about. Thank you again for taking the time to let us know about your stay.

8/10 (良い)

Margarita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place to stay
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Margarita,Thank you for your review - I'm pleased you enjoyed your stay with us and we look forward to seeing you again soon

8/10 (良い)

Dragan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I like the place, when I go to my company in Geebung I prefer to stay at Chermside. I fell super comfortable there
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Dragan,I'm super pleased you enjoyed your stay again - be sure to let us know you are back for work - great scores get great upgrades :-)We look forward to seeing you again soon

6/10 (普通)

Sandra

カップルで旅行
良かった点 : スタッフとサービス
Very limited parking available onsite considering how many units they have, parked in next door though was told by another guest we might get towed. Found a park down the road. The bathroom floor in the corners looked it hadn't been cleaned for a while, no shower soap at all, no shampoo or conditioner available to use. Breakfast was ok, very small area to have it, the apartments were booked out because of the Pink concert one family was eating on the ledge because there were no tables available.
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Sandra,Thanks for your review and sharing your thoughts.We provide free undercover parking - 35 spaces plus 8 visitor parks and ample parking on the street directly in front of the hotel. We do not own the vacant block next to the hotel, we have no control over what they do to cars illegally parked on their private land. Our breakfast room is open to all guest - all food and drinks are provided free of charge - we can seat 40 people at a time and it's open between 7am and 9am each day. We started our free community breakfast project over 10 years ago, originally just for hospital patients and their families, now for all guests - most people enjoy it and the spirit with which it is provided.If the shampoo and conditioner/soap dispenser was empty in your shower, I apologise, simply reporting that to Reception during your stay would have remedied that issue for you immediately.Enjoy the rest of your day and we look forward to seeing you next time you need to stay in Brisbane

10/10 (非常に良い)

Irene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful comfortable stay.
It was a pleasure to be hosted by Chermised Apartments. The manager on duty on Friday 16th looked after me so well . I was tired after an early flight and they accommodated me . The room was so clean. And the free breakfast is a great bonus.
2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Irene - Thank you for your wonderful review and we're glad that you enjoyed your stay.

4/10 (不満)

ROBERT

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Place was covered in mould and room needed a good clean. Glad we only stayed one night.
2024 年 2 月に 1 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Robert - we appreciate your comments and have investigated the room that you stayed in to ensure that it is clean and mould free.

10/10 (非常に良い)

Vanessa

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great apartment, very comfortable bed, quiet and close to transport and dining. Just needs a freshen up/ paint. Kitchen was a little dirty but would stay again
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi VanessaThank you for staying with us - we are thrilled you enjoyed your stay and with your score. I will be sure to pass on your observations to the team. Thank you again - we appreciate your business and look forward to seeing you again soon

8/10 (良い)

Clint

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Clint,Thank you for staying with us and for sharing your thoughts on your stay. It's clear you enjoyed your time with us and we look forward to seeing you again when next you are in Brisbane

10/10 (非常に良い)

Stewart

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Was lovely family stay kids loved it and enjoyed the free breakfast and a swim
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Good morning Stewart - thank you so much for your wonderful review - I am thrilled you enjoyed your stay with us and that we met all of your expectations! I'll be sure to share your thoughts with the team - we look forward to seeing you again !

8/10 (良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 3 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Bruce - thank you for taking the time to share your thoughts with us - I'm pleased you enjoyed your stay and that we met your stay expectations. I look forward to seeing you again soon

10/10 (非常に良い)

Philippa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All good, comfortable room & bed. Nice breakfast.
2024 年 2 月に 1 泊滞在
Darnelleからの返信 (投稿日 : 2024 年 2 月 24 日)
Hi Phillipa - wow a perfect score! Thank you so much for staying with us - you obviously enjoyed your stay and we're thrilled about that. Can't wait to see you again soon

10/10 (非常に良い)

Rebecca

2024 年 2 月に 2 泊滞在
The Chermside Apartments Team からの返信 (投稿日 : 2024 年 3 月 20 日)
Wow - thanks Rebecca, we appreciate it.