外観

クリスタルブルック ヴィンセントの口コミ

4.5 out of 5
クリスタルブルック ヴィンセント
5 Boundary Street, Brisbane, QLD

口コミ

9.0

とても素晴らしい

評価 10 - 460 件の口コミ中 318 件が非常に良い" "
評価 8 - 460 件の口コミ中 86 件が良い" "
評価 6 - 460 件の口コミ中 29 件が普通" "
評価 4 - 460 件の口コミ中 18 件が不満" "
評価 2 - 460 件の口コミ中 9 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ものすごくおしゃれでエントランスから良い香りと多くのアート作品がお出迎えしてくれます。エレベーター
2019 年 9 月に 3 泊滞在
Jamesからの返信 (投稿日 : 2019 年 9 月 19 日)
Dear Anonymous! Thank you for your wonderful feedback! See you again next time!

8/10 (良い)

Jeanne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Lovely staff and the Promenade room was quite spacious. It was clean and cozy, however any noise from the outside hallway or adjacent rooms can be heard - from footsteps, to chatter, etc. The proximity to different restaurants and the nice view from the rooftop bar are pros though for staying here so if you aren’t bothered by thin room walls it’s quite a lovely place to stay in.
2024 年 5 月に 1 泊滞在
Sasha | Front Office Assistant Manager からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Jeanne,Thank you so much for taking the time to leave us your review! Your feedback is important to us, so we truly appreciate your insight. I am so glad to know that you loved the room and the location of Crystalbrrok Vincent. I do however apologize for the noise, I have shared your comments with the team.I do hope we get to welcome you again next time you are in Brisbane!Sincerely,SashaAssistant Front Office Manager

10/10 (非常に良い)

Bryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ros

良かった点 : スタッフとサービス、施設のコンディションと設備
Beautiful
2024 年 5 月に 1 泊滞在
Crystalbrook Vincentからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Ros,We're delighted to hear that you had a beautiful stay. We look forward to welcoming you back for another memorable experience. Kind regards, Precious Bugtay - Front Office Manager.

10/10 (非常に良い)

Rosemary

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Peter、Malvern

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great option to the traditional CBD hotels & an easy walk [ or scooter ] along the river walk into the City. Delicious options for dinner around the wharf area and also the roof top bar [ not open every night ] at the Crystalbrook for a cocktail. Friendly staff and worth a visit.
2024 年 4 月に 3 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Peter, Thank you for your amazing and detailed review. I am glad to hear that you enjoyed your recent stay with us, especially our location, staff and proximity to other venues. We would like to welcome you back whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

10/10 (非常に良い)

Lee

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very good
2024 年 4 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Lee, Thank you for your amazing review. I am glad to hear that you enjoyed your recent stay with us. We would like to welcome you back whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

10/10 (非常に良い)

Kate

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room had floor-to-ceiling windows that looked out at the rock wall at the back of the hotel. I found it very beautiful and restful. This is a very unique hotel. The artwork, the rooftop bar, and the excellent breakfast service all contributed to a very enjoyable experience with Crystalbrook Vincent. I will be back!
2024 年 4 月に 3 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Kate, Thank you for your amazing review. We are glad to hear that you enjoyed your recent stay with us, especially the views from nature wall rooms, artwork, rooftop bar and our breakfast service. We would like to welcome you back to the property whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

10/10 (非常に良い)

Martin

2024 年 4 月に 1 泊滞在
Crystalbrook Vincentからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Martin, Thank you for taking the time to leave us a review about your stay. We look forward to welcoming you back to the brave and bold Crystalbrook Vincent.Kind Regards,Precious BugtayFront Office Manager

6/10 (普通)

Peter

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Very slow check in and then only when another staff member came out after several minutes when the bell boy went into the back office for support. Obviously annoyed at having to check me in he put us in a noisy disabled room on level 3 were all the bar traffic passes. He knew I was a previous guest as he said welcome back. I am cancelling all my existing bookings and and taking Crystalbrook off my preferred hotels.
2024 年 4 月に 1 泊滞在
Crystalbrook Vincentからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Peter,I would like to extend my appreciation for your time in speaking with me. We eagerly anticipate the opportunity to welcome you back to Cryastalbrook Vincent.Warm regards,Precious Bugtay

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Sam, Thank you for your 5-star review. We're delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you back again whenever the next occasion arises. Until Next Time! Kind Regards, Raghav Goyal Front Office Assistant Manager

10/10 (非常に良い)

Jodie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Phenomenal staff from Check in to front desk Manager. Forgot an item and they emailed and arranged shipping. Seamless. Professional and friendly. Amazing stay. Will highly recommend
2024 年 3 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Jodie, Thank you for your 5-star review. We are glad to hear that you enjoyed your stay with us, especially our check-in experience. We truly appreciate your mention about our professional and friendly staff. We would like to welcome you back at the property whenever next occasion arises. Until Next Time!Kind Regards, Raghav Goyal Front Office Assistant Manager

8/10 (良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was a good value. Parking lot needs resurfacing and a clean up.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Betty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Betty, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, Until next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

8/10 (良い)

Levi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice views, and great location.
2024 年 2 月に 4 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Levi, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location and views. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav Front Office Assistant Manager

10/10 (非常に良い)

Judith Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unique. Modern. Cool. Comfortable.
2024 年 2 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Judith, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Melanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Melanie, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 2 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Sarah, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
WONDERFUL HOTEL
2024 年 2 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Angela, Thank you for an amazing review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

6/10 (普通)

Gabby

グループ旅行
良かった点 : 清潔度
Great Location, bed was comfy! Staff service was average and didn’t feel like 5 star. Didn’t enjoy having to walk through a rooftop bar to get to the pool - odd design.
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Gabby, Thank you for your valuable feedback We are pleased to read that you enjoyed your recent stay with us, especially our location. I would like to sincerely apologize for the inconvenience caused to you due to staff service and pool entrance. We endeavor to deliver a five-star service at Crystalbrook Vincent. and regret to hear that we have fallen short this time. The pool is designed in accordance the location and view of the pool. We would like to get another opportunity to show our services that we pride in. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, Until next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

8/10 (良い)

Andrew

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very nice boutique style hotel but...
The Crystalbrook Vincent is a very nice boutique style hotel with lovely furnishings, great design and everything you need right at your doorstep in the form of HSW, the river and its easy walkway to the CBD. However, bear in mind it is directly under the approaches to the Story bridge and while the rooms are double glazed you will hear the odd thump or bang as trucks travel over certain sections of the bridge above. Also while the Nature Wall view rooms appear fantasitc in the photos, if you end up on a lower floor its more like Cliff + Weeds view which result in the peaceful ambience represented in the photos.
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Andrew, Thank you for an amazing review. We are pleased to hear that you enjoyed your stay with us especially location and unique style of our hotel. Also, I am glad to hear that you liked our nature wall rooms. We would like to Welcome you back at the property. Until next Time!

10/10 (非常に良い)

Alan

良かった点 : 清潔度、施設のコンディションと設備
Chicken skewers were incredible in Flume bar !!!
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Alan, Thank you for valuable feedback. We are glad to hear that you enjoyed Chicken skewers at the Rooftop Fiume bar. We would like to welcome you back at the property. Until Next Time!

10/10 (非常に良い)

zoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was excellent , close to amenities and overall great stay
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Zoe, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our rooms and amenities. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time!

10/10 (非常に良い)

Julene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Julene, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time!

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Sean, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

8/10 (良い)

Peter

Walking distance for things to do.
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Caitlin Peter, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

8/10 (良い)

KIRI

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Customer service was outstanding and room was lovely. Very reasonable rate for location. Only awarding 4 stars because the pool is marketed so heavily in promotions but when we arrived it was quite small and very busy. We had planned on a relaxing afternoon by the pool but this wasn't really possible due to the compact nature of the pool and pool area so we made use of the local bars instead. If you are planning a stay with the intention of pool side relaxation, whilst the view is lovely I am not sure it is the right hotel for this kind of break. Everything else was great! Would definitely stay again.
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Kiri, Thank you for your valuable feedback and I am delighted to hear that you enjoyed our services at the hotel. I am afraid to hear that the pool was not up to your expectations. Pool is designed in accordance with the design of the hotel and its location. Please accept my sincere apologies for the inconvenience caused to you. We endeavor to deliver best services. We would like to welcome you back at the property when next occasion arises.

10/10 (非常に良い)

Murray

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Murray, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Adrian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and great venue, will be back !
2023 年 12 月に 3 泊滞在
Carolからの返信 (投稿日 : 2024 年 1 月 14 日)
Hi Adrian,Thank you for taking time to review your stay with us! We are delighted to read that you loved our hotel as well as the convenient location. We look forward to seeing you again soon!Kind Regards,Carol ChangFront Office Assistant Manager

8/10 (良い)

Paula

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right in the heart of the action!
2023 年 12 月に 3 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Paula, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us and glad that you liked our excellent location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

4/10 (不満)

Nicola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome location. Biggest drawback was the general public having access to and using the pool. As a hotel guest, especially on a 36deg day, I expect to have access to the hotel facilities, and not have to sit on the floor because a group of rowdy drunks can head up the public access lift to the pool area, take majority of the deck chairs and have absolutely no regard for anyone else. And the hotel staff do nothing about it other than continue to serve them more drinks. I get that Fiume is a public bar, but surely access to the actual pool could be by hotel access chip/card!
2023 年 12 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Nicola, Thank you for your valuable feedback and we delighted to hear that you liked the location of our hotel. I am afraid to hear that you did not enjoy our hotel pool. We are working on making our pool more safe and secure. We ensure that only hotel guests can access our pool. Please feel free to contact the hotel number to discuss it furthermore. We would like to welcome you back at the property when the next occasion arises. Kind Regards, Raghav GoyalFront office Assistant (Duty) Manager

10/10 (非常に良い)

Carol

良かった点 : 設備とサービス
Excellent accomadation
2023 年 12 月に 3 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Carol, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Alex

2023 年 12 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Alex, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

8/10 (良い)

Fulton

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Fulton, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Jeff, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

6/10 (普通)

Nicole

2023 年 12 月に 1 泊滞在
Raghav | Front Office Assistant Manager からの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Nicole, Thank you for your valuable feedback and staying with us at Crystalbrook Vincent. We would like to know more about your stay and what went wrong. We would definitely improve on those areas. Please feel free to call the Hotel Reception.

8/10 (良い)

Cassandra

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Cassandra, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hreat
2023 年 12 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Martin, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful rooms, excellent location. Nothing more to be said!
2023 年 12 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear David, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us and glad that you liked our rooms and location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Antra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the quiet rooms Decor is funky Location is amazing
2023 年 12 月に 1 泊滞在
Raghav | Front Office Assistant Manager からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Antra, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location and decoration. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Adrian

カップルで旅行
Great proximity to the valley and city. Stylish accommodation
2023 年 12 月に 1 泊滞在
Raghav | Front Office Assistant Manager からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear AdrianThank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav Goyal Front Office Assistant Manager

10/10 (非常に良い)

Jeanette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay
Nice modern hotel. We did the room facing the rock wall and it was quiet on a weekend night. Beds were veru comfortable. The location is great with a ton of food options wothin walking distance right on the wharf
2023 年 11 月に 2 泊滞在
Raghav | Front Office Assistant Manager からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear JeanetteThank you for your 5-star review. I’m pleased to read that you enjoyed your stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Brenda, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Casey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Casey, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Trent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic location.
2023 年 11 月に 3 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Trent, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We needed to change the dates of our stay at the Crystalbrook Vincent, to contact their front desk/reception to move the dates request, was impossible and even trying to contact via email we got no response? We were very disappointed, also Wotif tried to change the dates for us, and had no response from management team to confirm.
2023 年 11 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Lisa, I am afraid that our hotel staff was not able to accommodate your request and no response from hotel staff. This is not we want to deliver to our guests. We endeavor to deliver best services at the property. Please accept my sincere apologies for any inconvenience caused to you. I would request you to give us another chance to welcome you at the property. Kind RegardsRaghav Front Office Assistant (Duty) Manager

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Raghav Goyal - Front Office Assistant Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Lauren, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

10/10 (非常に良い)

Jill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay - close to everything Rooftop bar is added bonus
2023 年 11 月に 1 泊滞在
Raghav | Front Office Assistant Manager からの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Jill, Thank you for taking time and posting this review. We appreciate your efforts. We hope to welcome you back for a longer stay whenever occassion arises.

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Raghav | Front Office Assistant Manager からの返信 (投稿日 : 2023 年 11 月 27 日)
Dear steve, Thank you for taking time and put review for us. We hope to welcome you again for a longer stay whenever an occasion arises.

4/10 (不満)

Scott

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location of the hotel is amazing and that's where it ends.....The whole experience just left me cold. Nothing outstanding at all.
2023 年 11 月に 1 泊滞在
Carolからの返信 (投稿日 : 2023 年 11 月 26 日)
Hi Scott,Thank you for taking time to review your stay with us! We really appreciate your feedback and it's disappointing to read that we fell short with the services provided. We would like to learn more about your experience so that we can improve. Please reach out to our team for your future stays and we will look after you personally.Kind Regards,Carol ChangFront Office Assistant Manager