バー (施設内)

イビス ブライトン シティ センター - ステーションの口コミ

3 out of 5
イビス ブライトン シティ センター - ステーション
88 92 Queens Road, East Sussex, Brighton, England

口コミ

8.4

とても良い

評価 10 - 1001 件の口コミ中 446 件が非常に良い" "
評価 8 - 1001 件の口コミ中 356 件が良い" "
評価 6 - 1001 件の口コミ中 123 件が普通" "
評価 4 - 1001 件の口コミ中 49 件が不満" "
評価 2 - 1001 件の口コミ中 27 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

ATSUKO

家族旅行
良かった点 : スタッフとサービス、設備とサービス
ブライトン駅もバス停も近くて便利。 新しい建物で広い部屋は良かった。 残念なことは、ベットが狭い(幅約80cm)。夫は寝返りをしたらベットから落ちた。
2024 年 5 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Atsuko, Thank you for your positive review! We are glad you found our location convenient and enjoyed our spacious rooms. We are sorry for the inconvenience caused by the narrow bed. We appreciate your feedback and will take it into consideration. Best regards,Ana ibis Brighton City Centre - Station.

6/10 (普通)

SACHIKO

良かった点 : スタッフとサービス
⭕️駅から徒歩2分という近さ。 部屋が広々としている。 設備は悪くないけど、少し古さを感じさせる。 ❌部屋の広さの割に浴槽がついていない。 値段の割に朝食がついていない。
2023 年 12 月に 1 泊滞在
Juniorからの返信 (投稿日 : 2024 年 1 月 9 日)
Hello Sachiko, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes

10/10 (非常に良い)

MINORU

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
駅前で非常に便利です。近くにスーパーが複数あり、買い物にも便利です。 スタッフもフレンドリーで話しやすいです。 夜中に隣の部屋の声と水道の音が聞こえました。
Juniorからの返信 (投稿日 : 2024 年 1 月 9 日)
Hello Minoru, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes

6/10 (普通)

Yoshino

2023 年 12 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Yoshino,Thank you for your rating. We value your input and strive to provide a better experience in the future.Kind regards,Ana

10/10 (非常に良い)

Yukari

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
chrisからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Yukari, Thank you so much for your kind review, we are so glad that you enjoyed your stay with us, and we hope that you chose to stay with us again the future!Best regards, Chris, Senior receptionist

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The drainage in the shower room is inferior.
2023 年 9 月に 3 泊滞在
Thomasからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Guest,thank you for taking the time to leave a review. I am sorry to see there were some drainage issues and i shall ensure maintenance inspect this immediately

8/10 (良い)

KENTARO

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 1 泊滞在
Thomasからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Kentaro,thank you for such a great score,we hope to see you again soon

10/10 (非常に良い)

SHINGO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 3 泊滞在
Thomasからの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Shingo,thank you so much for taking the time to leave a review and thank you furthermore for the perfect score, we hope to see you again soon,ThomasGuest service manager

10/10 (非常に良い)

Arashi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
想像以上に快適
駅前の立地で荷物を預けるのにも楽でしたし、部屋は清潔で思っていたよりも広々としていました。ベッドも快適でバスルームも申し分なし。あの価格でブライトンに泊まれるならぜひまた利用します。寝るだけにはもったいないほど良かったです。
2022 年 9 月に 1 泊滞在
Thomas Greenからの返信 (投稿日 : 2022 年 9 月 16 日)
Dear Arashi,Thank you! (Arigato!) It is always a pleasure to receive a perfect 10 and even more of a pleasure to read the lovely comments that go along with it.We are so glad that everything was to your liking. We really hope you do return and we can not wait to see you again!

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
地下の部屋  Wi-Fiが通じなかった、  シャワーのみずはけが悪かった。
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

Douglas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient area easy walk to beach front and restaurants. Friendly helpful staff and room is basic but has everything you need without to much experience.
2024 年 5 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Charlotte, Thank you for your feedback. We appreciate your kind words about our location, staff, and amenities. We will address the issues you mentioned with the room's furniture promptly. We hope to welcome you back for an improved experience. Best regards, Anaibis Brighton City Centre - Station.

8/10 (良い)

Jim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable beds. Good air con. Great views of Brighton. Slightly austere rooms. Comfy enough but a bit dreary for £160 a night on a Saturday. But the location is great if you need to catch a train early. Staff were friendly enough. I’d just add a single better chair and a bigger tv personally to make the room rates more fair
2024 年 5 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Jim,Thank you for sharing your detailed feedback about your stay with us. We are pleased to hear that you found the beds comfortable, the air conditioning effective, and enjoyed the great views of Brighton from your room. We appreciate your comments about the room aesthetics and amenities. Your feedback on adding a better chair and a larger TV to enhance the room experience is valuable to us, and we will take this into consideration for future improvements.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an even better experience. Your suggestions will help us enhance the guest experience for all our visitors.Kind regards,Ana

8/10 (良い)

WENDY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 5 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Wendy, thank you for your positive feedback. We are delighted to hear that you had a very good experience with us. We look forward to welcoming you back soon. Warm regards, Anaibis Brighton City Centre - Station.

10/10 (非常に良い)

Marie

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are all so lovely
2024 年 4 月に 2 泊滞在
Chris からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Marie, Thank you so much for your kind review, we are so glad that you enjoyed your stay with us, and that our team were all welcoming and accommodating. We hope to welcome you back in the future!Best regards, -Chris, reception supervisor

10/10 (非常に良い)

Osman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Osman,Thank you for taking the time to share your feedback and for rating your experience a perfect 5 out of 5! We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to hosting you again for another exceptional stay.

8/10 (良い)

Clare

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ideal hotel for a short stay, close to station and easy walk to all attractions. Staff polite and helpful
2024 年 4 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Clare, We are delighted to hear that you found our hotel ideal for a short stay. Thank you for acknowledging our convenient location and the polite and helpful staff. We look forward to welcoming you back soon. Best regards, Anaibis Brighton City Centre - Station.

10/10 (非常に良い)

Joseph

2024 年 3 月に 11 泊滞在
Chris からの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Joseph,Thank you for your kind review, we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back in the future!Best regards, -Chris, reception supervisor

6/10 (普通)

Kenneth

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Anaからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Kenneth,Thank you for your feedback. If there are any areas where we can further improve to make your next visit even better, please let us know. We look forward to welcoming you back in the future.Kind regards,Ana

6/10 (普通)

Christopher

Everything was fine , but the breakfast was rubbish it was cold and we got a breakfast for half the price the following day
2024 年 4 月に 3 泊滞在
Anaからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Christopher, Thank you for your feedback. We will address this issue to ensure it does not happen again. We appreciate your valuable input. Best regards, Ana ibis Brighton City Centre - Station

6/10 (普通)

Abelardo

家族旅行
良かった点 : スタッフとサービス
conveniently located near the station and walking distance to the beach.
2024 年 3 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Abelardo, Thank you for your feedback. We are glad you found our location convenient for accessing the station and the beach. We look forward to welcoming you back soon. Best regards, Anaibis Brighton City Centre - Station.

8/10 (良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Booked this hotel by mistake but actually it was very good. Clean, quiet and the staff were very helpful. I would stay again as it’s a good location for the shops plus you have the discounted parking at the nearby car park. Very safe for a single traveller.
2024 年 3 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Rebecca,We are delighted to hear that your stay with us turned out to be a pleasant surprise, even though it was booked by mistake. Your positive feedback about the cleanliness, quietness, and helpfulness of our staff is greatly appreciated. We are thrilled to know that you found our hotel to be a good location for shopping and that the discounted parking at the nearby car park was convenient for you. Ensuring the safety and comfort of our guests, especially single travelers, is a top priority for us, and we are pleased to hear that you felt very safe during your stay. We are glad that you would consider staying with us again.Thank you for sharing your experience and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Warm regards,Ana

10/10 (非常に良い)

Maria Fernanda、Madrid

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The ladies at the reception are super nice and very kind. The breakfast has a good price and lots of options.
2024 年 3 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Maria Fernanda, thank you for your kind words about our reception team and breakfast options. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back soon. Best regards, Anaibis Brighton City Centre - Station.

8/10 (良い)

Wai kuen

良かった点 : 清潔度、スタッフとサービス、設備とサービス
no fridge!
2024 年 3 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Wai kuen, thank you for your feedback. We appreciate your positive rating. Please note that our hotel policy does not include fridges in the rooms, however we are happy to keep your medicine in the fridge for you. We hope you had a comfortable stay with us. Best regards,Ana ibis Brighton City Centre - Station

10/10 (非常に良い)

Simon

2024 年 3 月に 1 泊滞在
chrisからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Simon, Thank you for your kind review, we are pleased to see that you enjoyed your stay with us, and we hope to welcome you back again in the future.Best regards, -Chris

6/10 (普通)

Sean

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
Idiosyncratic bathroom pods work reasonably well but are not especially "roomy". The toilet flush in our room did need repeated pressing to ensure that it not continally dribble water. The room was rather cold and required running the airconditioning heater on it maimum setting to heat up the room. The views over office blocks from our room on level 4 were unappealng. The bed was on the hard side and we coud only find one spare pillow in our room. There were no USB carge points in the room.
2024 年 3 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Sean,Thank you for sharing your detailed feedback with us. We appreciate your comments regarding the amenities provided in the room.Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We will address these concerns with our team to ensure that necessary adjustments and enhancements are made to provide a more comfortable and enjoyable stay for our guests. Your satisfaction is important to us, and we value your input.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,Ana

10/10 (非常に良い)

Bee

グループ旅行
My daughter enjoyed the service from friendly reception staff who were helpful. Well positioned for station and Dome venue.
2024 年 3 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Bee,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your daughter enjoyed the service provided by our friendly reception staff. Our hotel is indeed conveniently located near the station and the Dome venue. We appreciate your kind words and hope to welcome you back to ibis Brighton City Centre - Station in the future.Warm regards,Anaibis Brighton City Centre - Station

10/10 (非常に良い)

Mei Fong Betty

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice stay,and convenient
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Mei Fong Betty,Thank you for choosing ibis Brighton City Centre - Station for your recent stay. We appreciate your kind words and are glad to hear that you had a nice and convenient stay with us. We value your feedback and hope to welcome you back in the future.Warm regards,ibis Brighton City Centre - Station

10/10 (非常に良い)

Ethan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Ethan,Thank you for your feedback rating of 10/10! We are delighted to hear that you had an exceptional experience with us. Your positive feedback is greatly appreciated, and we are thrilled that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing us!Ana

10/10 (非常に良い)

Osman

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice room
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Osman,Thank you for taking the time to share your review of our hotel, ibis Brighton City Centre - Station. We appreciate your kind words about our room. Your feedback is valuable to us and we will take it into account as we continue to improve our services.Thank you once again for your feedback.Best regards,Anaibis Brighton City Centre - Station

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Valued Guest,Thank you for sharing your feedback with us. We strive to provide a clean and comfortable environment for our guests, and we are glad that we met your expectations in this regard.We would be delighted to welcome you back for another comfortable stay in the future.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,Ana

6/10 (普通)

Diane

2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Diane,Thank you for providing feedback on your recent stay with us. We are pleased to hear that you found our hotel to be excellent value for money, centrally located near Brighton station. Our team strives to offer affordable accommodations in a convenient location for our guests.Kind regards,Ana

8/10 (良い)

David

良かった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear David,Thank you for choosing our hotel and for taking the time to share your positive feedback. Our team strives to offer affordable accommodations in a convenient location for our guests. If you have any future travel plans or if there is anything else we can assist you with, please do not hesitate to let us know. We would love to welcome you back for another enjoyable stay in the future.Kind regards,Ana

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice but bar expensive
The hotel and bar look really nice. Rooms basic but clean and comfortable. Dog friendly which was great for us. Shower/toilet area like some kind of plastic pod but works fine. Staff friendly. My only gripe was the price of drinks in the bar. I appreciate its Brighton but none of the drinks we bought in any bar around Brighton or even on sea front were as expensive as the hotel bar, a prosecco and a pint of ale £20.30?? Would stay again but would not use hotel bar.
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Valued Guest,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel and bar to be really nice and that you appreciated the cleanliness and comfort of our basic rooms. We are glad that our dog-friendly policy was a great feature for you, and that you found the shower/toilet area functional.We appreciate your kind words about our friendly staff. Your feedback regarding the pricing of drinks in the bar is valuable to us, and we apologize for any inconvenience this may have caused. We will review the pricing to ensure it aligns better with the local market.We are pleased to know that you would consider staying with us again, and we understand your decision to not use the hotel bar due to pricing concerns. Your feedback is important to us, and we will use it to improve our services.We look forward to the possibility of welcoming you back in the future.Best regards,Ana

10/10 (非常に良い)

Mike

2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Mike,Thank you for taking the time to share your positive experience at ibis Brighton City Centre - Station. We are delighted to hear that our staff provided you with excellent service and made your stay enjoyable. Your kind words about our helpful and friendly team are greatly appreciated. We hope to welcome you back soon.Warm regards,Anaibis Brighton City Centre - Station

10/10 (非常に良い)

Katie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I had a very good experience, all the staff were very friendly and helpful Room was very clean and perfect location.
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Katie,Thank you for taking the time to provide feedback on your recent experience with us. We're thrilled to hear that you had a very good experience during your stay. Our team takes great pride in providing friendly and helpful service, and we're glad that you found all our staff to be accommodating.We're also delighted to know that your room was very clean and that the location was perfect for your needs. We strive to maintain a high standard of cleanliness and ensure that our guests have a comfortable stay. It's great to hear that we met your expectations in this regard.Thank you for choosing our hotel, and we look forward to seeing you again.Warm regards,Ana

4/10 (不満)

Philip

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Philip,Dear Anakavana,We appreciate your feedback and will carefully consider all the comments you provided. Our team is available around the clock to assist you with any concerns or problems you may have. Thank you once again for your feedback.Best regards,Ana

10/10 (非常に良い)

BEQIR

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2024 年 2 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear BEQIR,Thank you for taking the time to share your review of our hotel. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We value your input and will take it into consideration as we strive to provide the best possible experience for our guests.Thank you again for choosing ibis Brighton City Centre - Station. We look forward to welcoming you back in the future.Warm regards,Anaibis Brighton City Centre - Station

10/10 (非常に良い)

Desiree

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place at a great price
As long as you know there is no refrigerator or microwave available, this is a fabulous place to stay. Jr and the other front desk staff are friendly and helpful. The rooms are spacious, the location is great. I have stayed there twice and would definitely stay there again.
Work area
Shelves for clothes
2024 年 2 月に 2 泊滞在
Juniorからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Desiree, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes, Junior

8/10 (良い)

Stephen

良かった点 : 清潔度、スタッフとサービス
Hotel clean, staff friendly. Only decaf coffee and tea in my room, not a proper coffee at all, not impressed
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Stephen,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our clean hotel and friendly staff. We understand that the availability of only decaf coffee and tea in your room was not what you expected. We will take your feedback into account, please note our reception is open 24/7 to assist with any issues during your stay. Best regards,Anaibis Brighton City Centre - Station

2/10 (非常に不満)

Hubert

Anaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Hubert,I'm sorry to hear that you had a disappointing experience during your stay. Your feedback is important to us, and we take your concerns seriously. We will address the issues you have raised to ensure that we can improve and provide a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to make it right in the future. Kind regards,Ana

10/10 (非常に良い)

STEPHEN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was well located for access to theatres and nightlife. It is a decent priced budget option for a night or two. Staff friendly and always helpful. Would stay again.
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear STEPHEN,Thank you for your kind review of your recent stay. We are delighted to hear that our hotel's convenient location, and friendly staff contributed to a pleasant experience. We appreciate your feedback and look forward to welcoming you back in the future.Best regards,Anaibis Brighton City Centre - Station

10/10 (非常に良い)

Penny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very efficient and friendly staff,beds so comfortable and room is practical.
2024 年 2 月に 1 泊滞在
Juniorからの返信 (投稿日 : 2024 年 2 月 7 日)
Hello Penny, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes

10/10 (非常に良い)

Darren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Value for money Excellent location, Clean and comfortable room and had a good night sleep. Breakfast buffet 10/10
2024 年 2 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Darren,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for money and enjoyed our excellent location. We're glad that you found your room comfortable, and had a good night's sleep. It's also wonderful to hear that our breakfast buffet exceeded your expectations with a 10/10 rating.We appreciate your kind words and positive feedback. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We'd love to welcome you back for another fantastic stay in the future!Kind regards,Ana

10/10 (非常に良い)

Caleb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Caleb,Thank you for your perfect rating of 10 out of 10! Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. We look forward to welcoming you back for another exceptional experience!

10/10 (非常に良い)

Kemal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Kemal,Thank you for your perfect rating! We're thrilled to hear that you had such an excellent experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. We appreciate your positive review and look forward to welcoming you back in the future!Kind regards,Ana

8/10 (良い)

Mélanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bien
J’ai réservé une chambre pour une nuit. Tout s'est bien passé, j’ai bien été accueillie. L’hôtel est propre, juste il n'y avait pas de pression dans la douche. C’est un bon rapport qualité-prix. Je recommande.
2024 年 1 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Bien,Thank you for your feedback! We're glad to hear that your overall experience was positive and that you were well received. We appreciate your compliments on the cleanliness of our hotel. However, we are sorry for the inconvenience you experienced with the water pressure in the shower. We will address this issue to ensure that it is resolved for future guests.We're delighted to hear that you found our hotel to be good value for money and we appreciate your recommendation. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 (非常に良い)

maura

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Si trova in posizione strategica veramente vicinissimo alla stazione ferroviaria. Facile accesso alle camere.
2024 年 1 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Maura,Thank you for highlighting the strategic location of our hotel. We understand the importance of convenience for our guests, and being close to the train station allows for easy access to transportation options. We're glad to hear that you found it convenient to reach your room without any hassle.Kind regards,Ana

10/10 (非常に良い)

Ana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 1 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Ana,Thank you for taking the time to provide feedback on your recent stay with us. Your positive feedback encourages us to continue delivering exceptional service and maintaining our high standards.We are grateful for the opportunity to have been a part of your journey and we hope to welcome you back to our hotel in the future.Kind regards,

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and spacious room. Excellent shower and perfect location for the theatre. Good parking discount
2024 年 1 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear David,Thank you for your feedback! We are thrilled to hear that you found your room to be comfortable and spacious. Our team takes great pride in ensuring our guests' comfort during their stay. We are also glad that you enjoyed the excellent shower facilities in your room. Additionally, we are delighted that you were able to take advantage of our parking discount. We understand the importance of providing cost-effective options for our guests, and we are happy that it enhanced your overall experience.Thank you again for sharing your positive feedback. We look forward to welcoming you back to our hotel in the future.Best regards,Ana

4/10 (不満)

Maria

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff were helpful but heating system not good, heating went on and off,got moved to another room but same thing.food was cold at breakfast, they put my breakfast in the microwave, then proceeded to take the temperature in the buffet but only after I told them mine was cold
2024 年 1 月に 2 泊滞在
Anaからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Maria,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We appreciate your kind words about our helpful staff.We sorry for the issues you encountered with the heating system. We understand the importance of a comfortable and consistent temperature in our rooms, and we are sorry for any inconvenience caused. We will investigate this matter further to ensure that our heating systems are functioning properly to provide a pleasant stay for our guests.We also apologize for the cold food at breakfast. It is our aim to serve hot and fresh meals to our guests, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention, and we will address this with our kitchen and breakfast staff to ensure that proper temperature checks are conducted and that our guests receive hot and delicious meals.We appreciate your feedback, as it helps us identify areas for improvement, hope to have the opportunity to welcome you back for a better experience in the future.